#TDC17 - MetaPack - Welcome and Trends in Delivery
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Patrick Wall, MetaPack’s CEO and Founder, provides data and insight for the 2016 peak period, as the industry comes together for the first large-scale reunion of 2017. During the session, Patrick discusses delivery volumes, options and carrier performance. Patrick will also take a moment to highlight the key trends that emerged during 2016 - that together shape our industry and define the customer experience. Experience more great The Delivery Conference content at http://www.thedeliveryconference.com.
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#TDC17 - MetaPack - Welcome and Trends in Delivery
- 1. PATRICK WALL CEO & Founder Welcome and Trends in Delivery
- 2. Patrick Wall CEO & Founder MetaPack WELCOME AND TRENDS IN DELIVERY
- 3. PEAK 2016 IN NUMBERS 49,045,307 2,343,421 250M Parcels from cyber weekend to new year Dispatches on Peak Day Request on Peak Day w/e 27/11
- 4. THE CHANGING FACE OF PEAK Weekly Dispatched 04/09 11/09 18/09 25/09 02/10 09/10 16/10 23/10 30/10 06/11 13/11 20/11 27/11 04/12 11/12 18/12 25/12 01/01 08/01 15/01 2 0 1 4 2 0 1 5 2 0 1 6
- 5. POST CYBER WEEKEND UK Carrier Heat Map 2014
- 6. POST CYBER WEEKEND UK Carrier Heat Map 2015
- 7. POST CYBER WEEKEND UK Carrier Heat Map 2016
- 8. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% PREMIUM ECONOMY SERVICES DAILY S TA N D A R D N E X T D AY
- 9. CROSS BORDER % Daily International Volume 2015-2016 0% 10% 20% 30% 40% 50% 60% 70% 2 0 1 6 2 0 1 5
- 10. BREXIT
- 13. THE EVOLUTION OF THE SHARED USE SOLUTION HUB NORTH HUB MID HUB SOUTH Shared User Northampton iForce Blakelands Magna 1 & 2 (Ollerton) Shared User East Killbride Swadlincote N. London Hub South Avonmouth John Lewis and Clipper = DICE
- 14. BRAND & CUSTOMER EXPERIENCE RETURNS INTERNATIONAL CROSS BORDER CUSTOMER IN CONTROL
- 15. AGENDA M O R N I N G P L E N A R Y – B A L L R O O M 07:30 ‐ 09:00 Registration and Coffee 09:00 ‐ 09:20 Patrick Wall, CEO & Founder MetaPack 09:20 ‐ 09:50 Brody Buhler, Global Managing Director Accenture 09:50 ‐ 10:20 Bertrand Bodson, Chief Digital and Marketing Officer Sainsbury's Argos 10:20 ‐ 10:50 David Schröder, SVP Operations Zalando 10:50 ‐ 11:20 Morning Coffee Break eCommerce & Customer Experience Stream Logistics & Carriers Stream Solutions Theatre Theatre 1: Brand Experience & Insight Theatre 2: Delivery Download 11:20 ‐ 11:40 Olga Bressers, Director Omni-Channel Models Development adidas Group Dwain McDonald, CEO DPD Patrick McGuirk, Director of Commercial Development Yodel 11:40 ‐ 12:00 Richard Pugh, Head of Logistics M&S Patrick Gallagher, CEO On the Dot Charles Thompson, Chief Operating Officer Aramex Global Solutions 12:00 ‐ 12:20 Duncan Kendal, Supply Chain Director Wickes Liam Sheehan, Sales and Marketing Director An Post Rick Kirk, Global Sales Manager B2C Europe 12:20 ‐ 12:40 Paddy Earnshaw, CCO Doddle Roger Morris, Head of Royal Mail Parcels Ellis Pitt, Head of Brand and Communications BJS Home Delivery 12:40 ‐ 13:00 Alex Blakemore, Venture Partner, InMotion and John Vary, Innovation Manager, John Lewis Carole Woodhead, CEO Hermes Neil H. Ashworth, CEO Collect Plus
- 16. AGENDA 13:00 ‐ 14:30 Lunch eCommerce & Customer Experience Stream Logistics & Carriers Stream Theatre 1: Returns Theatre 2: International Cross Border 14:30 ‐ 14:50 Paul Anastasiou, Senior Director ASDA toyou Jamin Dick, SVP, Supply Chain, Global eCommerce Pitney Bowes 14:50 ‐ 15:10 Stefan Donat, Executive Director Docdata Mei Chen, International Director Alibaba 15:10 ‐ 15:30 Jelle Schoenmaker, VP After Market Services Cycleon Charles Brewer, CEO DHL eCommerce 15:30 ‐ 16:00 Afternoon Coffee Break A F T E R N O O N P L E N A R Y – B A L L R O O M 16:00 – 16:15 Delivery Excellence Awards 16:15 ‐ 16:45 William Shu, CEO & Co-Founder Deliveroo 16:45 ‐ 17:15 Catherine Faiers, COO Addison Lee 17:15 ‐ 17:45 Interview on Stage with Carol Kane, Joint CEO boohoo.com 17:45 Closing Remarks 17:45 ‐ 19:30 Networking Drinks Reception
- 17. THE DELIVERY CONFERENCE APP Expand your possibilities with Get the most out of your TDC experience! All the information you need in one place: Agenda, Speakers, Sponsors, Delegates and more. Create your personal schedule for the day, share comments and photos via the real-time feed and expand your professional network! HOW TO INSTALL? Search for ’The Delivery Conference’ on the App Store / Google Play.
- 18. SPONSORS Diamond Sponsors Platinum Sponsors Gold Sponsors
- 19. SPONSORS Theatre Sponsors Event Sponsors Media Partners Silver Sponsors
- 20. THANK YOU
Editor's Notes
- This is not a dedicated John Lewis network, and as I said right at the beginning, economies of scale benefit everybody, so we will be looking for other customers to join the network. As previously mentioned we believe this is a problem shared by many retailers, so we already have a 5 year plan which includes the introduction of another Hub; we have also not ruled out the possibility of moving 1 or other of the existing hubs. I would reiterate again that the systems integration required can make the onboarding process quite lengthy, and also we would not advocate a carrier change right before the Peak period.