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NEW TECHNOLOGIES AND HEALTHCARE DELIVERY ALTERNATIVES
WILL HAVE A POSITIVE EFFECT ON HEALTHCARE OPERATIONAL
EXCELLENCE
TEAM 2
Lori Cumberland, Shequanda Evins, Jaxon hunter, Ryan Lackey, Trace Lindquist,
Jessica Massey, Jeremy McLane, Robert McMath, Andrew Soder, Kaveh Tayebi
OBJECTIVES
 Define Operational Excellence
 Alternative Delivery Methods in Healthcare
o Telemedicine, Urgent Care, Remote Patient Monitoring
 New Technologies and Software
o Cloud-based platforms, EHRs, & Data Analytics
 Waste Reduction
 Advancements & Opportunities in AI
o AI, VR, 3D printing, and Robotics
OPERATIONAL EXCELLENCE- JAXON
TELEMEDICINE
• Improves operational capability
to provide for patients
• Allows providers to reach
traditionally underserved
communities
• Allows rural communities to have
access to specialists
• Cost reduction for families
seeking care
• Telepharmacy’s allow access to
continuous care for patients with
long term illness.
URGENT CARE
REMOTE PATIENT MONITORING
(RPM) WEARABLES
-SHEQUANDA
 Reduces Hospital Admissions: Healthcare organizations implementing
RPM technologies have reported a 38% reduction in hospital admissions.
Wearables allow continuous monitoring of patients’ vital signs, enabling
early intervention and preventing unnecessary hospitalizations.
 Cost Savings: Approximately 17% of organizations using RPM wearables
have experienced measurable cost savings. By avoiding hospital stays and
enabling proactive care, wearables contribute to financial efficiency.
 Improved Patient Outcomes: Real-time data collection through
wearables empowers healthcare providers to make informed decisions.
Monitoring parameters like blood pressure, oxygen saturation, and activity
levels helps tailor personalized treatment plans, leading to better patient
outcomes.
 Enhanced Telemedicine: Wearables facilitate remote patient monitoring,
reducing the need for frequent in-person visits. This not only improves
patient convenience but also enables early detection of health issues.
REMOTE PATIENT
MONITORING (RPM) WEARABLES
Healthcare Delivery Alternatives:
 Telehealth and Virtual Visits: Wearables enable seamless integration with
telehealth platforms. Patients can share real-time data with healthcare providers
during virtual visits, enhancing care access and reducing travel time and costs.
 Personalized Treatment Plans: Wearables provide continuous health data,
allowing clinicians to tailor treatment plans based on individual needs. This
personalized approach enhances patient satisfaction and adherence to care
recommendations.
 Interconnected Ecosystem: Wearables bridge the gap between patients and
providers. By fostering interconnectedness, healthcare systems can streamline
communication, improve care coordination, and enhance operational efficiency.
 Early Detection and Prevention: Wearables detect subtle changes in health
parameters, enabling early intervention. This proactive approach reduces the
burden on emergency services and prevents complications.
ALTERNATIVE DELIVERY
1. Home Care
a. Allows care in comfort of home
b. Reduced burden on hospitals
c. Early detection of high-risk
conditions
d. Saves bed space for hospital
needs.
1. Direct Primary Care (DPC)
a. Features direct billing and payment
b. Eliminates pay per service
c. Improved Patient Experience
NEW TECHNOLOGIES AND SOFTWARE
CLOUD-BASED PLATFORMS
Cloud-based solutions play an important role in improving healthcare operational excellence, making care more accessible, affordable, and efficient.
Improved accessibility and scalability:
 Cloud-based solutions allow healthcare providers to access critical data and applications from anywhere, anytime. This accessibility enhances collaboration
among healthcare professionals and enables telemedicine services.
 Cloud infrastructure can easily scale up or down as healthcare organizations grow or experience surges in demand. Flexibility ensures efficient resource
utilization and optimized service delivery.
Innovation and agility:
 Cloud technology accelerates the innovation process. Healthcare systems can adopt emerging technologies faster and more effectively.
Security and compliance:
 Cloud providers invest heavily in security measures, ensuring data protection and compliance with industry standards (such as HIPAA).
