NBM Distribution provides this corporate information document to customers and suppliers. It outlines key details about the company including:
1) An overview of NBM Distribution, its founding, growth, locations, and commitment to quality standards.
2) The company's vision, aims, objectives, and leadership approach which focus on customer loyalty, profitability, growth, and employee commitment.
3) Organizational structure charts and contact information for company directors and departments.
4) Compliance information such as registration, VAT numbers, insurance, and membership in a responsible payment practices campaign.
The document outlines Sentosa's branding and marketing strategy across key regions. It discusses:
1. Developing key initiatives jointly with STB and channels to promote Sentosa in Singapore and major markets over the coming year.
2. Identifying the top 5 travel agents and developing relationships with them and other key channels in priority markets like China, India, and Malaysia.
3. Establishing a regional framework that emphasizes family-oriented experiences in nearby countries like Malaysia, Singapore, and Thailand due to their proximity and familiarity. This involves roadshows, on-ground programs, and pairing Sentosa's budget hotels with low-cost carriers.
Ray Reynolds has over 19 years of experience as an award-winning retail store manager, most recently at Sears Holdings. He has a proven track record of turning around underperforming stores and leading stores to #1 in sales and customer satisfaction. Ray is skilled in all aspects of retail operations including P&L management, budgeting, inventory management, and customer service excellence. His previous experience includes over 15 years as a store manager at The Home Depot, where he successfully launched new store formats and consistently delivered exceptional financial results.
Winn-Dixie's sales and profits declined in fiscal year 2004 compared to 2003 due to challenging market conditions. To address these challenges, Winn-Dixie developed a strategic plan focused on rationalizing stores and facilities, achieving $100 million in annual expense reductions, and improving branding through better customer service, store appearances, and product offerings. Winn-Dixie aims to strengthen its position in its core markets in the Southeast U.S. and improve its competitiveness.
Federal Heath_Qualifications 2016 (Email Version)Nicole Weaver
Federal Heath is a signage company that has over 100 years of experience helping brands communicate through visual solutions. They specialize in multi-site projects, program management, manufacturing, and maintenance. Their expertise spans industries like retail, petroleum, automotive, and more. Federal Heath prides itself on seamless coordination, on-time and on-budget deliveries, and ensuring customer satisfaction through their talented employees and commitment to excellence.
This document discusses strategies for managing marketing campaigns and sales leads at a company called Charleston Gas Light. It provides guidelines for setting up marketing campaigns with defined targets, costs, and metrics. It also describes processes for capturing leads from various sources, qualifying them, routing them to sales reps, and tracking their progress through the sales pipeline. Key performance metrics like conversion rates and cost per lead are discussed. The overall aim is to establish standards and visibility for marketing and sales activities and results.
Westbury Electronic Service, Inc. is a $8.5 million distributor of electrical, aerospace, and oil & gas components founded in 1980 and located in Westbury, NY. As an authorized distributor for leading manufacturers, it offers a broad inventory of approved components. Westbury aims to be a full service provider and technical support office for its clients through long-term relationships and alliances built on collaboration and technical support.
The document outlines Sentosa's branding and marketing strategy across key regions. It discusses:
1. Developing key initiatives jointly with STB and channels to promote Sentosa in Singapore and major markets over the coming year.
2. Identifying the top 5 travel agents and developing relationships with them and other key channels in priority markets like China, India, and Malaysia.
3. Establishing a regional framework that emphasizes family-oriented experiences in nearby countries like Malaysia, Singapore, and Thailand due to their proximity and familiarity. This involves roadshows, on-ground programs, and pairing Sentosa's budget hotels with low-cost carriers.
Ray Reynolds has over 19 years of experience as an award-winning retail store manager, most recently at Sears Holdings. He has a proven track record of turning around underperforming stores and leading stores to #1 in sales and customer satisfaction. Ray is skilled in all aspects of retail operations including P&L management, budgeting, inventory management, and customer service excellence. His previous experience includes over 15 years as a store manager at The Home Depot, where he successfully launched new store formats and consistently delivered exceptional financial results.
Winn-Dixie's sales and profits declined in fiscal year 2004 compared to 2003 due to challenging market conditions. To address these challenges, Winn-Dixie developed a strategic plan focused on rationalizing stores and facilities, achieving $100 million in annual expense reductions, and improving branding through better customer service, store appearances, and product offerings. Winn-Dixie aims to strengthen its position in its core markets in the Southeast U.S. and improve its competitiveness.
Federal Heath_Qualifications 2016 (Email Version)Nicole Weaver
Federal Heath is a signage company that has over 100 years of experience helping brands communicate through visual solutions. They specialize in multi-site projects, program management, manufacturing, and maintenance. Their expertise spans industries like retail, petroleum, automotive, and more. Federal Heath prides itself on seamless coordination, on-time and on-budget deliveries, and ensuring customer satisfaction through their talented employees and commitment to excellence.
This document discusses strategies for managing marketing campaigns and sales leads at a company called Charleston Gas Light. It provides guidelines for setting up marketing campaigns with defined targets, costs, and metrics. It also describes processes for capturing leads from various sources, qualifying them, routing them to sales reps, and tracking their progress through the sales pipeline. Key performance metrics like conversion rates and cost per lead are discussed. The overall aim is to establish standards and visibility for marketing and sales activities and results.
Westbury Electronic Service, Inc. is a $8.5 million distributor of electrical, aerospace, and oil & gas components founded in 1980 and located in Westbury, NY. As an authorized distributor for leading manufacturers, it offers a broad inventory of approved components. Westbury aims to be a full service provider and technical support office for its clients through long-term relationships and alliances built on collaboration and technical support.
Coldwell Banker Burnet is a large real estate brokerage with over 1,700 sales associates in 24 offices throughout the Twin Cities area. The document discusses the company's mission, extensive marketing and training resources for agents, and various home services offered to clients like mortgage, title, and home warranty services.
The 2001 annual report discusses Fiserv's strong financial performance in 2001 despite challenges from events like 9/11. The company achieved revenue growth of 14% to $1.89 billion and net income per share growth. Fiserv acquired 12 new businesses, adding over $380 million in revenue. The report highlights Fiserv's dedicated employees and comprehensive client services as keys to its success and customer satisfaction.
