Rioma Cominelli explains to delegates how to use a range of tools to improve the holiday experiences for owners and guests - or as she says, indulge their senses.
Anatomy of an Event: How to Improve Retention and Monetization via In-Game Ev...Jessica Tams
Delivered at Casual Connect Europe 2017. We'll examine lessons learned from having limited-time events in DragonVale during it's 5+ years in the market. We'll look at pre-event and post-event metrics, discuss A/B/n testing, the difference between an engagement and enrichment event, re-engagement of lapsed users, figuring out proper event cadence, the importance of community management and I'll sprinkle in some of my disastrous failures along the way.
Tom Pasha helps event planners learn how to negotiate hotel and venue catering through a Pathable event apps webinar. Watch the full webinar at pathable.com/webinars.
Anatomy of an Event: How to Improve Retention and Monetization via In-Game Ev...Jessica Tams
Delivered at Casual Connect Europe 2017. We'll examine lessons learned from having limited-time events in DragonVale during it's 5+ years in the market. We'll look at pre-event and post-event metrics, discuss A/B/n testing, the difference between an engagement and enrichment event, re-engagement of lapsed users, figuring out proper event cadence, the importance of community management and I'll sprinkle in some of my disastrous failures along the way.
Tom Pasha helps event planners learn how to negotiate hotel and venue catering through a Pathable event apps webinar. Watch the full webinar at pathable.com/webinars.
Getting Started With Miles And Points-Frequent Traveler University, Seattle 2014Edward Pizzarello
This is our presentation on how to get started collecting miles and points. I teamed up with Summer (http://mommypoints.com) to give this presentation at Frequent Traveler University in Seattle April 26, 2014. If you have any questions you can contact Summer at her website or me at mine (http://pizzainmotion.com).
How To Skate Through The Holidays And Keep Your Reputation IntactForbes
In this Forbes Bankable webinar, guest presenter Diane Gottsman shares simple holiday etiquette rules that can reduce your risk of committing a career-ending faux-pas
Lekker International Overview PowerPointmichaelfaust
Lekker International is the most exciting travel rewards program to enter the market place offering a patented system that offers great savings, vouchers off the best prices in the market, and the ability to earn weekly cash rewards and free vacations.
For more information about what Gulf Shores & Orange Beach Tourism can do to help with your meeting planning, please contact us at groups @ gulfshores.com.
Darren Ettridge, senior vice-president resort sales and business development, EMEAA, for Interval International, discusses the importance of change for the timeshare industry.
Paul Gardner Bougaard's annual update for the TATOC and RDO seminar and conference on the activities for the Resort Develolopment Organisation and the European timeshare industry.
The annual review of TATOC, the Timeshare Association, by director Geoff Chapman looking at what TATOC has achieved since the last conference in March 2014. It includes the latest statistics from the TATOC Consumer Helpline, the move to charitable status, TATOC accreditation and affiliation and the ambassador programme. There is also detailed information on the latest regulations including the E.U. review of the timeshare directive.
This presentation was given at the TATOC 2015 annual conference at the Park Royal Hotel, Stretton, Warringon on March 7th.
Getting Started With Miles And Points-Frequent Traveler University, Seattle 2014Edward Pizzarello
This is our presentation on how to get started collecting miles and points. I teamed up with Summer (http://mommypoints.com) to give this presentation at Frequent Traveler University in Seattle April 26, 2014. If you have any questions you can contact Summer at her website or me at mine (http://pizzainmotion.com).
How To Skate Through The Holidays And Keep Your Reputation IntactForbes
In this Forbes Bankable webinar, guest presenter Diane Gottsman shares simple holiday etiquette rules that can reduce your risk of committing a career-ending faux-pas
Lekker International Overview PowerPointmichaelfaust
Lekker International is the most exciting travel rewards program to enter the market place offering a patented system that offers great savings, vouchers off the best prices in the market, and the ability to earn weekly cash rewards and free vacations.
For more information about what Gulf Shores & Orange Beach Tourism can do to help with your meeting planning, please contact us at groups @ gulfshores.com.
