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Teams healthcare partner webinar srini partner
This document discusses how Microsoft platforms can help digitize and optimize clinical workflows in healthcare. It outlines Microsoft's perspective of enabling personalized care, empowering care teams, protecting health information, and improving operational outcomes. The document then provides examples of how Teams can be used as an engagement hub to create role-tailored digital workflows for different clinical roles like nursing, physicians, and administration. It also discusses challenges healthcare providers face from rising costs, aging populations, and increasing chronic conditions.
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Teams healthcare partner webinar srini partner
- 1. Digitize clinical workflowswith Microsoft Platforms Srini Surendranath Engineering Customer Lead - Healthcare Sr. Director - Microsoft
- 2. Empower care teamsto deliver the best possible care and protect health information. As a healthcare leader you strive to
- 3. Microsoft’s perspective forHealthcare Scenarios Enable personalized care Empower care teams Protect health information Improve operational outcomes Reimagine Healthcare Principles Create an experience that gives people control over their health data Help care teams connect with patients, increase personal productivity, and work together Harness data to accelerate diagnoses and reduce time to treatment Transform healthcare, build new insights and advance value-based care to shape the future of population health. Protect sensitive health data to support privacy and effective security end-to-end Better experiences. Better insights. Better care.
- 4. Investments in HealthSolutions Systems of record Systems of insight Systems of engagement
- 5. The Dichotomy ofCare Efficient vs. Personalized Flexible vs. Standardized Messaging Calling Meetings Collaboration Coordination
- 6. Lots of Apps Appsfor each use case Proliferation of Complexity Digitized Minimal Tools Manual Process Paper Driven Very Flexible/Adaptable Digitized Platform Configurable Extensible Role Tailored Messaging Calling Meetings Collaboration Coordination Selecting the Best Path
- 7. Teams The engagementhub of Microsoft Azure Dynamics MicrosoftGraph Suite-wide intelligence connecting people and content Securityand Compliance Centralized policy management Content & Intranet AnalyticsAuthoring
- 8. Platforms with RoleTailored Design Messaging Calling Meetings Collaboration Coordination HR Hosp. Admin Clinical Teams Finance Procure- ment Nursing Internist Hospita- list Surgeon InPatient Ambula- tory ED …
- 9. Healthcare communication architecture Medicalrecords • Lab Results • Radiology • PACS/Dicomm Labs • Patient Records • Patient Orders • Patient History • Vital SignsEHR Data • Population • Genomics • BI/Analytics Communication • Chat 1:1/Group • Urgent Msg • Scheduling • On-CallChat • VOIP/Direct • Physical Phones • Operators Calling Care Mgmt. • Documents • Care Paths • Dashboards Collab • Virtual/Phys • Training • Rounding • MDT/ReferralsMeetings • Vitals/IOT • Lab Updates • ADT Mesg Alerting Processes/Portals • HR/Benefits • Intranet • Labs/Imaging Portals • IDC10 • Care Paths • Procedures KB’s • Overhead • Pagers/Bleeps • Code GroupsPaging
- 10. 72% Increase in thenumber of people living to 100+1 16+The average number of years spent in ill health2 43%Reduction in the number of beds in the last 30 years3 2 3 As patients live longer, there is an inexorable increase in the demand for healthcare. Within 20 years, 90% of all jobs in the NHS will require some element of digital skills… to be able to navigate a data-rich healthcare environment” - Topol Review (2019) 4 “ Increasing Cost of Care
- 11. Top Customer Scenarios MostHealth Providers are challenged with accelerating demands of care to support the expanding elderly populations and increases in chronic conditions. Optimize Operations Manage the processes of the hospital and drive greater quality compliance from billing to readmissions Quality Dashboards Data/Forms Capture Census & Billing Peer Reviews Optimize Throughput Accelerate the care provided when someone ends up in the hospital – enable an effective care Team. Labs/ADT Alerts Discharge Mgmt High Risk Patient Triage Reimagine HealthCare Enable alternate means of care, extensions to support more virtualized care options. Patient Portals Virtual Consult Extensions Bots & Ask-a-Nurse
- 12. Delivering Care inNew Ways Most Health Providers are challenged with accelerating demands of care to support the expanding elderly populations and increases in chronic conditions. Reimagine HealthCare Enable alternate means of care, extensions to support more virtualized care options. Patient Portals Virtual Consult Extensions Bots & Ask-a-Nurse + + + + + + +
- 13. Situational Management Internal –Employee/Contractor Facing External – Public/Patient Facing FAQ & Self- Service Teams & Meetings – enable virtual work and collaboration from anywhere Company Communicator – BOT to reach every employee in Teams - distributed comms. Crisis Mgmt. PowerApp – App to enable information, fill out forms, continue virtual activities SPO Template – Provide news & updates, enable access to key capabilities within your organization Virtual & Remote Working Provider/Hospital/Health System • Ad-Hoc, On Demand • Large Volume • Prioritize Cases • Follow up • Quarantines • Clinic Hours Inbound Requests Scheduled Consults Safety & Comms
- 14. • Dashboard viewof all rooms being monitored • Ability to quickly connect and close sessions with patient rooms • Interactive and real time connections • Simple use design for patients of all ages Nurse Station Create simple apps to enable dashboard view of all hospital rooms for monitoring Patient/Bedside Deploy locked down tablet devices to enable virtual connection even while in the hospital for critical situations Reimagine Care Inpatient Virtual Rounding Enabling organizations to connect and provide care even when circumstances require you to be remote and separated from patients.