This document provides an overview of how Catalytic Advisors helps clients unlock value through world-class sales and customer service. It discusses that the company's founder and CEO, Everett Hill, has extensive experience transforming sales and service organizations. Catalytic Advisors takes a three-step approach of conducting diagnostics, building solutions through team engagement, and partnering on execution. Two case studies showcase how the company helped clients strengthen their sales strategies and sales effectiveness through recommendations involving customer service, CRM tools, and consultative selling.
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This document provides 7 action items for marketers to transform their company and deliver a powerful customer experience. It summarizes the key points from presentations and research by marketing experts Ernan Roman and Sandra Finn on how to make customer experience a priority through listening to customer feedback, prioritizing customer centricity, piloting programs, and measuring results. The document outlines common barriers to becoming more customer-centric and provides tips on overcoming issues of ROI, time constraints, knowledge gaps, structural challenges, and measuring success.
Jim Bernard is a proven sales leader with over 15 years of experience leading high-performing sales teams and delivering results. He has a track record of increasing revenue, developing new sales strategies, and training sales representatives. Bernard is seeking a senior sales leadership position where he can utilize his strengths in strategic planning, team building, and operational excellence.
This document provides a summary of Richard's professional experience and qualifications. Over his career, Richard has held several senior sales and management roles in the automotive insurance and finance industries, developing successful strategies to increase sales and profits. He has a proven track record of exceeding sales targets and building strong client relationships. The recommendations from previous managers emphasize Richard's strong communication, leadership, and customer-focused skills.
This document provides a mission statement and overview for a marketing SWAT team company called Timmons & Company. They describe themselves as a well-trained, fast-moving, and strategically-oriented group of creative marketing professionals who quickly assess clients' needs, create strategic plans, recommend tactics, produce high-quality creative work, and implement plans on time and on budget. They aim to effectively position clients and their products through research, understanding, strategic experience, and award-winning creativity.
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For a rare look into how premium media organizations approach ad operations, please view our webcast panel discussion with Microsoft Digital Advertising Solution's Manager of Account Services, Heather Miranda, and Kelley Blue Book's VP of Advertising Operations, Melissa Bertram. Heather and Melissa discuss topics including the challenges facing ad operations today, which metrics are most important to track, how ad operations will evolve in the future, as well as examples of recent successful initiatives. http://www.operative.com
Michael Marques is an experienced B2B sales executive and manager with over 16 years of success in new sales development and sales force management. He has consistently ranked in the top 10% in sales at companies like ServiceMaster, Micros Systems Inc., Radiant Systems, and AT&T. His experience includes designing sales strategies, managing sales teams, and developing new business in regional territories.
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The document outlines strategies and tips for closing business in the 4th quarter, including prospecting, selling, negotiation, and follow up. It discusses rainmaking strategies like rapport building, asking questions, implementing solutions, and negotiating starts. The training focuses on intensifying earnings potential through sales skills enhancement for professionals in various industries.
I have always loved real estate, but not how the business of real estate worked. After five successful years in the business I realized it was time to change how consumers experience the entire real estate transaction. With that in mind, “The Around Town Team” was born. Our focus is simple: provide honest and timely service, superior and tangible marketing, and always guide our clients based upon real-time data and statistics. It is our sincere hope that this transparent approach will bring a sense of calm and clarity to the closing table.
■Change the consumer experience throughout the real estate transaction process by providing excellent service, superior and innovative marketing and data and statistics based guidance.
■Support local business growth and exposure through targeted value-based marketing directly to The Around Town Team’s growing fan list and followers of “Deals Around Town.”
■Provide exceptional value to our clients and fans, through “Deals Around Town” that leverage our relationships with local businesses.
The document summarizes small business consulting services provided by Arinobe to address challenges small businesses face in obtaining financing, managing cash flow and costs, growing their business, and modernizing operations. The services include financial management, market planning and strategy, business planning and growth, process improvement and innovation, and talent management. Arinobe provides customized consulting packages focused on business analysis, micro-consulting, mentoring, and outsourcing management accounting functions.
One of the UK’s most successful and professional Search & Selection Recruitment Consultancies.
Our consultants have diverse expertise in dealing with candidates at every level from CEO’s to mid-level management. We support our clients to make major key appointments, with unparalleled talent due to our exceptional screening and recommendation process. Taking pride in supporting our clients through our proactive and dedicated process, with an honest and respectable approach.
Our objectives are to work in synergy with our client’s processes and advise a diverse client base across major Blue Chip & SME companies in major FMCG market sectors.
One of the UK’s most successful and professional Search & Selection Recruitment Consultancies.
Our consultants have diverse expertise in dealing with candidates at every level from CEO’s to mid-level management. We support our clients to make major key appointments, with unparalleled talent due to our exceptional screening and recommendation process. Taking pride in supporting our clients through our proactive and dedicated process, with an honest and respectable approach.
Our objectives are to work in synergy with our client’s processes and advise a diverse client base across major Blue Chip & SME companies in major FMCG market sectors.
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The document discusses selecting a sales force that can sell effectively. It outlines Chally, a firm that uses assessments to help clients identify the right salespeople. The presentation covers how sales roles and needs have evolved, the importance of having a clear go-to-market strategy to guide selection, and traditional recruitment methods that often fail. It proposes using Chally's validated competency assessments to predict salesperson performance and provide an objective selection process.
Presentation deck from a March 22nd, 2012 webinar in which Fifth Third Bank shared their story of how they worked with Forum to implement a customer focused sales strategy.
Robert Deck is a resourceful business development professional with over 20 years of experience transforming underperforming sales regions into consistently overperforming ones. He has a proven track record of identifying, acquiring, and developing top talent and motivating them to achieve their full potential. Deck is currently a Regional Enterprise Sales Manager at Charter Communications where he has led his region to be #1 from 2014 to 2016. Prior to this, he held several sales leadership roles at T-Mobile and Newell Rubbermaid where he consistently exceeded sales quotas and rebuilt struggling sales teams and markets.
