Building An Application On The SugarCRM Platform, OW2con'12, Paris

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Need to build an application to run part of your organization? One approach is that you could start writing something from scratch, perhaps leveraging an existing general purpose framework to help get you going. However, even if you use a framework, there's still the need to build all those standard components such as user interface, workflow, and ACL security, which can take quite some time to design and code. There's no need to start from scratch; SugarCRM is designed as a Rapid Application Development platform

Technology

Building An Application On The
SugarCRM Platform
John Mertic

Who Am I?

● John Mertic
● Contact Info
● http://jmertic.wordpress.com
● Twitter: @jmertic
● jmertic@sugarcrm.com ( SugarCRM )
● jmertic@php.net ( PHP )
● Community Manager for SugarCRM
● http://www.sugarcrm.com
● http://developers.sugarcrm.
com/wordpress
● Twitter: @sugarcrmdev

©2012 SugarCRM Inc. All rights reserved.

My books

http://t.co/UFRHNSO http://amzn.to/enioPV

3/24/2011 @2012 SugarCRM Inc. All rights reserved.

What is CRM?

Why is SugarCRM
different?

What is the future of CRM?

Why build on SugarCRM?

What is CRM?

Customer
Relationship
Management

©2012 SugarCRM Inc. All rights reserved.

CRM is about Customers

©2012 SugarCRM Inc. All rights reserved.

CRM is about Growing and
Retaining Customers

©2012 SugarCRM Inc. All rights reserved.

SugarCRM: The World’s Fastest Growing CRM Company

● Business
● Leading provider of Open Source CRM Software
● Founded April 2004 in Cupertino, California
● Europe Head Office in Munich, Germany
● IBM Global Alliance Partner

● Market Traction
● Award winning products
● 3rd largest global CRM Provider
● 1M users, 80,000+ organizations
● 400+ partners on five continents

● Fastest Growing
● 118%+ billings growth Q1 2012 over Q1 2011
● > 11 Million downloads
● 2,500+ New customers in 80 countries
Leader Position in CRM for
Midmarket - June 2010
©2012 SugarCRM Inc. All rights reserved.

Sugar Editions

©2012 SugarCRM Inc. All rights reserved.

What makes Sugar
different?

©2012 SugarCRM Inc. All rights reserved.

We Believe in Putting the User First

©2012 SugarCRM Inc. All rights reserved.

We Believe in an Open Cloud

©2012 SugarCRM Inc. All rights reserved.

We Believe in an Open Ecosystem

Mobile Cloud

SugarCRM
Open Ecosystem

Integrations Social

©2012 SugarCRM Inc. All rights reserved.

OW2 Ecosystem

©2012 SugarCRM Inc. All rights reserved.

What does the future of CRM
look like?

©2012 SugarCRM Inc. All rights reserved.

Where is CRM going?

x Anything
Relationship
Management

©2012 SugarCRM Inc. All rights reserved.

Where is CRM going?

xRM is about Connections

©2012 SugarCRM Inc. All rights reserved.

Where is CRM going?

xRM is about Building and
Fostering Connections

©2012 SugarCRM Inc. All rights reserved.

Why not just use one of the million existing web
frameworks?

©2012 SugarCRM Inc. All rights reserved.

Evolution of Web Development

©2012 SugarCRM Inc. All rights reserved.

The future is open standards for interoperability

©2012 SugarCRM Inc. All rights reserved.

So what does SugarCRM
give you?

©2012 SugarCRM Inc. All rights reserved.

Modular Design

Source: http://nl.wikipedia.org/wiki/Bestand:Puzzle-piece.jpg

MVC Framework

©2012 SugarCRM Inc. All rights reserved.

Metadata Driven Views

©2012 SugarCRM Inc. All rights reserved.

User Authentication and Access Control

©2012 SugarCRM Inc. All rights reserved.

External Services Integration

©2012 SugarCRM Inc. All rights reserved.

Web Services API

©2012 SugarCRM Inc. All rights reserved.

Ease of Administration

Source: http://www.flickr.com/photos/44124284912@N01/428051636

Easy to use developer tools

Source: http://www.flickr.com/photos/skistz/398429879

Upgrade safeness

©2011 SugarCRM Inc. All rights reserved.
Source: http://www.flickr.com/photos/christianacare/5124005356

Resources
http://t.co/UFRHNSO

http://www.sugarforge.org

http://amzn.to/enioPV

©2012 SugarCRM Inc. All rights reserved.

