What to do When the Customer Isn't Right: Customer Service Training 101Don Crawley
We've all heard the expression "The customer is always right". The problem is the customer isn't always right, so what do we do to handle such situations in a way that produces a positive outcome?
What to do When the Customer Isn't RightDon Crawley
The document provides guidance on how to effectively handle difficult customers and resolve customer issues. It discusses dealing with angry customers by listening empathetically, apologizing when needed, and expressing empathy. When resolving issues, it's important to respond quickly, adopt a can-do attitude, and go the extra mile for customers. Technical jargon should be avoided, and customers' time should be respected. The overall goal is to create positive customer experiences and advocates rather than detractors.
The document provides guidance to an individual who will be pitching their product via a video pitch. It includes the following key points:
1) The pitch should be delivered via a video with voiceover by the best speaker among the founders and should not exceed 3 minutes in duration.
2) The goal of the pitch is to practice for an upcoming event and to pitch the product in various scenarios to develop strong presentation skills.
3) Elements of a good pitch include demonstrating intelligence, foresight, enthusiasm, integrity, and charisma through terrific rational content, credibility, and an interesting story spun around a kick-ass delivery.
The Power Series Sales Proposals and PresentationsRichard Mulvey
This document discusses how to create winning sales proposals and presentations. It covers topics like deciding if a prospective client is worth pursuing, choosing between quotations and proposals, researching the client's needs, customizing the proposal, and presenting it either in person or online. When presenting, the document recommends keeping it concise and simple, beginning with an introduction, sharing the content, and concluding with a call to action. Effective proposals focus on benefits, results, and value for the client.
How To Choose a Virtual Assistant CompanyWorldwide101
How to choose a virtual assistant company from the hundreds of choices. Onshore or offshore? For individuals or business? Here are the questions you need to ask and the decisions you need to make.
Live chat services is one of the greatest customer support solution for various business, but there are certain tips to keep in mind for enhancing the growth of customer experience . In this PPT we will see some of the do's and don'ts of live chat support.
9 Professional Phone Greetings for Your BusinessTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your business putting its best foot forward? Here are 9 professional phone greetings and voicemail to use to be more clear, concise and professional when communication with your customers.
Best used for customer service and customer support teams.
What to do When the Customer Isn't Right: Customer Service Training 101Don Crawley
We've all heard the expression "The customer is always right". The problem is the customer isn't always right, so what do we do to handle such situations in a way that produces a positive outcome?
What to do When the Customer Isn't RightDon Crawley
The document provides guidance on how to effectively handle difficult customers and resolve customer issues. It discusses dealing with angry customers by listening empathetically, apologizing when needed, and expressing empathy. When resolving issues, it's important to respond quickly, adopt a can-do attitude, and go the extra mile for customers. Technical jargon should be avoided, and customers' time should be respected. The overall goal is to create positive customer experiences and advocates rather than detractors.
The document provides guidance to an individual who will be pitching their product via a video pitch. It includes the following key points:
1) The pitch should be delivered via a video with voiceover by the best speaker among the founders and should not exceed 3 minutes in duration.
2) The goal of the pitch is to practice for an upcoming event and to pitch the product in various scenarios to develop strong presentation skills.
3) Elements of a good pitch include demonstrating intelligence, foresight, enthusiasm, integrity, and charisma through terrific rational content, credibility, and an interesting story spun around a kick-ass delivery.
The Power Series Sales Proposals and PresentationsRichard Mulvey
This document discusses how to create winning sales proposals and presentations. It covers topics like deciding if a prospective client is worth pursuing, choosing between quotations and proposals, researching the client's needs, customizing the proposal, and presenting it either in person or online. When presenting, the document recommends keeping it concise and simple, beginning with an introduction, sharing the content, and concluding with a call to action. Effective proposals focus on benefits, results, and value for the client.
How To Choose a Virtual Assistant CompanyWorldwide101
How to choose a virtual assistant company from the hundreds of choices. Onshore or offshore? For individuals or business? Here are the questions you need to ask and the decisions you need to make.
Live chat services is one of the greatest customer support solution for various business, but there are certain tips to keep in mind for enhancing the growth of customer experience . In this PPT we will see some of the do's and don'ts of live chat support.
9 Professional Phone Greetings for Your BusinessTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your business putting its best foot forward? Here are 9 professional phone greetings and voicemail to use to be more clear, concise and professional when communication with your customers.
Best used for customer service and customer support teams.
Autoresponder & Email Marketing To Get More CustomersDavid Jenyns
An autoresponder allows you to email your visitors on multiple occasions, building trust, establishing your expertise and, hopefully, creating a likeable persona that the recipients will associate with your website. When used correctly an autoresponder will lead a healthy proportion of your customers to the point where they become the person described in the opening paragraph on this page. They’ll return to your website, convinced that they need your product, and ready to buy.
