This document provides an analysis of General Motors' (GM) strategic management from 2009. It includes GM's mission statement, vision statement, objectives, strategies, brands, vehicle details, and internal/external analyses. SWOT, EFE, IFE, SPACE, Grand Strategy, and QSPM matrices are presented to evaluate GM's strengths, weaknesses, opportunities, threats, competitive position, and strategies. The document concludes GM needs to improve alternative energy vehicles, global expansion, and profitability to compete in a changing industry.

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BUS 444 – Strategic Management
Lecturer: Professor Thomas Bradley
Strategic Management Project
Class 1 – Group 3
Pham Ngoc Minh Khoa
Tran Thai Son
Pham Hung Thai Son

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Truong Tran Ngoc Son

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Table of Contents
The Bankruptcy of General Motors in 2009 .......................................................................................... 5
Executive Summary ............................................................................................................................ 5
- General Motors....................................................................................................................... 6
- Mission Statement – Evaluation Matrix .................................................................................... 6
- Vision Statement .................................................................................................................... 7
- Objectives .............................................................................................................................. 7
- Strategy and Evaluation .......................................................................................................... 7
- GM Vehicle – Global Brands .................................................................................................. 8
- Vehicle Engines and Transmission........................................................................................... 9
- Marine Engines and Controllers............................................................................................. 10
- Services ............................................................................................................................... 11
SWOT Matrix .................................................................................................................................. 12
- Strength ............................................................................................................................... 13
- Weakness ............................................................................................................................. 14
- Opportunity.......................................................................................................................... 15
- Threat .................................................................................................................................. 16
External Factors Evaluations Matrix (EFE) ........................................................................................ 17
- Analysis ............................................................................................................................... 18
Internal Factor Evaluation Matrix (IFE) ............................................................................................. 23
- Analysis ............................................................................................................................... 24
Competitive Profile Matrix................................................................................................................ 26
- Analysis ............................................................................................................................... 27
The Strategic Position and Action Evaluation Matrix (Space) .............................................................. 31
- Analysis ............................................................................................................................... 34
Grand Matrix.................................................................................................................................... 35
Quantitative Strategic Planning Matrix (QSPM) ................................................................................. 37

5. - Analysis ............................................................................................................................... 39
Business Strategy Recommendations ................................................................................................. 41
Annual Objectives ............................................................................................................................ 43
Strategy Review and Evaluation ........................................................................................................ 44
Financial Analysis ............................................................................................................................ 45
Porter’s Five Forces Analysis ............................................................................................................ 53
Pestel Analysis ................................................................................................................................. 54
Conclusion ....................................................................................................................................... 54
Reference ......................................................................................................................................... 55
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Executive Summary
General Motors Corporation - GM
It is an American multinational corporation headquartered
in Detroit,Michigan that designs, manufactures, markets and
distributes vehicles and vehicle parts and sells financial
services. GM has been seen as one of the largest car
manufacturer for about 78 years. Nowadays, although it is not
on the top of the game, still GM’s products spread all over the
world. General Motors produces vehicles in 37 countries under
ten
brands: Chevrolet, Buick, GMC, Cadillac, Opel, Holden, Vauxhall, Wuling,Baojun, Jie Fang, UzDaewoo.
General Motors also has many oversea subsidiaries. They include Opel / Vauxhall in Europe, Holden
in Australia, GM Korea in South Korea and Shanghai GM in China. Moreover, those Asian agencies
have been tremendous profitable sources for GM.
Mission Statement – Evaluation Matrix
"G.M. is a multinational corporation engaged in socially responsible operations, worldwide. It is
dedicated to provide products and services of such quality that our customers will receive superior
value while our employees and business partners will share in our success and our stock-holders will
receive a sustained superior return on their investment”(Source: Strategic Management)
Does it include….? Does it mention values….?
Customers Service/Products Markets Citizenship Teamwork
Yes Yes Yes No No
Technology Concern for survival Philosophy Excellence Integrity
Yes Yes Yes No No
Self-concept Concern for public image Employees
Score 2.7/4.5
No No Yes
Customer or product-oriented
Product - oriented