 With a robust security solution, healthcare organizations are not burdened with maintaining security infrastructure.
Data Management and Insights:
 Cloud-based platforms enable efficient management of electronic health records (EHRs), patient data, and administrative processes.
 Cloud-based data analytics tools provide real-time information on patient volume, staffing levels, and supply inventory.
 Cloud solutions break down data silos, enabling seamless collaboration across departments and stakeholders. This interconnectedness enhances decision-making and patient
care.
EHR & DATA ANALYTICS
• Electronic Health Records are a
collection of medical information
including health history, diagnoses,
medicines, allergies, etc.
• EHRs can be accessed by multiple
physicians and shared among
different offices.
• Streamlined processes, improve
efficiency and reduce cost
• Data Analytics can assist in early
detection of diseases and allow for
early intervention
WASTE REDUCTION
Challenges
1. Hospitals produce more than 5
million tons of waste per year
2. U.S. Healthcare Sector produces
8.5% of greenhouse gas emissions
3. Economics impacts associated with
medical waste estimates a range
between $760-$935 billion
Operational Strategies for Waste Reduction
 Reducing Energy Consumption
 Inventory Management
 Administrative Simplification
Operational Benefits of Waste Reduction
 Cost Reduction
 More Resources for Patient Care
 Fewer Errors
 Reduction of Greenhouse Gas Emissions
TECHNOLOGY ADVANCEMENTS & OPPORTUNITIES
UTILIZING AI
 Artificial intelligence market valued at $11 Billion in 2021 is predicted to be $187 Billion in 2030 (1)
 Improvements to data acquisition, machine learning, cheaper hardware and developments in 5G have accelerated the use of AI
 Areas of use:
o Disease management – early recognition of disease through early detection and management algorithms
o Provider and patient satisfaction – increased facetime with the provider with AI running in the background. Decreased administrative burden for providers.
o Operational improvement – decreased clinic wait times, surgical flow through data analytics, bed board management, throughput improvement and cost savings
o Error reduction – medication, provider and nursing error reduction
o Data management – recognition or important information in a sea of data
o Surgical room – robotic surgery
o Multiple platforms currently being used
 Interactive symptom checkers
 Patient journey platforms
 Cloud based home care through mobile devices and wearables
 AI backed ultrasound technology
 Improved efficiency in documentation
 Early detection of disease (cancer detection in its earliest phases)
TECHNOLOGY ADVANCEMENTS & OPPORTUNITIES
UTILIZING VR & 3D PRINTING/ROBOTICS
Virtual Reality (VR)
 Ability to practice complex procedures in an
immersive environment
 Create virtual environments of real-life situations
for therapy
3D Printing
 In-house production capabilities
 Ability to customize implants for individual
patients
 Complex geometries are easily created with 3d
printing software
Robotics
 Automate and reduce variation in tasks, like
sanitizing rooms
 Can be used to transport linens or supplies to
minimize human transfer of bacteria
FINAL TIPS AND TAKEAWAYS—JESSICA (CONCLUSION)
Consistent rehearsal
 Strengthen your familiarity
Refine delivery style
 Pacing, tone, and emphasis
Timing and transitions
 Aim for seamless, professional delivery
Practice audience
 Enlist colleagues to listen & provide feedback
1. Seek feedback
2. Reflect on performance
3. Explore new techniques
4. Set personal goals
5. Iterate and adapt
REFERENCES
Ayogu, N., Dr. (2023, August 1). Amazon Clinic expands nationwide to provide messaging and video visits for common health
conditions. Amazon. Retrieved March 25, 2024, from https://www.aboutamazon.com/news/retail/amazon-clinic-available-
nationwide
Best Buy (2023, July 25). Best Buy Health Introduces Enhanced Lively Plans to Support Seniors. Retrieved March 24, 2024, from
https://corporate.bestbuy.com/lively-plans/
Busch, F., Grzeskoawiak, D., & Huth, E. (2020). (rep.). Society of Actuaries. Retrieved 2024, from
https://www.soa.org/globalassets/assets/files/resources/research-report/2020/direct-primary-care-eval-model.pdf
Chukhrungfa, T. (2023, June 27). Operational Excellence in Hospitals –A Framework for Success. LinkedIn. Retrieved March 25,
2024, from https://www.linkedin.com/pulse/operational-excellence-hospitals-framework-success-
chukhrungfa https://www.linkedin.com/pulse/operational-excellence-hospitals-framework-success
Clarkston Consulting. (2021). The Impact of Wearables and Digital Health Technologies. https://www.epainassist.com/articles/iot-
solutions-for-healthcare-connecting-devices-to-enhance-patient-care
Cleaning robots reduce infections in hospitals and public spaces. IFR International Federation of Robotics. (2021, March 9).