It's an under utilized method of marketing. Check out this short presentation to see how we use it and be sure to visit us at: www.melbourneSEOservices.com
This document provides 7 steps to simplify a buyer's decision-making process: 1) streamline communication by keeping emails concise, 2) answer common questions on your website in advance, 3) do customer research proactively using online tools, 4) turnaround proposals and requests quickly using tools like AppExchange and Chatter, 5) break the sales process into simple steps and clearly outline the next step, 6) position the customer as the hero by providing value and helping them succeed, 7) sell with sincerity by building relationships and focusing on customers rather than just making the sale. The overall goal is to eliminate complexity and make the sales process comfortable for the customer.
The power series selling over the telephoneRichard Mulvey
Richard Mulvey provides a document summarizing techniques for successful phone calls, including opening questions or statements, listening skills, handling objections, things to avoid, and scripts for qualifying prospects and setting appointments. The document contains tips on preparing for calls, engaging prospects, overcoming indifference, and closing calls effectively.
Selling Smart - July 10, 2013 - A Practical Process for Selling ServicesAnnArborSPARK
This document summarizes a series of selling smart workshops. The first workshop is on selling services and features a panel with representatives from various service businesses. The second workshop focuses on the board of directors and has a different panel. The third outlines the general format for the workshops, which includes an interactive training session and panel Q&A. The remainder of the document outlines the agenda and content covered in the selling services practicum workshop, including common sales problems, exercises, and lessons on building trust and interrupting typical sales patterns. It concludes by advertising upcoming workshops in the series.
The document provides tips for an effective sales pitch, recommending following a standard format of introduction, body, and conclusion. It advises facing the audience with an open body language and modulated voice. PowerPoint slides should illustrate key points clearly and not be the main focus, as the presenter should engage the audience. A sample self-evaluation notes good body language and format adherence, but areas for improvement like clearer slides and focusing more on the company than just the product.
5 Steps for Handling an Angry Caller in the Call CenterTalkdeskInc
The document provides 5 steps for call center representatives to handle angry callers: 1) Listen to the caller vent without interrupting; 2) Remain calm by using an even tone and putting yourself in their shoes; 3) Repeat the main points of the caller's issue to show you are listening and give them time to calm down; 4) Avoid putting the caller on hold as it may increase their frustration; 5) Make the caller happy by giving options, offering refunds or vouchers, going the extra mile, and putting a smile on their face before ending the call. Following these techniques can help resolve issues, improve customer satisfaction, and reduce call times.
The power series - selling face to face 2020Richard Mulvey
This document outlines Richard Mulvey's Power Series training on selling face to face either online or in person. It covers 10 weeks of topics including getting new customers, telephone selling, sales proposals, handling objections, negotiations, account management, habits of successful salespeople, and higher price selling. Mulvey discusses adapting to selling online, using tools like Zoom and email to book appointments, managing body language, asking questions, understanding customer needs, and closing sales remotely. He also addresses selling to different generations like Gen X and using narrative storytelling.
This document summarizes key aspects of a sales training program, including welcoming customers, determining their needs through open-ended questions, making recommendations, going beyond expectations, and reviewing sales. It emphasizes selling wireless products and services, providing tools for associates. It also discusses quality metrics, mystery shops, incentives for the fourth quarter, and holiday marketing strategies.
Early Stage Customer Development at Home and in the US.
We're an early stage Startup in Germany with our Target customer sitting in the US. How do you get "out of the building" without booking a transatlantic flight?
This document discusses the importance of voice mails in business and provides tips for leaving effective voice mails. It notes that over 80% of calls go to voice mail, so voice mails are important for contacting candidates. It then outlines the "8 C's" of a good voice mail: be clear, concise, credible, have cadence, be consistent, customize, be compelling, and get coached. Examples of effective voice mails are provided.
1. The document summarizes tips for writing effective email subject lines from a webinar on the topic.
2. It provides suggestions on knowing your audience, testing subject lines, using urgency and scarcity, personalization and relevance, questions, and calls to action.
3. Key recommendations include keeping subject lines between 30-60 characters, using numbers, special characters and strong verbs to grab attention, and continually testing and optimizing subject lines.
This document provides tips for creating effective PowerPoint presentations. It recommends writing down important points, including several key ideas on each slide to convey your message. Choosing the best format can help support your central message. The document also notes that custom PowerPoint services can create engaging slides and clear notes to help explain concepts. They promise to listen to all requirements and deliver high quality presentations on time.
This document contains tips and guidance for salespeople. It discusses the importance of earning customer trust, understanding different buying personalities, asking questions to learn about customer needs, and handling objections by focusing on benefits rather than features. It also emphasizes relationship building, treating customers well, and finding common solutions rather than using hard sales tactics.
