How to choose a virtual assistant company from the hundreds of choices. Onshore or offshore? For individuals or business? Here are the questions you need to ask and the decisions you need to make.
23. Will my assistant be talking to my
customers?
Some key things to decide
Do I have tasks that need to be done
beyond basic admin?
Is quality important to me? Do I want a
guarantee?
Is it important that I speak to the assistant
that will be assigned to me before
deciding?
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24. Does my assistant need to be in my
timezone?
And a few more!
Do I want my assistant to fit in and become
an integral part of my team?
What’s my budget?
Do I want access to additional resources in
case I need to scale suddenly?
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25. • How do you choose the assistants that work for you?
• How to you ensure the quality of your assistants’ work?
• What types of tasks will my assistant be able to do?
• Do you offer a satisfaction guarantee?
• How do you assign your assistants?
• Will I have a dedicated assistant?
• Can I interview the assistant you will assign me by Skype
before making a final decision?
• Do you have an extended team for more complex tasks
like design or web development?
• Can my assistant use my company email? Is there a
charge?
• How will I track the number of hours my assistant has
worked?
When you speak to companies
ask lots of questions
26. • How will my information be protected?
• What happens if my assistant gets sick? Is there a
backup trained in how my work should be done?
• Where will my assistant be based?
• Will my assistant be able to use all my cloud-based
software?
• Will my colleagues also be able to assign tasks to the
assistant? Is there an added charge for extra users?
• Will my assistant be able to take inbound calls on my
behalf?
• Do you provide multi-lingual services?
• Do you provide any additional perks?
Keep asking!
27. Need someone who can represent you with
customers? May be best to stay onshore.
Your questions and decisions
will help you eliminate options
e.g.
On a very tight budget? May be best to
consider offshore.
Quality and complex skillset required?
Consider business-grade.
Do I need the ability to scale? Choose a
company that can provide an extended team.
e.g.
e.g.
e.g.
29. There is a great impartial
resource to help you
explore and review
VA companies
http://virtualassistantassistant.com
30. can transform your way of
working, and be an
invaluable long-term
partner.
THE RIGHT VA
COMPANY
Its worth taking the time to make
an informed decision.