Mobile: Session 4: Social CRM and Facebook go to College SugarCRM
Hillel is the largest organization in the world with a focus on university-age Jews, serving young adults at more than 550 colleges and communities. Hillel used a strategy of peer relationship engagement to double the number of Jewish students who are involved in Jewish life and who have meaningful Jewish experiences on campus. Learn how Hillel used Sugar’s mobile and social capabilities, with customizations by Sugar partner ATCORE Systems, to support this strategy, increasing engagement tracking by more than 1000 percent. Sugar has enabled Hillel to deploy a mobile-friendly version of its engagement tracking system and to integrate it with Facebook and Twitter. Users can enter new data into the system from any location, anytime.
Solving Biz Problems With SugarExchange: Session 4: SugarCRM
CRM and ERP Integration: Real World Ways to make the Front and Back Office One Office
CRM is often seen as front-office software, but it acts as a conduit and repository for information the entire organization can use. This session will show you the value in integrating CRM with accounting, ERP and other "back office" systems to unify the business software ecosystem. David Faye of Faye Business Systems Group will explain the benefits of integration, identify some of the key data points that you'd want to integrate, point out some of the different methodologies for integration, and then demonstrate some sample integrations including Sugar-MAS90 and Sugar-Intacct.
We will explore how to take advantage of the Cloud Connector framework to add timely and key information to Sugar from 3rd party services using our Ninja development skills (i.e. coding required).
Mobile: Session 3: How Mobility Supercharges CRM AdoptionSugarCRM
Mobile devices are changing the way people live and work. Meanwhile, CRM still suffers issues with adoption. With a little planning and the right tools, mobility can offer you a path to faster and more widespread adoption than ever before. This session will offer a view of the role mobility plays in your CRM arsenal, how to achieve strong mobile CRM adoption and how this affects adoption in the office, and the expected additional ROI that a strong mobile strategy can deliver.
The document discusses expanding social business internationally. It notes that while CRM principles are universal, how they are applied can vary significantly between countries and cultures. It provides tips for international expansion, including considering geography, legal/privacy issues, change management challenges, and starting small with a pilot project. The presentation emphasizes adapting processes and tools to local needs while maintaining global standards.
#Uber / #Cadillac #Digital #Strategy at the Detroit Auto Show 2014. Conceived August 2013 launched in Detroit January 2014. #GM #Experiential #Marketing #SocialMedia
The document discusses marketing strategies in a post-PC world where mobile devices are dominant. It recommends focusing on customer journey mapping to understand how customers interact across channels. It also suggests creating responsive digital properties that can adapt to any device, and developing new services and products that solve customer needs to create value beyond interruptive advertising. The document provides examples from companies that have successfully executed these strategies.
Cloud: Session 6: Take Advantage of the Cloud Connectors in SugarSugarCRM
The document discusses taking advantage of cloud connectors in SugarCRM. It describes how connectors can be used to 1) follow your community on social media, 2) retrieve all contact profiles in one place by syncing with email and social media, and 3) get up-to-date information on contacts from external sources. Connectors allow users to enhance knowledge of customers, develop networks, and identify new prospects while optimizing CRM performance.
Mobile: Session 4: Social CRM and Facebook go to College SugarCRM
Hillel is the largest organization in the world with a focus on university-age Jews, serving young adults at more than 550 colleges and communities. Hillel used a strategy of peer relationship engagement to double the number of Jewish students who are involved in Jewish life and who have meaningful Jewish experiences on campus. Learn how Hillel used Sugar’s mobile and social capabilities, with customizations by Sugar partner ATCORE Systems, to support this strategy, increasing engagement tracking by more than 1000 percent. Sugar has enabled Hillel to deploy a mobile-friendly version of its engagement tracking system and to integrate it with Facebook and Twitter. Users can enter new data into the system from any location, anytime.
