Mark Caldicott - A review of the TATOC Consumer Helpline
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TATOC Consumer Helpline manager Mark Caldicott takes you through the facts and figures from the Helpline in 2013. There is good news as many of the statistics show a decrease however, many resorts are still not telling their owners about cold calling and possible scams.
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Mark Caldicott - A review of the TATOC Consumer Helpline
- 1. TATOC Annual Conference 2014 โ Together We Can Annual Conference 2014 Celebrating 25 Years
- 2. Annual Conference 2014 Mark Caldicott TATOC Consumer Helpline Manager TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years
- 3. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Meet the ambassadors QUESTION How many delegates went away from last yearโs conference remembering the five golden words: DONโT DEAL WITH COLD CALLERS? And if you did, did you pass the message on? Iโll leave it at that!
- 4. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Meet the ambassadors
- 5. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Consumer Contact 2013 6075 1216 7291
- 6. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years CASE TYPE Number of Enquiries 2013 Number of Complaints 2013 Resale General 1480 0 Resale Specific 370 277 Sales & Marketing non- timeshare 9 39 Sales & Marketing timeshare 28 54 Bonus Weeks 37 28 Timeshare Resort, Points or Club 83 9 Legal 194 33 Timeshare Exchange 6 2 Exit Route 132 14 Maintenance Fees 86 7 Takeover 55 50 Rental 5 2 Unsolicited Calls 3 16 Business Call 0 0 Foreign Language 8 0 Cash Back Failure 5 6 Miscellaneous 7 0 TOTAL 2508 537 Call and Email Analysis
- 7. TATOC Annual Conference 2014 โ Together We Can Enquiries - 16% Celebrating 25 Years Timeshare Resale
- 8. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Cold Calling Resale Companies Enquiries โ 36% Complaints - 30%
- 9. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Exit Routes Enquiries โ 20% Complaints - 26%
- 10. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Take Over Offer Enquiries โ 21% Complaints โ no change
- 11. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Cold Calling Bogus Legal Firms Enquiries โ 30% Complaints - 37%
- 12. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Money Reported Lost To The Helpline - 2013 Reported lost TATOC Information Rogue Resale Companies ยฃ 329,240 ยฃ 263,785 Sales & Marketing Non Timeshare ยฃ 327,809 ยฃ 267,574 Sales & Marketing Timeshare ยฃ 228,460 ยฃ 164,203 Takeover Offers ยฃ 197,493 ยฃ 179,381 Bogus Legal Firms ยฃ 56,704 ยฃ 27,233 Bonus Week Offers ยฃ 10,871 ยฃ 8,574 Rental ยฃ 400 ยฃ 400 ยฃ 1,170,971 ยฃ 911,150
- 13. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years TATOC able to help 78% or 2 out of 3 Get their money back
- 14. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Potential Money TATOC Saved Consumers Rogue Resale Companies ยฃ 1,740,000 Takeover Offers ยฃ 197,492 Bogus Legal Firms ยฃ 333,350 Bonus Week Offers ยฃ 14,365 Rental ยฃ 1,000 ยฃ 2,286,207
- 15. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years ยฃ3,197,357
- 16. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years & =
- 17. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years www.tatocconsumerhelpline.eu Whatโs Ahead?
- 18. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years www.tatocconsumerhelpline.eu
- 19. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years
- 20. TATOC Annual Conference 2014 โ Together We Can Celebrating 25 Years Thank you Any Questions?