The document discusses a methodology workshop for developing ISPs. The objectives are to provide knowledge on designing, managing and facilitating the provision of ICT strategic planning and development in organizations. It also aims to develop ICT strategic planning skills using specific methodologies. The agenda covers preparation of concept papers, analysis, strategy formulation, implementation strategy, ICT project management, implementation and the ISP roadmap. The activities involve conducting business and ICT assessments, identifying gaps, developing vision, mission, strategic thrusts, scenarios and strategies to formulate the ICT strategic plan.

1. BENGKEL METODOLOGI PEMBANGUNAN ISPAnjuran:INTAN dan MAMPU8-12 Februari 2010

2. OBJEKTIF BENGKELMemberipengetahuanuntukmerancang, mengurusdanmemudahcaraurusanpenyediaanperancangansertapembangunanpelanstrategik ICT diorganisasimasing-masing;Memberikemahirandalammembangunkanpelanstrategik ICT denganmenggunakanmetodologikhusus.

3. AGENDA

4. PENYEDIAAN KERTAS CADANGAN

5. ANALYSISSTRATEGYFORMULATIONMETHODOLOGYImplementation StrategyBusiness & ICT Assessment SintesisVission, Mission & Strategic ThrustICT Vission & MissionBusinessScenarioBusiness Vission & MissionBusiness Strategic ThrustICT ScenarioICT StrategicThrustICT InitiativeImplementation PlanIssue, Challenge & OppurtinityGap & ExpectationICT PROJECT MANAGEMENTKick-Off ProjectWrite up an ISP DocumentProposal PaperPROJECT IMPLEMENTATIONICT Strategy Direction Report Action Plan Interim ReportISP DocumentISP ROADMAPICT PROGRAMMEICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT InfrastructureACTION PLANICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT Infrastructure

6. Project Management: Project InitiationLeadership Intent (Letter or Stated)Prepare Initial ProposalInitial ProposalPersonal discussion with CIO & CEOISP Presentation to Management (Includes Proposal)Ensure Top Management Buy-In(Strategic Intent)ISP Presentation Material(Including Proposal)K-sharing Session (other ISP-related areas) e.g. MSC; EG; KM; etcCEOEndorsement

7. KertasCadanganTujuan

8. Latar Belakang

9. Skop Projek

10. Struktur ProjekStruktur Organisasi ProjekPeranan Dan TanggungjawabTempoh Pelaksanaan

11. Serahan Projek

12. Anggaran Kos

13. SyorProject Management : Project StructureJK PEMANDU ICTPENGARAH PROJEKPENGURUS PROJEKPASUKAN PERUNDING ISPPerunding ISP : Y.Brs. Dr. Zahari OthmanAhli :1.2.‏PEJABAT PENGURUSAN PROJEK1. 2.PASUKAN APLIKASI DAN PANGKALAN DATAPASUKANINTEGRASI SISTEM DAN PERKHIDMATANPASUKANINFRASTRUKTURDAN KESELAMATAN ICTPASUKAN PENGURUSAN PERUBAHANPASUKANPEMBUDAYAAN ICT

14. Project Management: Project TimelineSAMPLE

15. Project Management: Costing/BudgetSAMPLE

16. PENYEDIAAN KERTAS CADANGANAKTIVITI (1)Peserta ditugaskan:Menyediakan Kertas Cadangan Pembangunan ISP Agensi yang dilengkapi dengan maklumat berikut:Latar Belakang *SkopStruktur ProjekJadual Perancangan ProjekKosNota:Contoh Kertas CadanganBertanda * adalah optional

17. PERBINCANGAN KUMPULAN

18. PEMBENTANGAN

19. PERINGKAT 1ANALISIS PERSEKITARAN BISNES DAN ICT

20. ANALYSISSTRATEGYFORMULATIONMETHODOLOGYImplementation StrategyBusiness & ICT Assessment SintesisVission, Mission & Strategic ThrustICT Vission & MissionBusinessScenarioBusiness Vission & MissionBusiness Strategic ThrustICT ScenarioICT StrategicThrustICT InitiativeImplementation PlanIssue, Challenge & OppurtinityGap & ExpectationICT PROJECT MANAGEMENTKick-Off ProjectWrite up an ISP DocumentProposal PaperPROJECT IMPLEMENTATIONICT Strategy Direction Report Action Plan Interim ReportISP DocumentISP Methodology: AnalysisICT PROGRAMMEICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT InfrastructureACTION PLANICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT Infrastructure