This document is a product catalogue from NBM Distribution that introduces new products and expanded offerings. It highlights data centre products and presents NBM as a one-stop-shop for data centre projects. The catalogue provides information on ordering, delivery options, returns and refunds, and contact details. It showcases various structured cabling, fibre optic cabling, intelligent infrastructure, cabinet, power, cable management, voice, and test equipment products suited for data centres.
NBM Distribution is a leading UK supplier of structured cabling products that aims to introduce their business and wide range of products to Cambridge Online. They provide an overview of their company history, financials, stock, and capabilities. Recent major projects show their ability to support large-scale deployments. NBM proposes a supplier relationship and rebate scheme to secure future business from Cambridge Online.
Coldwell Banker Burnet is a large real estate brokerage with over 1,700 sales associates in 24 offices throughout the Twin Cities area. The document discusses the company's mission, extensive marketing and training resources for agents, and various home services offered to clients like mortgage, title, and home warranty services.
The 2001 annual report discusses Fiserv's strong financial performance in 2001 despite challenges from events like 9/11. The company achieved revenue growth of 14% to $1.89 billion and net income per share growth. Fiserv acquired 12 new businesses, adding over $380 million in revenue. The report highlights Fiserv's dedicated employees and comprehensive client services as keys to its success and customer satisfaction.
This document provides an overview of how Catalytic Advisors helps clients unlock value through world-class sales and customer service. It discusses that the company's founder and CEO, Everett Hill, has extensive experience transforming sales and service organizations. Catalytic Advisors takes a three-step approach of conducting diagnostics, building solutions through team engagement, and partnering on execution. Two case studies showcase how the company helped clients strengthen their sales strategies and sales effectiveness through recommendations involving customer service, CRM tools, and consultative selling.
Transform Your Company to Deliver a Powerful Customer ExperienceVivastream
This document provides 7 action items for marketers to transform their company and deliver a powerful customer experience. It summarizes the key points from presentations and research by marketing experts Ernan Roman and Sandra Finn on how to make customer experience a priority through listening to customer feedback, prioritizing customer centricity, piloting programs, and measuring results. The document outlines common barriers to becoming more customer-centric and provides tips on overcoming issues of ROI, time constraints, knowledge gaps, structural challenges, and measuring success.
Jim Bernard is a proven sales leader with over 15 years of experience leading high-performing sales teams and delivering results. He has a track record of increasing revenue, developing new sales strategies, and training sales representatives. Bernard is seeking a senior sales leadership position where he can utilize his strengths in strategic planning, team building, and operational excellence.
This document provides a summary of Richard's professional experience and qualifications. Over his career, Richard has held several senior sales and management roles in the automotive insurance and finance industries, developing successful strategies to increase sales and profits. He has a proven track record of exceeding sales targets and building strong client relationships. The recommendations from previous managers emphasize Richard's strong communication, leadership, and customer-focused skills.
This document provides a mission statement and overview for a marketing SWAT team company called Timmons & Company. They describe themselves as a well-trained, fast-moving, and strategically-oriented group of creative marketing professionals who quickly assess clients' needs, create strategic plans, recommend tactics, produce high-quality creative work, and implement plans on time and on budget. They aim to effectively position clients and their products through research, understanding, strategic experience, and award-winning creativity.
Winning Ad Ops Strategies: Microsoft & Kelley Blue Book Panel Discussion with...Operative
For a rare look into how premium media organizations approach ad operations, please view our webcast panel discussion with Microsoft Digital Advertising Solution's Manager of Account Services, Heather Miranda, and Kelley Blue Book's VP of Advertising Operations, Melissa Bertram. Heather and Melissa discuss topics including the challenges facing ad operations today, which metrics are most important to track, how ad operations will evolve in the future, as well as examples of recent successful initiatives. http://www.operative.com
Michael Marques is an experienced B2B sales executive and manager with over 16 years of success in new sales development and sales force management. He has consistently ranked in the top 10% in sales at companies like ServiceMaster, Micros Systems Inc., Radiant Systems, and AT&T. His experience includes designing sales strategies, managing sales teams, and developing new business in regional territories.
Sales Value Advantages Elevating and Enriching Chambers of Commerce 2012the Closers Group
The document outlines strategies and tips for closing business in the 4th quarter, including prospecting, selling, negotiation, and follow up. It discusses rainmaking strategies like rapport building, asking questions, implementing solutions, and negotiating starts. The training focuses on intensifying earnings potential through sales skills enhancement for professionals in various industries.
I have always loved real estate, but not how the business of real estate worked. After five successful years in the business I realized it was time to change how consumers experience the entire real estate transaction. With that in mind, “The Around Town Team” was born. Our focus is simple: provide honest and timely service, superior and tangible marketing, and always guide our clients based upon real-time data and statistics. It is our sincere hope that this transparent approach will bring a sense of calm and clarity to the closing table.
■Change the consumer experience throughout the real estate transaction process by providing excellent service, superior and innovative marketing and data and statistics based guidance.
■Support local business growth and exposure through targeted value-based marketing directly to The Around Town Team’s growing fan list and followers of “Deals Around Town.”
■Provide exceptional value to our clients and fans, through “Deals Around Town” that leverage our relationships with local businesses.
The document summarizes small business consulting services provided by Arinobe to address challenges small businesses face in obtaining financing, managing cash flow and costs, growing their business, and modernizing operations. The services include financial management, market planning and strategy, business planning and growth, process improvement and innovation, and talent management. Arinobe provides customized consulting packages focused on business analysis, micro-consulting, mentoring, and outsourcing management accounting functions.
One of the UK’s most successful and professional Search & Selection Recruitment Consultancies.
Our consultants have diverse expertise in dealing with candidates at every level from CEO’s to mid-level management. We support our clients to make major key appointments, with unparalleled talent due to our exceptional screening and recommendation process. Taking pride in supporting our clients through our proactive and dedicated process, with an honest and respectable approach.
Our objectives are to work in synergy with our client’s processes and advise a diverse client base across major Blue Chip & SME companies in major FMCG market sectors.
One of the UK’s most successful and professional Search & Selection Recruitment Consultancies.
Our consultants have diverse expertise in dealing with candidates at every level from CEO’s to mid-level management. We support our clients to make major key appointments, with unparalleled talent due to our exceptional screening and recommendation process. Taking pride in supporting our clients through our proactive and dedicated process, with an honest and respectable approach.