Darren Ettridge, senior vice-president resort sales and business development, EMEAA, for Interval International, discusses the importance of change for the timeshare industry.
Paul Gardner Bougaard's annual update for the TATOC and RDO seminar and conference on the activities for the Resort Develolopment Organisation and the European timeshare industry.
The annual review of TATOC, the Timeshare Association, by director Geoff Chapman looking at what TATOC has achieved since the last conference in March 2014. It includes the latest statistics from the TATOC Consumer Helpline, the move to charitable status, TATOC accreditation and affiliation and the ambassador programme. There is also detailed information on the latest regulations including the E.U. review of the timeshare directive.
This presentation was given at the TATOC 2015 annual conference at the Park Royal Hotel, Stretton, Warringon on March 7th.
Vivienne Noyes Thomas shares the latest news and successes from the charity Christel House and the activities of the children at the school in Cape Town.
How do you begin to present your research findings outside of the academic community? This presentation is for researchers who face a blank sheet of paper whenever they try to rewrite their research findings to audiences outside of their academic community. The 7 rules for writing in plain English are:
1. Keep your sentences short
2. Prefer active verbs
3. Use 'you' and 'we'
4. Avoid jargon: use words that are appropriate for the reader
5. Don't be afraid to give instructions
6. Avoid nominalisations
7. Use lists where appropriate
A presentation given to delegates at the Health Systems Research Symposium, Vancouver, 2016 describing our work to promote rational use of antibiotics in children under 5 and improve consultation behaviour among community health care providers in Bangladesh.
During our 2014 Homeowner Forum we discussed a number of topics including:
- The 2014 vacation rental market and a look toward 2015
- How and why the Cape & Islands vacation rental market has changed
4 Keys in Resolving Service Issues - Leader GuideJohn Beatty
This management training, accompanied by a participant guide, was created because the hotel needed to better & more quickly resolve guest service issues. Using KSL's 4 Keys training as the foundation, then layering in guest feedback, the desired outcome was to give managers tools to guide the decision-making process for handling guest complaints so they may train their teams to immediately address & resolve guest complaints. Following the management training, guest satisfaction scores improved.
http://www.bizim.worldventures.biz
http://bizim.worldventuresdreamtrips.com/
http://www.bizim.dreamtripslife.com
Worldventures Russian Presentation
http://youtu.be/X2PYgUo1hb4
«Единственный тормоз на пути к нашим завтрашним достижениям – это наши сегодняшние сомнения».
New Market Entry Strategies - Holiday and Leisure ServicesSandeep Kumar
This presentation proposes new market entry strategies (Short term and Long term) and business expansion plans for Mahindra Group through "Mahindra War Room" event.
Presentasjon ved Al Merschen (Myriad Marketing) under konferansesporet "Teknologi og nye medier". Konferanse "Fjord 2.0: Tematurisme for fremtiden", Bergen 24. - 25. november.
Why Start A Home Base Travel Business?D Kaye Arori
Make extra income doing something you and nearly everyone you know already do.
Travel is a TRILLION DOLLAR industry worldwide.
The Travel industry is growing at the rate of 23% faster than the global economy and accounts for 10.9% of consumer spending worldwide. Travel is the largest category of
e-comerce and will DOUBLE in the next 10 years.
Loyalty Strategy & Management in Hospitality - Course 1Ryan Draude
A small percentage of premium guests in the hospitality industry represent a majority of the profit, especially for hotel, restaurant, transportation, and credit card companies. But, how does a company give consumers a compelling reason to choose and frequently return to a brand won via a true connection with the organization?
Moving beyond this repeat business and into true loyalty and brand advocacy is big business in hospitality and travel. The landscape of loyalty and customer expectations is evolving dramatically due to new customer segment needs, the complex and expensive financial structures of programs, the ubiquity of programs across industries, and the transformation and accessibility of technology and information. The question for companies is how can they win in the ever-growing loyalty war.