21. Scenario AnalysisOrganization’s Business ProcessAnalyze Current & Future Broad Business Scenario & Strategiesi.e. VisionMissionStrategic ThrustsFuture Leadership &Stakeholder AspirationInterviewsSWOT; PESTELS Customer; Market; Partner/ CompetitionSurveysDocuments Gathered:National Business Plan;National IT Strategy;PS ISP;Organization’s existing Business & ISPOther ReportsAnalyze Current Broad IT Scenario & Strategies i.e. V, M, STChange ReadinessStrategic AssessmentDetermine Business Gaps & IT OpportunitiesMcKinsey’s 7 S, Blue OceanAnalysis&FindingDetermine IT Gaps & IT Opportunities

22. Analysis: Business Assessment

23. Analyzing Current & Future Business ScenarioOPPORTUNITIES & THREATSSWOTEXTERNAL”PESTELS” TOOLPolitical - government policies

24. Economic - commerce & trade

25. Social - education; health; housing

26. Technology - ICT; transportation

27. Ecology - nature

28. Legal - law & order

29. Security – safety

30. Use MCCP

31. Market

32. Customer – Stakeholder & Client

33. Competition

34. PartnershipAnalyzing Current & Future Business Scenario (cont.)SAMPLESWOTEXTERNALOPPORTUNITIESTHREATS/COMPETITIONSmart partnership

35. New technologies for ecology, social & economy

36. New international relationships/ policies

37. New business trends

38. Export of new products & services

39. Lack technology transfer

40. Communication

41. Cost of new technology

42. Resistance to change

43. Market liberalization

44. Foreign expertise dominance

45. Security

46. Foreign intervention

47. High technology costAnalyzing Current & Future Business Scenario (cont.)STRENGTHS & WEAKNESSESSWOTINTERNAL”McKinsey’s 7 S”System - management systems & information systems

48. Structure - Agency HR policies

49. Style - management control

50. Strategy - programs

51. Shared values - agreed mission & strategies

52. Staff - profiles

53. Skills – competenciesPeople-Process-Technology

54. Analysis: ICT AssessmentOrganization’s Business ProcessAnalyze Current & Future Broad Business Scenario & Strategiesi.e. VisionMissionStrategic ThrustsFuture Leadership &Stakeholder AspirationInterviewsSWOT; PESTELS Customer; Market; Partner/ CompetitionSurveysDocuments Gathered:National Business Plan;National IT Strategy;PS ISP;Organization’s existing Business & ISPOther ReportsAnalyze Current Broad IT Scenario & Strategies i.e. V, M, STChange ReadinessStrategic AssessmentDetermine Business Gaps & IT OpportunitiesMcKinsey’s 7 S, Blue OceanAnalysis&FindingDetermine IT Gaps & IT Opportunities

55. Analysis: ICT Assessment – cont.ICT Assessment

56. Type of Assessment:

57. ICT Resources & Knowledge/Skills (for whole agency)

58. Strategize Assessment – are you implementing ICT strategically? Applications, Infrastructure & Database Assessment

59. User Satisfaction Assessment

60. Change Readiness: Change Management Assessment

61. Change agent

62. Support change

63. Resistance to change

64. Gaps & Opportunities Identification

65. SWOT; PESTELS; 7s

66. PSISP’s Opportunity FrameworkAnalyzing Current Application – Systems Audit GridHighReassessMaintain/EnhanceInformation systems in this category should be given priority for any maintenance or enhancement to sustain any benefits or competitive advantages from these systems. Failure to adequately maintain these systems may cause them to become business exposures.Information systems in this category may be the technician’s products looking for applications or applications which the users have failed to support and use or applications which were in advance of the business needs.Technical valueRenew/replaceEliminateInformation systems in this category are candidates for elimination from the target environment. These systems may never have been necessary or they may have become obsolete because of the business segments they support may have changed.Information systems in this category represent potential business exposures. If they fail, business operation or management capability will suffer. ICT opportunities are likely to be identified from these systems.LowHighBusiness Value

67. Analyzing Current Infrastructure – Gap AnalysisSAMPLE

68. Analyzing Current & Future ICT EnvironmentCurrent & Future ICT EnvironmentGatewayEnterprise PortalCommunity Applications – not applicableEnterprise Wide ApplicationOffice Automation Enhancement