- 15. Improving Healthcare Operations MostHealth Providers are challenged with accelerating demands of care to support the expanding elderly populations and increases in chronic conditions. Optimize Operations Manage the processes of the hospital and drive greater quality compliance from billing to readmissions Quality Dashboards Data/Forms Capture Census & Billing Peer Reviews + + + + + + + +
- 16. Clinical Operations Data> Dashboard > Insights > Action Creating a 360 process to drive simple data gathering, enable flexible dashboards to obtain insights and drive action and outcomes all within the Teams UI. • Digitize input gathering • Store all data in single DB • Continuously updated data in DB • Powerful visualizations • Interactive and real time updates • Drill down to root causes • Assign and Manage Tasks/Actions • Correlate task completion to outcomes Data Create simple forms/apps to capture handwashing Dashboard/Insights View Sepsis data across hospital ward to observe trends Actions/Tasks Assign tasks to the team to impact change.
- 17. Harness Innovation Developthe COE Messaging Calling Meetings Collaboration Coordination Clinical Teams Nursing Internist Hospita- list Surgeon InPatient Ambula- tory ED … Governance Prioritization Quick Hack Sessions Rewards/Gamification Iterate, Refine, Scale
- 18. © Copyright MicrosoftCorporation. All rights reserved.
Editor's Notes
- #3 When we think about the ultimate goal of hospitals and healthcare providers – why we exist and get up each morning and go to work– it can be summed in one goal: to provide our patients the best care possible. From doctors to nurses, social workers and support staff, managers and executives – we all want to make sure that we give every patients quality care and that our clinicians are equipped and empowered to do so! NOTE: See Quadruple aim (http://www.annfammed.org/content/12/6/573.full) for more context on improving patient experience and helping decrease clinician burnout. As a technology company, Microsoft’s mission is to empower every person and every organization on the planet to achieve more. This includes people and organizations that are focused on providing heath care. Our aim is harness the power of modern productivity and collaboration tools to help health teams do what they do best -- provide outstanding care.
- #4 Talk about customers examples, Wins leading with outcome. Examples customers included but customize for your needs. And it starts with enable personalized care. When patients are more informed about their healthcare—they have convenient access to their MI, receive evidence-based guidance and personalized support, they are more engaged in their health. e.g. providence st. joseph health - https://customers.microsoft.com/en-us/story/providence-st-joseph-health-provider-dynamics-365 Next empower care teams. Avg. is between 20 – 25 people,…when we give clinicians & admin ability to spend more time with pts by cutting through the clutter of their fragmented systems, they can communicate and collaborate much more effectively—and that’s when great things happen. e.g., Advocate Aurora Health https://customers.microsoft.com/en-us/story/advocate-aurora-health-provider-microsoft-teams Care Improve operational outcomes. When your organization can harness data from internal and external sources they can accelerate diagnoses, reduce time-to-treatment and improve the overall operational efficiencies of your system. E.g., Australian Government Dept of Health - https://customers.microsoft.com/en-us/story/726945-australian-gov-dept-of-health-provider-dynamics365-finance-operations Protect health information – Protect sensitive health data to support privacy and effective security end-to-end, manage compliance and evolving regulatory changes, and improve data governance and trust on a continuous basis. E.g., https://customers.microsoft.com/en-us/story/760505-stlukes-security-chapter-healthprovider-m365 St. Luke’s University Health Network (SLUHN) looks to the cloud to define a new way of providing health services—free of the encumbrances of on-premises infrastructure and yesterday’s workplace tools. The health network, consisting of 10 hospitals and 300 sites across 10 counties in Pennsylvania and New Jersey, has embarked on a digital health transformation journey using the Microsoft 365 productivity cloud to empower its 15,000 employees with intuitive tools that protect sensitive information, optimize health team collaboration, and improve patient experience. Finally, reimagine healthcare. HC sys not the same in 5 yrs. Healthcare under massive transform. & we are working hand in hand with orgs, such as Eli Lilly, Kaiser Permamente and Walgreens, to completely reimagine how healthcare can be delivered and unlock future growth potential by augmenting system of records (EHR) and workflows, with systems of engagement and insights to empower better care at lower cost. E.g., WBA https://customers.microsoft.com/en-us/story/733091-walgreens-boots-alliance-pharmaceuticals-azure This is something we are very focused on at Microsoft.
