Delivering Better Patient Outcomes with Salesforce1

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Advances in medicine and technology are providing insurance and healthcare providers new and exciting ways to increase patient engagement to create better outcomes. Join us as we discuss how doctors' offices are using the App Cloud as the foundation for their innovative preventative care programs. By using Service Cloud, Salesforce Communities, and wearable devices, insurance companies, healthcare providers, and patients are collaborating like never before, all in the interest of public health.

Delivering Better Patient Outcomes
with Salesforce1
Salesforce Identity, Microservices, Wearables, oh my!

Sam Rosen
Technical Architect, Mavens Consulting

Agenda
Patient support network
Salesforce Identity, Communities, & Service Cloud
Heroku microservices
Integration of wearable activity & vitals data
High-level Architecture
Demo!

Delivering exceptional customer experiences is achieved by
creating a system that is greater than the sum of its parts

Patient Support Architecture
Salesforce Service
Compliance Gamification
Device API
Messaging Activity

Salesforce Identity
Mobile
Application
Co-Pay
Program
Pain Tracking
Application
Disease State
Community
Medical
Adherence API
Salesforce
Identity

Salesforce Communities & Service Cloud
Facilitates collaboration amongst the patient’s network
• Distinct Groups of Users
• Patients, HCP, Payers/Providers, Family Members
• Salesforce Communities Supports
• Interactions between all of these groups
Enforcing Visibility and Sharing Rules
• Salesforce Service Cloud
• Allows Pharmaceutical Companies to interact with
Patients and Physicians
Driving Compliance

Microservices
Application architecture comprised of independent, discrete parts
• Services can be swapped and replaced easily
• SoC
• Independently scalable
Queue or REST-based interface
• Easy exchange of information
Shared or independent resources
• Databases, caches, etc.

Let’s summarize, shall we?
Salesforce1 is greater than the sum of its parts
• Heroku for microservices
• Service Cloud for proactive customer engagement
• Salesforce1 for customizable data model
• Identity/Community Cloud
• Better patient outcomes!

Salesforce and the hundreds of health partners in our ecosystem are creating solutions that extend Health Cloud to drive a better overall patient experience. See how some of these partners, who offer solutions ranging from payments to scheduling to care management, make an effort to help providers better manage patients’ care journeys. In the coming months, these apps will be available on the Salesforce AppExchange, the world’s largest and longest-running enterprise apps marketplace.

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💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™: See how to accelerate model training and optimize model performance with active learning Learn about the latest enhancements to out-of-the-box document processing – with little to no training required Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Speakers: 👨‍🏫 Andras Palfi, Senior Product Manager, UiPath 👩‍🏫 Lenka Dulovicova, Product Program Manager, UiPath

UiPath Test Automation using UiPath Test Suite series, part 4

DianaGray10

Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap. The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies. Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques What will you get from this session? 1. Insights into SAP testing best practices 2. Heatmap utilization for testing 3. Optimization of testing processes 4. Demo Topics covered: Execution from the test manager Orchestrator execution result Defect reporting SAP heatmap example with demo Speaker: Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP

Elevating Tactical DDD Patterns Through Object Calisthenics

Dorra BARTAGUIZ

After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!

Epistemic Interaction - tuning interfaces to provide information for AI support

Alan Dix

Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024 https://alandix.com/academic/papers/synergy2024-epistemic/ As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.

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The Art of the Pitch: WordPress Relationships and Sales

Laura Byrne

Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes? All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.

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Securing your Kubernetes cluster_ a step-by-step guide to success !

KatiaHIMEUR1

Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster. However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks. In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.

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Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024

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As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other? Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.

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Delivering Better Patient Outcomes with Salesforce1

1. Delivering Better Patient Outcomes with Salesforce1 Salesforce Identity, Microservices, Wearables, oh my!

2. Joseph Ferraro CTO, Mavens Consulting

3. Sam Rosen Technical Architect, Mavens Consulting

4. Agenda Patient support network Salesforce Identity, Communities, & Service Cloud Heroku microservices Integration of wearable activity & vitals data High-level Architecture Demo!

5. Patient Support Network

6. Delivering exceptional customer experiences is achieved by creating a system that is greater than the sum of its parts

7. Patient Support Architecture Salesforce Service Compliance Gamification Device API Messaging Activity

8. Salesforce Identity Mobile Application Co-Pay Program Pain Tracking Application Disease State Community Medical Adherence API Salesforce Identity

9. Salesforce Communities & Service Cloud Facilitates collaboration amongst the patient’s network • Distinct Groups of Users • Patients, HCP, Payers/Providers, Family Members • Salesforce Communities Supports • Interactions between all of these groups Enforcing Visibility and Sharing Rules • Salesforce Service Cloud • Allows Pharmaceutical Companies to interact with Patients and Physicians Driving Compliance

10. Microservices Application architecture comprised of independent, discrete parts • Services can be swapped and replaced easily • SoC • Independently scalable Queue or REST-based interface • Easy exchange of information Shared or independent resources • Databases, caches, etc.

11. Patient Support Architecture Salesforce Service Compliance Gamification Device API Messaging Activity

12. Demo

13. Let’s summarize, shall we? Salesforce1 is greater than the sum of its parts • Heroku for microservices • Service Cloud for proactive customer engagement • Salesforce1 for customizable data model • Identity/Community Cloud • Better patient outcomes!

14. Questions?

15. Thank you

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