This document outlines Richard Mulvey's Power Series for creating raving fans out of customers. It discusses moving beyond just satisfied customers to develop a customer service vision through getting customer feedback. Key aspects that help create raving fans are focusing on products and services that meet customer needs, having good customer service from employees, and effectively handling complaints. The goal is to transform customers into fans who keep returning and promoting a business through their experiences.
The document discusses various aspects of professionalism in management and communication. It covers topics like conducting oneself as a manager, including discussing worst and best experiences and priorities. It also discusses communication techniques both written and oral, including emails, formal letters and confrontations. Customer service is addressed as well, including who constitutes a customer and how to handle disputes and apologies. The overall document provides guidance on professional conduct, communication and customer service skills for managers.
This document discusses customer retention and why it is important for businesses. It provides tips for retaining customers such as listening to complaints, asking customers for feedback, being a solution provider by offering alternatives when issues arise, and providing passionate customer service. Retaining existing customers is important to avoid business failure and job losses.
This document provides an overview of advertising basics, including the structure and style of advertisements, the different departments in a communications agency, how to write effective copy for various mediums like print, radio, and television. It discusses topics like the basic text structure of an ad, the process of creating television advertisements from storyboarding to final master, secrets to becoming a good copywriter, and a three step process for copy creation.
The document discusses various techniques for creating effective creative briefs and planning documents. It suggests that briefs should be concise yet inspiring, focusing on the key objective, strategy, and tone. Briefings should instruct the team, inspire them with the big picture, and provide checks to guide the work. Editing documents down to the essential elements and using concrete language helps ensure the core message comes through.
Tear Up Your Roadmap and Get Out of the BuildingAtlassian
The document discusses conducting customer research by tearing up existing roadmaps and getting out of the building. It recommends running a research spike with the team to define what needs to be learned. Tips are provided for recruiting participants through support, community, and sales teams. Conducting customer interviews is discussed, including roles for scribes and interviewers. Analyzing interviews by consolidating themes from transcripts is also covered. An example analysis identified themes around customer journeys, collaboration as a team sport, and overwhelming demand for participation. The document encourages being honest about whether a research spike could be run and why or why not.
Autoresponder & Email Marketing To Get More CustomersDavid Jenyns
An autoresponder allows you to email your visitors on multiple occasions, building trust, establishing your expertise and, hopefully, creating a likeable persona that the recipients will associate with your website. When used correctly an autoresponder will lead a healthy proportion of your customers to the point where they become the person described in the opening paragraph on this page. They’ll return to your website, convinced that they need your product, and ready to buy.
It's an under utilized method of marketing. Check out this short presentation to see how we use it and be sure to visit us at: www.melbourneSEOservices.com
This document provides 7 steps to simplify a buyer's decision-making process: 1) streamline communication by keeping emails concise, 2) answer common questions on your website in advance, 3) do customer research proactively using online tools, 4) turnaround proposals and requests quickly using tools like AppExchange and Chatter, 5) break the sales process into simple steps and clearly outline the next step, 6) position the customer as the hero by providing value and helping them succeed, 7) sell with sincerity by building relationships and focusing on customers rather than just making the sale. The overall goal is to eliminate complexity and make the sales process comfortable for the customer.
The power series selling over the telephoneRichard Mulvey
Richard Mulvey provides a document summarizing techniques for successful phone calls, including opening questions or statements, listening skills, handling objections, things to avoid, and scripts for qualifying prospects and setting appointments. The document contains tips on preparing for calls, engaging prospects, overcoming indifference, and closing calls effectively.
Selling Smart - July 10, 2013 - A Practical Process for Selling ServicesAnnArborSPARK
This document summarizes a series of selling smart workshops. The first workshop is on selling services and features a panel with representatives from various service businesses. The second workshop focuses on the board of directors and has a different panel. The third outlines the general format for the workshops, which includes an interactive training session and panel Q&A. The remainder of the document outlines the agenda and content covered in the selling services practicum workshop, including common sales problems, exercises, and lessons on building trust and interrupting typical sales patterns. It concludes by advertising upcoming workshops in the series.
The document provides tips for an effective sales pitch, recommending following a standard format of introduction, body, and conclusion. It advises facing the audience with an open body language and modulated voice. PowerPoint slides should illustrate key points clearly and not be the main focus, as the presenter should engage the audience. A sample self-evaluation notes good body language and format adherence, but areas for improvement like clearer slides and focusing more on the company than just the product.
5 Steps for Handling an Angry Caller in the Call CenterTalkdeskInc
The document provides 5 steps for call center representatives to handle angry callers: 1) Listen to the caller vent without interrupting; 2) Remain calm by using an even tone and putting yourself in their shoes; 3) Repeat the main points of the caller's issue to show you are listening and give them time to calm down; 4) Avoid putting the caller on hold as it may increase their frustration; 5) Make the caller happy by giving options, offering refunds or vouchers, going the extra mile, and putting a smile on their face before ending the call. Following these techniques can help resolve issues, improve customer satisfaction, and reduce call times.
