The document is a proposal from Trans Global Solutions to upgrade the service department of Capital City Honda in Columbus, Ohio. The proposal outlines objectives to implement a cutting-edge technology solution to increase customer service and compete in a higher market segment. It describes the current systems, responsibilities of both companies, benefits of the project, and provides a work plan and investment schedule. If accepted, Trans Global Solutions will oversee hardware and software installation, training, testing, and post-implementation support.
NBM Distribution provides this corporate information document to customers and suppliers. It outlines key details about the company including:
1) An overview of NBM Distribution, its founding, growth, locations, and commitment to quality standards.
2) The company's vision, aims, objectives, and leadership approach which focus on customer loyalty, profitability, growth, and employee commitment.
3) Organizational structure charts and contact information for company directors and departments.
4) Compliance information such as registration, VAT numbers, insurance, and membership in a responsible payment practices campaign.
Summit Dream - a proposal of database projectHuang Zachary
Week I of the introduction provided background on mountaineering accidents that occur due to unscientific schedules and reliance on experience alone. The goal is to build a database to assist climbers in making scientific, detailed climbing schedules that consider approaches, camps, time management, equipment, and load. This will be achieved using resources like historical data, schedules, experts, and mathematical theory along with computers to generate customized schedules for individual climbers based on their information and provide feedback to modify the schedules. The schedules will then be output and sent to climbers.
Project Design & Proposal Guidance Training 4 ManagersMuinami Kaberi
The document provides guidance on project design and proposal writing for AAH-I staff. It introduces the AAH-I Project Development System (APDS) which aims to improve project quality. APDS guides staff through the project cycle from developing concept notes to full proposals. It includes chapters on concept notes, project design, results frameworks, and proposal writing. The goal is to support consistent, high quality project design that aligns with AAH-I's values and strategic objectives.
1) The document proposes developing a web-based course enrollment system using PHP, MySQL, JavaScript, HTML, and CSS.
2) It will allow students to enroll in courses online and provide reports to staff.
3) The system will be tested at the database level and interface level before full implementation. Maintenance of the system will be conducted regularly to ensure functionality.
The document outlines a project proposal for a Job Search Project Data Base System. The system will allow job seekers to search for jobs online and apply through an agency portal rather than having to visit in person. It will connect job seekers with agencies and allow them to view and apply to suitable jobs based on their qualifications. The proposal discusses the purpose and scope of the project, outlines some problems with existing systems, and lists objectives of the new system such as facilitating job searches, connecting seekers with providers, and allowing employers to post new jobs. It then covers the proposed methodology, including data collection, design, database creation, and testing before submission.
Server and Asset Management System Project Proposal Ian Lewis
This is a mock proposal for Cerner Healthcare that would save at least $36,400/year by implementing an asset management system to integrate/replace disparate information systems. Our team included a member of Cerner’s Managed Services Department, and worked with a Cerner Project Manager to elicit requirements and estimate loss due to inefficiency.
The document proposes a project on the Android operating system. It discusses that Android is an open-source software stack that includes an operating system, middleware, and applications built around Linux and Java. The goal of the project is to produce a research paper providing a brief description of Android, including its features like applications framework, Dalvik virtual machine, integrated browser, and support for media, Bluetooth, GPS and other hardware. The paper will cover topics like Android architecture, applications, application framework, libraries, runtime, Linux kernel, secure data storage, execution environment, Dalvik VM, task management, memory management, application lifecycle, security, and development tools.
The document is a project proposal for developing a live shopping system. It outlines the goals of creating an online shopping application that provides features like product searching, wish lists, notifications, and tracking of deliveries. The proposal discusses the motivation to address problems with existing online shopping and the objectives to develop a reliable and functional virtual shopping experience. It also provides details on the technologies to be used like Java, MySQL, and Tomcat as well as a proposed project schedule.
NBM Distribution provides this corporate information document to customers and suppliers. It outlines key details about the company including:
1) An overview of NBM Distribution, its founding, growth, locations, and commitment to quality standards.
2) The company's vision, aims, objectives, and leadership approach which focus on customer loyalty, profitability, growth, and employee commitment.
3) Organizational structure charts and contact information for company directors and departments.
4) Compliance information such as registration, VAT numbers, insurance, and membership in a responsible payment practices campaign.
Summit Dream - a proposal of database projectHuang Zachary
Week I of the introduction provided background on mountaineering accidents that occur due to unscientific schedules and reliance on experience alone. The goal is to build a database to assist climbers in making scientific, detailed climbing schedules that consider approaches, camps, time management, equipment, and load. This will be achieved using resources like historical data, schedules, experts, and mathematical theory along with computers to generate customized schedules for individual climbers based on their information and provide feedback to modify the schedules. The schedules will then be output and sent to climbers.
Project Design & Proposal Guidance Training 4 ManagersMuinami Kaberi
The document provides guidance on project design and proposal writing for AAH-I staff. It introduces the AAH-I Project Development System (APDS) which aims to improve project quality. APDS guides staff through the project cycle from developing concept notes to full proposals. It includes chapters on concept notes, project design, results frameworks, and proposal writing. The goal is to support consistent, high quality project design that aligns with AAH-I's values and strategic objectives.