https://ifr.org/ifr-press-releases/news/cleaning-robots-reduce-infections
Cox, E. (2019, December 9). Is Technology the Health-Care Wave or Tsunami of the Future? U.S. and World News Report.
Retrieved March 24, 2024, from https://health.usnews.com/health-care/for-better/articles/pros-and-cons-of-technology-in-health-
care
REFERENCES
FDA. (2023, November 22). Augmented reality and virtual reality in medical devices. U.S. Food and Drug
Administration. https://www.fda.gov/medical-devices/digital-health-center-excellence/augmented-reality-and-virtual-
reality-medical-devices
IBM Education (2023, July 11). The benefits of AI in healthcare. IBM. Retrieved March 24, 2024, from
https://www.ibm.com/blog/the-benefits-of-ai-in-healthcare/
Ilya Pavlov (2024) Wearable Health Technology: a comprehensive guide to tech stack, challenges, and predictive
health monitoring. https://nozomihealth.com/wearable-health-technology-a-comprehensive-guide-to-tech-stack-
challenges-and-predictive-health-monitoring/
Indianapolis Recorder (2015, June 30). OrthoIndy Opens Urgent Care Facilities Throughout Greater Indianapolis
Area. Indianapolis Recorder Newspaper. Retrieved March 24, 2024, from
https://indianapolisrecorder.com/ec9840fc-1f32-11e5-972e-db901514aaad/
Liao, Y., Thompson, C., Peterson, S., Mandrola, J., & Beg, M. S. (2021). The Future of Wearable Technologies and
Remote Monitoring in Health Care. npj Digital Medicine, 4(1),
45. https://healthtechmagazine.net/article/2020/04/weighing-pros-and-cons-wearable-health-technology-perfcon
Miller, C. (2020, May 7). The COVID-19 Pandemic Proves Need for More Direct Primary Care Clinics. LinkedIn.
https://www.linkedin.com/pulse/covid-19-pandemic-proves-need-more-direct-primary-care-chris-miller/
REFERENCES
Pronovost, P. J., Cole, M. D., & Hughes, P. M. (2022, February 25). Remote Patient Monitoring During COVID-19 An
Unexpected Patient Safety Benefit. Jama Network. Retrieved March 25, 2024, from
https://jamanetwork.com/journals/jama/fullarticle/2789635
Shomper, M. (2019). Lattice Structures for Medical Implants. Aerospace Manufacturing and Design.
https://www.aerospacemanufacturinganddesign.com/article/lattice-structures-medical-implants-additive-
manufacturing/
Siwicki, B. (2023, January 12). Why direct primary care may be the future, and what technology is needed to
support it. Healthcare IT News. https://www.healthcareitnews.com/news/why-direct-primary-care-may-be-future-
and-what-technology-needed-support-it
Smuck, M., Odonkor, C. A., Wilt, J. K., Schmidt, N., & Swiernik, M. A. (2021). The Emerging Clinical Role of
Wearables: Factors for Successful Implementation in Healthcare. npj Digital Medicine, 4(1),
45. https://informatics.bmj.com/content/bmjhci/28/1/e100302.full.pdf
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REFERENCES
Iftinan, G. N., Elamin, K. M., Rahayu, S. A., Lestari, K., & Wathoni, N.