69. EG ApplicationsAgency Specific Applications, Integrated Statistical Systems Framework

70. Sistem Pengkodan Berkomputer

71. JP Data Warehouse

72. Performance Management

73. GIS enhancementKnowledge Bank (KB)Knowledge ManagementEnabling Environmentcomponents: Facilities Management

74. Central Systems (DBMS, Servers Upgrade, Server Farm Design and Implementation, Storage Systems, Mainframe Migration and Consolidation, Enterprise-Grade Enterprise Management System)

75. Security (Security Posture Assessment, DOSM Security Framework vis-à-vis MYMIS, Virus Mitigation Strategy, SPAM Management, PKI Implementation)

76. Network (DHCP implementation, Controlled Wireless Network Implementation, DOSM LAN upgrade, STATS*NET upgrade and coverage expansion to district office, SLA Enforcement, Enterprise Network Management System, common network infrastructure for data collection and dissemination)

77. Business Continuity PlanSAMPLE

78. PERINGKAT 1AKTIVITI (2a)Pesertaditugaskan:Mengenalpastimaklumat yang diperlukan; *

79. Mengenalpastipersekitaranbisnesdan ICT denganmenggunakananalisis SWOT;

80. Mengenalpastijurang: Isu, CabarandanHarapan.Nota:TempletAnalisisMaklumatDiperlukan; *

81. TempletAnalisis SWOT;

82. TempletAnalisisJurang;

83. Bertanda * adalahoptionalPERINGKAT 1AKTIVITI (2b)Pesertaditugaskan:Mengisiborangpenilaian ICT danmenjalankananalisisdenganmenggunakanborangpenilaian yang disediakan (menganalisissekurang-kurangnya 2 aplikasi, infrastruktur (bahagian A,B,C,E,F,G);Memplotgrafdanmembuatinterprestasikeatasgraf;Mengenalpastijurang: Isu, CabarandanPeluanguntukaplikasi, infrastrukturdanpangkalan data.Nota:BorangPenilaianAplikasi, Infrastruktur;Contoh Graf Aplikasi Audit Grid;TempletAnalisisJurang (untukpenilaianinfrastruktur, aplikasidanpangkalan data).

84. PERBINCANGAN KUMPULAN

85. PEMBENTANGAN

86. PERINGKAT 2MEMBANGUNKAN STRATEGI ICT

87. ANALYSISSTRATEGYFORMULATIONMETHODOLOGYImplementation StrategyBusiness & ICT Assessment SintesisVission, Mission & Strategic ThrustICT Vission & MissionBusinessScenarioBusiness Vission & MissionBusiness Strategic ThrustICT ScenarioICT StrategicThrustICT InitiativeImplementation PlanIssue, Challenge & OppurtinityGap & ExpectationICT PROJECT MANAGEMENTKick-Off ProjectWrite up an ISP DocumentProposal PaperPROJECT IMPLEMENTATIONICT Strategy Direction Report Action Plan Interim ReportISP DocumentISP Methodology: Strategy ICT PROGRAMMEICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT InfrastructureACTION PLANICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT Infrastructure

88. Developing an ICT StrategyHigh Level Strategizing WorkshopDetermine IT Vision & MissionAnalysis&FindingDetermine IT Strategic Initiatives & TargetsDetermine IT Strategic ThrustsIdentify IT Gaps & IT OpportunitiesIdentify Program, Set Roadmap & TargetsWorkshop(PreliminaryISP)ReportManagementEndorsement

89. VISION

90. Strategizing: VisionPrinciples in Developing VisionIDENTITYRoleDirectionMotivationalCompetitiveVISION

91. Strategizing: VisionWHAT ARE THE VIEWS OF ICT TO THE BIGGER GOALS?ENABLING?DEPENDENT?UTILITY?STRATEGICTACTICALOPERATIONALITVISIONADVANCED TECHNOLOGYCOMPETITORSREGIONNATIONWHAT ICT IDENTITIES ARE RELATED TO?35ICT VISION SUPPORTS BUSINESS VISION

92. Strategizing: VisionVisionSAMPLEMenjadi Sebuah Organisasi Unggul Melalui Pembudayaan ICT Ke Arah Memartabatkan Hal Ehwal Islam.

