Use of the Watson Caritas Patient Scoring tool to assess patient perspective on compassionate care, respect for personal beliefs, and caring-healing environment.

1. Kaiser Permanente, Northern California
Caritas in Action
How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our
patients and their families exceptional care
Caritas Consortium 2014
Watson Caritas Patient Score
Honoring Health, Healing &
Wholeness

2. Watson Caritas Patient Score
Intent to Contribute Statement:
Use of the Watson Caritas Patient Scoring tool to assess patient perspective on compassionate care, respect for
personal beliefs, and caring-healing environment.
On February 21 we are beginning a journey to "Reignite the Passion" for Nursing at our medical center. During
this session information will presented on Caring Science and a Caring project for each month will be developed
for all units in the Medical Center. After the first project is completed, patients will be interviewed using the
Watson Caritas Patient Scoring tool (permission obtained from Dr. Watson) and action plans will be created
around our results. By June we should have data for March and April. The poster board will demonstrate our
specific actions on the units with correlating results. This work will take place in both the adult hospital and in
Women's & Children's.
Evaluation of the Patient Perspective as it relates to the following:
 Deliver my Care with Compassion and Kindness
 Meet my Basic Needs
 Respect my Personal Belief and Faith, Allowing for Hope
 Create a Caring Environment that Allows me to Heal
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3. Inspired Contributor(s):
 Susan Brenden – Caritas Coach
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Service Area: North Valley
Medical Center: ROS
Affiliation: PCS
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Year Shared: 2014
Venue: Caritas Consortium
Format: Poster
ID #: E02
Keyword TAGs:
Identifier
 Consortium2014-June, North
Valley, Roseville, Poster, Caritas
Coach, Patient Care Services
 Culture, Patients/Families
Descriptor
 Authentic Relationship, Caritas
Consciousness, Research and
Metrics
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Watson Caritas Patient Score

4. Page 4
Watson Caritas Patient Score