(2023). Application, Benefits, and Limitations of Telepharmacy for Patients
with Diabetes in the Outpatient Setting. Journal of Multidisciplinary
Healthcare, Volume 16, 451–459. https://doi.org/10.2147/jmdh.s400734

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New Technologies and Healthcare and Delivery Alternatives

  • 1. NEW TECHNOLOGIES AND HEALTHCARE DELIVERY ALTERNATIVES WILL HAVE A POSITIVE EFFECT ON HEALTHCARE OPERATIONAL EXCELLENCE TEAM 2 Lori Cumberland, Shequanda Evins, Jaxon hunter, Ryan Lackey, Trace Lindquist, Jessica Massey, Jeremy McLane, Robert McMath, Andrew Soder, Kaveh Tayebi
  • 2. OBJECTIVES  Define Operational Excellence  Alternative Delivery Methods in Healthcare o Telemedicine, Urgent Care, Remote Patient Monitoring  New Technologies and Software o Cloud-based platforms, EHRs, & Data Analytics  Waste Reduction  Advancements & Opportunities in AI o AI, VR, 3D printing, and Robotics
  • 4. TELEMEDICINE • Improves operational capability to provide for patients • Allows providers to reach traditionally underserved communities • Allows rural communities to have access to specialists • Cost reduction for families seeking care • Telepharmacy’s allow access to continuous care for patients with long term illness.
  • 6. REMOTE PATIENT MONITORING (RPM) WEARABLES -SHEQUANDA  Reduces Hospital Admissions: Healthcare organizations implementing RPM technologies have reported a 38% reduction in hospital admissions. Wearables allow continuous monitoring of patients’ vital signs, enabling early intervention and preventing unnecessary hospitalizations.  Cost Savings: Approximately 17% of organizations using RPM wearables have experienced measurable cost savings. By avoiding hospital stays and enabling proactive care, wearables contribute to financial efficiency.  Improved Patient Outcomes: Real-time data collection through wearables empowers healthcare providers to make informed decisions. Monitoring parameters like blood pressure, oxygen saturation, and activity levels helps tailor personalized treatment plans, leading to better patient outcomes.  Enhanced Telemedicine: Wearables facilitate remote patient monitoring, reducing the need for frequent in-person visits. This not only improves patient convenience but also enables early detection of health issues.
  • 7. REMOTE PATIENT MONITORING (RPM) WEARABLES Healthcare Delivery Alternatives:  Telehealth and Virtual Visits: Wearables enable seamless integration with telehealth platforms. Patients can share real-time data with healthcare providers during virtual visits, enhancing care access and reducing travel time and costs.  Personalized Treatment Plans: Wearables provide continuous health data, allowing clinicians to tailor treatment plans based on individual needs. This personalized approach enhances patient satisfaction and adherence to care recommendations.  Interconnected Ecosystem: Wearables bridge the gap between patients and providers. By fostering interconnectedness, healthcare systems can streamline communication, improve care coordination, and enhance operational efficiency.  Early Detection and Prevention: Wearables detect subtle changes in health parameters, enabling early intervention. This proactive approach reduces the burden on emergency services and prevents complications.
  • 8. ALTERNATIVE DELIVERY 1. Home Care a. Allows care in comfort of home b. Reduced burden on hospitals c. Early detection of high-risk conditions d. Saves bed space for hospital needs. 1. Direct Primary Care (DPC) a. Features direct billing and payment b. Eliminates pay per service c. Improved Patient Experience
  • 10. CLOUD-BASED PLATFORMS Cloud-based solutions play an important role in improving healthcare operational excellence, making care more accessible, affordable, and efficient. Improved accessibility and scalability:  Cloud-based solutions allow healthcare providers to access critical data and applications from anywhere, anytime. This accessibility enhances collaboration among healthcare professionals and enables telemedicine services.  Cloud infrastructure can easily scale up or down as healthcare organizations grow or experience surges in demand. Flexibility ensures efficient resource utilization and optimized service delivery. Innovation and agility:  Cloud technology accelerates the innovation process. Healthcare systems can adopt emerging technologies faster and more effectively. Security and compliance:  Cloud providers invest heavily in security measures, ensuring data protection and compliance with industry standards (such as HIPAA).  With a robust security solution, healthcare organizations are not burdened with maintaining security infrastructure. Data Management and Insights:  Cloud-based platforms enable efficient management of electronic health records (EHRs), patient data, and administrative processes.  Cloud-based data analytics tools provide real-time information on patient volume, staffing levels, and supply inventory.  Cloud solutions break down data silos, enabling seamless collaboration across departments and stakeholders. This interconnectedness enhances decision-making and patient care.