Questions?

@2012 SugarCRM Inc. All rights reserved.

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The Good Governance Initiative (GGI) proposes a methodological framework to assess open-source awareness, compliance and governance in any kind of organizations, helping them to structure and improve the use of FOSS towards an OSPO. The GGI was initiated by OW2 and is developed by the OSPO Alliance. This presentation will give an overview of the initiative, its organization, roadmap, first achievements and next steps.

GLPi v.10, les fonctionnalités principales et l'offre cloud

OW2

Centreon: superviser le Cloud et le Legacy à partir d'une même plateforme, po...

OW2

FusionIAM : la gestion des identités et des accés open source

OW2

OW2 Association Européenne aux racines grenobloises, transformer l'industrie ...

OW2

Connaissez-vous OW2 ? Aventure commencée en 1999 à Grenoble sur la base d'un consortium industriel dédié au middleware open source, devenu association sans but lucratif d'échelle européenne en 2006 sous le nom d'OW2, nous agissons pour la diffusion du libre dans le monde professionnel depuis plus de 20 ans. OW2 compte des adhérents de toute taille : 2.600 individuels en adhésion gratuite, et 30 institutionnels, de la TPE unipersonnelle à Orange, Microsoft ou Huawei, de l'Inria ou le Fraunhofer Fokus à la Gendarmerie Nationale ou la ville de Paris. Nos projets sont plus célèbres que nous : ASM, Centreon, Lutece, PrestaShop, Sympa ou Rocket.Chat vous diront peut-être quelque chose ? Philosophiquement, OW2 se trouve quelque part entre Eclipse et Apache : culture technique, infrastructure d'hébergement et d'assistance pour les projets, sur la ligne de crête entre l'esprit du libre et les contraintes du business, nous sommes un acteur de l'économie sociale, persuadé que l'open source est central dans une transformation sociétale nécessaire qui ne pourra se faire sans l'adhésion du monde industriel et académique. A un tournant de notre histoire, nous investissons le créneau de la qualité industrielle des projets avec notre méthodologie "Market readiness Levels", et la gouvernance de l'open-source comme membre fondateur de l'OSPO Alliance (ospo.zone) et éditeur du guide méthodologique "OSS Good Governance handbook". Ne nous y trompons pas : OW2 est un acteur éminemment politique, porteur d'une vision fondée sur la transformation du monde professionnel et de ses valeurs par le code et la coopération. Et cette présentation, avec un survol de notre histoire, adhérents, initiatives et projets, est également l'occasion d'en débattre.

SFScon'20 Bringing the User into the Equation

OW2

The document discusses three initiatives by OW2 to engage mainstream open source software users. It describes a beta-testing campaign platform to get user feedback, a market readiness levels assessment to help users evaluate projects, and an open source governance initiative to help users adopt best practices. The overall goal is to bring users into the open source ecosystem to help projects become more sustainable.

Towards a sustainable solution to open source sustainability, OW2online20, Ju...

OW2

A few years ago, Heartbleed epitomized a massive open source sustainability problem for critical parts of the internet infrastructure. The bug, which affected the popular OpenSSL cryptographic software library, notably compromised the confidentiality of 4.5 million US patient records and cost the industry an estimated $500M. It was soon revealed that the root cause of the issue was that OpenSSL was precariously understaffed. Open source sustainability became a major theme overnight. Stories of maintainer burn-out made the headlines. And tentative solutions started to emerge, most of them donation-based. In this talk we’ll explore a number of existing strategies to fund open source and make it more sustainable, from patronage to dedicated ad networks. And we’ll defend the idea that the best path to open source sustainability is to help companies understand the tangible business value they can get from contributing to open source.

Advanced proactive and polymorphing cloud application adaptation with MORPHEM...

OW2

Open Source governance and the Eclipse Foundation, OW2online, June 2020

OW2

Presentation by Gael Blondelle, Managing Director at Eclipse Foundation. Abstract: In this talk, we will cover two complementary topics: The different Eclipse projects related to Open Source governance, like Eclipse SW360, SW360 Antenna, and Eclipse Steady, as well as the opportunity to leverage SW360 as the core of a larger Open Source governance initiative. The Eclipse IP Process that has been applied to hundreds of Eclipse projects for more than 15 years and is going through a modernization process that involves both simplification from the developer point of view, and openness to new source of trusted data like Clearly Defined.