Solving Biz Problems With SugarExchange: Session 4: SugarCRM
CRM and ERP Integration: Real World Ways to make the Front and Back Office One Office
CRM is often seen as front-office software, but it acts as a conduit and repository for information the entire organization can use. This session will show you the value in integrating CRM with accounting, ERP and other "back office" systems to unify the business software ecosystem. David Faye of Faye Business Systems Group will explain the benefits of integration, identify some of the key data points that you'd want to integrate, point out some of the different methodologies for integration, and then demonstrate some sample integrations including Sugar-MAS90 and Sugar-Intacct.
We will explore how to take advantage of the Cloud Connector framework to add timely and key information to Sugar from 3rd party services using our Ninja development skills (i.e. coding required).
Mobile: Session 3: How Mobility Supercharges CRM AdoptionSugarCRM
Mobile devices are changing the way people live and work. Meanwhile, CRM still suffers issues with adoption. With a little planning and the right tools, mobility can offer you a path to faster and more widespread adoption than ever before. This session will offer a view of the role mobility plays in your CRM arsenal, how to achieve strong mobile CRM adoption and how this affects adoption in the office, and the expected additional ROI that a strong mobile strategy can deliver.
The document discusses expanding social business internationally. It notes that while CRM principles are universal, how they are applied can vary significantly between countries and cultures. It provides tips for international expansion, including considering geography, legal/privacy issues, change management challenges, and starting small with a pilot project. The presentation emphasizes adapting processes and tools to local needs while maintaining global standards.
#Uber / #Cadillac #Digital #Strategy at the Detroit Auto Show 2014. Conceived August 2013 launched in Detroit January 2014. #GM #Experiential #Marketing #SocialMedia
The document discusses marketing strategies in a post-PC world where mobile devices are dominant. It recommends focusing on customer journey mapping to understand how customers interact across channels. It also suggests creating responsive digital properties that can adapt to any device, and developing new services and products that solve customer needs to create value beyond interruptive advertising. The document provides examples from companies that have successfully executed these strategies.
Cloud: Session 6: Take Advantage of the Cloud Connectors in SugarSugarCRM
The document discusses taking advantage of cloud connectors in SugarCRM. It describes how connectors can be used to 1) follow your community on social media, 2) retrieve all contact profiles in one place by syncing with email and social media, and 3) get up-to-date information on contacts from external sources. Connectors allow users to enhance knowledge of customers, develop networks, and identify new prospects while optimizing CRM performance.
Solving Biz Problems with SugarExchange: Session 3: SugarCRM
Electronic signatures have the power to transform your business and reduce your sales cycles by 30-50 percent. eSignatures can be your 'secret weapon' in closing deals faster, improving sales performance, and making it easier for your customers and partners to do business with you. This session will cover key customer case studies that highlight the ROI companies of all sizes have achieved using cloud based contracting. It will show you how to determine if cloud based contracting is right for your organization, how and when to apply esignature technology, and how to deal with the internal objections raised to using electronic signatures in your business.
The document discusses recruiting trends and predictions for 2023. It notes that while economic signals are conflicting, hiring is expected to slow slightly in 2023 with uncertainty in Q1 and Q2. Key trends include new pay transparency laws, a shift back to a mix of remote and in-office work, reputation becoming more important for attracting candidates, changes to job boards prioritizing candidate experience, and a focus on metrics like time to fill. To prepare, recruiters need understand economics, broaden their reach, highlight what matters most to candidates, and improve recruiting processes.
Building An Application On The SugarCRM Platform, OW2con'12, ParisOW2
Need to build an application to run part of your organization? One approach is that you could start writing something from scratch, perhaps leveraging an existing general purpose framework to help get you going. However, even if you use a framework, there's still the need to build all those standard components such as user interface, workflow, and ACL security, which can take quite some time to design and code. There's no need to start from scratch; SugarCRM is designed as a Rapid Application Development platform
Solving Biz Problems with SugarExchange: Session 9: How to Run Contributor Ca...SugarCRM
With more than 480 million unique visitors per month, you'd think Wikipedia’s customer service challenges would be huge. And they are. But Wikipedia uses only two paid staff to address these challenges head-on. We'll discuss the realities of implementation in this type of environment, with practical tips for structuring your Sugar installation.