  • 11. EHR & DATA ANALYTICS • Electronic Health Records are a collection of medical information including health history, diagnoses, medicines, allergies, etc. • EHRs can be accessed by multiple physicians and shared among different offices. • Streamlined processes, improve efficiency and reduce cost • Data Analytics can assist in early detection of diseases and allow for early intervention
  • 12. WASTE REDUCTION Challenges 1. Hospitals produce more than 5 million tons of waste per year 2. U.S. Healthcare Sector produces 8.5% of greenhouse gas emissions 3. Economics impacts associated with medical waste estimates a range between $760-$935 billion Operational Strategies for Waste Reduction  Reducing Energy Consumption  Inventory Management  Administrative Simplification Operational Benefits of Waste Reduction  Cost Reduction  More Resources for Patient Care  Fewer Errors  Reduction of Greenhouse Gas Emissions
  • 13. TECHNOLOGY ADVANCEMENTS & OPPORTUNITIES UTILIZING AI  Artificial intelligence market valued at $11 Billion in 2021 is predicted to be $187 Billion in 2030 (1)  Improvements to data acquisition, machine learning, cheaper hardware and developments in 5G have accelerated the use of AI  Areas of use: o Disease management – early recognition of disease through early detection and management algorithms o Provider and patient satisfaction – increased facetime with the provider with AI running in the background. Decreased administrative burden for providers. o Operational improvement – decreased clinic wait times, surgical flow through data analytics, bed board management, throughput improvement and cost savings o Error reduction – medication, provider and nursing error reduction o Data management – recognition or important information in a sea of data o Surgical room – robotic surgery o Multiple platforms currently being used  Interactive symptom checkers  Patient journey platforms  Cloud based home care through mobile devices and wearables  AI backed ultrasound technology  Improved efficiency in documentation  Early detection of disease (cancer detection in its earliest phases)
  • 14. TECHNOLOGY ADVANCEMENTS & OPPORTUNITIES UTILIZING VR & 3D PRINTING/ROBOTICS Virtual Reality (VR)  Ability to practice complex procedures in an immersive environment  Create virtual environments of real-life situations for therapy 3D Printing  In-house production capabilities  Ability to customize implants for individual patients  Complex geometries are easily created with 3d printing software Robotics  Automate and reduce variation in tasks, like sanitizing rooms  Can be used to transport linens or supplies to minimize human transfer of bacteria
  • 15. FINAL TIPS AND TAKEAWAYS—JESSICA (CONCLUSION) Consistent rehearsal  Strengthen your familiarity Refine delivery style  Pacing, tone, and emphasis Timing and transitions  Aim for seamless, professional delivery Practice audience  Enlist colleagues to listen & provide feedback 1. Seek feedback 2. Reflect on performance 3. Explore new techniques 4. Set personal goals 5. Iterate and adapt
  • 16. REFERENCES Ayogu, N., Dr. (2023, August 1). Amazon Clinic expands nationwide to provide messaging and video visits for common health conditions. Amazon. Retrieved March 25, 2024, from https://www.aboutamazon.com/news/retail/amazon-clinic-available- nationwide Best Buy (2023, July 25). Best Buy Health Introduces Enhanced Lively Plans to Support Seniors. Retrieved March 24, 2024, from https://corporate.bestbuy.com/lively-plans/ Busch, F., Grzeskoawiak, D., & Huth, E. (2020). (rep.). Society of Actuaries. Retrieved 2024, from https://www.soa.org/globalassets/assets/files/resources/research-report/2020/direct-primary-care-eval-model.pdf Chukhrungfa, T. (2023, June 27). Operational Excellence in Hospitals –A Framework for Success. LinkedIn. Retrieved March 25, 2024, from https://www.linkedin.com/pulse/operational-excellence-hospitals-framework-success- chukhrungfa https://www.linkedin.com/pulse/operational-excellence-hospitals-framework-success