Our objectives are to work in synergy with our client’s processes and advise a diverse client base across major Blue Chip & SME companies in major FMCG market sectors.
How To select A Sales Force That Can SellPeter Gilbert
The document discusses selecting a sales force that can sell effectively. It outlines Chally, a firm that uses assessments to help clients identify the right salespeople. The presentation covers how sales roles and needs have evolved, the importance of having a clear go-to-market strategy to guide selection, and traditional recruitment methods that often fail. It proposes using Chally's validated competency assessments to predict salesperson performance and provide an objective selection process.
Presentation deck from a March 22nd, 2012 webinar in which Fifth Third Bank shared their story of how they worked with Forum to implement a customer focused sales strategy.
Robert Deck is a resourceful business development professional with over 20 years of experience transforming underperforming sales regions into consistently overperforming ones. He has a proven track record of identifying, acquiring, and developing top talent and motivating them to achieve their full potential. Deck is currently a Regional Enterprise Sales Manager at Charter Communications where he has led his region to be #1 from 2014 to 2016. Prior to this, he held several sales leadership roles at T-Mobile and Newell Rubbermaid where he consistently exceeded sales quotas and rebuilt struggling sales teams and markets.
This document is a product catalogue from NBM Distribution that introduces new products and expanded offerings. It highlights data centre products and presents NBM as a one-stop-shop for data centre projects. The catalogue provides information on ordering, delivery options, returns and refunds, and contact details. It showcases various structured cabling, fibre optic cabling, intelligent infrastructure, cabinet, power, cable management, voice, and test equipment products suited for data centres.
NBM Distribution is a leading UK supplier of structured cabling products that aims to introduce their business and wide range of products to Cambridge Online. They provide an overview of their company history, financials, stock, and capabilities. Recent major projects show their ability to support large-scale deployments. NBM proposes a supplier relationship and rebate scheme to secure future business from Cambridge Online.
Brand-Rex has achieved carbon neutral status through measuring its carbon footprint and implementing initiatives to reduce emissions, such as switching to more efficient heating systems and increasing recycling. It has offset remaining carbon impacts through investment in renewable energy and methane capture projects. Brand-Rex is committed to further reducing its footprint through environmentally conscious product design, packaging improvements, and encouraging sustainable practices across its operations and supply chain.
The Rittal Aisle Containment System is increasingly being deployed in Data Centres where the average power demand of each
cabinet exceeds 5kW. Effectively using roof panels and slideable doors at each end of the row which ‘contains’ the air within
the aisle. This prevents the cold and the hot air mixing which increases the capacity of the overall system to approx
10 kW per cabinet. The other benefit is that because the cold air is now being delivered directly to the server, the cold aisle air
temperature can be raised, this means the CRAC or Inline cooling (LCP Inline) system is a lot more energy efficient which
results in long-term energy cost savings.
Cold and hot air cannot mix, warm air does not flow into the cold aisle
The system can be operated with a much higher extracted air temperature.
Standard air circulation cooling units are operated at an optimum thermal efficency level
Key Components for Aisle Containment
The key components of containment (same for both hot aisle and cold aisle) system are very simple. Firstly you need to specify
the containment dimensions and secondly the cooling system required.
The containment system is made up of roof panels and end doors. The roof panels bridge across the aisle between the racks
and the aisle and doors then close off the aisle. The roof sections are specified on the width of the aisle and the width
of the rack that they need to be secured to. The end doors quite simply match the height of the rack.
The cooling system for cold aisle and hot aisle can either be CRAC or Inline cooling, both have their advantages and limitations.
With the focus on efficiency and energy savings, we recommend you to contact our specialist sales team to
specify and advise the best cooling solution not only for your application but also for your long term business needs
This document discusses monitoring and management of a data center across 6 zones, from the point of entry to individual server payloads. Key information monitored at each zone includes energy usage, efficiency metrics like PUE, environmental factors, and costs/billing to provide holistic oversight of facility performance. Real-time data and automated reports empower informed decision-making to reduce energy and increase resilience.
This document discusses ways to increase efficiency and reduce costs at a data center. It provides three key recommendations: [1] increasing the set point on CRAC units to reduce energy consumption, [2] reducing energy use during non-occupancy hours which could save over £800,000 per year, and [3] implementing real-time monitoring and alarming of environmental and power metrics to improve reporting and analysis.
More from iTECHbyNBM - A Division of NBM Distribution Ltd (6)
2. INTRODUCTION
Thank you for your recent enquiry regarding our corporate information.
Our company receives many requests for details of various aspects of our business from customers and
suppliers, which we endeavour to provide. This document has been collated for this purpose and we hope
you will find it useful.
If you require further information about our business please do not hesitate to contact me.
Danny Kindell
Director
01923 270301
danny.kindell@nbm-distribution.co.uk
Directors: D.J. Kindell, S.P. Donaldson Registered No. 2246735 England
3. CONTENTS
SECTION 01 NBM OVERVIEW
SECTION 02 VISION STATEMENT
SECTION 03 COMPANY AIMS AND OBJECTIVES
SECTION 04 COMPANY STRUCTURE
SECTION 05 COMPANY REGISTRATION
SECTION 06 VALUE ADDED TAX REGISTRATION
SECTION 07 COMPANY INSURANCE
SECTION 08 BANK DETAILS
SECTION 09 BETTER PAYMENT PRACTICE CAMPAIGN
SECTION 10 CUSTOMER ACCOUNT POLICY
SECTION 11 QUALITY MANAGEMENT POLICY
SECTION 12 HEALTH & SAFETY AND ENVIRONMENTAL POLICY
SECTION 13 PRODUCT CONFORMITY
SECTION 14 DISTRIBUTION CERTIFICATES
SECTION 15 TERMS & CONDITIONS
SECTION 16 CONTACT INFORMATION
APPENDIx 01 AWARDS
4. 01
NBM OVERVIEW
NBM Distribution was established in 1988 to service the growing demands of the computer network
market. The company’s key commitment to our customers is to provide the highest level of service in
the industry. Our continued growth has confirmed that we are providing the service that our customers
need and expect and consequently our business has grown to over £9 million per annum.