The document discusses how email can be used to grow and engage an online community. It outlines three key elements for registration forms: visibility, value, and ease. For visibility, the form needs to be easily found on every page. For value, the benefits of registering need to be clear. For ease, the form should be simple to fill out without being lengthy or painful. The document also provides tips for encouraging engagement through preference centers, profile updates, and driving people back to the website. Testing different engagement tactics and email elements is also recommended.
As part of the 2014 edition of the Loyalty Observatory Congress organized by the University of Parma (Italy), where the theme was “the transition from paper to digital in loyalty”, Giuseppe Rizzi (International Account Manager at IceMobile) presented "how to add emotion to transactional loyalty", with focus on stamps collection in short loyalty programs from paper to mobile. After a brief company overview, the presentation outlines retailers paradoxical challenge of managing scale VS customer intimacy, noting how data and mobile represent the solution to it and deliver customer intimacy at mass scale. The benefits of paper stamps collection in loyalty programs are then discussed, together with the key inefficiencies that remain. Moving to digital stamps collection on mobile transforms inefficiencies in opportunities, adding moreover personal feel and opportunity for 1to1 communication. International case studies show how digital stamps collectors on mobile tend to spend more and redeem more items compared traditional paper collectors. Digitals stamps also increase number of participants as well as growing the contribution percentage to total collectors over time. Digital stamps also won 2 important international loyalty awards.
La presentazione di Giuseppe Rizzi, International Account Manager di IceMobile, nell'ambito della XIV Edizione del Convegno Annuale dell'Osservatorio Fedeltà UniPR dal titolo "Dalla carta al digitale: cosa cambia per la loyalty".
Adding Emotion to Transactional Loyalty: the benefits of digital stamps in sh...Giuseppe Rizzi
As part of the 2014 edition of the Loyalty Observatory Congress organized by the University of Parma (Italy), where the theme was “the transition from paper to digital in loyalty”, Giuseppe Rizzi (International Account Manager at IceMobile) presented "how to add emotion to transactional loyalty", with focus on stamps collection in short loyalty programs from paper to mobile. After a brief company overview, the presentation outlines retailers paradoxical challenge of managing scale VS customer intimacy, noting how data and mobile represent the solution to it and deliver customer intimacy at mass scale. The benefits of paper stamps collection in loyalty programs are then discussed, together with the key inefficiencies that remain. Moving to digital stamps collection on mobile transforms inefficiencies in opportunities, adding moreover personal feel and opportunity for 1to1 communication. International case studies show how digital stamps collectors on mobile tend to spend more and redeem more items compared traditional paper collectors. Digitals stamps also increase number of participants as well as growing the contribution percentage to total collectors over time. Digital stamps also won 2 important international loyalty awards.
Flexing Sugar Platform: Session 6: IBM Sametime and SugarSugarCRM
This document discusses a solution that integrates SugarCRM with IBM Sametime Unified Telephony to improve sales data capture and CRM usage. The solution automates capturing customer and opportunity details during sales calls to incentivize accurate and timely data entry. This improves sales metrics, efficiency, and customer relationships. An example ROI case study found a 5% increase in win ratio, representing $2.5 million more in pipeline value for a company.
Implementing SugarCRM for Australia's premiere business networkericavorsay
The Trans-Tasman Business Circle, Australasia’s premier business network, realized it was spending more time on administration than sales and client relationships. It chose to integrate CRM into every business process and by doing so, slashed operating costs, improved performance and changed its focus from operations to sales and from internal issues to customer delivery. Join Erica Vorsay for a look (including the highs and lows) at a project that revolutionized her business.
The document discusses the role and risks of social media. It notes that 67% of online adults use social networking platforms like Facebook, Twitter, and Pinterest. Social media can be used for customer service, brand awareness, and product promotion. However, there are also risks like negative customer comments, security issues, and compliance problems. The document provides recommendations for financial institutions to develop social media strategies that establish goals and metrics while also planning for potential problems and training employees.
