Who we are and who we aspire to be.

1. Who we are, what we believe,
and who we aspire to be

2. Who or what
is Covenant
Care
Pediatrics?
Is it a business?
A pediatric practice?
A place for sick kids to get treatment?
A place for kids to get checkups and
shots?
Or is it something more?

3. Just who are we and what are
we trying to accomplish?
Are we just a bunch of individuals
doing a job or a team committed to a
mission?
What gets us out of bed every
morning?
Could it be a place to
make a difference in the
world and in the lives of
children? Is that what gets
us up every morning?

4. Here’s another way to look at it:
Why do we exist?
What difference do we make in the world?
What enduring legacy will we have?

5. What is our purpose?
Our purpose describes why we exist, how we hope to make a
difference in people’s lives and make the world a better place.
Together we inspire lifelong health, hope, and
wellbeing for children, families, and communities.
Let’s unpack that

6. TOGETHER WE INSPIRE LIFELONG HEALTH, HOPE, AND
WELLBEING FOR CHILDREN, FAMILIES, AND COMMUNITIES.
Together
We are a team; we
cannot accomplish this
purpose alone. It
requires the energy,
gifts, talents, abilities,
and dedication of
amazing people
passionate about an
extraordinary purpose.
Inspire
To inspire someone means to
give them the desire or ability
to feel or to do something.
That is exactly what we want
to do. We can cure children of
illness and we can even strive
to prevent disease. But we
want to do more than that. We
want to inspire people –
children, families, and even
the communities we serve –
to pursue a lifetime of health
and wellbeing.

7. TOGETHER WE INSPIRE LIFELONG HEALTH, HOPE, AND
WELLBEING FOR CHILDREN, FAMILIES, AND COMMUNITIES.
Lifelong
We want children to have
a lifetime of health, hope,
and wellbeing. We even
want them to go on to
raise a new generation of
healthy children. This
means we need to build
a foundation of health in
the children, families,
and communities we
serve.

8. Health, hope, and wellbeing
Health is not simply the absence of
disease; it is wholeness, wellbeing,
thriving, even peace and
contentment. It is a state of body
and mind; it is having the physical,
mental, emotional, and spiritual
resources to pursue one’s dreams.
We want to inspire people to
achieve the highest degree of
health, hope, and wellbeing – body,
mind, and spirit.

9. TOGETHER WE INSPIRE LIFELONG HEALTH, HOPE, AND
WELLBEING FOR CHILDREN, FAMILIES, AND COMMUNITIES.
Children, families, and communities
We are a pediatric practice, so of course our patients are
children. We do all we can to keep them healthy, to teach them
to keep themselves healthy, and to inspire a lifelong lifestyle of
health. But of course, children grow up in families, and in many
ways, we must also care about and for the families of our
patients. We have also realized that to broaden our impact on
the health of our patients and our community, we have to
consider ways to inspire health beyond the patients in our
practice.
One word summarizes this purpose: LOVE

10. We love children.
We believe in them. We want them to have the
very best and brightest future, to achieve all their
hopes and dreams. We believe that children are a
blessing from God and our heritage (Psalm
127:3), and we exist to do everything we can to
ensure that they become healthy, happy adults,
reach their fullest potential, and go on to raise
another generation of healthy, happy children
themselves.

11. Helping children live, grow,
thrive, and succeed, for a
lifetime of health and
wellbeing – that is our
passion, privilege, and joy.
Every member of our
caregiver team, and
everything they do, serves
this purpose.

12. Our Purpose compels us
If you want to build a ship, don’t drum up the people to gather
wood, divide the work, and give orders. Instead, teach them to
yearn for the vast and endless sea.
– Antoine de Saint-Exupéry

13. Do you yearn for generations of healthy, happy, thriving children?
Do you long to make a positive difference in the lives of children and
families?
Do you long to bring joy and hope to people, to brighten their day with kindness?
If so, this might be the place for you…
How do we go about this?

14. Our culture defines us
Culture is a set of shared beliefs, values, and
practices.
Culture defines what we are trying to accomplish, how we go
about accomplishing it, what we think is important, how we act,
and how we measure our success.
Our culture is our system of shared values,
commitments, and practices that focus us on providing
an exceptional patient experience.

15. Culture can be intentional.
Why not create a culture we
love, a culture that inspires
and empowers our team and
our patients, a culture that
helps us accomplish our
purpose with joy.
We want to create
and to define our
culture, both who
we are and who
we aspire to be.