Based in Kings Langley, Hertfordshire, our dedicated team supplies products to data cabling installers,
IT professionals and end-users across the UK, and more recently we have been supplying the United
Nations in several parts of the world.
Our two warehouses carry an in-depth stock of structured cabling products from some of the most
respected manufacturers in the market. As a BS EN ISO 9001:2008 registered company we are committed to
the implementation and continued compliance of this standard.
NBM Distribution is committed to be our customers partner of choice for structured cabling products.
5. 02
VISION STATEMENT
NBM Distribution want to become recognised as the best provider of structured cabling products in the
UK, to installers and end-users, by continuous improvement to provide the best customer focused services.
We will achieve this through:
• Working as a team to deliver year on year growth in market share
• Creating sustainable business partnerships with our customers and suppliers
• Developing new markets and expanding existing markets
• Offering true value added supply chain services
6. 03
AIMS AND OBJECTIVES
CUSTOMER LOYALTY
To provide a product portfolio, services and solutions of the highest quality and deliver more value to our
customers that earns their respect and loyalty.
Underlying beliefs supporting this objective:
• Our continued success is dependent on increasing the loyalty of our customers
• Listening attentively to our customers to truly understand their needs, then delivering
solutions that translate into customer success is essential in earning customer loyalty
• Competitive pricing, product quality, inventiveness, and the way we do business drives
customer loyalty
PROFIT
To achieve sufficient profit to finance our company growth, create job security for our employees and to
provide the resources we need to achieve our other company objectives.
Underlying beliefs supporting this objective:
• Profit is the responsibility of all
• Balance of long-term and short-term objectives is key to profitability
• Profit allows us to reinvest in new and emerging business opportunities
• Profit is highly correlated to generating cash, which brings more flexibility to the
business at a lower cost.
• Profit enables the achievement of our company objectives
MARKET SHARE
To grow our market share by continually providing useful and significant products, services and solutions to
the markets we already serve – and to expand into new areas that build on our suppliers technologies, our
competencies and our customer interests..
Underlying beliefs supporting this objective:
• There are more places we can contribute than we will be capable of
contributing: WE MUST FOCUS
• To be average in the marketplace is not good enough, we play to win.
• We look to achieve the status of Number 1 or Number 2 in our chosen industry
7. 03
AIMS AND OBJECTIVES
GROWTH
To view change in the market as an opportunity to grow our business; to use our profits and our ability to
supply innovative products, services and solutions that satisfy emerging customer needs and to expand on
our existing customer base.
Underlying beliefs supporting this objective:
• Growth comes from taking smart risks, based on the state of the industry and a
conviction in studying the market trends and also in ourselves inducing change in our
industry
• Our size and financial stability gives us an ability to weather economic cycles and turn
them to our favour
EMPLOYEE COMMITMENT
To help NBM employees share in the company’s success that they make possible; to provide people with
employment opportunities based on performance; to create with them a safe, exciting and inclusive work
environment that values diversity and recognises individual contributions; and to help them gain a sense of
satisfaction and accomplishment from their work.
Underlying beliefs supporting this objective:
• NBM’s performance starts with motivated employees; their loyalty is key
• We trust our employees to do the right thing and to make a difference
• Everyone has something to contribute: its not about title, level or tenure
• An exciting, stimulating work environment is critical to success
• A diverse workforce gives us a competitive advantage
• Employees are responsible for lifelong learning.
LEADERSHIP CAPABILITY
• Owners inspire, foster collaboration and turn vision and strategies into action – with
focused, clear goals
• Effective owners coach, relay good news and bad and give feedback and continuously
develop
• Owners speak with one voice and act to eliminate busy work
• It is important to measure people on the results they achieve against goals they helped
to create
8. 04
FINANCE
COMPANY STRUCTURE
NBM DISTRIBUTION
Danny Kindell Sean Donaldson
MANAGING DIRECTOR SALES DIRECTOR
FINANCE OPERATIONS INTERNAL SALES EXTERNAL SALES
Darryl Parsons Daryl Trent Duncan Harris Lucy Kelly
FINANCIAL CONTROLLER OPERATIONS MANAGER Sales office Manager Area Sales mgr (south)
Tony Browne Nigel Dooler
OFFICE WAREHOUSE Chris Carrington
MANAGEMENT ACCOUNTANT Area Sales mgr (north)
Internal Sales support
Katrina Farthing Mark Roper
Jo Cross Richard Berryman
Area Sales mgr (Midlands)
Operations coordinator Warehouse MAnager Internal Sales support
Robert Richardson Dave Bull
Carol Rees Rob Simpson Business development
TECHNICAL Sales support
Office Admin & Reception Warehouse Assistant
Briony Sumner
Michelle Beddall Trevor Hancock
Internal Sales support
PA to Directors Warehouse AssisTANT
Nicola Brown
Vicky Kellett Internal Sales support
ADMIN ASSISTANT
Vinny Elliott
Jenni Morris Internal Sales support
Operarions ASSISTANT
9. 05
COMPANY REGISTRATION
NBM Distribution is registered at Companies House as a limited company.
Company number: 2246735
A copy of our registration certificate is attached.
10.
11. 06
VAT REGISTRATION DETAILS
Company VAT Registration No : 505 1975 52
A copy of the company VAT registration certificate is attached
Responsibility: Darryl Parsons
Position Held: Financial Controller
Email: accounts@nbm-distribution.co.uk
12.
13. 07
EMPLOYERS LIABILITY & OTHER INSURANCES
NBM Distribution are fully insured for employers liability and public and product liability.
Employers liability
Insurer: Liverpool Victoria
Indemnity limit: £5,000,000 any one occurrence
Public and product liability
Insurer : Liverpool Victoria
Indemnity limit
Public liability: £2,000,000 any one event
Product liability: £2,000,000 any one period of insurance
A copy of our current certificate of insurance is attached.
Responsibility: Danny Kindell
Position Held: Director
Email: danny.kindell@nbm-distribution.co.uk
14.