The power series - selling face to face 2020Richard Mulvey
This document outlines Richard Mulvey's Power Series training on selling face to face either online or in person. It covers 10 weeks of topics including getting new customers, telephone selling, sales proposals, handling objections, negotiations, account management, habits of successful salespeople, and higher price selling. Mulvey discusses adapting to selling online, using tools like Zoom and email to book appointments, managing body language, asking questions, understanding customer needs, and closing sales remotely. He also addresses selling to different generations like Gen X and using narrative storytelling.
This document summarizes key aspects of a sales training program, including welcoming customers, determining their needs through open-ended questions, making recommendations, going beyond expectations, and reviewing sales. It emphasizes selling wireless products and services, providing tools for associates. It also discusses quality metrics, mystery shops, incentives for the fourth quarter, and holiday marketing strategies.
Early Stage Customer Development at Home and in the US.
We're an early stage Startup in Germany with our Target customer sitting in the US. How do you get "out of the building" without booking a transatlantic flight?
This document discusses the importance of voice mails in business and provides tips for leaving effective voice mails. It notes that over 80% of calls go to voice mail, so voice mails are important for contacting candidates. It then outlines the "8 C's" of a good voice mail: be clear, concise, credible, have cadence, be consistent, customize, be compelling, and get coached. Examples of effective voice mails are provided.
1. The document summarizes tips for writing effective email subject lines from a webinar on the topic.
2. It provides suggestions on knowing your audience, testing subject lines, using urgency and scarcity, personalization and relevance, questions, and calls to action.
3. Key recommendations include keeping subject lines between 30-60 characters, using numbers, special characters and strong verbs to grab attention, and continually testing and optimizing subject lines.
This document provides tips for creating effective PowerPoint presentations. It recommends writing down important points, including several key ideas on each slide to convey your message. Choosing the best format can help support your central message. The document also notes that custom PowerPoint services can create engaging slides and clear notes to help explain concepts. They promise to listen to all requirements and deliver high quality presentations on time.
This document contains tips and guidance for salespeople. It discusses the importance of earning customer trust, understanding different buying personalities, asking questions to learn about customer needs, and handling objections by focusing on benefits rather than features. It also emphasizes relationship building, treating customers well, and finding common solutions rather than using hard sales tactics.
This document outlines Richard Mulvey's Power Series for creating raving fans out of customers. It discusses moving beyond just satisfied customers to develop a customer service vision through getting customer feedback. Key aspects that help create raving fans are focusing on products and services that meet customer needs, having good customer service from employees, and effectively handling complaints. The goal is to transform customers into fans who keep returning and promoting a business through their experiences.
The document discusses various aspects of professionalism in management and communication. It covers topics like conducting oneself as a manager, including discussing worst and best experiences and priorities. It also discusses communication techniques both written and oral, including emails, formal letters and confrontations. Customer service is addressed as well, including who constitutes a customer and how to handle disputes and apologies. The overall document provides guidance on professional conduct, communication and customer service skills for managers.
This document discusses customer retention and why it is important for businesses. It provides tips for retaining customers such as listening to complaints, asking customers for feedback, being a solution provider by offering alternatives when issues arise, and providing passionate customer service. Retaining existing customers is important to avoid business failure and job losses.
This document provides an overview of advertising basics, including the structure and style of advertisements, the different departments in a communications agency, how to write effective copy for various mediums like print, radio, and television. It discusses topics like the basic text structure of an ad, the process of creating television advertisements from storyboarding to final master, secrets to becoming a good copywriter, and a three step process for copy creation.
The document discusses various techniques for creating effective creative briefs and planning documents. It suggests that briefs should be concise yet inspiring, focusing on the key objective, strategy, and tone. Briefings should instruct the team, inspire them with the big picture, and provide checks to guide the work. Editing documents down to the essential elements and using concrete language helps ensure the core message comes through.
Tear Up Your Roadmap and Get Out of the BuildingAtlassian
The document discusses conducting customer research by tearing up existing roadmaps and getting out of the building. It recommends running a research spike with the team to define what needs to be learned. Tips are provided for recruiting participants through support, community, and sales teams. Conducting customer interviews is discussed, including roles for scribes and interviewers. Analyzing interviews by consolidating themes from transcripts is also covered. An example analysis identified themes around customer journeys, collaboration as a team sport, and overwhelming demand for participation. The document encourages being honest about whether a research spike could be run and why or why not.
The Anatomy of a Perfect Email: How to Write Messages That Turn Into SalesBusiness Wise Inc.
For every $1 businesses spend on email marketing, they get $44 back. That’s crazy.