1) The document proposes developing a web-based course enrollment system using PHP, MySQL, JavaScript, HTML, and CSS.
2) It will allow students to enroll in courses online and provide reports to staff.
3) The system will be tested at the database level and interface level before full implementation. Maintenance of the system will be conducted regularly to ensure functionality.
The document outlines a project proposal for a Job Search Project Data Base System. The system will allow job seekers to search for jobs online and apply through an agency portal rather than having to visit in person. It will connect job seekers with agencies and allow them to view and apply to suitable jobs based on their qualifications. The proposal discusses the purpose and scope of the project, outlines some problems with existing systems, and lists objectives of the new system such as facilitating job searches, connecting seekers with providers, and allowing employers to post new jobs. It then covers the proposed methodology, including data collection, design, database creation, and testing before submission.
Server and Asset Management System Project Proposal Ian Lewis
This is a mock proposal for Cerner Healthcare that would save at least $36,400/year by implementing an asset management system to integrate/replace disparate information systems. Our team included a member of Cerner’s Managed Services Department, and worked with a Cerner Project Manager to elicit requirements and estimate loss due to inefficiency.
The document proposes a project on the Android operating system. It discusses that Android is an open-source software stack that includes an operating system, middleware, and applications built around Linux and Java. The goal of the project is to produce a research paper providing a brief description of Android, including its features like applications framework, Dalvik virtual machine, integrated browser, and support for media, Bluetooth, GPS and other hardware. The paper will cover topics like Android architecture, applications, application framework, libraries, runtime, Linux kernel, secure data storage, execution environment, Dalvik VM, task management, memory management, application lifecycle, security, and development tools.
The document is a project proposal for developing a live shopping system. It outlines the goals of creating an online shopping application that provides features like product searching, wish lists, notifications, and tracking of deliveries. The proposal discusses the motivation to address problems with existing online shopping and the objectives to develop a reliable and functional virtual shopping experience. It also provides details on the technologies to be used like Java, MySQL, and Tomcat as well as a proposed project schedule.
The document outlines a proposal for a website that would allow parents to rate and review childcare centers in New Zealand. It describes the objectives, scope of work, and costs for developing a website that empowers parents and improves childcare services through an unbiased ranking system. The proposal includes plans for designing the site, developing secure login functionality, testing, and hosting the completed website for an estimated total cost of NZ$2,150.
System Proposal(Personal Information & Leave Management System)Akila Jayarathna
The document proposes a web-based personal information and leave management system for a university. It analyzes alternative solutions such as a standalone system, manual system, or purchasing commercial software. A feasibility analysis finds that developing an in-house web-based system would be the most cost-effective solution compared to purchasing commercial software. The proposed system would allow online leave application and generate various reports on employee leave and personal information.
Mobile Bill Management System - Project ProposalAnuja Herath
The document describes a proposed Mobile Bill Management System for Expolanka Freight (Pvt) Ltd. It outlines the current problems with their manual system, including high human resource involvement, errors, and lack of remote access. The proposed solution will automate bill processing and validation, provide remote access and detailed reports, reduce data redundancy, and ease administration. The system will import raw data, manage user profiles, generate reports, and include an admin panel. The objectives are to replace the existing system efficiently and provide a new experience for the development team.
This Presentation targets towards presenting a new Advanced Online Web Library Management System. It includes all the essential points to present a Library Management to any professional organization.
This document provides a project plan and initiation for an Online Education System project at C@SE University. The key points are:
- The project will develop an online system for C@SE University to provide online education programs for students.
- The system aims to allow online lectures, assignments, quizzes, course registration and more to enable distance learning.
- Success will be measured by completing the project on time, within budget, and ensuring the system is secure, efficient, usable and reliable.
The document provides guidance on using the logical framework approach (LFA) to design projects in a systematic and logical way. It discusses key aspects of the LFA including problem analysis, objectives analysis, strategy analysis, developing the logframe matrix, activity planning, and resource planning. The LFA helps ensure problems are analyzed systematically, objectives are clearly defined and measurable, and risks and assumptions are considered. Using the LFA helps make project proposals more coherent and increases the chances of securing donor funding.
The document proposes constructing a one-storey residential building to address the client's housing needs. It will include three bedrooms, two kitchens, and a porch. The building will cost approximately 1.15 million pesos to build and will solve the client's current problems of high rental costs and transportation expenses, while providing a comfortable living environment. Facility requirements like appliances, electricity, and water access are also addressed. The construction is proposed to alleviate the client's housing issues for many years.
The document provides guidance on writing a successful project proposal in 3 steps:
1. Plan the project by collaborating with stakeholders, developing a work plan and timeline, and drafting a concept paper and proposal.
2. Design the project using a conceptual model to identify problems, objectives, and interventions, and develop goals, objectives, activities, and indicators.
3. Write the proposal including an introduction, methodology, budget, monitoring and evaluation plan, sustainability discussion, checklist, and conclusion. Templates are provided for each section.