Policy No: BUS00007237
Name of Policy Holder: NBM Distribution Limited
Date of commencement of insurance: 18/03/2012
Date of expiry of insurance: 17/03/2013
We hereby certify that subject to paragraph 2 :-
1. The Policy to which this Certificate relates satisfies the requirements of the relevant law applicable to the
compulsory insurance of liability to employees in Great Britain, Northern Ireland, the Isle of Man, the Island
of Jersey, the Island of Guernsey and the Island of Alderney, or to offshore installations in territorial waters
around Great Britain and its Continental Shelf around the countries listed above.
2. The minimum amount of cover provided by this Policy is no less than £5,000,000.
Signed on behalf of
Liverpool Victoria Insurance Company Limited
Authorised Insurers
John O’Roarke,
Chief Executive
LV= and Liverpool Victoria are registered trade marks of Liverpool Victoria Friendly Society Limited and LV= and LV= Liverpool Victoria are
trading styles of the Liverpool Victoria Group of companies. Liverpool Victoria Insurance Company Limited (LVIC), registered in England and
Wales number 3232514, is authorised and regulated by the Financial Services Authority, register number 202965. Registered address for
both companies: County Gates, Bournemouth BH1 2NF. Tel: 01202 292333
15. 08
BANK INFORMATION
BANK: Barclays Bank Plc
Aquilla House
Breeds Place
Hastings
TN34 3DS
SORT CODE: 20-37-63
ACCOUNT NAME: NBM Distribution Limited
ACCOUNT NUMBER: 00624772
TRADE REFERENCES:
Brand-Rex Limited HellermanTyton Limited
Viewfield Industrial Estate 43-45 Salthouse Road
Glenrothes Cornwell Business Park
Fife Brackmills, Northampton
KY6 2RS NN4 7EX
01592 778495 01604 706633
Mr Alan Finch Mrs Sue Kerrison
afinch@brand-rex.com sue.kerrison@htdata.co.uk
Responsibility: Darryl Parsons
Position Held: Financial Controller
Email: accounts@nbm-distribution.co.uk
16. 09
The Better Payment Practice Campaign
NBM Distribution has signed up as a member of the Better Payment Practice Campaign scheme and has
committed to abide by this voluntary code of practice.
Over 1,400 companies have already made the commitment to prompt payment for the benefit of their
business. They have signed up to the Better Payment Practice Code established in 1998 by business and
government together to help improve culture amongst organizations trading in the UK. The code is
supported by public, as well as private sector organizations. Collectively they represent about 20% of the
UK Gross Domestic Product.
The simple code details the following obligations of
a business to its suppliers:
• Agree payment terms at the outset of a deal
and stick to them.
• Explain your payment procedures to suppliers.
• Pay bills in accordance with any contract agreed
with the supplier or as required by law.
• Tell suppliers without delay when an invoice is
contested, and settle disputes quickly.
By agreeing to these terms and signing up to the
code, NBM Distribution has demonstrated to their
customers and suppliers, their commitment to good credit management and paying on time.
More information on this code of practice can be found on the Better Payment Practice Campaign website,
www.payontime.co.uk
Responsibility: Danny Kindell
Position Held: Director
Email: danny.kindell@nbm-distribution.co.uk
17. 10
CUSTOMER ACCOUNTS POLICY
Credit Limits
It is our company policy to credit check our customers on a regular basis. These company credit checks give
us an indication on the Trading Credit Limit for limited companies, partnerships and sole traders.
This limit is based upon the latest available financial information, i.e. the last ‘filed’ audited accounts and
any other positive (or negative) information they may have access to.
This credit limit we set for each account is based upon the limit we are given, see also discretionary limits
(below).
Once a limit has been set, if the level of trading increases to or beyond the limit, we (on the instruction of
our Managing Director) are still able to increase the Credit limit.
At this time, NBM will review the latest financial information available, and are likely to increase the limit,
unless, we originally applied for less than were available, or we can submit copies of new unaudited/
management accounts. If there are new accounts, which show an improvement, we may agree to increase
the limit.
It is also possible that if the latest accounts show a poor result, our request can trigger a reduction or zero
rather than the increase hoped for. Please note that NBM do monitor companies and if at any time they
receive good, or adverse trading information, we can occasionally receive an increase/a reduction, or zero
‘out of the blue’. If the limit is increased, we will then advise our customer’s accounts department by fax or
email of the change and our account system will be updated accordingly.
If the limit is decreased or removed, we will review the account. If we are unable to provide a discretionary
limit, we will call to advise the client personally before we email the advice.
Accepted Methods of Payment
• Cheque We do not accept post dated cheques
• BAC’s Please allow 2/3 days to clear. Please advise us by email
• CHAP’s Same day. Please advise us by email
• Debit Card Switch, Solo, Visa Delta, Maestro or Visa Electron
• Credit Cards No fee
18. 10
New Customers
If a new customer places an order, the first question we will ask, is; do they want a credit account? If they
prefer not to have one, we will give them an account reference with a credit limit of zero and will treat them
as a ‘Proforma’ account (see below).
If they do wish to open an account we will email the appropriate application form and follow the procedure.
If the first order is a proforma basis either by choice, the order is so urgent that it cannot wait for the
account application process, or we are unable to obtain a credit limit and the order value (gross – with VAT)
exceeds £5000, then we will require cleared funds before we can dispatch the goods. To speed things up,
we can suggest a CHAP’s payment (same day, but we might not be able to find out until 5pm, after our
couriers have gone).
Account Application
Once we have established what type of business we will be trading with, Limited Company, Partnership or
Sole Trader, we will email the appropriate account application form. Once we have received the completed
form, which must be signed by an appropriate signatory to accept our terms, we will then apply to our
Credit facility requesting a limit based on likely turnover.
Once a credit limit is established, we will then email our customer to advise them of their credit limit and
account reference. Please note that we do unfortunately get lower limits than we have applied for and
sometimes zero.
This is because the business has not been trading for long enough to have ‘filed’ and accounts, because they
are late filing accounts, their accounts show a poor result or there is some form of adverse trading history.
In this case the application and all other relevant paperwork will be passed to our Financial Director for a
discretionary decision (see below). If we are unable to give discretionary limit, we will write to the customer
advising of our decision. The account will then be treated as Proforma (see below).