But to see that kind of success, you need to know what to write. A poorly written message = few (if any) good leads, and even fewer sales.
In this presentation from Business Wise Insiders, you'll learn what you need to do before you start writing your message to set your email campaign up to succeed, how to write an opening line that grabs your prospects’ attention and a call-to-action that entices them to click, and checklist for ensuring your message speaks to and resonates with your prospects.
Executing a roadmap: Operationalizing a road map with your team, leadership, ...Jeremy Horn
Slides Andrew Hsu recently used in his discussion w/ mentees of The Product Mentor.
Synopsis: Roadmaps are altered by user feedback, new strategies and changing client needs. Help your team adapt and keep clients aligned with these documents, meetings, and conversations.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
http://TheProductMentor.com
This document discusses strategies for better understanding customers and improving customer experience. It provides data on customer behaviors, such as most purchase decisions being made quickly and negative feedback being shared widely online. The document then recommends rethinking the traditional 4Ps marketing framework using the SAVE model, which focuses on customer needs rather than product features. Additional concepts discussed include value innovation, the ERRC grid for actions, using a strategy canvas, targeting different types of non-customers, and effective sales messaging. Examples are given of reframing product benefits and asking targeted questions to influence customers. The overall goal discussed is innovating to provide maximum value for customers.
The document provides 9 ways to create effective marketing content and 6 ways to avoid ineffective content. It emphasizes focusing the content on the customer by answering "So what?" for them, using persuasive writing to encourage calls to action, and crafting the content in an active voice to engage readers. The document also stresses the importance of visual elements, clear calls to action, and testing the content by reading it aloud and reviewing it after time away.
Every day we move through dozens of spaces and places. We participate in lots of inter-personal interactions, conversations and (god help us) meetings. And we spend bursts of time working alone. But how much awareness do we bring to the spaces and places we inhabit while we're in them? How much intentionality do we bring to our inter-personal exchanges? How much creativity do we foster in our own solo working situations?
Often, not nearly enough. Focus is limited, attention is split, and opportunities are lost. This session will explore purpose-driven approaches to the places, people and situations we encounter every day. With an emphasis on how to be truly engaged in where we are, mindful of what we're doing and focused on helping creativity flourish.
See Patrick's full presentation description here:
http://www.webvisionsevent.com/session/be-here-now/
This presentation is a boiled down version of a workshop i do with startups.
The goal of the workshop is to start with customer interviews and improve or pivot the startup's product.
It is based on the method of customer development by steve blank but focuses mainly on how to do interviews the right way.
Selling Smart Workshop - February 5, 2014 - Why Salespeople Fail...And what y...AnnArborSPARK
This document outlines an agenda for a workshop series on selling smart. The first workshop discusses why salespeople fail and is presented by representatives from Sandler Training. The second workshop features a panel on challenges facing the board of directors and is presented by additional speakers from Sandler Training. The workshops provide an interactive training session, address common challenges, and include a panel Q&A section. The first workshop covers reasons why accidental salespeople struggle and presents a new systematic approach focusing on understanding prospects emotionally before making an intellectual pitch.
The document discusses various topics related to email communication best practices. Some key points include:
- Emails can be recovered from servers for 7 years after deletion. Email remains the dominant form of business communication and over 132 billion emails are sent daily.
- Metacommunications, or communications about the communication itself, are more prevalent in email than regular mail due to the fast response time and lack of careful writing.
- Poor communication can negatively impact customer satisfaction and business failures. Grammatical errors in emails create negative feelings.
- Proper email writing techniques include concise subject lines, compelling opening lines, testimonials, responding respectfully, providing reasons for requests, avoiding jokes/rudeness
The document provides a step-by-step guide to editing and proofreading documents. It outlines the difference between editing, which involves tweaking copy in Word, and proofreading, which is a final check for errors in PDF or web page format. The guide then details five steps for effective editing: understanding the purpose and audience; gathering missing information; ordering content and writing an attention-grabbing introduction; ensuring sentences, paragraphs and overall text flow well; and refining the language used. It recommends eliminating long sentences, passive voice, redundant words, unnecessary adjectives and adverbs, jargon, clichés and more.
This document discusses 15 common reasons why website conversions may be low ("conversion killers"). It provides examples of each killer and potential remedies. The killers include a lack of split-testing, weak calls to action, an unclear value proposition, usability issues, and distractions that take visitors away from the goal. The document promotes Optimizely and Conversion Rate Experts as solutions to help address these problems and increase conversions.
With more and more communications channels out there, your supporters are getting bombarded with more and more messages from for-profit and non-profit sectors alike.
So how can you make sure your organization stands out? (Hint: it’s not by jumping on the next social media tool.)
In this online seminar, we will share a case study and suggest ways you can build stronger campaigns by taking inspiration from your brand, and carrying your story strategically across many platforms.
The take-aways?
