This document summarizes the implementation of Tango/04 monitoring solutions at Zurich Financial Services and Pierre Fabre Ibérica. At Zurich, Tango/04 is used to centrally monitor performance and quality of services across Switzerland, England, and Spain. At Pierre Fabre Ibérica, Tango/04 was expanded from infrastructure monitoring to also monitor security and key business processes like order management. Both companies achieved increased visibility into their operations and were able to more quickly address any issues.

1. Monitor
Tango/04 Monitor - The latest news in System Management and Security for CEOs, CIOs, and CISOs. - Nº4
Zurich Financial Services
monitoring the performance and quality
of services
Pierre Fabre Ibérica
intelligent Business Management
Monitoring Symposium
leaders from Nike and other
companies presented their advanced
monitoring cases
Caja Navarra
chooses Tango/04
and other news...
Total Visibility:
Guaranteed
new Tango/04 Professional
Services benefits
The latest trend in
monitoring strategies

2. Content
4 Zurich Financial Services
Monitoring the performance and quality of services
7 Pierre Fabre Ibérica
Intelligent Business Management
11 Monitoring Symposium 2010
Leaders from Nike and other companies presented their advanced monitoring cases
14 Total Visibility: Guaranteed
New Tango/04 Professional Services benefits
16 News
Brazilian Banks Also Choose Tango/04 · Professional Services Consolidate in Latin America · Caja
Navarra Chooses Tango/04 Solutions to Monitor its Business Processes · Tango/04 Computing Group
Strengthens its Presence on the Web · A New MSP Monitors its Datacenter with Tango/04
16 Dilbert
A keen business observer
17 Tango/04: Close to You
2

3. Letter from the CEO
All the People Moving
In times of turbulence and changes, those who stand still are rapidly left behind. It’s time to
move, to improve, to contribute. As Al Gore says: “Doing the right thing moves us forward.”
So we keep moving to help you move forward. To push the limits of monitoring into new, exciting grounds.
To allow you not just be in compliance with regulations, but really safe. To assist you not just in monitoring
infrastructure, but to achieve breakthrough levels of service. To help you not just to create fancy dashboards,
but to radically improve productivity in all the critical business processes.
We are delivering on our promise to create a comprehensive “1-2-3” (Technology, Security, Business)
monitoring solution and to serve you better, we are actually accelerating our efforts. Our company personnel
grew by 15% in 2009, while most IT companies were executing massive layouts.
To serve you better, we created a series of innovative Professional Services, crafted for every necessity. Services
that will allow you to take advantage of every cent of your investment in Tango/04.
We are really striving to be the Leader in Enterprise Monitoring, because we are convinced it is
the way to empower you, your career, and your company. And we are getting noticed. Gartner, a
well-known analyst company, recognized us as a player in their latest research, for the first time, In times of
complimenting our vision and strategy. And we are winning more and more in competitive bids, turbulence and
and even displacing the legacy frameworks for those looking for more agility and less cost. changes, those
who stand still are
We are also increasing our geographic reach in emerging markets. To add to our outstanding rapidly left behind.
Latin American success, we opened a new office in Brazil recently, and we just added two big Doing the right
regional Brazilian banks as clients (IBI, a Bradesco firm, and Votorantim, which together manage thing moves us
more than 30 million customers), with thousands of servers and infrastructure components.
forward.
And we are also expanding in the size of projects, too, going beyond our traditional mid-size
customer, winning in very large enterprises.
And more and more customers are expanding their projects into Operational Business Intelligence, which
means controlling, in real time, critical business processes such as logistics, Web-based services, financial
systems, insurance bids, call centers, and more. We are glad to see how happy end users get when they see IT
helping them so much, and we are glad to see CIOs being recognized and promoted for it.
And all this is just the beginning. We have so many new capabilities in the pipeline today, which we can’t wait
to show you soon! The upcoming years are going to be fantastic for everybody. For everybody who wants to
move, at least, and be part of the Advancing People.
We invite you to share this amazing journey with us.
Raul Cristian Aguirre
President and CEO
Tango/04 Computing Group
3

