Kaiser Permanente's Clinical Education, Practice, and Informatics department in Northern California holds weekly "high tea" meetings to build their caregiver team. At the beginning of each week, the team meets to strategize and delegate work. Throughout the week, they educate and work on projects while supporting staff. At the end of each week, the team gathers again over dessert to debrief, share stories and laughs, and strengthen relationships. These high tea meetings help foster helping, trusting, and collaborative relationships within the busy healthcare environment.

1. Kaiser Permanente, Northern California
Caritas in Action
How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our
patients and their families exceptional care
Caritas Consortium 2014
Team Building with High Tea
Honoring Health, Healing &
Wholeness

2. Team Building with High Tea
Intent to Contribute Statement:
Story of how High Tea activity has helped foster helping-trusting-collaborative relationships.
In this time of a very hectic healthcare environment, it is very important that we take care of ourselves so that
we may take care of our team. In the department of Clinical Education, Practice, and Informatics we spend time
every week building the relationship of our caregiver team. We developed an activity we call "high tea". At the
beginning of each week we start with a team meeting and share the work we are doing, how we plan to
strategize the work that needs to get done, and how things will be delegated out. We then spend the rest of our
week educating, working on projects, and supporting our very hard working and dedicated staff. At the end of
each week we gather together to share a dessert and debrief from the week. We share stories, laughs, and time
building our relationships with each other. It is just one example of how we are committed to fostering the
relationships of our team.
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3. Inspired Contributor(s) :
 Jennifer Stewart
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Service Area: South Sacramento
Medical Center: SSC
Affiliation: PCS
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Year Shared: 2014
Venue: Caritas Consortium
Format: Poster
ID #: W06
Keyword TAGs:
Identifier
 Consortium2014-June, So.
Sacramento, Poster, Patient Care
Services
 Culture, Team
Descriptor
 Authentic Relationship
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Team Building with High Tea

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Team Building with High Tea
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