HKTDC SME Centre Seminar - Maximise the effectiveness of Mobile Marketing 201...Adams Company Limited
Matthew Kwan, Principal Manager of Adams (www.adamshk.com) sharing the most important aspects of how to be successful in doing Mobile Marketing in the SME Centre of Hong Kong Trade Development Council. Over 120 people attended the seminar with overwhelming responses.
The document outlines 5 missed opportunities in email marketing that can impact return on investment (ROI). These include: 1) Not asking for too much information upfront, 2) Getting recipients' attention through the subject line and preheader, 3) Optimizing for mobile audiences, 4) Optimizing calls to action and landing pages for conversions, and 5) Using triggered emails. The document provides examples and best practices for each opportunity.
Mobile: Session 8: The Cloud and Distance Selling: How an Auto Parts Manufact...SugarCRM
An auto parts manufacturer found success adopting SugarCRM's cloud-based CRM solution. The company was struggling with data siloed across different legacy systems. The new cloud CRM consolidated all customer data, integrated various business processes, and allowed the company to offer new customer-facing features like online shopping and self-service support. SugarCRM provided flexibility, out-of-the-box integrations, and customizability to meet the company's needs. The implementation project involved migrating systems to the private cloud, building interfaces, and customizing SugarCRM for phone support, sales, and after-sales processes.
Apresentação de Clint Oram. O co-fundador da SugarCRM explicou a aposta da companhia no desenvolvimento de soluções na cloud, ao mesmo tempo que revelou como a expansão empresarial e de parceiros originou no primeiro trimestre de 2010 mais de 200 novos clientes na Europa. Em complemento, Clint desvendou todas as novidades sobre a próxima versão 6 do SugarCRM, a ser lançada no início de Agosto, através de uma demonstração prática da aplicação.
Esta apresentação decorreu no dia 18 de Maio de 2010 no Fórum Tecnológico de Lisboa, enquadrada no evento CRM Acceleration Lisbon 2010, o evento dedicado ao SugarCRM e às novas tendências do marketing. Inserido nos eventos oficiais da SugarCRM na Europa, esta foi a sua terceira edição no Mercado Ibérico. Este evento foi organizado pela DRI (www.dri.pt), Gold Partner da SugarCRM em Portugal.
O CRM Acceleration Lisbon 2010 contou com a presença recorde de cerca de 280 participantes e teve como principal objectivo a discussão das novas tendências do CRM (Customer Relationship Management), com especial destaque para as temрticas envolventes do xRM (eXtended Relationship Management) e Social CRM.
Obtenha mais informações em www.eventocrm.com
Goldman Sachs 10,000 Small Businesses Alumni Event100%Open
This document provides an overview of 100%Open, an open innovation accelerator. It includes case studies of how 100%Open helped companies like LEGO, P&G, Orange, and Oxfam implement open innovation strategies. The document outlines 100%Open's process and two models of open innovation. It also shares lessons learned, such as the importance of conversations and engaged networks for innovation. The goal is to illustrate how open innovation can deliver growth through collaboration across supply chains.
CIMA Global Business Challenge 2013_partnership overviewhilton_young
The CIMA Global Business Challenge is an international business competition designed to bring out the best in the young business leaders of tomorrow. This is a great opportunity for students around the world to showcase their talent in business management.
The competition is organised in partnership with Barclays, who share our vision of developing and nurturing young talent around the world. The competition has evolved from eight participating regions around the world in 2009 to 24 regions for the 2013 competition, demonstrating the success and global reach of the challenge.
By taking part, not only will you experience what it is like to be a business leader, but you will also get the chance to impress some of the big industry players and leading pioneers in the world of business.
