Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

1. Leaders &
Heroes
THE DELIVERY
CONFERENCE
DINO ROCOS
Operations Director
The Changing World of Retail
Leaders & Heroes

2. The Changing World of Retail
Dino Rocos
Operations Director, John Lewis

3. OperationsJohn Lewis Operations
The current climate

4. OperationsJohn Lewis Operations
The world of retail is changing

5. OperationsJohn Lewis Operations
The difference
Relevant Irrelevant

6. OperationsJohn Lewis Operations
Migration

7. OperationsJohn Lewis Operations
Experience

8. OperationsJohn Lewis Operations
1,000 +
retailers
It can’t just be about product

9. OperationsJohn Lewis Operations
Assortment Width
Be clear what you stand for
Price
Service
Design
Speed
Brand
Convenience
Physical
Pureplayer
Marketplace

10. OperationsJohn Lewis Operations
Evolution of Retail
Branches
Branches
Personal Mass Mass Personalisation

11. OperationsJohn Lewis Operations
CRM Data

12. OperationsJohn Lewis Operations
Imperatives
Value Assortment Service Trust

13. OperationsJohn Lewis Operations
New Imperatives
Value Assortment Service Trust
Inspiration Convenience ExperiencePersonalisation

14. OperationsJohn Lewis Operations
Inspiration
LECKFORD

15. OperationsJohn Lewis Operations
Convenience
£1.7 bn
2017

16. OperationsJohn Lewis Operations
Personalisation

17. OperationsJohn Lewis Operations
Personalisation

18. OperationsJohn Lewis Operations
Experience

19. OperationsJohn Lewis Operations
Experimental Oxford

20. OperationsJohn Lewis Operations
Investment
Branches
Supply Chain Contact Centres OnlineTechnology
Marketing CapabilityPartners

21. OperationsJohn Lewis Operations
Logistic
Where do you compete?
Returns
B2B
Delivery
Import
B2C
Rerouting
Pre retail
Warehousing
Replen
Fulfillment Reverse
Logistics
Cross Industry
Transport
Contact
Centres

22. OperationsJohn Lewis Operations
Sharing the challenge

23. OperationsJohn Lewis Operations
Opportunity
C & C Retail Returns Transfer Other

24. OperationsJohn Lewis Operations

25. OperationsJohn Lewis Operations
Opportunity