#TDC17- An Post - Value Based Innovation
An Post is a major commercial organisation providing a wide range of services which encompass postal, communication, retail and financial services. It is one of Ireland’s largest companies directly employing over 10,000 people through its national network of retail, processing and delivery points. The Irish eCommerce market is growing with 9 in 10 adults in the Republic of Ireland shopping online. With the Irish economy in growth, higher disposable income is available providing increased opportunities within the Irish market. Liam Sheehan, Sales and Marketing Director at An Post, will take you through how An Post can help e-Retailers succeed in the growing Irish market with flexible delivery options. These options include Click & Collect, DeliveryBox, our innovative solution enabling customers receive their deliveries even when they are not at home and real time delivery notifications. Liam will also introduce ReturnPal, a new and exciting returns solution making it even easier for e-Retailers to do business in Ireland. Experience more great The Delivery Conference content at http://www.thedeliveryconference.com.
Recommended
More Related Content
Viewers also liked
Viewers also liked (7)
More from MetaPack
More from MetaPack (15)
Recently uploaded
Recently uploaded (20)
#TDC17- An Post - Value Based Innovation
- 1. LIAM SHEEHAN Sales and Marketing Director An Post – Value Based Innovation
- 2. The Delivery Conference 2017 Liam Sheehan, Sales & Marketing Director, An Post, Ireland
- 5. “Today’s shoppers are heavily influenced by delivery & return options”
- 6. 45% 56%
- 7. Brands have an advantage
- 15. 28% 39% 49%
- 16. 72%
- 18. How to create competitive advantage through returns
- 19. Make it mobile
- 20. Make it easy
- 21. Make it quick
- 22. Make it
Editor's Notes
- Choice and control expectations are evolving; consumers expect to call the shots Free shipping is the number 1 consideration for online purchase Faster delivery; same day delivery is becoming commonplace Consumers want simple and transparent returns solutions
- Increasing expectation for perfection; consumers expecting to order anyhow, anywhere, anytime More choice, more speed and greater convenience are high on consumer’ agendas
- 45% have abandoned an online basket because of unsatisfactory delivery options 56% of those abandoning their shopping cart, did so because the delivery options were too expensive
- - An Post; ranked 3rd in the Ireland Customer Experience Report 2016 and The Reputations Agency Report 2016
- - 77% of Irish consumers prefer home delivery (IPC E-Commerce Cross-Border Shopper Survey)
- - AddressPal; providing customers with a UK address to have their online shopping delivered to
- - The success of AddressPal has exceeded expectations and become a key product for An Post in a short space of time - 3 months; 100,000; 20,000
- - How can we replicate this in other parts of the business
- 49% of consumers say a retailer’s returns policy has deterred them from making a purchase 39% will always look at a retailer’s returns policy before they complete an online purchase 28% have said they are satisfied with the returns services offered by online retailers
- 72% affirmed they would be very likely , or more likely to shop with retailers that made the entire returns process easier to use
- ReturnPal; a new returns app from An Post making it easier for consumers to return their online shopping to Irish and UK e-Retailers To be launched by June 2016