Open source contribution policies, OW2online, June 2020

OW2

Open source contribution policies are long, boring, overlooked documents, that generally suck. They're designed to protect the company at all costs. But in the process, end up hurting engineering productivity, and morale. Sometimes they even unknowingly put corporate IP at risk. But that's not inevitable. It's possible to write open source contribution policies that make engineers lives easier, boost morale and productivity, reduce attrition, and attract new talent. And it's possible to do so while reducing the company's IP risk, not increasing it. In this talk, we'll look at the general structure of contribution policies, examples in the wild, and tactics to make them suck less. We'll also look at how to turn these policies into self-service software, preventing the tedious email back and forth between engineering and legal in most cases and making open source contribution a breeze. Presentation by Tobbie Langel, UnLockOpen.

Software development at scale, pandemic lockdown and oss ecosystems, OW2onlin...

OW2

The document discusses using open source development techniques within companies through an approach called InnerSource. It suggests that InnerSource can help companies be more resilient, as open source projects have been during the COVID-19 pandemic, by breaking down silos and fostering distributed development communities within organizations. To effectively manage InnerSource, companies should use a data-driven approach and define metrics for people, processes, and community engagement to track success over time in a continuous improvement model.

Overview of the OpenChain Reference Tooling Work Group, OW2online20, June 2020

OW2

Presentation by Olivier Fendt, Senior Manager Open Source Software at Siemens. Abstract: The well-known OpenChain project launched in Sept 2019 a Tooling Group. The objective of this group is to realize a turn-key Open Source toolchain for Open Source Compliance, which is / can be easily integrated in the software development CI/CD pipelines. The Tooling Group uses open source principles to accomplish this, creating a meritocracy producing real world solutions for real world challenges, and sharing these results with all interested parties. The presentation gives an overview of the Tooling group its objectives, the areas of focus, the current state and future plans.

Open Source Compliance at Orange, OW2online, June 2020

OW2

Presentation by Nicolas Toussaint, Software Architect, Orange. Abstract: Orange and Orange Business Services have turned to full open source solutions to tackle the complex problem of respecting the open source legal compliance constraints. This talk presents the journey undertaken the past few years to build and improve the existing tooling and processes to make compliance validation possible, as well as allow overseeing progresses.

Ideas, methods and tools for OSS Compliance assessment, OW2online, June 2020

OW2

Presentation by Boris Baldassari, Consultant, Castalia Solutions. Abstract: While Open Source Software has become mainstream, the understanding of its key principles, from ethics and collaboration to governance and community management, is gaining more interest and attention. There is a comprehensive volume of studies and reports backing up our individual and collective experience, yet we still cannot reliably measure these characteristics, and even less clearly define or assess them. In an attempt to build up confidence and foster maturity in this area, this talk will look at the various existing models and metrics related to OSS compliance and governance, and build upon them to propose methods and tools for their evaluation and analysis. We will discuss the requirements and essential questions to ask, offer guidelines for implementation and suggest efficient ways to present results.

Intelligent package management with FASTEN, OW2online, June 2020

OW2

Presentation by Amir Mir, TUDelft. As recent events, such as the leftpad incident and the Equifax data breach, have demonstrated, dependencies on networks of external libraries can introduce projects to significant operational and compliance risks as well as difficult to assess security implications. FASTEN introduces fine-grained, method-level, tracking of dependencies on top of existing dependency management networks. In our talk, we will present how FASTEN works on top of the Rust/Cargo and Java/Maven ecosystems.

DECODER, a Smarter Environment for DevOps Teams , OW2online, June 2020

OW2

Enabling DevOps for IoT software development, powered by Open Source, OW2onli...

OW2

Presentation by Hui Song, Senior Scientist, SINTEF. We would like to share our research journey towards enabling DevOps for IoT applications, and how Open Source makes the journey feasible and fun. DevOps is widely adopted for developing cloud applications, which supports developers in continuously placing software changes directly to production. As companies are including IoT and Edge devices into their IT infrastructures, supporting DevOps for IoT is a must. However, IoT challenges some fundamental assumptions behind DevOps, such as the homogeneous infrastructure and centralized governance, and therefore, breaking-through research is needed. Funded by H2020, 30 people from 12 partners crossing academia and industry gathered to solve these fundamental challenges, which results in full-stack open source tools for automatic deployment, learning-based operation and security monitoring of IoT applications, and risk management of the development process. The tools are evaluated on industrial use cases in intelligent transportation, smart building, and eHealth. The mass open source tools and communities around IoT development provides the sound foundation for this design research and the opportunities for the further exploitation of the results. In particular, we are proud of spinning off a start-up to commercialize the risk management services in the open source + SaaS model.