4. Centralized management with international scope
Zurich
Financial Services
monitoring the performance
and quality of services
From their Center of Excellence, the insurance company controls
business activity in Switzerland, England, and Spain.
performance and quality of services provided in
different countries.
Pierre Butin, Operations Architecture Manager
of Zurich CoE, said: “We had quite a big problem
Zurich Financial Services Group (Zurich) is an which was that we had no visibility of the behavior
insurance-based financial services provider. of applications in production. That is, we didn’t
Founded in 1872, the group is headquartered know when an application was running slower than
in Zurich, Switzerland, and serves customers usual, or not working properly, we didn’t know
in more than 170 countries. Its Center of how or if that could have an impact on something,
Excellence analyzes, develops, and implements or why it was happening.“
business applications, and is responsible
for its operation. This is why it monitors the So, after a Proof of Concept (PoC) in which
performance and quality of services provided Tango/04 learnt about the needs of the company,
by the company in Switzerland, England, and Zurich CoE decided to implement its monitoring
Spain, and plans to continue adding new solution for displaying information graphed in a
markets in the near future. simple and intuitive way regarding business activity
(transactions, users, and response time, among
others) in automated dashboards and in real time.
The commitment of offering a service of “In Zurich we use tools from a lot of different companies:
excellence CA, IBM… but in the CoE we knew Tango/04 from
After more than 130 years of history, Zurich is present previous AS/400 and Security monitoring projects
in over 50 countries, serves in 170 countries on the five for compliance and protection of sensitive
continents and has more than 38 million customers data (such as LOPD in Spain). When the
worldwide. Of course, such growth would not have idea of this project was born, Tango/04’s
been possible had it not been for their sustained team made a PoC to demonstrate the
commitment to the quality of their services. real capacity of the solution to recover
information from the different layers of
In order to continue guaranteeing quality service, our architecture and display everything
the insurance company founded a Center of in dashboards. We didn’t have a lot of
Excellence (CoE) from where they analyze, develop, time and we needed a solution which gave
and implement several business applications. us the agility we didn’t have. We were really
The CoE is responsible for the operation of these confident that Tango/04 would be able to meet
applications and therefore constantly monitors their to our requirements,” explained Butin.
4

5. “The project took between
three and four weeks, it was
really fast”
The project Benefits achieved: visibility and
The Tango/04 monitoring solution implemented in proactivity
Zurich CoE allows the company to be agile, since “Now we can see what is happening, and we
it monitors the state of their business and their have visibility of the behavior of applications
infrastructure availability in a centralized and in production. So, if there are incidents, we
proactive way. can see at what level of the architecture they
are happening, or what application module is
The Architecture and Operations Department of experiencing the problem. This is very important.
Zurich CoE, as well as users from business areas, Tango/04 gave us visibility and proactivity. Thus
can access personalized (according to their profile) we are now able to go faster to where the mistake
real-time dashboards via the Web, in order to is and fix it sooner,” described a satisfied Butin.
examine business activities, transactions, or other
critical processes. Since the implementation of the project,
several departments of Zurich CoE can see the
Butin explained the scope of the Project: “The
architecture is quite complex and the volume
of processed information is very large. This was
not just about recovering data at the i Series
level. There is data that we have to search
within applications such as CA Wily,
others within the Web server, within
interfaces... globally, information is not
homogeneous and it is not in one place,
but in several. What we checked before
beginning the project was the ability of
Tango/04 to monitor different sources
of information, and therefore obtain
the parameters of our service
quality. Once started, the project
took between three and four
weeks, it was really fast.”
5