The anatomy of a good multi-channel campaign
12 Tips to make your campaign stronger
The document provides information on various internet marketing tactics that can be used to generate traffic and leads for a business online. It discusses paying for advertising on search engines (pay-per-click), writing articles to build authority as an expert and get organic traffic, using video on platforms like YouTube, mobile marketing tactics like text messaging, and creating an automated email newsletter series to stay top of mind with prospects over time. The overall message is that a combination of different digital marketing approaches is needed to successfully promote a business online.
The deck I used at the first Los Angeles Customer Success Professionals Meetup to outline my personal journey into to world of Customer Success, and some lessons I learned a long the way.
Door To Door Sales Training PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Door To Door Sales Training Powerpoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of fourtysix slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below.
Here are the slides for our latest talk. They aren't fully self-explanatory. If you'd like to see us "live", visit...
http://www.conversion-rate-experts.com/speaking-engagements/
Do you want to write great User Stories that provide the vehicle for conversation and confirmation that we build the right thing? Do you struggle with splitting stories so that they still provide business value but can be accomplished within a fraction of your iteration? We will do a quick refresher on User Story formatting to include Acceptance Criteria. Additionally we will learn techniques for splitting stories in this interactive workshop.
Startup Next Seattle - Product Market Fit by Joanna LordStartup Next
The document discusses finding product-market fit and provides 10 lessons for doing so. It defines product-market fit as having a product that satisfies customer needs in a specific market. The key lessons are to follow the market, realize your business model is more important than the product, start with the customer pain point, validate assumptions through customer interviews, have a minimum sellable product before an MVP, and architect for speed and flexibility to iterate quickly based on customer feedback. The goal is to achieve product-market fit through activation and retention of initial customers before focusing on growth.
Similar to Taking your marketing copy from good to great (20)
Find out the key algorithm changes that have taken place across Facebook, why they are occurring and their likely impact. Understand the strategies that other organisations are adopting to overcome the algorithm challenges as well as providing helpful tips on managing your social media and content strategies into the future.
What impact are fake news and clickbait having on consumer trust in social media? We look to find out and assess the implications for marketers and their media buying.
During this presentation, search marketing expert Lee Benning guides you through what you need to know about SEO. You'll get an overview how search engines work, how organisations can choose and select the right keywords as well as identify any technical issues. You'll also find out how businesses can attract links, providing a checklist for content publishing.
This document discusses how digital and offline communications are converging, with technologies allowing for integration across channels. It covers trends in digital TV, radio, outdoor, mobile and location-based marketing. Key points are the proliferation of devices to access media, the importance of data and analytics, and the benefits of coherence, consistency, continuity and complementarity when combining online and offline campaigns. Traditional media can drive brand awareness and explain online value, while digital allows better targeting, interactivity and measurement of outcomes.
Find out mobile marketing techniques can be integrated with wider digital and offline marketing activities. This is a session from the Diploma in Digital Marketing qualification from the CAM foundation.
Find out the different mobile advertising options open to organisations as part of the mobile marketing advertising strategy. This is a session from the Diploma in Digital Marketing qualification from the CAM foundation.
Programmatic advertising is moving away from direct response campaigns to more creative, brand-led campaigns, including video formats. This presentation and webinar looks into programmatic branding in more depth and how businesses can use programmatic advertising effectively for brand-based campaigns.
You may have the best email creative, a great subject line and an amazing offer but none of that matters if your emails aren’t getting delivered into your subscribers’ inboxes. Email deliverability can be complex, but marketers can actually control many of the factors that affect whether or not an email lands in the inbox. During this insightful webinar, email expert Sally Beers will look at email deliverability in more detail to identify some of the common causes
Find out how consumers use mobile devices and how this impacts on mobile marketing communications. This is a session from the Diploma in Digital Marketing qualification from the CAM foundation.
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...Martal Group
Learn how your business's online presence affects outbound lead generation and what you can do to improve it with a complimentary 13-Point Trust Element Assessment.
Boost Your Instagram Views Instantly Proven Free Strategies.InstBlast Marketing
Supercars use advanced materials and tech for top-speed performance. Join Performance Car Exclusive to experience driving excellence.
https://instblast.com/instagram/free-instagram-views
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
Did you know that while 50% of content on the internet is in English, English only makes up 26% of the world’s spoken language? And yet 87% of customers won’t buy from an English only website.
Uncover the immense potential of communicating with customers in their own language and learn how translation holds the key to unlocking global growth. Join Smartling CEO, Bryan Murphy, as he reveals how translation software can streamline the translation process and seamlessly integrate into your martech stack for optimal efficiency. And that's not all – he’ll also share some inspiring success stories and practical tips that will turbocharge your multilingual marketing efforts!