93. Menjadi Sebuah Jabatan Yang Lebih Efektif Dan Efisien Melalui Pembudayaan ICT Menjelang Tahun 2013.

94. Peneraju Kecemerlangan Penyampaian Perkhidmatan Kerajaan Negeri Berteraskan ICT.

95. Peneraju Perkhidmatan Perpustakaan Ke Arah Masyarakat Bermaklumat Melalui ICTICT VISION SUPPORTS BUSINESS VISION

96. MISSION

97. Strategizing: MissionPrinciples in Developing MissionPRINCIPLESStrategyValueBehaviour / StandardsMISSIONREASON FOR EXISTENCEICT MISSION SUPPORTS BUSINESS MISSION

98. Strategizing: MissionMissionDriver(Internal Action)Beneficiary(External Target)Membudayakan ICT Bagi Melahirkan Warga Yang Mahir dan Inovatif Dalam Penggunaan Teknologi Maklumat Terkini.

99. Mewujudkan Pangkalan Data Hal Ehwal Islam Dan Jaringan Maklumat Bersepadu Sebagai Pemangkin Pembangunan Ummah Yang Lebih Efektif.

100. Memperkasa perkhidmatan dan perkongsian maklumat Jabatan melalui peningkatan infrastruktur serta aplikasi ICT.

101. Memperkasakan Infrastruktur dan Aplikasi ICT dalam Meningkatkan Kecekapan Sistem Penyampaian Perkhidmatan.SAMPLEICT MISSION SUPPORTS BUSINESS MISSION

102. STRATEGIC THRUST

103. Strategizing: Strategic ThrustsStrategic ValuesUnique to OrganizationCompetitiveBroad StrategiesIntegratedComprehensiveICT STRATEGIC THRUSTS SUPPORTS BUSINESS STRATEGIC THRUSTS

104. Strategizing: Strategic ThrustsEXTERNAL(Customer,Market)NormalizationApproachTECHNOLOGY(Application, Infrastructure & innovation)PEOPLE(Human Resource)PROCESSES(Governance, Procedure, Policy)

105. Strategizing: Strategic ThrustsST 1:PENGUKUHAN INFRASTRUKTUR YANG SELAMAT, PANTAS DAN STABIL keberkesanan keselamatan infrastrukturkesinambungan perkhidmatan ICT SAMPLEkeupayaan dan ketersediaan infrastruktur teknologi terkini ST 2:PEMBANGUNAN DAN PEMANTAPAN APLIKASI SECARA BERSEPADU DAN BERKESAN Pengurusan pengetahuanMewujudkan aplikasi baru dan bersepaduRepositori maklumat dan data warehousePerkongsian pintarMenambahbaik aplikasi sedia ada yang berimpak tinggiST 3:PENGUKUHAN KOMITMEN PENGURUSAN DAN PEMBUDAYAAN ICT DALAM PENYAMPAIAN PERKHIDMATANPenggunaan sumber optimumKolaborasi antara agensiOrganisasi pembelajaranPengurusan latihan bersepaduKawalan dan auditPenghayatan budaya kerjaPelan latihanST 4:PEMANTAPAN TADBIR URUS ICT NEGERI Penstrukturan Organisasi ICT Dasar baruDasar dan polisiSemakan dasar dan polisi sedia ada

106. Strategizing: ICT Strategic FrameworkVISIONAs the strategic enablerin healthcare servicesSAMPLEMISSIONTo create healthy citizens by integrating and enhancingthe usage and capabilities of ICT in healthcare deliveryICT to facilitate HEALTHCARE PERFORMANCEi.e. health decisions and services by providinga systemic health knowledgeand informationICT to increase HEALTHCARE CAPACITY byproviding comprehensive data, knowledgeand infrastructure supportK-based people involvement in healthcarePutting high priority in systems performanceand integrationBuilding a culture of R&D and innovationEnhancing healthcare enabling environmentof “hard” and “soft” infrastructureAdvisoryTrainingApplications DevelopmentProcurement of IT FacilitiesImplementation of IT ProjectsBTMK FunctionsObjectivesStrategic Thrusts

107. PERINGKAT 2AKTIVITI (3)Pesertaditugaskan:MembentukVisidanMisi ICT;MembentukTerasStrategik ICT danObjektifdenganmenggunakantemplet yang disediakan.Nota:TempletVisidanMisi ICT;TempletNormalisation;ContohNormalisation.