This report paper contains online banking system in j2ee component of java.also include system requirements,design modules,data flow diagrams, sequence diagrams and the architecture of online banking.
content:Introduction
Project requirements
System modules
User interface specification
Use case and data flow diagram’s
A series of modules on project cycle, planning and the logical framework, aimed at team leaders of international NGOs in developing countries.
New improved version of Writing Project Proposals in February 2014.
Thomas Palme is an experienced general manager and turnaround specialist with a track record of leading teams to improve profits and market share. His experience includes producing a $2.5 million profit turnaround at Forest Lake Chrysler Dodge Jeep, doubling market share in 7 months at Brookdale Ford, and increasing profits over 50% in 12 months at a money-losing operation. He is seeking a new leadership role to inspire teams through award-winning customer service and rapid profit growth.
Dominic G. Arcaroli has over 10 years of sales experience at IBM, where he exceeded revenue and profit targets as a Senior Account Manager in 2008. He has also served as a Sales Team Leader, advising and mentoring a team of 10 account managers. Earlier in his career, he was a Territory Services Sales Specialist responsible for generating and selling IT services through partners. He consistently delivered over 100% of revenue targets in this role from 2001-2004.
Chad L. Stahl has over 19 years of experience in the automotive parts industry, having held roles from warehouse supervisor to parts manager. He is currently the Parts Manager at Ed Voyles Dodge Chrysler Jeep Ram, where he has helped grow the business while lowering expenses by 5-10%. Previously, he was the Parts Manager at Malcolm Cunningham Chrysler Dodge Jeep Ram, where he helped set up and stock the new dealership. Stahl aims to continue advancing his career and improving his skills in the automotive industry.
Menachem Meyer is seeking a professional position with opportunities for advancement. He has 8 years of sales experience and 2 years of customer service experience. His experience includes positions at Toyota, Daily Steals, The Gap, Spotless Contractors, and Williams Sonoma. He has a degree in Automotive Service Technology and Management from Miami Lakes Technical College.
Andrea Weiss has over 23 years of experience in GM marketing and has held several leadership roles within GMCCA supporting GM Parts, Service, Accessories, and Chevrolet Performance. She currently serves as the Divisional Shows and Events Manager, where she develops exhibit strategies for over 100 trade shows and manages a $2 million budget. Prior to this role, she was a Retail Integration Associate Manager developing GM's Accessory retail programs and a GM Parts Field District Manager generating over $22 million in annual sales.
Jeffrey Cutler has over 27 years of experience in automobile sales, including roles as General Sales Manager and Business Manager. He has a track record of driving sales growth and improving customer satisfaction. Cutler is skilled in new and used vehicle sales, marketing, and using dealership computer systems like Reynolds and Reynolds. He aims to empower sales teams to achieve organizational goals.
This resume is for Michael Gene Mills, an automotive sales professional with over 15 years of experience in sales roles of increasing responsibility. He has a track record of consistently being one of the top sales performers and has received numerous awards for his performance. He is skilled in developing rapport with customers, understanding their needs, and closing sales deals. His areas of expertise include buyer/seller relationships, negotiation, internet marketing, and providing exceptional customer service. His career has included roles as a sales consultant, internet sales manager, and sales manager at various car dealerships in Louisiana and Mississippi.
The document summarizes the applicant's employment history working for various Lamborghini and luxury vehicle dealerships over the past 20 years. It highlights their experience as a general manager inaugurating new showrooms, a service production manager who revamped operations to improve efficiency, and an assistant fixed ops director who increased revenue by inviting other exotic brand owners. Throughout their career, they focused on improving customer experience, profitability, and growing their respective businesses.
1) Thomas Interior Systems, a small office furnishings company, was experiencing declining sales, profits, high customer complaints, and high employee turnover in 1987.
2) In 1988, the company's president Tom Klobucher attended a quality training seminar by Milliken & Co, winners of the Baldrige award, and became committed to implementing quality improvement processes.
3) The company launched various quality initiatives like measuring costs of quality, tracking key metrics, implementing suggestion systems, and recognizing high-performing employees. By 1989, all employees were actively involved in quality tracking and the company was seeing extensive quality improvements.
The document outlines a proposal for a website that would allow parents to rate and review childcare centers in New Zealand. It describes the objectives, scope of work, and costs for developing a website that empowers parents and improves childcare services through an unbiased ranking system. The proposal includes plans for designing the site, developing secure login functionality, testing, and hosting the completed website for an estimated total cost of NZ$2,150.
System Proposal(Personal Information & Leave Management System)Akila Jayarathna
The document proposes a web-based personal information and leave management system for a university. It analyzes alternative solutions such as a standalone system, manual system, or purchasing commercial software. A feasibility analysis finds that developing an in-house web-based system would be the most cost-effective solution compared to purchasing commercial software. The proposed system would allow online leave application and generate various reports on employee leave and personal information.
Mobile Bill Management System - Project ProposalAnuja Herath
The document describes a proposed Mobile Bill Management System for Expolanka Freight (Pvt) Ltd. It outlines the current problems with their manual system, including high human resource involvement, errors, and lack of remote access. The proposed solution will automate bill processing and validation, provide remote access and detailed reports, reduce data redundancy, and ease administration. The system will import raw data, manage user profiles, generate reports, and include an admin panel. The objectives are to replace the existing system efficiently and provide a new experience for the development team.