Key takeaways:
1. The growth potential of reaching customers in their native language
2. Tips to streamline translation with software and integrations to your tech stack
3. Success stories from companies that have increased lead generation, doubled revenue, and more with translation
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Efficient Website Management for Digital Marketing ProsLauren Polinsky
Learn how to optimize website projects, leverage SEO tactics effectively, and implement product-led marketing approaches for enhanced digital presence and ROI.
This session is your key to unlocking the secrets of successful digital marketing campaigns and maximizing your business's online potential.
Actionable tactics you can apply after this session:
- Streamlined Website Management: Discover techniques to streamline website development, manage day-to-day operations efficiently, and ensure smooth project execution.
- Effective SEO Practices: Gain valuable insights into optimizing your website for search engines, improving visibility, and driving organic traffic to your digital assets.
- Leverage Product-Led Marketing: Explore strategies for incorporating product-led marketing principles into your digital marketing efforts, enhancing user engagement and driving conversions.
Don't miss out on this opportunity to elevate your digital marketing game and achieve tangible results!
As 2023 proved, the next few years may be shaped by market volatility and artificial intelligence services such as OpenAI's ChatGPT and Perplexity.ai. Your brand will increasingly compete for attention with Google, Apple, OpenAI, and Amazon, and customers will expect a hyper-relevant and individualized experience from every business at any moment. New state-legislated data privacy laws and several FTC rules may challenge marketers to deliver contextually relevant customer experiences, much less reach unknown prospective buyers. Are you ready?Let's discuss the critical need for data governance and applied AI for your business rather than relying on public AI models. As AI permeates society and all industries, learn how to be future-ready, compliant, and confidentlyscaling growth.
Key Takeaways:
Primary Learning Objective
1: Grasp when artificial general intelligence (""AGI"") will arrive, and how your brand can navigate the consequences. Primary Learning Objective
2: Gain an accurate analysis of the continuously developing customer journey and business intelligence. Primary Learning Objective
3: Grow revenue at lower costs with more efficient marketing and business operations.
Empowering Influencers: The New Center of Brand-Consumer Dynamics
In the current market landscape, establishing genuine connections with consumers is crucial. This presentation, "Empowering Influencers: The New Center of Brand-Consumer Dynamics," explores how influencers have become pivotal in shaping brand-consumer relationships. We will examine the strategic use of influencers to create authentic, engaging narratives that resonate deeply with target audiences, driving success in the evolved purchase funnel.
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
QuickBooks Sync Manager Repair Tool- What You Need to Knowmarkmargaret23
Occurrence of technical errors on QuickBooks is common but it can be resolved with the use of QuickBooks Sync Manager Tool . With the help of this too, users can sync the QuickBooks Desktop company file with the Intuit online server. It is compatible with versions QuickBooks Pro, Premier, or Enterprise. In case a user faces sync-related errors then they simply need this repair tool.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Can you kickstart content marketing when you have a small team or even a team of one? Why yes, you can! Dennis Shiao, founder of marketing agency Attention Retention will detail how to draw insights from subject matter experts (SMEs) and turn them into articles, bylines, blog posts, social media posts and more. He’ll also share tips on content licensing and how to establish a webinar program. Attend this session to learn how to make an impact with content marketing even when you have a small team and limited resources.
Key Takeaways:
- You don't need a large team to start a content marketing program
- A webinar program yields a "one-to-many" approach to content creation
- Use partnerships and licensing to create new content assets
Yes, It's Your Fault Book Launch WebinarDemandbase
From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.
Tired of the perpetual tug-of-war between your sales and marketing teams? Come hear Demandbase Chief Marketing Officer, Kelly Hopping and Chief Sales Officer, John Eitel discuss key insights from their new book, “Yes, It’s Your Fault! From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.”
They’ll share their no-nonsense approach to bridging the sales and marketing divide to drive true collaboration — once and for all.
In this webinar, you’ll discover:
The underlying dynamics fueling sales and marketing misalignment
How to implement practical solutions without disrupting day-to-day operations
How to cultivate a culture of collaboration and unity for long-term success
How to align on metrics that matter
Why it’s essential to break down technology and data silos
How ABM can be a powerful unifier
Unlock the secrets to enhancing your digital presence with our masterclass on mastering online visibility. Learn actionable strategies to boost your brand, optimize your social media, and leverage SEO. Transform your online footprint into a powerful tool for growth and engagement.