Marketing Automation 2.0: Building A World Class Engagement ModelG3 Communications
This document discusses building a world-class engagement model for marketing automation. It notes that marketing and sales are under pressure to justify spending and that the handoff between the two is often broken. As a result, sales reps may not follow up on leads, be unprepared for meetings, or waste time reinventing materials. It then presents a model for a day in the life of a sales rep that is more efficient through tools like digital postcards and immediate follow-up proposals. Case studies show how sales enablement solutions can help engage prospects sooner, convert more leads, and accelerate opportunities. The goal is to create a sales enablement model that improves lead conversion and deal acceleration.
This document outlines 13 social media trends for 2013 according to various sources. The trends include social media moving beyond engagement to focus on relationships and relevance, the rise of influence and augmented/touchscreen technologies, a greater focus on mobility, gamification, big data, new social networks, hyper-local commerce, and collaborative consumption. It also notes that the marketing team will evolve as social media expands beyond just marketing. Valuable sources to follow for social media trends are also listed.
Solving Biz Problems with SugarExchange: Session 3: SugarCRM
Electronic signatures have the power to transform your business and reduce your sales cycles by 30-50 percent. eSignatures can be your 'secret weapon' in closing deals faster, improving sales performance, and making it easier for your customers and partners to do business with you. This session will cover key customer case studies that highlight the ROI companies of all sizes have achieved using cloud based contracting. It will show you how to determine if cloud based contracting is right for your organization, how and when to apply esignature technology, and how to deal with the internal objections raised to using electronic signatures in your business.
The document discusses recruiting trends and predictions for 2023. It notes that while economic signals are conflicting, hiring is expected to slow slightly in 2023 with uncertainty in Q1 and Q2. Key trends include new pay transparency laws, a shift back to a mix of remote and in-office work, reputation becoming more important for attracting candidates, changes to job boards prioritizing candidate experience, and a focus on metrics like time to fill. To prepare, recruiters need understand economics, broaden their reach, highlight what matters most to candidates, and improve recruiting processes.
Building An Application On The SugarCRM Platform, OW2con'12, ParisOW2
Need to build an application to run part of your organization? One approach is that you could start writing something from scratch, perhaps leveraging an existing general purpose framework to help get you going. However, even if you use a framework, there's still the need to build all those standard components such as user interface, workflow, and ACL security, which can take quite some time to design and code. There's no need to start from scratch; SugarCRM is designed as a Rapid Application Development platform
Solving Biz Problems with SugarExchange: Session 9: How to Run Contributor Ca...SugarCRM
With more than 480 million unique visitors per month, you'd think Wikipedia’s customer service challenges would be huge. And they are. But Wikipedia uses only two paid staff to address these challenges head-on. We'll discuss the realities of implementation in this type of environment, with practical tips for structuring your Sugar installation.
The document discusses how email can be used to grow and engage an online community. It outlines three key elements for registration forms: visibility, value, and ease. For visibility, the form needs to be easily found on every page. For value, the benefits of registering need to be clear. For ease, the form should be simple to fill out without being lengthy or painful. The document also provides tips for encouraging engagement through preference centers, profile updates, and driving people back to the website. Testing different engagement tactics and email elements is also recommended.
As part of the 2014 edition of the Loyalty Observatory Congress organized by the University of Parma (Italy), where the theme was “the transition from paper to digital in loyalty”, Giuseppe Rizzi (International Account Manager at IceMobile) presented "how to add emotion to transactional loyalty", with focus on stamps collection in short loyalty programs from paper to mobile. After a brief company overview, the presentation outlines retailers paradoxical challenge of managing scale VS customer intimacy, noting how data and mobile represent the solution to it and deliver customer intimacy at mass scale. The benefits of paper stamps collection in loyalty programs are then discussed, together with the key inefficiencies that remain. Moving to digital stamps collection on mobile transforms inefficiencies in opportunities, adding moreover personal feel and opportunity for 1to1 communication. International case studies show how digital stamps collectors on mobile tend to spend more and redeem more items compared traditional paper collectors. Digitals stamps also increase number of participants as well as growing the contribution percentage to total collectors over time. Digital stamps also won 2 important international loyalty awards.