- #5 Moving to this new patient paradigm also changes the way clinicians work requiring Health IT Solutions to also evolve to support this new paradigm. Information technology in Health is evolving beyond systems of record, to systems of insight and systems of engagement. Improving collaboration and communication is a critical component to successfully delivering proactive health, wellness and care in the new patient paradigm.
- #6 Transition from M365 to O365 Microsoft 365 is a comprehensive productivity suite born in the cloud, incorporating the latest innovation across productivity and security. Office 365 technologies span all productivity categories - Authoring, Mail & Social, Content and Intranet, Chat, Calls & Meetings, Analytics, and Advanced Security and Compliance. This is the most complete productivity solution on the market. All Office 365 technologies are also enterprise-grade: Secure & Compliant, Manageable, Extensible and Always up to date with ongoing cloud updates.
- #7 Transition from M365 to O365 Microsoft 365 is a comprehensive productivity suite born in the cloud, incorporating the latest innovation across productivity and security. Office 365 technologies span all productivity categories - Authoring, Mail & Social, Content and Intranet, Chat, Calls & Meetings, Analytics, and Advanced Security and Compliance. This is the most complete productivity solution on the market. All Office 365 technologies are also enterprise-grade: Secure & Compliant, Manageable, Extensible and Always up to date with ongoing cloud updates.
- #8 Transition from M365 to O365 Microsoft 365 is a comprehensive productivity suite born in the cloud, incorporating the latest innovation across productivity and security. Office 365 technologies span all productivity categories - Authoring, Mail & Social, Content and Intranet, Chat, Calls & Meetings, Analytics, and Advanced Security and Compliance. This is the most complete productivity solution on the market. All Office 365 technologies are also enterprise-grade: Secure & Compliant, Manageable, Extensible and Always up to date with ongoing cloud updates.
- #9 Transition from M365 to O365 Microsoft 365 is a comprehensive productivity suite born in the cloud, incorporating the latest innovation across productivity and security. Office 365 technologies span all productivity categories - Authoring, Mail & Social, Content and Intranet, Chat, Calls & Meetings, Analytics, and Advanced Security and Compliance. This is the most complete productivity solution on the market. All Office 365 technologies are also enterprise-grade: Secure & Compliant, Manageable, Extensible and Always up to date with ongoing cloud updates.
- #11 1- https://www.ons.gov.uk/peoplepopulationandcommunity/birthsdeathsandmarriages/ageing/bulletins/estimatesoftheveryoldincludingcentenarians/2015-09-30 2- https://www.kingsfund.org.uk/publications/whats-happening-life-expectancy-uk 3- https://www.kingsfund.org.uk/publications/nhs-hospital-bed-numbers 4- https://www.hee.nhs.uk/our-work/topol-review
- #18 Transition from M365 to O365 Microsoft 365 is a comprehensive productivity suite born in the cloud, incorporating the latest innovation across productivity and security. Office 365 technologies span all productivity categories - Authoring, Mail & Social, Content and Intranet, Chat, Calls & Meetings, Analytics, and Advanced Security and Compliance. This is the most complete productivity solution on the market. All Office 365 technologies are also enterprise-grade: Secure & Compliant, Manageable, Extensible and Always up to date with ongoing cloud updates.