6. “Tango/04 gave us visibility
and proactivity”
main monitored metrics on multiple Next steps
screens: application response times, After the project’s success, Zurich CoE is
transaction volume, anomalies, and much more. getting ready to continue expanding the scope of the
Access to Dashboards is open, so it can be used by solution. The first objective is to create new dashboards
a Program Manager, an Architect, staff from the to extend the scope of monitored processes.
Operations Department, or other qualified employees
to know the behavior of applications in real time. “We want to cover other applications that we use
and that are not reached today. We are also defining
the critical transactions, so that we can monitor and
measure them along the layers of the architecture,”
described Butin.
Also, Zurich CoE is planning to amplify the monitoring
solution to new countries. Butin explained: “Tango/04
must be considered as the applications monitoring
platform in Production. Each time a new country uses
CoE’s applications, the monitoring at the application level
would be done with Tango/04.”
When consulted about his satisfaction with Tango/04
solutions, Butin didn’t hesitate: “Would I recommend
Metrics control in real time. The solution allows measuring how many
estimates are made per hour and per day, which reflects the performance of the solution? Yes, yes, yes. My boss says that he used
the service. It also permits monitoring SLAs, payment logs, memory usage,
basic parameters, and much more. to end the day with two aspirins, and now he ends it
with a beer!”
“This is not just about seeing if something works
or doesn’t work, the important thing is to see its
performance,” explained Butin. He continued: “It is
a little bit different from traditional organizations,
because the monitoring of infrastructures is done by
different Operations teams in Switzerland, England,
and Spain. But that’s just in the level of infrastructure.
As for the applications level, the knowledge is here in
the CoE, and that’s why we need to have a different
vision. The CoE develops and operates Tango/04
monitoring solutions in production because it needs
to have this vision of the services provided by Zurich.”
Screens at Zurich CoE’s offices.
T
he Advanced Assistance Services were chosen as the methodology
for the implementation of the project. It’s a service provided by
Tango/04 that has been designed for customers who, due to particular
situations, require additional support to successfully implement the
project and/or to administer the solution. This approach allowed flexibility
in the implementation, as well as cost savings, as they were able to take
advantage of the previously existing knowledge of Zurich’s staff about the
functioning of Tango/04 solutions.
6

7. Another successful “1-2-3” case
Pierre Fabre Ibérica
Intelligent Business Management
The Spanish subsidiary of the pharmaceutical company Pierre
Fabre continues to expand their use of Tango/04 solutions. In 2009,
after opening its new, highly automated logistics warehouse, they
decided to expand their infrastructure and security monitoring to
all business processes.
Pierre Fabre is the second largest independent
French pharmaceutical company. Some of its
main brands for the general public are Klorane,
Galenic, and René Furterer, in addition to Ducray,
A-Derma, Avène, and Pierre Fabre Dermatology for
dermatology. Pierre Fabre Ibérica is the Group’s first
foreign subsidiary, and it currently employs about 10,000 people with a
turnover of more than €1.8 million.
7

8. “With this project we have improved
our systems without increasing
our resources. Tango/04 has really
helped us”
The Problem of the technological infrastructure in each of
“We are a leading pharmaceutical company in Spain, their headquarters. Afterwards, they controlled the
especially in certain brands related to cosmetics and order management process flow, from the receipt
dermo-cosmetics. We basically do two activities that of the order in Pierre Fabre Ibérica’s EDI to ERP
can not fail: sell and dispatch. Processes involved in management, and finally packing and delivery control,
these activities have to be very well controlled, mainly through the store’s logistics process software.
to give our customers and the market what they are
asking us for, and to anticipate any eventuality that Implementing the monitoring of infrastructure
may cause the strategy (to sell and serve well) to took approximately a month and consisted mainly
deviate from what we need to do in order to achieve in the creation of an inventory, not just of the new
our goals,” said Javier Begil, Computing Division logistics warehouse (where most of the technology
Manager of Pierre Fabre Ibérica. is), but also of all the company’s agents.
Xavier Ordeix, Project Manager of Pierre Fabre Ibérica,
explains: “In a year and a half we have multiplied by
2.5 the number of monitored servers and now we
have about 500 monitors that recognize everything
from a printer located in the innermost corner of the
dispatching center, to the largest host server in our
offices. We learn of anything that might happen: lines,
processes, or services that fail, pings that do not work,
programs with errors... anything that is important and
may affect the daily functioning of online business, we
have it monitored.”
Monitoring of Pierre Fabre Ibérica’s stockage process in their Security Monitoring
logistics warehouse
Pierre Fabre Ibérica’s security monitoring involved
the control of entry attempts with invalid passwords
Thus, driven by the desire to meet the rising needs of a and erroneous access to the company’s critical data
continually growing company, and always with the main for internal audits.
objective of providing efficient service, Pierre Fabre Ibérica’s
Computer Division has extended the scope of Tango/04 This phase of the project was smaller, but no less
monitoring solutions into new areas of the company. important: “With the help of Tango/04 we implemented
a standard package of monitors that guarantees us
In 2009, after opening a new, highly automated safety. We don’t often have trouble in this area, but
logistics warehouse, they decided to carry out a it’s still interesting to have the solution, considering the
project that was organized in three phases: the number of terminals that we have, the level of users, and
first referred to the technological infrastructure, the communication lines to which everyone can have
the second was security oriented, and the third for some access to,” explains Ordeix.
monitoring business processes.
Business Processes Monitoring
Infrastructure Monitoring The main business process
The first phase of the project for Pierre Fabre Ibérica is
implemented in Pierre Fabre order management. This
Ibérica involved the monitoring “The project really works. This process consists of the
gives visibility and credibility to the
department”

9. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Computing Infrastructure Monitoring. Pierre Fabre Ibérica controls the operations of its four centers: The
Logistics Center, The Marine Center, The Research Center, and its offices in Madrid.
bidirectional communication flow that involves both “All this information flow circulates through several
Pierre Fabre Ibérica and its customers, which implies steps and in some of them we were blind. For
that orders received at the end of the day should be example, sometimes an order wasn’t delivered and
launched and shipped the following day, as well as could be stuck for days or weeks without anyone
properly billed. knowing. There was nothing or nobody to warn us,
until the head of administration or a customer called
All that information circulates in Pierre Fabre asking what happened with the order and then we
Ibérica among the major applications, such as ERP would investigate what had happened,” explains
and the logistics warehouse software, using EDI. Ordeix. “It’s not like that anymore. Now we learn the
The main objective in this phase of the project next day when we arrive in the morning if there’s
was to control the interface between each of these been any order that has lost any lines or some lines
elements. From this, information from all monitors that have lost their heads, or any similar problem,
is presented in one main view, where the flow of and if there is something truly alarming we get to
information can be observed. This view provides work on it immediately. And the best part is that we
an accurate picture of the state of the components can act without the customer even becoming aware
and the relationships between them. of the incident.”
9

10. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
From IT to the Rest of the Company: In
the Present and in the Future Pierre Fabre Ibérica…
Once the goal of controlling the information flow
• Aligned IT and Business using tools that
was achieved, Pierre Fabre Ibérica decided to go
provided the company with great added
one step further and offer the monitoring tools to value
users from other areas, mainly from Logistics, and
• Tripled its effectiveness without
therefore provide visibility and added value to their increasing its staff
investment.
• Improved its response times
by providing more proactivity
“The decision to extend the usability of the solution to its management
is mainly due to the complication per se of the
logistics, which to me is one of the most important • Increased the IT
Department’s prestige
areas of the company. For example, it is so by providing visibility of
important to have quick indicators that show what their work
is happening, that if this tool didn’t exist, we’d have
• Adapted the
had to invent it,” says Begil. solution to all of
the company new
Another goal, related to the previous one, was to needs
achieve alignment between IT and Business. One of
the main measures taken to achieve it was to always
take into account who would be the end user when
planning the extension of the project; this brought
great benefits for IT within the company. Begil explains:
“These kinds of projects are binary: either they work
or they don’t. Therefore, the fact that they work and indicators, whether they are KPIs or KRIs, that we will
they are validated by the departments to which they launch this year.”
are offering a range of services provides visibility and
makes the department gain credibility and generates Pierre Fabre Ibérica is currently working with other
synergies. In the company, departments that already departments of the company to define their online
saw how this works are preparing a second batch of services KPIs and KRIs.
T
he initial plan of the monitoring project began with a week of training where
the basic knowledge related to the monitoring solution was transferred to
Pierre Fabre Ibérica’s team. Afterwards the different phases of the project
were embarked upon using the 50-50 methodology. This means it was implemented
jointly by Tango/04’s and Pierre Fabre Ibérica’s respective teams, with the objective of
providing the client with the necessary knowledge to be as independent as possible at
the end of the project, and capable of maintaining the solution and making it evolve.
10

11. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Monitoring
Symposium 2010
The only event entirely dedicated The seventh edition of the event was celebrated in
to corporate monitoring Spain on May 7th and was attended by more than 100
CIOs and other professionals of the technology industry
gathered leading companies from from leading European companies.
all over the world once again This annual event has been organized by Tango/04
Computing Group for more than 3 years in Europe
and Latin America, with the purpose of presenting
the latest news about monitoring technologies for
increasing process visibility.
This time, the event took place in the luxurious Hotel
W Barcelona and was about “News and Challenges
for Total Visibility.” The attendees were able to
listen to success stories of corporate monitoring
from leading companies from different industries,
presented by the users themselves. The main cases
were: Nike, Pierre Fabre Ibérica, Sligro y CC&G
(London Stock Exchange Group), who presented
their success stories and described how Tango/04
solutions increased their visibility and improved both
their daily jobs and their business results.
11

12. Tango/04 Monitor - Novedades en gestión de sistemas y seguridad para el CIO, el CEO y el CISO
CC&G, the clearing and
guarantee agency that is part
of London Stock Exchange
Group, commented on their experience using
Tango/04 BSM solutions to assess operational
risk autonomously in real time and ensure the
accuracy of derivatives closing prices at the end
of every day.
Pierre Fabre Ibérica explained
how they aligned IT and Business,
tripled their effectiveness
without increasing its staff, and
improved response times by
monitoring their infrastructure and security as well as
their business processes.
Sligro, the largest food wholesaler
in the Netherlands, described
how they implemented Tango/04
solutions to automatically and
continuously control their most critical business
processes, providing higher availability and significant
time and resource savings, as well as increasing the
company’s profits.
Finally, Nike presented their
latest news about the corporate
monitoring project implemented
to manage the most critical
logistic business services for its regional warehouse in
Belgium. This project has not only been improved, but
is now managed autonomously and continues being
implemented across the globe.
More than 100 CIOs and other professionals from the
technology industry from several European leading
companies attended the event, including: Alcampo,
Aspasiel, De Cecco, Grupo Mondial Assistance España,
ITC (Caixa Catalunya), Lagardère Active, Liberty
Insurance Group, Louprey International, MAPFRE,
Nintendo Ibérica, Random House Mondadori, Reale
Seguros Generales, Seur Geopost, TNT Express
Worldwide Spain, Zurich Financial Services, and
more.
Raúl Cristian Aguirre, Tango/04 CEO presented the
latest world trends for improving performance,
control and service levels provided by IT and Security
Departments to different areas of the company.
12

13. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Regarding this, he said: “Companies need visibility
of their business processes, as well as the state of
their technology infrastructure and requirement
compliance in order to be competitive. The
success stories presented in the Symposium by the
protagonists themselves correspond to some of the
pioneering companies in implementing Tango/04
solutions for Total Visibility, and they confirm that
our tools improve both their daily work and their
business results.”
To conclude the event, the attendees participated
in a recreational activity that consisted of the Visit the Symposium’s microsite and
production of amusing chocolate desserts. watch the presentations!
www.tango04.com/symposium2010
Monitoring Symposium in Buenos Aires, Argentina
As in previous years, Buenos Aires also hosted the traditional event. In its Latin American edition, the
Luxury Hotel Sofitel La Reserva Cardales was the scene that brought together IT professionals from various
industries.
The event, known there as the Barcelona/04 Monitoring Symposium (due to the name of the Latin American
subsidiary of Tango/04 Computing Group), was attended by Technology, Security and Systems Managers
from more than 80 leading American companies, including: Arcor, Danone, Banco Itaú, Bayer, DIA%, MAPFRE,
Swiss Medical, BBVA, Bancard, Visa, Cencosud, Metlife, AGD, Banco Ciudad de Buenos Aires, Tarjeta Naranja,
Banco Hipotecario and Prudential, among others.
The attendees were able to listen to success stories of corporate monitoring in leading companies presented
by their protagonists. The main cases were:
Zurich Argentina: the national headquarters of one of the most solvent insurance companies in the world
uses Barcelona/04 solutions to centralize the monitoring, auditing and control of computing security in real
time, as well as their critical business applications in multiple platforms.
Banco Votorantim: the Technology Manager of this bank which is part of one of the largest economic groups
in Brazil, traveled from this country to present their success story. The company controls its entire technology
infrastructure in real time and the monitoring of critical business services, such as Bank Payment System, and
its 170 plus agencies.
Banco Galicia: using Barcelona/04 solutions, the company implemented a
wide range of controls to carry out the centralized
monitoring of their security events and therefore
comply with multiple regulations from the Central
Bank of Argentina, SOX, External Audits, and other
requirements.
13

14. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Total Visibility Guaranteed
The strengthening of the Tango/04
Professional Services offer produced a
growth of the monitoring solutions and a
conspicuous improvement in the visibility
and the capability of control provided to
companies
By Carlos Pédéflous
Global Chief Operating Officer and founder of Tango/04
Latin American subsidiary
Given the current problems of companies, in terms of steadily. Companies found in it the possibility of
complexity and limited resources to manage multiple outsourcing tasks that would require their time
technological solutions and products, we adapted our for research and setup, but are performed more
offer to provide flexible and effective options to help them efficiently when delegated to Tango/04.
meet this need. In 2009, Tango/04 presented its renewed
approach on Professional Services, aimed at responding An IT professional known as a Customer Consultant was
to the growing need to maintain and evolve corporate assigned to each client to follow the evolution of the
monitoring projects. solution in the particular context of their business, and
meet their specific needs. And it was interesting to see
After a thorough analysis and consultation with our how this provided greater peace of mind and agility
customers worldwide, we concluded that companies for companies, as the service guaranteed personalized
chose different strategies: some prefer to have greater support for a year without risk, and with a very flexible
autonomy and resources to manage the solution, and and economical scheme.
others with less internal resources, require a higher level
of collaboration from us. In all cases, regardless the level Results of this new service were soon noticeable:
of administration, they expected continuous and flexible companies from around the world used the Advanced
support, which would allow them to optimize the use Assistance Service for maintaining and updating their
of their own resources and take full advantage of this Tango/04 solutions and making them grow, primarily
solution that could extend its benefits every day. to gain greater visibility in their management. The
case of Pierre Fabre Ibérica, described in detail on
Since then, the new Advanced Assistance Service, page 7 of this magazine, is perhaps one of the best
part of our Permanent Coverage Services, grew examples of this.
14
14

15. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
The Spanish subsidiary of the second largest times. We continue to believe that the initial project
independent French pharmaceutical company is just the beginning. The goal is to become a strategic
extended their infrastructure and security monitoring ally who helps professionals grow in their activities.
to all business processes using this service, which
led to a new model of working within the company: Tango/04 is working with its partners to expand the new
the proactive and intelligent business management, Professional Services worldwide. Contact your supplier to
thanks to the possibility of having real time visibility of verify availability in your zone.
everything that happens in both IT and other areas of
the organization. In the image you can see the screen
that they use to monitor the order process in their
logistics warehouse.
To learn more about our
Professional Services offer, contact
We want to continue accompanying our clients in
your Account Executive
their growth and steadily improving the quality of our
solutions, as well as the value obtained with them, to
provide the appropriate response to their needs at all
15

16. News
Brazilian Banks Also Choose Professional Services
Tango/04 Consolidate in Latin America
Two of the largest banks in Brazil have chosen Tango/04 The Tango/04 office in Buenos Aires, Argentina, is
for their corporate monitoring: Banco Votorantim and the group’s Latin American headquarters. Driven by
Banco Multiplo IBI. the extraordinary success of recent years, the group
continues to consolidate its presence in emerging
Banco Votorantim is the third largest private financial
markets in the region, where it also has sales offices in
institution in Brazil and Banco Multiplo IBI is part of
Brazil and Colombia.
Bradesco, the largest private bank in the country. Both
companies chose Tango/04 solutions to control and Recently, new executives have joined the Professional
monitor their technological infrastructure and their Services team offices in Brazil and Colombia, with the
business processes and services (BSM). goal to continue growing in these countries and ensure
the quality of the service provided to customers in the
Banco Multiplo IBI chose Tango/04 solutions primarily
region.
for their ease of use and extendibility, which will allow
them to fully meet the ever rising needs for control of Tango/04 expects to continue strengthening its
the entire bank. The implementation of the VISUAL professional services worldwide, with the clear
Message Center solution, will take between three and objective of working with clients on the dual task
four months to complete. of maintaining and evolving the solution to meet
everyone’s monitoring needs.
Banco Votorantim also began the project in October.
One of its main objectives is to monitor their Banking
Payment Services and branches.
Dilbert
16