Payment Terms
Our standard terms are Month End + 30 days. For customers who do not have a credit account, please see
‘New Customers’ (above) or Proforma accounts (below).
Prompt Payment
By negotiation.
Proforma Accounts
Once we have received payment we will allocate/order the goods and dispatch/invoice the goods as soon
as possible.
19. 10
Overdue Accounts
Customers will be placed on ‘Credit Hold’ by our accounts department for invoices that have not been
paid within terms. We allow a maximum of 5 working days for delay in the post etc. then an account will
automatically go on Delivery Hold. If at this time, there are any outstanding orders that may be affected we
will advise the person who placed the order.
If the account is still overdue and we have not received a satisfactory explanation, 14 days later a final
demand will be faxed or emailed.
If in the unlikely event that further 7 days elapses and we still have not received settlement or a satisfactory
explanation, we will then pass the paperwork to our solicitors who will pursue the debt on our behalf. At
this point we will automatically remove the customer credit limit. We will only re-instate it when the debt is
paid and we can satisfy ourselves that the situation is not likely to re-occur. If it does re-occur and we have
to involve solicitors for a second time, the credit facilities will not be re-instated.
Please note that if a customer is on hold, we will still accept new purchase orders. When the account comes
off hold, the goods will be allocated/ordered to be shipped as soon as possible. Please not that if a customer
is on credit hold, we will accept payment for the overdue amount (not for new orders) b credit card or debit
card. If a credit card is used, we will require a faxed order to authorise us to raise an invoice for the 2% credit
card fee plus VAT. Debit cards do not carry a fee and no new order will be required.
Discretionary Limits
If we are unable to obtain a sufficient insured limit, we are quite willing to add our own temporary or long-
term limit. The decision can only be made by our Finance Director and will be based on a combination of our
history of individual accounts, long standing relationships, previous good payment records, trade references
and close communication.
Statements
Are sent by email or post as payment becomes due. Or by request.
Responsibility: Danny Kindell
Position Held: Director
Email: danny.kindell@nbm-distribution.co.uk
20. 11
Quality Management Policy
It is the policy of NBM Distribution Limited to be a market driven, competitive supplier to the
Data Communication Networking Industry. Furthermore, the company shall strive to demonstrate a
superior service to its customers and contribute to the success and growth of the business.
The company wishes to achieve this through a continual programme of improvement and to regularly assess
the procedures and products and fully utilise the potential of the resources and personnel of the company.
In line with the above objectives, the directors of the company are committed to the implementation
of and continued compliance with a Quality Management Policy meeting the requirements of
BS EN ISO 9001:2008.
It is the responsibility of all company personnel to familiarise themselves with the procedures and controls
of this policy and ensure compliance with them.
Responsibility: Sean Donaldson
Position Held: Director
Email: sean.donaldson@nbm-distribution.co.uk
21. Certificate of Registration
This is to certify that the Quality Management System of
NBM Distribution Limited
Unit 3-4, Kings Park Industrial Estate, Primrose H, Kings Langley, Hertfordshire, WD4 8ST
applicable to
The distribution of computer networking components and products for the information technology
industry
has been assessed and registered by NQA against the provisions of
BS EN ISO 9001 : 2008
This registration is subject to the company maintaining a quality management system,
to the above standard, which will be monitored by NQA.
Certificate No: 8487
B
Date: 7 April 1997
Reissued: 25 May 2012
Valid Until: 25 May 2015
EAC Code: 19/29
Head of NQA
A
The use of the UKAS Accreditation Mark indicates accreditation in respect of those activities covered by the accreditation certificate number 015 held by NQA.
NQA is a trading division of Ascertiva Group Ltd, Registration No. 02513162. Registered Office: Warwick House, Houghton Hall Park, Houghton Regis, Dunstable, Bedfordshire, LU5 5ZX.
This certificate is the property of NQA and must be returned on request.
22. 12
HEALTH & SAFETY,
QUALITY & ENVIRONMENTAL POLICY
NBM Distribution Limited is a leading distributor in providing network products into a global market. We
recognise the importance of good Health & Safety, Quality, and Environmental practice in all our processes.
To achieve this and our business vision, we operate management designed systems that address:
• The requirements of our customers, whilst respecting the needs and safety of our employees and
the environment in which we operate.
• BS EN ISO 9001:2008 and other relevant standards. This applies to our UK manufacturing and
distribution activities.
Our policy is:
• To meet all health & safety, product quality and environmental legal and other requirements
appropriate to our business.
• To control, reduce or eliminate any actual or potential hazard or pollution.
• To continually improve the performance of our company by setting and reviewing
management objectives.
• To maintain the awareness of all staff about the company’s
policy and their understanding of how it effects them with regard to
health & safety, quality and environmental issues.
• To provide interested parties with relevant and appropriate information.
• To ensure these aims are achieved by the use of appropriate procedures and management
systems that will be systematically monitored, audited, reviewed and improved.
This policy, and the procedures that extend from it, are approved by the undersigned and must be adhered to
by all personnel.
Responsibility: Danny Kindell
Position Held: Director
Email: danny.kindell@nbm-distribution.co.uk
23. 13
PRODUCT CONFORMITY
All products supplied by NBM Distribution have been procured from an approved supplier to the company
and manufactured in accordance with the manufacturers / suppliers descriptions and specifications.
The goods have been stored under suitable conditions, not used, modified or repaired and have been
subjected to our own Quality control system requirements.
Responsibility: Danny Kindell
Position Held: Director
Email: danny.kindell@nbm-distribution.co.uk
24. 14
DISTRIBUTION CERTIFICATES
NBM Distribution distribute a wide range of products associated with the Computer Network Cabling industry.
Products are selected on the basis of their quality and performance against relevant industry standards.
We have selected the following companies, who provide NBM Distribution with products that are World Class
and exceed the performance requirements laid down in the international standards for each of their product
sets, i.e. Category 5, Class D, Category 6, Class E and 10Gigabit, Class EA solutions.
Attached are the distribution certificates from Brand-Rex and HellermanTyton, with whom we have had
relationships with for over 10 years.
Responsibility: Danny Kindell
Position Held: Director
Email: danny.kindell@nbm-distribution.co.uk
25.
26.