La presentazione di Giuseppe Rizzi, International Account Manager di IceMobile, nell'ambito della XIV Edizione del Convegno Annuale dell'Osservatorio Fedeltà UniPR dal titolo "Dalla carta al digitale: cosa cambia per la loyalty".
Adding Emotion to Transactional Loyalty: the benefits of digital stamps in sh...Giuseppe Rizzi
As part of the 2014 edition of the Loyalty Observatory Congress organized by the University of Parma (Italy), where the theme was “the transition from paper to digital in loyalty”, Giuseppe Rizzi (International Account Manager at IceMobile) presented "how to add emotion to transactional loyalty", with focus on stamps collection in short loyalty programs from paper to mobile. After a brief company overview, the presentation outlines retailers paradoxical challenge of managing scale VS customer intimacy, noting how data and mobile represent the solution to it and deliver customer intimacy at mass scale. The benefits of paper stamps collection in loyalty programs are then discussed, together with the key inefficiencies that remain. Moving to digital stamps collection on mobile transforms inefficiencies in opportunities, adding moreover personal feel and opportunity for 1to1 communication. International case studies show how digital stamps collectors on mobile tend to spend more and redeem more items compared traditional paper collectors. Digitals stamps also increase number of participants as well as growing the contribution percentage to total collectors over time. Digital stamps also won 2 important international loyalty awards.
Flexing Sugar Platform: Session 6: IBM Sametime and SugarSugarCRM
This document discusses a solution that integrates SugarCRM with IBM Sametime Unified Telephony to improve sales data capture and CRM usage. The solution automates capturing customer and opportunity details during sales calls to incentivize accurate and timely data entry. This improves sales metrics, efficiency, and customer relationships. An example ROI case study found a 5% increase in win ratio, representing $2.5 million more in pipeline value for a company.
Implementing SugarCRM for Australia's premiere business networkericavorsay
The Trans-Tasman Business Circle, Australasia’s premier business network, realized it was spending more time on administration than sales and client relationships. It chose to integrate CRM into every business process and by doing so, slashed operating costs, improved performance and changed its focus from operations to sales and from internal issues to customer delivery. Join Erica Vorsay for a look (including the highs and lows) at a project that revolutionized her business.
The document discusses the role and risks of social media. It notes that 67% of online adults use social networking platforms like Facebook, Twitter, and Pinterest. Social media can be used for customer service, brand awareness, and product promotion. However, there are also risks like negative customer comments, security issues, and compliance problems. The document provides recommendations for financial institutions to develop social media strategies that establish goals and metrics while also planning for potential problems and training employees.
HKTDC SME Centre Seminar - Maximise the effectiveness of Mobile Marketing 201...Adams Company Limited
Matthew Kwan, Principal Manager of Adams (www.adamshk.com) sharing the most important aspects of how to be successful in doing Mobile Marketing in the SME Centre of Hong Kong Trade Development Council. Over 120 people attended the seminar with overwhelming responses.
The document outlines 5 missed opportunities in email marketing that can impact return on investment (ROI). These include: 1) Not asking for too much information upfront, 2) Getting recipients' attention through the subject line and preheader, 3) Optimizing for mobile audiences, 4) Optimizing calls to action and landing pages for conversions, and 5) Using triggered emails. The document provides examples and best practices for each opportunity.
Mobile: Session 8: The Cloud and Distance Selling: How an Auto Parts Manufact...SugarCRM
An auto parts manufacturer found success adopting SugarCRM's cloud-based CRM solution. The company was struggling with data siloed across different legacy systems. The new cloud CRM consolidated all customer data, integrated various business processes, and allowed the company to offer new customer-facing features like online shopping and self-service support. SugarCRM provided flexibility, out-of-the-box integrations, and customizability to meet the company's needs. The implementation project involved migrating systems to the private cloud, building interfaces, and customizing SugarCRM for phone support, sales, and after-sales processes.