This Presentation targets towards presenting a new Advanced Online Web Library Management System. It includes all the essential points to present a Library Management to any professional organization.
This document provides a project plan and initiation for an Online Education System project at C@SE University. The key points are:
- The project will develop an online system for C@SE University to provide online education programs for students.
- The system aims to allow online lectures, assignments, quizzes, course registration and more to enable distance learning.
- Success will be measured by completing the project on time, within budget, and ensuring the system is secure, efficient, usable and reliable.
The document provides guidance on using the logical framework approach (LFA) to design projects in a systematic and logical way. It discusses key aspects of the LFA including problem analysis, objectives analysis, strategy analysis, developing the logframe matrix, activity planning, and resource planning. The LFA helps ensure problems are analyzed systematically, objectives are clearly defined and measurable, and risks and assumptions are considered. Using the LFA helps make project proposals more coherent and increases the chances of securing donor funding.
The document proposes constructing a one-storey residential building to address the client's housing needs. It will include three bedrooms, two kitchens, and a porch. The building will cost approximately 1.15 million pesos to build and will solve the client's current problems of high rental costs and transportation expenses, while providing a comfortable living environment. Facility requirements like appliances, electricity, and water access are also addressed. The construction is proposed to alleviate the client's housing issues for many years.
The document provides guidance on writing a successful project proposal in 3 steps:
1. Plan the project by collaborating with stakeholders, developing a work plan and timeline, and drafting a concept paper and proposal.
2. Design the project using a conceptual model to identify problems, objectives, and interventions, and develop goals, objectives, activities, and indicators.
3. Write the proposal including an introduction, methodology, budget, monitoring and evaluation plan, sustainability discussion, checklist, and conclusion. Templates are provided for each section.
This report paper contains online banking system in j2ee component of java.also include system requirements,design modules,data flow diagrams, sequence diagrams and the architecture of online banking.
content:Introduction
Project requirements
System modules
User interface specification
Use case and data flow diagram’s
A series of modules on project cycle, planning and the logical framework, aimed at team leaders of international NGOs in developing countries.
New improved version of Writing Project Proposals in February 2014.
Thomas Palme is an experienced general manager and turnaround specialist with a track record of leading teams to improve profits and market share. His experience includes producing a $2.5 million profit turnaround at Forest Lake Chrysler Dodge Jeep, doubling market share in 7 months at Brookdale Ford, and increasing profits over 50% in 12 months at a money-losing operation. He is seeking a new leadership role to inspire teams through award-winning customer service and rapid profit growth.
Dominic G. Arcaroli has over 10 years of sales experience at IBM, where he exceeded revenue and profit targets as a Senior Account Manager in 2008. He has also served as a Sales Team Leader, advising and mentoring a team of 10 account managers. Earlier in his career, he was a Territory Services Sales Specialist responsible for generating and selling IT services through partners. He consistently delivered over 100% of revenue targets in this role from 2001-2004.
Chad L. Stahl has over 19 years of experience in the automotive parts industry, having held roles from warehouse supervisor to parts manager. He is currently the Parts Manager at Ed Voyles Dodge Chrysler Jeep Ram, where he has helped grow the business while lowering expenses by 5-10%. Previously, he was the Parts Manager at Malcolm Cunningham Chrysler Dodge Jeep Ram, where he helped set up and stock the new dealership. Stahl aims to continue advancing his career and improving his skills in the automotive industry.
Menachem Meyer is seeking a professional position with opportunities for advancement. He has 8 years of sales experience and 2 years of customer service experience. His experience includes positions at Toyota, Daily Steals, The Gap, Spotless Contractors, and Williams Sonoma. He has a degree in Automotive Service Technology and Management from Miami Lakes Technical College.
Andrea Weiss has over 23 years of experience in GM marketing and has held several leadership roles within GMCCA supporting GM Parts, Service, Accessories, and Chevrolet Performance. She currently serves as the Divisional Shows and Events Manager, where she develops exhibit strategies for over 100 trade shows and manages a $2 million budget. Prior to this role, she was a Retail Integration Associate Manager developing GM's Accessory retail programs and a GM Parts Field District Manager generating over $22 million in annual sales.
Jeffrey Cutler has over 27 years of experience in automobile sales, including roles as General Sales Manager and Business Manager. He has a track record of driving sales growth and improving customer satisfaction. Cutler is skilled in new and used vehicle sales, marketing, and using dealership computer systems like Reynolds and Reynolds. He aims to empower sales teams to achieve organizational goals.
This resume is for Michael Gene Mills, an automotive sales professional with over 15 years of experience in sales roles of increasing responsibility. He has a track record of consistently being one of the top sales performers and has received numerous awards for his performance. He is skilled in developing rapport with customers, understanding their needs, and closing sales deals. His areas of expertise include buyer/seller relationships, negotiation, internet marketing, and providing exceptional customer service. His career has included roles as a sales consultant, internet sales manager, and sales manager at various car dealerships in Louisiana and Mississippi.