27. 15
TERMS & CONDITIONS
GENERAL RISK
In these Terms and Conditions “The Company” means “NBM Distribution Limited”. The risk will pass to “The Customer” when a shipment or part shipment has
“The Customer” means the company, firm or person whom is placing the order reached “The Customer’s” delivery point.
with “The Company”.
PAYMENT
All goods supplied or orders accepted are subject to the following terms and Payment for the goods shall be met within Month End plus 30 days of the invoice
conditions. No addition or variations to these Terms and Conditions shall be date and shall be in UK sterling.
binding unless it is in writing and duly signed by an authorised representative of
“The Company”. Where payment of the goods or part of the goods is due and has not been met
by “The Customer” without prejudice to its other rights. “The Company” shall be
In the event of any inconsistency or conflict between “The Customers” order and entitled to charge interest on the outstanding payments at a rate of 3% pa above
“The Company’s Terms and Conditions”. These Terms and Conditions shall prevail the Barclay’s Bank interest base rate from the time of the outstanding invoice date
unless it has been agreed in writing and duly signed by an authorised representative until the date that the full payment has been made.
of “The Company”.
Payments shall not be delayed by “The Customer’s” in the event of additional
“The Company” may from time to time and without notice change or alter these goods, defects or omissions that would not materially effect the use of the goods.
Terms and Conditions. Any product consignment shall be treated as a separate contract and accordingly
paid for.
QUOTATION
Unless otherwise stated quotations submitted to “The Customer” will be valid for LAW
a period of 30 days from issue. The headings used in these Terms and Conditions and in the order in which they
are set out shall be ignored for the purpose of construction.
DELIVERY
Delivery will be made to “The Customers” delivery address within the UK. “The The contract, including these Terms and Conditions shall be governed by and
Company” must be informed in writing within 5 working days of receipt of any constuned in all respects in accordance with English Law.
goods with respect to any claims by “The Customer” for damaged goods or of
short deliveries. PRICES
“The Company” may alter the prices from time to time without notice to “The
The delivery time and date shall not be of the essence of the contract, while “The Customer”.
Company” will use all reasonable endeavours to adhere to “The Customers”
delivery times. All prices quoted are exclusive of Value Added Tax (20%) but VAT will be added at
the current rate and paid for by “The Customer” in accordance with the payment
Prices specified are for the goods ex-premises of “The Company”; “The Company” terms.
will use all reasonable endeavours to adhere to “The Customers” delivery times.
LIABLILITY
Prices specified are for the goods ex-premises of “The Company”. “The Company” The responsibility for ensuring safe storage and safe product installation of the
has the option to charge additionally for the carriage to “The Customers” delivery products shall be with “The Customer”.
point.
“The Customer” shall ensure that all warnings and instructions that are issued by
20% of the invoice value may be charged to “The Customer” in the event of “The Customer” are passed on to its employees handling the product or in the
the goods being returned to “The Company” if the goods and delivery has been event the customer’s clients.
executed in accordance with “The Customer’s” original instructions.
Under no circumstances shall “The Company” be liable to incur any greater liability
TITLE to “The Customer” that the total sums paid hereunder by “The Customer” to
Title of the goods shall only pass to “The Customer” when all amounts due from “The Company”.
“The Customer” have been paid in full to “The Company”.
FORCE MAJEURE
“The Company” may at any time recover all or part of the goods supplied to“ “The “The Customer” of “The Company” shall not be responsible for any failure to
Customer’s” delivery point if “The Company” judges that the amount of monies perform or for any delay in performing the contract or any part there of due to or
outstanding exceeds the credit limit. In this event “The Customer” may for this principally due to failure or breakdown of machinery or plant, insufficient materials
purpose allow “The Company” servants or agents to enter the premises of “The or manufacturing facilities or an act of God, government act or embargo, fire, riot,
Customer” to reclaim the goods. war, or any other similar cause beyond the reasonable control of “The Customer”
or “The Company”.
28. 16
CONTACT INFORMATION
Company: NBM Distribution Limited
Address: 3–4 Kings Park, Primrose Hill, Kings Langley, Hertfordshire, WD4 8ST
Telephone: 01923 270301
Fax: 01923 270147
Email: sales@nbm-distribution.co.uk
Website: www.nbm-distribution.co.uk
Contacts: Danny Kindell • Managing Director • danny.kindell@nbm-distribution.co.uk
Sean Donaldson • Sales Director • sean.donaldson@nbm-distribution.co.uk
Michelle Beddall • PA, Returns, Warranty Apps • michelle.beddall@nbm-distribution.co.uk
Daryl Trent • OPERATIONS MANAGER • daryl.trent@nbm-distribution.co.uk
Nigel Dooler • Sales Manager North • nigel.dooler@nbm-distribution.co.uk
Mark Roper • Sales Manager MIDLANDS • mark.roper@nbm-distribution.co.uk
Lucy Kelly • Sales Manager South • lucy.kelly@nbm-distribution.co.uk
Dave Bull • Business development manager • dave.bull@nbm-distribution.co.uk
Duncan Harris • Sales OFFICE MANAGER • duncan.harris@nbm-distribution.co.uk
Jo Cross • Operations coordinator • jo.cross@nbm-distribution.co.uk
Jenni Morris • Operations assistant • jenni.morris@nbm-distribution.co.uk
Nicola Brown • Internal Sales • nicola.brown@nbm-distribution.co.uk
Katrina Farthing • Internal Sales • katrina.farthing@nbm-distribution.co.uk
Briony Sumner • Internal Sales • briony.sumner@nbm-distribution.co.uk
Robert Richardson • TECHNICAL Sales • robert.richardson@nbm-distribution.co.uk
Chris Carrington• Internal Sales • chris.carrington@nbm-distribution.co.uk
Vinny Elliott • INTERNAL SALES • vinny.elliott@nbm-distribution.co.uk
Carol Rees • Office Administrator • carol.rees@nbm-distribution.co.uk
Vicky Kellett • Office Administrator • vicky.kellett@nbm-distribution.co.uk
Darryl Parsons• FINANCIAL CONTROLLER • accounts@nbm-distribution.co.uk
Tony Browne • management accountant • tony.browne@nbm-distribution.co.uk