108. PERBINCANGAN KUMPULAN

109. PEMBENTANGAN

110. PERINGKAT 3MEMBANGUNKAN PELAN TINDAKAN ICT

111. ANALYSISSTRATEGYFORMULATIONMETHODOLOGYImplementation StrategyBusiness & ICT Assessment SintesisVission, Mission & Strategic ThrustICT Vission & MissionBusinessScenarioBusiness Vission & MissionBusiness Strategic ThrustICT ScenarioICT StrategicThrustICT InitiativeImplementation PlanIssue, Challenge & OppurtinityGap & ExpectationICT PROJECT MANAGEMENTKick-Off ProjectWrite up an ISP DocumentProposal PaperPROJECT IMPLEMENTATIONICT Strategy Direction Report Action Plan Interim ReportISP DocumentISP Methodology: Formulation ICT PROGRAMMEICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT InfrastructureACTION PLANICT ApplicationICT GovernanceChange ManagementR&D InnovationHuman ResourceICT Infrastructure

112. Teras Strategik ICTObjektif

113. High level/Strategic level

114. Cth: Pengukuhan dan Pembudayaan ICT di Kalangan Warga Kerja

115. Strategic level

116. Berpandukan kepada objektif teras strategik

117. Kata Nama (spt Pembudayaan, Pembangunan)

118. Cth: Pembentukan modal insan yang produktif, kreatif dan inovatif berteraskan ICT.Inisiatif ICTTactical level

119. Perancangan/pembangunan kepada inisiatif ICT

120. Kata kerja (spt kajian, membangun, menambah baik)

121. Cth: Membangun dan melaksanakan Pelan Latihan ICT dan Pelan Kepakaran Modal Insan ICTProgram ICTOperational level

122. Kegiatan yang dilaksanakan untuk memenuhi program yang telah diatur

123. Cth: (i) Menubuh pasukan kajian; (ii) Mendefinasi skop kerja; (iii) Melaksana kajian; (iv) Menyedia laporan; (v) Mendapatkan kelulusan kajian.AktivitiActivities In Formulation Stage

124. ICT Initiatives & ProgramsICT ApplicationsChange Management ICT GovernanceICT InfrastructureR&D and InnovationHRSAMPLE

125. ACTION PLANICT STRATEGIC THRUST:_________________________OBJECTIVES:_____________________________________

126. COST ESTIMATIONSAMPLE

127. PERINGKAT 3AKTIVITI (4)Peserta ditugaskan:Membangunkan Inisiatif dan Program ICT bagisekurang-kurangnyasatu (1) TerasStrategik;Membangunkan Pelan Tindakan ICT bagi sekurang-kurangnya satu (1) Teras Strategik;Membuat anggaran kos program ICT bagi sekurang-kurangnya satu (1) Teras Strategik.Nota:Templet Inisiatif dan Program ICT;Templet Pelan Tindakan ICT;Templet Anggaran Kos.

128. PERBINCANGAN KUMPULAN

129. PEMBENTANGAN

130. RUMUSAN BENGKEL

131. TempletKandunganDokumen ISPPRAKATARINGKASAN EKSEKUTIF TERMINOLOGI 1. LATAR BELAKANG PROJEKPengenalan Objektif Skop Projek Pendekatan ProjekCarta Organisasi Projek 2. PENILAIAN BISNES AGENSILatarbelakang Visi dan Misi Objektif Strategi

132. Sambungan...Fungsi UtamaStruktur Organisasi Piagam Pelanggan Rangkaian Sistem BisnesProses Kerja Fungsi Utama Faktor Kritikal Kejayaan Analisis Keseluruhan Bisnes 3. PERSEKITARAN ICT AGENSIPersekitaran ICT SemasaPortfolio AplikasiTeknologi Infrastruktur Organisasi dan Pengurusan ICT Analisis Keseluruhan ICT

133. Sambungan...RANGKA KERJA STRATEGIK ICTTeras Strategik ICT Inisiatif Strategik ICTProgram dan Aktiviti ICTPenjajaran Inisiatif Strategik ICT dengan Rangka Kerja Peluang ICT Sektor Awam 5. STRATEGI APLIKASIPeningkatan Aplikasi Berimpak TinggiPeningkatanAplikasiSokonganPembangunan AplikasiAtasTalianPembangunan AplikasiDalamanPengintegrasianPangkalan Data

134. Sambungan...STRATEGI TEKNOLOGI INFRASTRUKTURKajian Infrastruktur dan Keselamatan ICTPelaksanaan Infrastruktur ICTKajian Pusat Data SokonganPembangunan Pusat Data Sokongan7. STRATEGI PENGURUSAN DAN ORGANISASI ICTPemantapan Pengurusan ICTPenstrukturan Semula Jawatankuasa Pemantapan Organisasi ICTPembangunan Sumber Manusia 8. PERANCANGAN IMPLEMENTASIPengenalanStrategi PelaksanaanJadual PelaksanaanImplikasi KewanganFaktor Kritikal Kejayaan

135. TERIMA KASIH