Apresentação de Clint Oram. O co-fundador da SugarCRM explicou a aposta da companhia no desenvolvimento de soluções na cloud, ao mesmo tempo que revelou como a expansão empresarial e de parceiros originou no primeiro trimestre de 2010 mais de 200 novos clientes na Europa. Em complemento, Clint desvendou todas as novidades sobre a próxima versão 6 do SugarCRM, a ser lançada no início de Agosto, através de uma demonstração prática da aplicação.
Esta apresentação decorreu no dia 18 de Maio de 2010 no Fórum Tecnológico de Lisboa, enquadrada no evento CRM Acceleration Lisbon 2010, o evento dedicado ao SugarCRM e às novas tendências do marketing. Inserido nos eventos oficiais da SugarCRM na Europa, esta foi a sua terceira edição no Mercado Ibérico. Este evento foi organizado pela DRI (www.dri.pt), Gold Partner da SugarCRM em Portugal.
O CRM Acceleration Lisbon 2010 contou com a presença recorde de cerca de 280 participantes e teve como principal objectivo a discussão das novas tendências do CRM (Customer Relationship Management), com especial destaque para as temрticas envolventes do xRM (eXtended Relationship Management) e Social CRM.
Obtenha mais informações em www.eventocrm.com
Goldman Sachs 10,000 Small Businesses Alumni Event100%Open
This document provides an overview of 100%Open, an open innovation accelerator. It includes case studies of how 100%Open helped companies like LEGO, P&G, Orange, and Oxfam implement open innovation strategies. The document outlines 100%Open's process and two models of open innovation. It also shares lessons learned, such as the importance of conversations and engaged networks for innovation. The goal is to illustrate how open innovation can deliver growth through collaboration across supply chains.
CIMA Global Business Challenge 2013_partnership overviewhilton_young
The CIMA Global Business Challenge is an international business competition designed to bring out the best in the young business leaders of tomorrow. This is a great opportunity for students around the world to showcase their talent in business management.
The competition is organised in partnership with Barclays, who share our vision of developing and nurturing young talent around the world. The competition has evolved from eight participating regions around the world in 2009 to 24 regions for the 2013 competition, demonstrating the success and global reach of the challenge.
By taking part, not only will you experience what it is like to be a business leader, but you will also get the chance to impress some of the big industry players and leading pioneers in the world of business.
Marketing Automation 2.0: Building A World Class Engagement ModelG3 Communications
This document discusses building a world-class engagement model for marketing automation. It notes that marketing and sales are under pressure to justify spending and that the handoff between the two is often broken. As a result, sales reps may not follow up on leads, be unprepared for meetings, or waste time reinventing materials. It then presents a model for a day in the life of a sales rep that is more efficient through tools like digital postcards and immediate follow-up proposals. Case studies show how sales enablement solutions can help engage prospects sooner, convert more leads, and accelerate opportunities. The goal is to create a sales enablement model that improves lead conversion and deal acceleration.
This document outlines 13 social media trends for 2013 according to various sources. The trends include social media moving beyond engagement to focus on relationships and relevance, the rise of influence and augmented/touchscreen technologies, a greater focus on mobility, gamification, big data, new social networks, hyper-local commerce, and collaborative consumption. It also notes that the marketing team will evolve as social media expands beyond just marketing. Valuable sources to follow for social media trends are also listed.
Similar to Taking off the customer service blindfold (20)
The Building Blocks of QuestDB, a Time Series Databasejavier ramirez
Talk Delivered at Valencia Codes Meetup 2024-06.
Traditionally, databases have treated timestamps just as another data type. However, when performing real-time analytics, timestamps should be first class citizens and we need rich time semantics to get the most out of our data. We also need to deal with ever growing datasets while keeping performant, which is as fun as it sounds.
It is no wonder time-series databases are now more popular than ever before. Join me in this session to learn about the internal architecture and building blocks of QuestDB, an open source time-series database designed for speed. We will also review a history of some of the changes we have gone over the past two years to deal with late and unordered data, non-blocking writes, read-replicas, or faster batch ingestion.