Clarkston Consulting. (2021). The Impact of Wearables and Digital Health Technologies. https://www.epainassist.com/articles/iot- solutions-for-healthcare-connecting-devices-to-enhance-patient-care Cleaning robots reduce infections in hospitals and public spaces. IFR International Federation of Robotics. (2021, March 9). https://ifr.org/ifr-press-releases/news/cleaning-robots-reduce-infections Cox, E. (2019, December 9). Is Technology the Health-Care Wave or Tsunami of the Future? U.S. and World News Report. Retrieved March 24, 2024, from https://health.usnews.com/health-care/for-better/articles/pros-and-cons-of-technology-in-health- care
  • 17. REFERENCES FDA. (2023, November 22). Augmented reality and virtual reality in medical devices. U.S. Food and Drug Administration. https://www.fda.gov/medical-devices/digital-health-center-excellence/augmented-reality-and-virtual- reality-medical-devices IBM Education (2023, July 11). The benefits of AI in healthcare. IBM. Retrieved March 24, 2024, from https://www.ibm.com/blog/the-benefits-of-ai-in-healthcare/ Ilya Pavlov (2024) Wearable Health Technology: a comprehensive guide to tech stack, challenges, and predictive health monitoring. https://nozomihealth.com/wearable-health-technology-a-comprehensive-guide-to-tech-stack- challenges-and-predictive-health-monitoring/ Indianapolis Recorder (2015, June 30). OrthoIndy Opens Urgent Care Facilities Throughout Greater Indianapolis Area. Indianapolis Recorder Newspaper. Retrieved March 24, 2024, from https://indianapolisrecorder.com/ec9840fc-1f32-11e5-972e-db901514aaad/ Liao, Y., Thompson, C., Peterson, S., Mandrola, J., & Beg, M. S. (2021). The Future of Wearable Technologies and Remote Monitoring in Health Care. npj Digital Medicine, 4(1), 45. https://healthtechmagazine.net/article/2020/04/weighing-pros-and-cons-wearable-health-technology-perfcon Miller, C. (2020, May 7). The COVID-19 Pandemic Proves Need for More Direct Primary Care Clinics. LinkedIn. https://www.linkedin.com/pulse/covid-19-pandemic-proves-need-more-direct-primary-care-chris-miller/
  • 18. REFERENCES Pronovost, P. J., Cole, M. D., & Hughes, P. M. (2022, February 25). Remote Patient Monitoring During COVID-19 An Unexpected Patient Safety Benefit. Jama Network. Retrieved March 25, 2024, from https://jamanetwork.com/journals/jama/fullarticle/2789635 Shomper, M. (2019). Lattice Structures for Medical Implants. Aerospace Manufacturing and Design. https://www.aerospacemanufacturinganddesign.com/article/lattice-structures-medical-implants-additive- manufacturing/ Siwicki, B. (2023, January 12). Why direct primary care may be the future, and what technology is needed to support it. Healthcare IT News. https://www.healthcareitnews.com/news/why-direct-primary-care-may-be-future- and-what-technology-needed-support-it Smuck, M., Odonkor, C. A., Wilt, J. K., Schmidt, N., & Swiernik, M. A. (2021). The Emerging Clinical Role of Wearables: Factors for Successful Implementation in Healthcare. npj Digital Medicine, 4(1), 45. https://informatics.bmj.com/content/bmjhci/28/1/e100302.full.pdf Woffindin, L. (2023, August 25). All about Technology in the Healthcare Sector. CBD Online College Base. Retrieved March 24, 2024, from https://cpdonline.co.uk/knowledge-base/care/technology-in-the-healthcare-sector/
  • 19. REFERENCES Iftinan, G. N., Elamin, K. M., Rahayu, S. A., Lestari, K., & Wathoni, N. (2023). Application, Benefits, and Limitations of Telepharmacy for Patients with Diabetes in the Outpatient Setting. Journal of Multidisciplinary Healthcare, Volume 16, 451–459. https://doi.org/10.2147/jmdh.s400734

Editor's Notes

  1. For example, Providence health system used Microsoft Azure to predict COVID-19 spikes and allocate resources effectively. Data Management and Insights: Cloud solutions break down data silos, enabling seamless collaboration across departments and stakeholders. This interconnectedness enhances decision-making and patient care.
  2. Trace is presenting