16. What’s in a name?
Is healthcare a covenant or contract?
Though the word covenant is a
biblical term, it has a long history
in medical ethics. A covenant is a
solemn promise or vow to give
and to serve a fellow human
being.
For centuries, many
have believed that the
doctor-patient
relationship is, or should
be, much more of a
covenant than a
contract.

17. That’s why doctors take, or at least used
to take, an oath, swearing among other
things to serve patients and to put the
needs of patients first above all things.
So is healthcare a contract or a covenant?
Maybe our name makes it clear what we
believe.

18. OUR CORE VALUES
Our core values define how we go
about accomplishing our purpose.
They summarize what is important
to us; they are our DNA, our non-
negotiables. They define our
culture, and how we fulfill our
covenant with our patients.

19. PATIENTS FIRST
Our primary value is Patients First. The needs of the patient are primary in
everything that we do. They must come first, before our own personal needs or
the needs of our practice.

20. EXCELLENCE
We are fanatical about excellence and continuous improvement in everything
we do, from the care we provide to how we provide it, in every interaction and
every little detail of our practice. Excellence is the foundation of all we do
because we ultimately seek to honor God in all that we do (Colossians 3:17).

21. CARING
We are all human; each of us is made in the image of God, and all people –
patients, families, employees, and everyone we encounter – deserve to be
treated with dignity and respect, empathy and compassion. Our goal is to care
for children and their families in a way that we would want our own families to
be cared for (Matthew 7:12).

22. SERVICE
We are here to serve others: our patients and families, our team, and our
community. Our goal is to make a difference in every life we touch, and for
every child and family to have the very best patient experience possible. We
strive to serve our neighbor as ourselves (Mark 12:30-31) and to go above and
beyond what is expected. Second mile service is our standard.

23. INTEGRITY
We strive to do all that we do according to the highest ethical standards in a
consistent manner, to do what is right no matter whether anyone will see it or
not. We endeavor to do all that we do for the glory of God and the enduring joy
of every life we touch (1 Corinthians 10:31).
CCP was founded and seeks to operate according to biblical principles

24. Excellence
We are fanatics about excellent care
We strive to provide the most
comprehensive, up-to-date, evidence-
based, highest quality pediatric care
available. We continuously refine and
improve what we do and how we do it,
in an efficient, cost-effective manner
that serves both patients and staff. Excellent care is non-negotiable.
We must provide the very best
care possible.

25. Excellent Care is care that EXCELS
Evidence-based: Care based on science, research, guidelines and
recommendations
eXact: Care that is detailed and tailored to the needs of the patient
Comprehensive: Care that treats every aspect of health and the whole
patient
Evolving: Care that is constantly improving
Leading: Care that is a model for others to follow
Safe: Care that is safe for both patients and caregivers

26. Excellent care, right care, is generally assumed by
patients. We strive to provide the very best care
possible.
But what do patients care about more: the quality of care we
provide, or how they perceive and feel about the care they
receive here?
What inspires loyalty? What do patients remember the most?

27. Patients First means
Excellent medical care
AND
An outstanding, exceptional patient experience
We strive for excellence in the care we provide and how we provide it.
We are equally passionate about both.

28. We are fanatics about the patient
experience
I’ve learned that people will forget what you said, people will forget
what you did, but people will never forget how you made them
feel.
- Maya Angelou
The kind of care our patients receive must distinguish us

29. SERVICE
Putting the needs of others
above our own should be the
primary feature of caring for
patients.
Our Core 5 service values:
Always show GRACE
Gratitude
Respect
Attitude that is positive
Connection
Extra mile

30. CARING
Ultimately, we must truly care for
the patient, and show it. We
must be committed to providing
excellent medical care and
patient experience in a
compassionate, encouraging
manner. Our care and service
must be motivated not only by
duty but also by concern for
others, to treat others the way
we want to be treated.
We do this by showing CARE
Compassion
Attentiveness
Regard
Engagement

31. INTEGRITY
All that we do must be done with the highest standards of
professionalism, ethics, and personal responsibility. We
must be good stewards of the trust placed in us, the duty
and responsibility we have, the care we have for others,
and putting their needs above our own.