Analysis insight about a Flyball dog competition team's performanceroli9797
Insight of my analysis about a Flyball dog competition team's last year performance. Find more: https://github.com/rolandnagy-ds/flyball_race_analysis/tree/main
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Discussion on Vector Databases, Unstructured Data and AI
https://www.meetup.com/unstructured-data-meetup-new-york/
This meetup is for people working in unstructured data. Speakers will come present about related topics such as vector databases, LLMs, and managing data at scale. The intended audience of this group includes roles like machine learning engineers, data scientists, data engineers, software engineers, and PMs.This meetup was formerly Milvus Meetup, and is sponsored by Zilliz maintainers of Milvus.
The Ipsos - AI - Monitor 2024 Report.pdfSocial Samosa
According to Ipsos AI Monitor's 2024 report, 65% Indians said that products and services using AI have profoundly changed their daily life in the past 3-5 years.
ViewShift: Hassle-free Dynamic Policy Enforcement for Every Data LakeWalaa Eldin Moustafa
Dynamic policy enforcement is becoming an increasingly important topic in today’s world where data privacy and compliance is a top priority for companies, individuals, and regulators alike. In these slides, we discuss how LinkedIn implements a powerful dynamic policy enforcement engine, called ViewShift, and integrates it within its data lake. We show the query engine architecture and how catalog implementations can automatically route table resolutions to compliance-enforcing SQL views. Such views have a set of very interesting properties: (1) They are auto-generated from declarative data annotations. (2) They respect user-level consent and preferences (3) They are context-aware, encoding a different set of transformations for different use cases (4) They are portable; while the SQL logic is only implemented in one SQL dialect, it is accessible in all engines.
#SQL #Views #Privacy #Compliance #DataLake
Blindly implementing new innovation in your business does not necessarily translate to success.
LEGO is a 56 year old family owned business based in Denmark with a global customer base.
Beginning in 1978, however, the popularity of LEGOs surged, and profits doubled every five years during the 1980s.
In the 1990s sales slowed as competition from Chinese vendors picked up and retailer consolidation and big-box stores drove down margins.
In 2000, the company focused on growth through innovative new products. Movie themed products were only successful in the year the movie was released. Other toys either failed to gain traction or were only popular within small niche markets.
By 2003, the company was virtually out of cash. It lost $300 million that year, and the projected loss for the next year was up to $400 million. "Basically, LEGO had strapped on wings and was flying at 30,000 feet," Robertson noted. But the company had not asked or answered the questions needed to financially sustain such growth -- questions such as, "Where do you want to go?", "Where are you now?" and "How will you get there?" "If you are going to accelerate innovation, you need to know which way you are going," Robertson said.
The company turned around the situation not by walking away from innovative growth strategies but rather by applying sound mgmt principles. They analyzed what worked, what didn’t, turned off unprofitable investments and focused on what did work. "People are competing in red oceans because there is something there [worth going] after." The company sought to compete with LEGO-like toys in three dimensions and on video. It opened retail stores and created LEGO-themed board games and straight-to-DVD films.
By managing its innovative tendencies, over the last three years, LEGO's sales have gone up an average of 24% annually and profits have grown 41%, he added
So what is the innovative new strategy we are all looking at today to increase customer satisfaction and improve support metrics? Social CRM of course. But where is the reality of this new innovative approach to building a customer relationship? What is rocket science and what can you deploy today?
Let’s first look at the promise of social CRM. Explain United Breaks Guitars example of risks involved in ignoring social channels.
And let’s look at a different example also in the airline industry. This example shows the value of engaging in the communication channels your customers are using.
But how real is all this? How mature is social as a communication channel? How mature are the solutions in this new space?
Let’s look at the customer service space. Let’s specifically look at where inbound customer service interactions are coming from. Telephony and email still are the primary channel of interaction. While high profile support events are absolutely happening, call center managers are not seeing the traditional channels trend down in favor of social. Rather social is layering on top, at the very early stages.
Social support is growing and is a key area of focus. Nobody wants to be caught with their pants down like United Airlines.
So what does this mean to you? How do you translate this to your business? Where do you focus first?