Upcoming Challenges in Artificial Intelligence Research and Development, OW2o...

OW2

Artificial Intelligence is now smarter than ever, showing human-like abilities at complex tasks such as images classification or natural language processing. But despite its recent advances, it's still not a silver bullet. This talk will present a few challenges in the research and development of artificial intelligence that slow down its progress and adoption. In particular, problems around fairness, the training of models and how to share them will be introduced as well as possible Free Software solutions. Presentation by Vincent Lequertier, PhD Student, Lyon UNiverversity.

Cacti and Big Data at Orange France, OW2online, June 2020

OW2

We propose a walkthrough of current utilization of Open Source Software in capacity planning for the Orange network infrastructure. The objective of our project is to have a platform that helps engineers to carefully plan the resources available to them as well as to correlate different incidents within remote parts of the infrastructure. In order to achieve this we started using Cacti with the Spine collector which worked great, but Orange France is a very large company with many entities, each with its own governance, and so we began to see some limitations. There was a need to centralize some information from different parts in Orange France as well as to integrate the equipment capacity and load values into BigData Orange. In order to achieve this we developed the “Puits de donneés” platform completely based on Open Source Software. The visualization and statistical analysis part is handled by Grafana while the ETL runs on Apache Software Foundation products like NiFi, Zookeeper and Ambari with a storage solution from MariaDB for which we did extensive performance tuning and customization due to the large amounts of data.

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Overview of the OpenChain Reference Tooling Work Group, OW2online20, June 2020

Open Source Compliance at Orange, OW2online, June 2020

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Intelligent package management with FASTEN, OW2online, June 2020

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Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency. During the hour, we’ll take you through: Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board. Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes. Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI. We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI. This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!

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Ivo Velitchkov

How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?

HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

panagenda

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Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application. This talk covers: Using MobSF for static analysis of mobile applications. Interactive dynamic security assessment of Android and iOS applications. Solving Mobile app CTF challenges. Reverse engineering and runtime analysis of Mobile malware. How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.

HCL Notes and Domino License Cost Reduction in the World of DLAU

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At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience

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Introduction of Cybersecurity with OSS at Code Europe 2024

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Dandelion Hashtable: beyond billion requests per second on a commodity server

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This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).

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5th LF Energy Power Grid Model Meet-up Slides

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Building An Application On The SugarCRM Platform, OW2con'12, Paris

1. Building An Application On The SugarCRM Platform John Mertic

2. Who Am I? ● John Mertic ● Contact Info ● http://jmertic.wordpress.com ● Twitter: @jmertic ● jmertic@sugarcrm.com ( SugarCRM ) ● jmertic@php.net ( PHP ) ● Community Manager for SugarCRM ● http://www.sugarcrm.com ● http://developers.sugarcrm. com/wordpress ● Twitter: @sugarcrmdev ©2012 SugarCRM Inc. All rights reserved.

4. What is CRM? Why is SugarCRM different? What is the future of CRM? Why build on SugarCRM?

8. SugarCRM: The World’s Fastest Growing CRM Company ● Business ● Leading provider of Open Source CRM Software ● Founded April 2004 in Cupertino, California ● Europe Head Office in Munich, Germany ● IBM Global Alliance Partner ● Market Traction ● Award winning products ● 3rd largest global CRM Provider ● 1M users, 80,000+ organizations ● 400+ partners on five continents ● Fastest Growing ● 118%+ billings growth Q1 2012 over Q1 2011 ● > 11 Million downloads ● 2,500+ New customers in 80 countries Leader Position in CRM for Midmarket - June 2010 ©2012 SugarCRM Inc. All rights reserved.

23. Modular Design Source: http://nl.wikipedia.org/wiki/Bestand:Puzzle-piece.jpg

29. Ease of Administration Source: http://www.flickr.com/photos/44124284912@N01/428051636

30. Easy to use developer tools Source: http://www.flickr.com/photos/skistz/398429879

Building An Application On The SugarCRM Platform, OW2con'12, Paris

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