The document summarizes the applicant's employment history working for various Lamborghini and luxury vehicle dealerships over the past 20 years. It highlights their experience as a general manager inaugurating new showrooms, a service production manager who revamped operations to improve efficiency, and an assistant fixed ops director who increased revenue by inviting other exotic brand owners. Throughout their career, they focused on improving customer experience, profitability, and growing their respective businesses.
1) Thomas Interior Systems, a small office furnishings company, was experiencing declining sales, profits, high customer complaints, and high employee turnover in 1987.
2) In 1988, the company's president Tom Klobucher attended a quality training seminar by Milliken & Co, winners of the Baldrige award, and became committed to implementing quality improvement processes.
3) The company launched various quality initiatives like measuring costs of quality, tracking key metrics, implementing suggestion systems, and recognizing high-performing employees. By 1989, all employees were actively involved in quality tracking and the company was seeing extensive quality improvements.
This executive profile summarizes the career achievements and qualifications of Linda Danziger. She has over 13 years of experience in the print production industry and IT certifications. As the Regional Solutions Manager at Konica Minolta, she increased annual solutions revenue in the East Region by over $10 million. She is results-oriented with strong leadership, communication, and teamwork skills. In her spare time, she founded and runs an animal rescue shelter that has found homes for over 1,000 dogs.
Maruti Udyog Limited (MUL) was established in 1981 as a joint venture between the Government of India and Suzuki Motor Corporation of Japan. It is now known as Maruti Suzuki India Limited and is India's largest car manufacturer, known for its high quality, affordable vehicles. The company went into production very quickly, launching its first model in 1983. It focuses heavily on customer relationship management through various programs and services to enhance customer loyalty and satisfaction.
Maruti Udyog Limited (MUL) was established in 1981 as a joint venture between the Government of India and Suzuki Motor Corporation of Japan. It is now known as Maruti Suzuki India Limited and is India's largest car manufacturer, known for its high quality, affordable vehicles and strong focus on customer relationship management. Some of its key CRM initiatives include extensive sales and service networks, loyalty programs, analytical CRM to understand customers, and social initiatives like driving schools.
The director of business development at a BMW dealership in Colorado hired Friendemic to help boost customer engagement through original content marketing and social media campaigns. Over six months, Friendemic produced content and targeted Facebook posts that helped increase the dealership's engagement metrics above local, regional, and national BMW averages. The director was highly satisfied with Friendemic's responsiveness, quality of work, and ability to execute on the dealership's goals. He strongly recommends Friendemic and rated them 5/5 in all categories of quality, schedule, cost, and overall score.
Margie Gonzalez-Laugier is a bilingual leader with over 15 years of experience managing sales for consumer products companies. She has a strong track record of growing sales, market share, and profits across both international and domestic markets. Some of her key accomplishments include turning the lowest performing region into the top region and delivering 34% of new business for a cosmetics company. She also exceeded sales growth goals every year by an average of 18%.
Michael Robinson is a results-oriented district manager with over 20 years of experience in customer service, sales, and strategic leadership. He has a track record of exceeding revenue and profit goals while managing teams and accounts. Robinson is skilled in project management, budgeting, process improvement and developing staff. His most recent role is as a project manager providing foundation repair solutions to commercial, residential and government clients.
J.S. "Jeff" Larger has over 30 years of experience in automotive operations management and marketing. He has a proven track record of growing businesses, including expanding one department from $0 to $17 million in sales. He is skilled in strategic planning, business development, sales, marketing, and financial management. Larger seeks a new opportunity in operations management and marketing where he can implement organizational systems and processes to develop brand awareness and drive growth.
This document provides an analysis of General Motors' (GM) strategic management from 2009. It includes GM's mission statement, vision statement, objectives, strategies, brands, vehicle details, and internal/external analyses. SWOT, EFE, IFE, SPACE, Grand Strategy, and QSPM matrices are presented to evaluate GM's strengths, weaknesses, opportunities, threats, competitive position, and strategies. The document concludes GM needs to improve alternative energy vehicles, global expansion, and profitability to compete in a changing industry.
International marketing and communications agency specializing in Automotive, Motorsport and High Performance Technologies, based in Silverstone, UK and Detroit, US
Better Together 2014 Branch Manager Sales Conference NewsletterDavid Brookfield
Martin Gray, CEO of Euro Car Parts, addressed over 400 business leaders at the Branch Manager Sales Conference. He emphasized that ECP's continued success depends on the innovation, ambition, and hunger that has driven the business's growth so far. Branch managers were encouraged to focus relentlessly on customers, solve their issues, and help them grow their businesses to maximize sales and profits. Suppliers also attended to showcase new products and services that branch managers can offer customers to help their businesses. The conference aimed to foster collaboration between branches and suppliers to better serve customers.
Better Together 2014 Branch Manager Sales Conference Newsletter
System Proposal Final
1. Project System Proposal
Trans Global Solutions…Driving the Future
Brent Kelley
1907 Technology Drive
Columbus, OH 43224
June 3, 2008
Ms. Julie Carmichael
Branch Manager
Capital City Honda
1 Mile Maker Drive
Columbus, OH 43224
Dear Ms. Carmichael:
As a long-time admirer of the Honda of America and the outstanding business practices that you employ to deliver such a
quality vehicle and outstanding customer service, I particularly enjoyed having the opportunity to see how you function from
the inside. As you indicated during our meeting, your company has expressed a need to take your Service Department at
your local dealership to the next level increasing the overall customer service experience to one that is on par with higher
end service centers.