Key Takeaways:
1. Effective techniques to increase your brand's visibility across various online platforms.
2. Strategies for optimizing social media profiles and content to maximize reach and engagement.
3. Insights into leveraging SEO best practices to improve search engine rankings and drive organic traffic.
Mastering Dynamic Web Designing A Comprehensive Guide.pdfIbrandizer
Dynamic Web Designing involves creating interactive and adaptable web pages that respond to user input and change dynamically, enhancing user experience with real-time data, animations, and personalized content tailored to individual preferences.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...Demandbase
Delve into essential ABM ‘plays' that propel success while identifying and leaving behind tactics that no longer yield results. Led by ABM Experts, Jon Barcellos, Head of Solutions at Postal and Tom Keefe, Principal GTM Expert at Demandbase.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
1. @KaraKMS
Kara Stanford
How to write engaging copy
Practical tips to improve your written
marketing
Kara Stanford, KMS Marketing
2. @KaraKMS
Kara Stanford
Initial assumptions
I’ve assumed that you:
• Know your audience
• Have determined the response you want
• Have chosen the key message
• Have chosen the right channel
These tool tips are for copy that is
written – apply them to make it
even better.
4. @KaraKMS
Kara Stanford
Master that tool!
Well written copy allows your audience to:
• easily understand your meaning
• quickly identify your key points
• remember them
• 7 practical tips for mastering written language
5. @KaraKMS
Kara Stanford
7 Tips for Mastering Written
Language
1. Be succinct
2. Be positive
3. Clear or fuzzy?
4. Swap we for you
5. Minimise sub-clauses
6. To be or not to be?
7. Spot sneaky repetitions
6. @KaraKMS
Kara Stanford
Tool tip 1: Be succinct
Your audience:
– is time poor
– skim-reading
– probably on a small
screen
Respect this. Get to the
point.
You want them to:
– understand your
message
– remember it
– follow a call to action.
Make it easy for them.
7. @KaraKMS
Kara Stanford
Tool tip 2: Be positive
Negative (weak) Positive (strong)
Don’t worry – we’ll take care of it We’ll take care of it
There is not a company in the UK that
has not been affected
All UK companies have been affected
Please don’t hesitate to contact me Do get in touch…
No problem Our pleasure
8. @KaraKMS
Kara Stanford
Tool tip 3: Clear or fuzzy?
Can you add, “…by me” in there?
Then it’s passive!
Passive (fuzzy) Active (clear)
The excellent marketing report was
written by a Marketing Consultant.
A Marketing Consultant wrote the
excellent report.
All the guest rooms have been styled
and decorated by us.
We styled and decorated all the
guest rooms.
It has been noted that [Person] noted that
The complaint was submitted on… [Person] submitted a complaint on…
It’s broken I broke it (said no child, ever)
9. @KaraKMS
Kara Stanford
Tool tip 4. Swap we for you
• Highlight “we” or “I”
• Change the sentence round
• Why are you doing that? How does it benefit them?
We You
We offer a bespoke service,
tailored to our customers’
needs.
You want your needs met, so we
offer a bespoke service.
We provide the best in the
market.
You need the best, so we
provide it.
10. @KaraKMS
Kara Stanford
Tool tip 5. Minimise sub-clauses
“My experience is that, whatever the reason, live
webinars are always fraught with issues, whether it is
technology failing or user error (in many cases it is the
former rather than the latter) or sometimes just bad
luck, so it’s always important to have a contingency
plan.”
11. @KaraKMS
Kara Stanford
Tool tip 5. Minimise sub-clauses
“My experience is that, whatever the reason, live webinars are
always fraught with issues, whether it is technology failing or
user error (in many cases it is the former rather than the latter)
or sometimes just bad luck, so it’s always important to have a
contingency plan.”
“Live webinars are fraught with issues. I have always
experienced issues of some kind. Typical problems include:
technology failing, user error or just bad luck. It’s important
to have a contingency plan.”
“I’ve seen live webinars go wrong. It’s best to have a
contingency”.
13. @KaraKMS
Kara Stanford
Tool tip 6. To be or not to be?
Weak Strong
When you are submitting a
tender…
When you submit a tender…
We need to be focussing
promotional efforts…
We need to focus promotional
efforts…
14. @KaraKMS
Kara Stanford
Tool tip 7. Spot sneaky repetitions
Unintentional repetition is boring. Purposeful repetition is powerful.
Unintentional Change to:
Our services are provided with
great customer service and
giving customers what they
need.
We always provide our
customers with great service
while meeting their needs.
Our new innovative product Our new product
15. @KaraKMS
Kara Stanford
Tool tip 7. Spot sneaky repetitions
Unintentional repetition is boring. Purposeful
repetition is powerful.
We shall go on to the end, we shall fight in France, we
shall fight on the seas and oceans, we shall fight with
growing confidence and growing strength in the air, we
shall defend our Island, whatever the cost may be, we
shall fight on the beaches, we shall fight on the landing
grounds, we shall fight in the fields and in the streets, we
shall fight in the hills; we shall never surrender…”
16. @KaraKMS
Kara Stanford
7 Tips for Mastering Written
Language
1. Be succinct
2. Be positive
3. Clear or fuzzy?
4. Swap we for you
5. Minimise sub-clauses
6. To be or not to be?
7. Spot sneaky repetitions