17. Caja Navarra Chooses Tango/04 Solutions to Monitor its
Business Processes
The most important savings are transparency and participation. Tango/04
bank in Navarra, Caja de Computing Group is proud to cooperate with their
Ahorros y Monte de Piedad de magnificent work.
Navarra, commercially known
as Caja Navarra or CAN, chose
Tango/04 solutions as a strategic tool to carry out its
Business Service Management (BSM).
The organization chose the Spanish company for
several reasons: matching vision, strength, agility, and
ease of implementation, market benchmarks, and,
ultimately, their value for money.
The project entailed the modeling of different Banking
Business Services, such as: Methods of Payment,
E-banking, Intranet, Email, etc. Also, several control
panels were designed in order to represent business
and technical indicators.
Caja Navarra is a pioneering financial institution
in civic banking and banking 2.0. Its main values
Tango/04 Computing Group Strengthens its Presence on the Web
While the company gets ready for the launch of its translates into an unmatched ability to maintain a
new website, it is also strengthening its presence on fluid and permanent contact with active and potential
social networks such as Twitter and LinkedIn. customers, understand their needs, and continually
inform them with news about the company that may
On LinkedIn, a network known for its use for
be useful,” says Pedro Trejo, Tango/04 Marketing
professional purposes, the company has two groups:
Manager.
Tango/04 Computing Group and Tango/04 Customers,
directed exclusively to customers. The groups were Twitter profile:
created to share articles, discuss issues, and make http://www.twitter.com/tango04cg/
news and events related to software, monitoring, IT,
LinkedIn groups:
and business public.
Tango/04 Computing Group | Tango/04 Customers
Twitter, which began as a tool for personal use only,
due to its great power of communication, became a
tool also used by companies. Tango/04 began to use
this network to make their presence at events known,
and virtually invite the world to participate.
“Web 2.0 allows the interaction of people with similar
interests from around the world. For businesses, this

18. News
A New MSP Monitors its Datacenter with Tango/04
require any installation on the monitored components.
Furthermore, the software’s ease of use generated
benefits as of the implementation phase.”
The project involved more than 200 systems (both real
and virtual), disparate operating systems and databases,
and multiple services and applications to be monitored in
real time, including a number of controls for monitoring
user experience on business-critical applications (SAP
and Citrix in particular). In addition to systems, over 300
network devices are monitored, and altogether more
than 2000 monitoring controls have been implemented,
and distributed over thousands of Business Views and
Aspasiel, an Italian subsidiary company of ThyssenKrupp hundreds of Enterprise Views by Tango/04 specialists in
Acciai Speciali Terni (one of the main producers of collaboration with Aspasiel’s internal staff.
stainless steel in the world), is an MSP (Managed
Services Provider) that provides Information Technology The whole project was completed in only three months.
infrastructure solutions and services to companies
across the world.
Despite the fact that the company already had a
monitoring solution (CA’s Unicenter), the acquisition
of new customers over the last few years generated
a considerable growth of their datacenter, and the
existing tool proved to be unable to provide what
they needed. Its complexity for implementing new
controls, and the level of flexibility that it offered
were insufficient for adapting to the changing needs
of Aspasiel, which made it necessary for the MSP to
put out a bid to look for a monitoring solution which
didn’t require such an excessive effort (both technical
and financial) to maintain.
After carefully studying the market, both Aspasiel’s
management and the technical staff agreed on
choosing Tango/04 solutions, and the results didn’t
take long to arrive. The architecture of the solution,
along with the organization’s structure, considerably
simplified the management of outsourced monitoring
services that they offer, and made it possible for the
company to pursue new opportunities in the Managed
Services Provider (MSP) sector. Massimo Forti, Systems Read these and more news at:
Engineer of Aspasiel, said: “We’ve replaced the previous www.tango04.com/news
solution completely. One of the great advantages was
the agentless nature of the product, which doesn’t
18