This correspondence outlines the complete scope of work you requested, including objectives, procedures, identification of
responsibilities, and estimated fees.
OBJECTIVE
Implement a cutting-edge technology solution that will increase the customer service experience following the trend of
Honda Corporation to establish presence and image in the “introductory luxury” market. Install a Microsoft solution of both
software and hardware, including implementation and setup, training, conversion assistance, and post-conversion support.
Provide professional assistance related to this new system and coordinate the bridge to the new system from your current
environment. Everything we do will be built around the idea of bringing it all back to how it relates to customer service.
Success of this project is dependent not only on the software/hardware solution that we provide, but also on your
personnel's skill, effort, and willingness to work as a team.
Implementation of this solution should allow Capital City Honda to:
• Compete in a Higher Market Segment
• Increase Market Share
• Utilize Advertising / Marketing Services
• Increase Customer Service, and
• Increase Customer Brand Recognition
2. Ms. Julie Carmichael
August 31, 2009
Page 2
CAPITAL CITY HONDA COMPANY HISTORY
Capital City Honda was founded in April 2, 1992 in Charleston, West Virginia. The company started with 9 employees from the
Solutions
Global large independently wealthy Carmichael family resident in Charleston. Capital City Honda opened their doors with an
Trans inventory of 25 cars and a service department with only 4 employees and two mechanic’s bays. Over the first three years
of business, the company quickly grew and they had to expand their facilities. In 1997, Capital City Honda opened their
second location in Columbus, OH with 15 employees (the manager being the only employee from the Carmichael family). This
location was very successful and requirements grew to over 25 employees within 2 years and currently employ 50
employees. In the year 2000, Capital City Honda opened its third store in Charlotte, NC. Additionally, the business expanded
their market by building a store in Venice, FL in 2005 and their most recent store in Atlanta, GA; which opened January 22,
2007. The entire company is still family owned and operated, Honda Certified, and each store is currently managed by a
Carmichael. Capital City Honda believes that they can provide the customer with an experience that is on par with that of
luxury vehicle dealerships.
MISSION STATEMENT
To provide the best Honda Certified vehicle and service at the greatest total value to our customers, and to make every
customer feel like a part of our family in order to retain patrons for life.
CAPITAL CITY HONDA ORGANIZATION
Enterprise
Gloria Carmichael
CEO
Patricia Carmichael Tim Carmichael Ty Carmichael
VP, Parts/Service VP, Finance VP, Sales / Marketing
Alyssa Carmichael Julie Carmichael Jon Carmichael Jim Carmichael Mary Carmichael
Branch Manager - WV Branch Manager - OH Branch Manager - NC Branch Manager - GA Branch Manager - FL
3. Ms. Julie Carmichael
August 31, 2009
Page 3
Columbus Branch
Solutions
Global
Julie Carmichael
Trans Branch Manager
Jessica Biel
Administrative Assistant
Jennifer McDougal Charlie Clearwater Kim Stone Sid Johnson Joe Valderama Brandon Skinner
Marketing Coordinator Service Manager Parts Manager Sales Manager Finance Coordinator Facility Coordinator
4 Service Advisors 14 Mechanics 2 Parts Sales Associates 14 Client Advisors
2 Cashiers 1 Dispatcher
4 Wash Bay 1 Lot Attendant
TRANS GLOBAL SOLUTIONS PROFILE
Trans Global Solutions was founded in 1993 in Columbus, OH when it was determined that there was a need in the
commercial marketplace for a consulting firm that could understand the customer’s needs and business environment and
use that information to design, develop, and implement custom solutions that would take the customer’s business to the next
level. In our 15 years of existence, Trans Global Solutions has created solutions for Fortune 500 companies such as Honda of
America and Nationwide Insurance as well as for small companies of less than 50 employees and not-for-profit operations.
Contact Information:
TransGlobal Solutions
1907 Technology Drive
Columbus, OH 43224
Project Contact: Brent Kelley
Phone: 614.555.8107
Fax: 614.555.8110
E-mail: bkelley2@student.cscc.edu
Project Name: Capital City Honda Service Department Upgrade
April 1, 2008 – June 30, 2008
4. Ms. Julie Carmichael
August 31, 2009
Page 4
PROJECT TEAM
Your Trans Global Solutions team consists of:
Solutions
Global Brent Kelley, Project Manager / Marketing Analyst –
Trans Brent has an Associates Degree in Information Technology from Columbus State Community college. He has over 5 years of
experience in IT. He is currently working on his B.S. in Information Technology. He has a Project Management Level 1
Certificate. He has overseen and assisted with deployments, upgrades, installations, supporting and training in various
network environments. Some of the clients sectors include Federal Government, State Government, Financial, Health Care
and small businesses. He has a Network Certificate from Columbus State. One of his strengths is to lead and develop
projects within time and cost requirements.