32. We must always BE REAL
Right: We do the right thing at all times,
no matter the cost
Ethical: We do the right thing the right
way for the right reasons
Accountable: We are open, honest,
and transparent, and take personal
responsibility for all that we do
Loyal: We always operate according to
our values and seek to fulfill our
purpose

33. Creating a magical patient experience
Go above and beyond our patients’ expectations
Delight patients, make them say
WOW!
Provide amazing care in amazing
ways

34. We accomplish this
through
People
Place
Process
We can only accomplish this as a
team.

35. We hire amazing people to do
meaningful, fulfilling work in an
exceptional way.

36. We are all caregivers
Every person on our team contributes to the
care the patient receives and the patient
experience.
Every team member contributes to the
lifelong health, hope, and wellbeing of every
life we touch.
Therefore, every team member is a
caregiver, not just the doctors and the clinical
staff.

37. Together we inspire…
We look for team members who are a for fit for our culture
and are passionate about our goals.
We train and educate team members and give them the
skills they need.
We recruit, hire, keep, and promote team members based
on our culture.

38. We look for team
members who can
elevate us, teach us
something, improve the
team, who not just fit but
further our culture.
We want to be proud of our team.
We want to inspire our team to
greatness.
How do we work together as a team?

39. Team Guidelines
Rule #1: Patients First
Rule #2: Use good judgment
Rule #3: See rules #1 & 2
patient > team > individual

40. Our Team Core Values
A team with HEART
1. Humility
2. Excellence, both personal
and professional
3. Always learning and growing
4. Respect
5. Teamwork

41. Character
We are looking for character more than skills.
-Commitment to our purpose and
values
-Sound judgment & wisdom
-Clear and kind communication
-Personal growth & curiosity, a desire
for lifelong learning
-Passion & commitment
-Selflessness & service
-Thought and attention to detail
-Honesty and humility
-Compassion and empathy
-Excitement & enthusiasm
-Courtesy and respect
-Efficiency & innovation

42. Working Together
We help each other to be great.
Every person on the team is someone we
can respect and learn from.
We want team members to have a sense
of ownership, responsibility, and initiative.
We expect team members to always do
what is best for the practice to further our
purpose.
We expect them to take initiative, to take
care of problems, to “pick up the trash” or
solve whatever problem they notice.
Work is hard, but it does not have to be without joy.

43. Our Work Philosophy
Life is short
Therefore, it should be meaningful and joyful
We spend a great deal of time and energy at work
Therefore, work should be meaningful and joyful

44. How to Succeed at CCP
1. Seek excellence
2. Be fanatical about putting patients first and inspiring health, hope, and well-being
3. Be passionate about the team
4. Embrace our core values and guiding principles
5. Seek to gain mastery over your roles
6. Seek to constantly innovate and to improve the practice
7. Support your teammates, make them successful in doing these things
8. Be amazing

45. Team Member Daily Checklist
Love children
Serve others
Have fun
Encourage someone
Learn something
Strive for excellence
Create magic
Be amazing
Be thankful
Be the difference

46. Our Commitments
We are committed to our purpose and values, to creating
and sustaining and improving our culture.
We are committed to a sustainable practice; we must
stay in business in order to accomplish our purpose.
Therefore, we seek excellence in every aspect of the
practice including our business policies.

47. We are committed to making
our team members successful
in accomplishing our purpose
together.
We are committed to helping
them succeed and accomplish
their own goals, and to
providing a fulfilling and joyful
place to work.
We are committed to
giving them the tools,
training, education, and
resources to succeed
and to grow.

48. Loving Our Neighbor
Ultimately, our care
for patients is an
expression of our call
to love our neighbor as
ourselves.

49. It becomes every person who purposes to give himself to the care of others, seriously to
consider the four following things:
• First, that he must one day give an account to the Supreme Judge of all the lives
entrusted to his care.
• Second, that all his skill and knowledge and energy, as they have been given him by
God, so they should be exercised for His glory and the good of mankind, and not for
mere gain or ambition.
• Third, and not more beautifully than truly, let him reflect that he has undertaken the care
of no mean creature; for, in order that he may estimate the value, the greatness of the
human race, the only begotten son of God became himself a man, and thus ennobled it
with His divine dignity, and far more than this, died to redeem it.
• And fourth, that the doctor being himself a mortal human being, should be diligent and
tender in relieving his suffering patients, inasmuch as he himself must one day be a like
sufferer.
-- Dr. Thomas Sydenham (1624-1689)
CCP was founded and seeks to operate according to biblical principles

50. This is who we are, and more importantly, who we strive to be.