19. close to you About Tango/04
Tango/04 Computing Group is one of the leading developers of
monitoring software for Technology, Security/Compliance and
Tango/04 offers you different
communication channels so that Business Service Management (BSM)
you are always up-to-date with
the latest trends in monitoring and Tango/04 helps companies maintain the operating health of
security.
business processes, improve service levels, comply with security
audits, increase productivity and reduce operating costs aligning
their IT department with their business objectives. The group’s
unparalleled “1-2-3” monitoring approach provides in only one
single easy-to-use, real-time, multiplatform solution a powerful
tool to: 1) Manage your critical infrastructure, applications, and
We invite you to discover Tango/04 eChannel, our new
online training and communication service, through which business services (BSM), 2) Comply with current and future
we will keep you informed about the latest news in IT and audits, and control your security in real time, and 3) Manage
introduce you to the latest technologies created by our R&D your business processes in a centralized and effective way.
department in Barcelona.
Through our Web seminars learn the views of experts and The group operates throughout the world through its vast network
high profile people in the industry and let our team of of Business Partners and has more than 2,000 customers, including
professionals answer all your questions. Every event is free
companies such as: 3M, Alcampo, Arcelor, Banco Itaú, Bayer, BBVA,
and available in English.
Boehringer Ingelheim, Bridgestone, Citigroup, Capgemini, CC&G
Visit www.tango04.com/events to find out about the (London Stock Exchange Group), Coca-Cola, Danone, DIA, Dolce &
upcoming eChannels and our Learn How section. Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First Data Ibérica,
Fortis, GE Money, Gucci, Helvetia, Inditex (Zara), ING Nationale-
Nederlanden, Liberty, L’Oréal, Luxottica, MAPFRE, Manpower, Miele,
www.tango04.com Nestlé, Nike, Nissan, Pierre Fabre Ibérica, Prada, Random House
Mondadori, SEUR Geopost, Shell, Telmex, TNT, Tribunal Regional Do
Trabalho, Yves Rocher and Zurich Financial Services, among others.
On our Web site, www.tango04.com, you will find all
the information you need about our solutions, including:
brochures, case studies, white papers, business
meetings, press releases, and a lot more. Alliances
IBM
• IBM Business Partner
• Advanced Level PartnerWorld for Developers member 1996
Email and telephone • IBM “All Star” Partner for product innovation 1997 - 2002
• Tango/04 products are IBM Value Added Approved in Europe
• Direct Technical Liaison with IBM iSeries labs in Rochester, MN, USA
You can easily get in touch with Tango/04, to solve any doubt • OS/400 Early Code Release program member
or question, by emailing us at info@tango04.net or calling • Automatic Computing Initiative technical and marketing alliance for
+1 800 304 6872 (USA & Canada) or +34 932 740 051 (EMEA). self-managing systems
We are more than happy to assist you. Microsoft
• Member of Microsoft Developer Network
• Access to early Windows releases
Red Hat Linux
• Red Hat Linux Partner
Monitor Magazine Agile Alliance
• Agile Alliance Corporate Member
Read this edition, and previous editions, at
www.tango04.com/monitor
To find out more about our solutions/products, don’t hesitate to call us at
+1 800 304 6872 (USA & Canada) © 2010 Tango/04 Computing Group, S.L. All rights reserved. Reproduction prohibited without specific
permission from Tango/04 Computing Group, L.L.C. Avenida Meridiana 358, 5º A-B, 08027 Barcelona,
+34 932 740 051 (EMEA) Spain. Phone: +34 932 740 051. All trademarks mentioned may be registered by their owners.

20. The Tango/04 equation
Systems run continuously
Business performance is optimized
Security is assured
Operating costs are reduced
Greater Profitability,
Availability and Fast ROI
The latest trend in
monitoring strategies
www.tango04.com/123 Tel: +1 800 304 6872 info@tango04.net