Dustin Lutz, Web/Systems Engineer –
Dustin has an Associates Degree in Network Administration from Columbus State Community College. He has been in the IT
Field for over 7 years. He is currently working on his Bachelor’s Degree in Business Management. He also holds the
following Certificates: MCP Microsoft Certified Professional 2.0, MCTS - Vista, MCITP – Enterprise Support Technician Vista,
and MCTS – Exchange Server 2007. Clients include Honda, Macy’s, and Whitehall City Schools.
Credential Certification Date Achieved
Microsoft Certified IT Professional Feb 18, 2008
Enterprise Support Technician Feb 18, 2008
Microsoft Certified Professional Jan 25, 2008
Microsoft Certified Technology Specialist Jan 25, 2008
Microsoft Exchange Server 2007: Configuration Apr 15, 2008
Microsoft Windows Vista: Configuration
Marc Laracuente, Business Systems Analyst / Database Engineer –
Marc holds an Associate’s Degree of Applied Science in Computer Information Technology from Columbus State Community
College. He has had 5 years of experience with Systems Administration, Design, and Implementation. Marc also has 10 years
of experience in manufacturing and distribution environments utilizing Enterprise Resource Planning, Warehouse
Management, Production Scheduling, Procurement, HR, and RF technologies. Marc is a Microsoft Certified Professional and is
currently working on a Bachelor’s Degree from Franklin University as well as a MCSA Certificate.
SCOPE OF SERVICES FOR THIS PROJECT
1. Research / Planning
a. Define business goals and objectives.
b. Assess current environment through site survey / company interview.
c. Produce preliminary investigation report / fact finding information.
d. Identify tools and resources available.
e. Identify specifications for hardware/software, database design, Intranet/Internet design, financial
system, and marketing/advertising materials.
5. Ms. Julie Carmichael
August 31, 2009
Page 5
f. Recommend steps required to successfully install the new system and assist in assembling setup
information and data used in the implementation process.
Solutions 2. Development
Global
a. Build systems as per design previously approved.
Trans
b. Design Security and Disaster Recovery plans.
c. Design data dictionary, hardware diagram, network diagram, context diagram, and business flow
diagrams as needed.
3. Implementation
a. Oversee the physical installation of hardware and networks.
b. Upload Internet/intranet sites, as well as database to servers.
c. Install / build Active Directory for authentication.
d. Work with you and your staff during installation and implementation to help you gain a general
understanding of the system.
4. Training and Testing
a. Train in the areas of transaction entry, query, and reporting, as well as periodic back-up procedures.
b. Upon completion, perform a full system test to assure that it is functioning as intended and producing
accurate output.
c. Successfully complete disaster recovery testing.
5. Conversion and Post-Conversion Support
a. Assist in planning and assembling data for the conversion, as required. (Note: Data entry assistance is
$30 per hour. This cost is not included in our estimate.)
b. Provide free telephone support during and for 45 days after conversion. Subsequent charges for
support calls are billed in 10-minute units at $12.50 per unit.
Note: Support calls are invoiced weekly. Fees are subject to change annually, effective January 1 of each
year, based upon 30-day notice
c. Provide all project documentation in Information System Binder and Project CD-ROM.
SOFTWARE/HARDWARE COSTS AND PROFESSIONAL FEES
Software costs and fee estimates are summarized on the attached schedule. These fees are effective provided (a) any
required data for relevant systems is in good order, and (b) service staff members can devote full time to the
implementation process as needed. Fees will be adjusted to actual accordingly. We will not incur additional hours without
written prior approval. Our fee does not include modifications to the software, hardware, database, web-sites, etc after the
design has been approved.
Our terms are 30% deposit on project approval and before we begin, 50% upon project completion, and the balance due net
30 after completion.
6. Ms. Julie Carmichael
August 31, 2009
Page 6
WORK PLAN
Solutions
Global
Trans 6/2/08 Project Kick Off
6/2/08 – 6/16/08 Design / Planning Phase
6/16/08 – 7/15/08 Implementation Phase
7/15/08 – 8/31/08 Testing and Training Phase
8/29/08 Project Wrap Up
8/29/08 – 10/14/08 Support Phase
CURRENT SYSTEMS ASSESSMENT DOCUMENT
This company is an established automobile dealership. The organization has 5 dealerships in different states. It has a stable
customer base with good sales volumes. The company as a whole has a very limited use of technology throughout all
locations. As such the ability to measure, track and coordinate information and services that exist within the company is
very limited. All business units functions mostly as an independent units. The goal of the business is to compete in a higher
luxury market segment. Honda has now developed products that can compete with higher end pricier models but the
business is not structured to meet this typical customers needs. Three critical areas the business needs to address are:
marketing, value added focus, and technology.
The company has a very basic marketing strategy. The only advertising in place that exists is in the Telephone book. The
customer database is not leveraged to develop or create additional sales opportunities. The company does direct mail
coupons through a mailing service. This attempt has no target strategy or customer focus with which to build sales on.
They lack the strategy or plan to increase or enhance sales for existing or new customers. There is no Web or internet
accessibility for customers to schedule and enquire about services & products.