The question for customer is whether the program is worthwhile to join. And, the overall question for the industry is whether true loyalty exists. This course looks analytically and creatively at the future of these programs, including deep insights into the business, finance, and design of loyalty programs, consumer perspectives, partnerships, and marketing efforts.
TATOC director Geoff Chapman takes a look back at the past twelve months for TATOC and the TATOC Consumer Helpline. Basing his presentation on TATOC's Five-Year Plan, Geoff assesses the association's success and achievements while looking forward to the future.
Alain Carr, executive vice president of A.R.I.'s Holiday Network in the US shares with TATOC conference delegates that you can indeed teach an old dog new tricks as his resorts look at new sales and marketing opportunities.
TATOC CEO Harry Taylor takes you through the Association's history from its early days at the Rubens Hotel in London in 1989 to the widely acknowledged consumer association it is today.
TATOC Consumer Helpline manager Mark Caldicott takes you through the facts and figures from the Helpline in 2013. There is good news as many of the statistics show a decrease however, many resorts are still not telling their owners about cold calling and possible scams.
Wayanad-The-Touristry-Heaven to the tour.pptxcosmo-soil
Wayanad, nestled in Kerala's Western Ghats, is a lush paradise renowned for its scenic landscapes, rich biodiversity, and cultural heritage. From trekking Chembra Peak to exploring ancient Edakkal Caves, Wayanad offers thrilling adventures and serene experiences. Its vibrant economy, driven by agriculture and tourism, highlights a harmonious blend of nature, tradition, and modernity.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
Assessing the Influence of Transportation on the Tourism Industry in Nigeriagsochially
This research dissertation investigates the complex interplay between transportation and the tourism industry in Nigeria, aiming to unravel critical insights that contribute to the enhancement of the overall tourist experience. The study employs a multi-faceted approach, literature review establishes a robust theoretical framework, incorporating The Service Quality and Satisfaction Theory to guide the research questions and hypotheses.
The methodology involves the distribution of a structured questionnaire, ensuring a representative sample and facilitating a comprehensive analysis of the gathered data.
Key findings include the nuanced perceptions of transportation infrastructure adequacy, safety and security concerns, financial influences on travel decisions, and the cultural and ecological impacts of transportation choices. These findings culminate in a comprehensive set of recommendations for policymakers and practitioners in the Nigerian tourism industry. The findings contribute to the existing literature by providing actionable insights for policymakers, stakeholders, and researchers in the Nigerian tourism sector.
The recommendations encompass gender-sensitive planning, infrastructure enhancements, safety measures, and strategic interventions to address financial constraints, ensuring a holistic and sustainable development of the tourism industry in Nigeria.
Author: Imafidon Osademwingie Martins
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
Hidden Gems of Europe - DISCOVERING THE CONTINENT'S BEST-KEPT SECRETSKamil Uğraş TÜRKOĞLU
Europe, continent rich in history, culture, and natural beauty, is often synonymous with famous cities like Paris, Rome, and London. These iconic destinations attract millions of tourists every year, captivating them with their renowned landmarks, vibrant culture, and bustling urban life. However, beyond these well-trodden paths lie countless hidden gems waiting to be discovered. These lesser-known destinations offer unique experiences, authentic encounters, and breathtaking landscapes that often surpass the allure of their famous counterparts.
In "Hidden Gems of Europe," we embark on a journey to uncover these secret spots, exploring the heart and soul of Europe through its quaint villages, charming towns, and secluded natural wonders. This book aims to inspire travelers to look beyond the obvious and venture into the lesser-explored corners of the continent, where true adventure and discovery await.
2. Graduated at the South African School of Marketing
Author of the Timeshare Code practice in South Africa (1987)
Longest standing executive of VOASA (1983-2010)
Developed 12 resorts
Timeshare sales – 65 000 owners & 2 Points Clubs
Rentals of 300 000 nights per annum
Increase in occupancies from 34% - 71% in 12 months
Achieved top Timeshare sales for 3 consecutive years.
