1) According to surveys, the average app user downloads about 10 apps per month but rarely uses any single app for more than 20 launches before abandoning it. Less than 15% of apps receive significant use in a week and only 1/3 are used at all 2 months after being downloaded. 2) Nearly 50% of apps are downloaded based on a friend's recommendation, indicating the importance of social influences on app adoption. 3) Users interact with their phones in limited, fragmented sessions where they pay only partial attention to apps. They may see a different experience than what designers intended due to limited attention and use contexts like crowded public spaces.