The focus of creating customer service by adding value is non existent in this organization. The company does not value
service as much as sale in its business strategy. This is critical in order for this dealership to compete against competitors
who understand that service experience and performance strongly affects the customer’s perception of your business. This
will directly affect the company’s ability to compete successfully and generate long term revenue. The current service
model design and work flow need to be reviewed and developed in a different plan that maximizes the resources and
potential benefits to its customers. The capability to have services organized and performed efficiently goes along way to
create customer satisfaction. It is important to provide opportunities and gauge the customer experience to make sure that
any problems or challenges are quickly resolved.
The technology that exists within the company is not adequate to meet its current or projected needs. This will require the
addition of new hardware, software, and applications to enable successful competition within higher luxurious market
segment. This capability will give the organization capability to find value in the data that exists within the company to
create new sales opportunities and revenue. It will also provide a platform to broadcast & communicate the information,
materials, and production that takes place on day to day operations.
7. Ms. Julie Carmichael
August 31, 2009
Page 7
Type Qty Book Value Total BV
Dell Optiplex GX270 Tower 5 $ 250.00 $ 1,250.00
Dell OptiPlex GX270 Desktop
Solutions 12 215.00 2,580.00
Global Dell 19” CRT Monitor 18 75.00 1,350.00
RCA 21” mounted TV 1 150.00 150.00
Trans
Dell Laser 1110 (B/W) 4 100.00 400.00
Dell MFP Laser Printer 1815dn 1 500.00 500.00
$ 6,230.00
Below are the results from our investigations into your current hardware quantities and estimated book value. These items
will be re-deployed in effort to save money.
YOUR RESPONSIBILITIES
This project demands significant involvement by your service personnel. Ultimate success is highly dependent on their
effort. To help achieve a smooth and successful implementation, it will be your responsibility to perform the following:
• Provide documentation and data as required regarding current business practices
• Provide access to the Capital City Honda facility during normal business hours
• Communicate updates and training to any applicable employees beyond the initial training scope
• Review any appropriate safety guidelines with our staff prior to coming on-site at your facility
BENEFITS
When the project is complete, your Columbus Branch will have integrated cutting-edge technology in place in your service
department. Benefits will include:
• Increased overall customer service
• Use of customer information for marketing
• Decreased customer receiving time
• A modular plan that can easily be rolled out to other Capital City Honda locations
• Continuous improvement tools such as surveys and reporting
• Visibility in high end service market
8. Ms. Julie Carmichael
August 31, 2009
Page 8
CLOSING
Solutions
Global
Trans We appreciate the opportunity to service your computer information technology needs. To accept this proposal, please sign
one copy and return it with a 30% deposit.
Sincerely,
Brent Kelley
Project Manager / Marketing Analyst
Enclosure
RESPONSE
This letter correctly sets forth the understanding between Capital City Honda and Trans Global Solutions.
Accepted by Title Date
9. Ms. Julie Carmichael
August 31, 2009
Page 9
CAPITAL CITY HONDA
1200 WEST HIGHLAND STREET
Solutions COLUMBUS, OH 43201
Global
INVESTMENT SCHEDULE
Trans
DATE: 8/31/2009 TO: Ms. Julie Carmichael
SOFTWARE COST:
Microsoft Windows Vista Business $495
Microsoft Windows Server 2003 799
Microsoft Windows Server 2008 7,398
Microsoft SQL Server 2005 1,859
Microsoft Exchange Server 2007 699
Microsoft Exchange Server 2007 Standard CAL 5,025
Microsoft Office Suite 2007 2,511
Symantec Endpointe Protection 11.0 2,981
Symantec Backup Exec 12 for Windows Servers 1,163
TOTAL SOFTWARE $22,930
HARDWARE COST:
Servers $18,066
Desktops 6,130
Laptops 5,876
47” LCD Monitor 1,448
Switches 4,450
Firewall/Filter/Routers 5,800
Offsite Data Storage 13,626
Wireless Access Points 100
Cabling 15,064
ISP 4,788
Wireless Barcode Scanners 2,316
Xbox 360 / Games 800
26” LCD Monitors 1,120
UPS / Miscellaneous 4,234
TOTAL HARDWARE $83,917
10. Ms. Julie Carmichael
August 31, 2009
Page 10
PROFESSIONAL FEE ESTIMATE:
HOURS
Installation Planning 180
Solutions
Global
Trans Identify Responsibilities
Establish Schedule
Develop Diagrams (Hardware, Network, Work Flow)
Select Conversion Date/Method
Installation of Hardware 60
Coordinate Physical implementation of Hardware
Installation of Software 240
Install Client Operating Systems
Build Servers
Build Active Directory
Load Database / Website / Financial System
Set Printers and Defaults
Establish Security
Testing 180
Test All Switchboards, Forms Queries for Operability
Test Security
Test Disaster Recovery
Training: All Modules and Backup 120
Document Procedures
Demonstrate Hands-On
Supoort incl
Provide Onsite / Phone Support
TOTAL HOURS 780
TOTAL PROFESSIONAL FEES $52,260
TOTAL FEES $159,107