3. Aging owner base – currently 78 years
Owners began objecting to Maint. fee
Owners began to abandon weeks
Next generation could not be enticed
Value of weeks began to plummet
Maintenance fees became less collectable
Resort income deficits began to emerge
Resort maintenance & quality deteriorated
Onsite Resales –difficult due to poor spread
Resales – limited success –no finance.
5. 53% - “our kids aren’t keen to take over”
79% - “we’re too old to travel and enjoy”
54% - “our circumstances have changed”
81% - “there are better choices”
68% - “tired of resort & swapping
43% - “locked in and cannot sell.”
6. “ resort is tired/outdated ”
72% “can holiday better & cheaper”
58% “there’s little do to at resorts”
84% “concept is too long term.”
7. • How would you rate the resort overall? (1 – 10)
• Was the Resort Manager welcoming?
• Were you invited to "Meet the management”?
• Were staff friendly and helpful?
• Was the Manager visible during your stay?
• Did staff make you feel very special?
• Did the staff appear to enjoy their jobs?
• Was info given on what to do at the resort?
• Were you told often of the daily events taking place?
• Is the resort awesome, everything you want?
• Is the resort engaging with loads to do?
• Is the resort memorable and exciting?
• Would you choose to return to this resort?
• Would you recommend this resort to your friends?
• Is this resort one of your top 5 holiday options?.
8. Resort 1 Resort 2 Resort 3
1 How would you rate the resort overall? (1 – 10) 6 4 6.5
Yes No Yes No Yes No
2 Was the Resort Manager welcoming
3 Were you invited to a "Meet the management”
4 Were staff members friendly and helpful?
5 Was the Manager visible during your stay?
6 Did staff make you feel very special?
7 Did the staff appear to enjoy their jobs?
8 Was regular info given on what to do?
9 Were you told of the daily events taking place?
10 Is the resort awesome, everything you want?
11 Is the resort engaging with loads of things to do?
12 Is the resort memorable and exciting?
13 Would you choose to return to this resort?
14 Would you recommend this resort to friends?
15 Is this resort one of your top 5 holiday options?
9. All inclusive packages
• More Flexible
• Not locked in
• More things to do
•More affordable
Caravans and camping Cruising
Hotels and B&B’s
10.
11.
12. Large developers now all faced similar realities:
Too few weeks spread across several resorts
Too much to lose (i.e. maintenance fees)
Millions still to collect from purchasers
Very difficult to sell poor spread of weeks
Even more difficult to sell on site.
13. Developers repackaged abandoned weeks:
Into Clubs and points systems
Added “bells and whistles”
Added easy finance
Absorbed unsold inventory
Worked with home owners.
• SALES EXPLODED AND NEW MARKETS OPENED UP
• Dream Vacation
• Holiday Club
• Star Club
• Club Trafalgar
• Flexi Club
• Premier Club
• Golf Club
14. Massive surge in new sales on and off site
Abandoned weeks - absorbed by various clubs
Resorts were upgraded and improved
Demand for resorts increased
Rentals improved
Product became more attractive
Record sales
Younger blood interested
Maintenance fee collection improved
54% of South African stock owned by Clubs
Exit /Resale Strategy – Improved.
15. Clubs won’t pay maintenance fees
Clubs will take over resort
Maintenance fees have to be paid for Clubs to survive
Clubs support enhancements, to improve fulfillment
Clubs drive rentals and mini vacations
Resorts can protect democracy
Abandoned weeks are readily absorbed.
16. TRUTHS
The way the guest “feels” is key to his opinion
A well run Timeshare resort is no longer adequate
The more ”senses” engaged the better the rating
Guests expectations are ever increasing
Guest wants to have loads to do onsite.
17. • Daily room service
• Guest amenities (shampoo etc)
• Hot and cold towels
• Welcome and farewell parties
• In room hot beverages
• Food deliveries to apartment
• Hairdryers
• Service questionnaires
• List of “things to do.”
18.
19.
20. Focus on Engagement
Add new affordable experiences
Add Revenue generating activities
Create resort brands individually.