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Vision Statement
“GM’s vision is to be the world leader in transportation products and related services. We will earn
our customers’ enthusiasm through continuous improvement driven by the integrity, teamwork, and
innovation of GM people” (Source: Strategic Management)
In overall, the Statement acquires all criteria for successful vision statement: Clear (Understandable),
Challenging, Philosophy, and Consistency.
First, GM’s vision gives a clear message to customers and stakeholders. It shows GM’s ideas about
what they want to do and how they do it, which to satisfy their customers by hardworking and
creative. The statement also make reader feels the consistency of GM’s effort by the word
“continuous”. Moreover, they briefly draw the picture of what they can be in the future. That is
something a Vision statement must has.
Secondly, GM’s emphasize passion in creating new vehicles, designs and enriching lives around the
World. Of course, to achieve those are not easy. General Motors shows its challenging tasks and they
are willing to achieve. Additionally, investors and shareholders will recognize GM’s ideas are
possible and they have prepared to pursuit.
Objectives
First of all, we need to identify and implement several different ways to save on electronic and gas
usage. We also develop strong team work and effective leadership skills of staff by opening job
training, regular staff meeting and one-on-one mentoring programs.
The second objective is the company needs to introduce to customers new products which are more
distinctive and innovative. We focus on expanding our new products into many geographic areas at
the same point in our value chain, while simultaneously providing large number of products and
services. Additionally, we have to take care of its investors by trying to earn them the greatest return
on their investment possible.
Thirdly, we often organize competitive compensation and benefit programs in order to classify and
retain qualified employees who are worthy to be paid for growing the business and to maximizing
shareholder returns through pay programs. The company targets base salary at the 50th percentile for
executives in a survey group of companies. We drive industry-leading, long-term shareholder
franchisee value, aggressive international expansion and build strong brands over the world.
Strategy and evaluation
“A car for every purse and purse and purpose" is the pioneering strategy of Alfred Sloan, GM's CEO.
He rationalized GM’s cars into five price-quality- segments-from a Chevrolet, to a Pontiac, to an

8. Oldsmobile, to a Buick, to a Cadillac. In order to differentiate GM brands from their competition, he
positioned each car line at the top of the price scale in its price-quality segment.
For more than a half century GM dominated the U.S auto industry like colossus with a market share
as high as 50% which made it a low-cost leader. So, it is ironic that even the most prestigious
handwork –Cadillac—of the man wrote the book on market segmentation and differentiation failed
the threshold of a differentiated product in Porter’s scheme of things. We would like to point out here
that while multiple brands might have been a good strategy for GM in the past it is not so today’s
global competition in which the successful firms like Toyota and others concentrate only on a limited
number of car lines.
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GM Vehicle – Global Brands
Chevrolet
Chevrolet colloquially referred to as Chevy and formally
the Chevrolet Division of General Motors LLC. In 1919,
Alfred Sloan chose Chevrolet brand to become the volume
leader in the General Motors Family and mainstream
vehicles to compete with Henry Ford’s Model T. Then in
1923, Chevy overtook the Model T as the best-selling car in
the US.
Buick
Buick, formally the Buick Motor Division is premium
automobile brand, selling entry-level luxury vehicles
positioned above its mainstream Chevrolet, and below the
Cadillac. Buick cars mostly targeted for the North American
market.
Since the discontinuation of Saturn in 2009, GM has
positioned Buick to be an analogue to its
German Opel brand, sharing models and development.
Buick-branded vehicles are sold in the United States, Canada, Mexico, and China. Buick sold
1,032,331 vehicles worldwide in calendar year 2013, a record for the brand.[2]

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GMC
GMC, formally the GMC Division of General Motors LLC
primarily focuses on trucks and utility vehicles. GMC
sells pickup and commercial trucks, buses, vans, military,
and sport utility vehicles marketed in North America and
the Middle East by General Motors. In January 2007, GMC
was GM's second-largest-selling North American vehicle
division after Chevrolet, ahead of Pontiac.
Cadillac
Cadillac, formally the Cadillac Motor Car Division, is a
division of U.S.-based General Motors Company (GM) that
selling luxury automobile over the world. Cadillac's primary
markets are the United States, Canada, and China, but
Cadillac-branded vehicles are distributed in 34 additional
markets worldwide.
Cadillac was purchased by GM in 1909 and 6 years later, it
became strong competitors in America luxury cars market.
Nowadays, Cadillac is the second oldest American automobile
brand following fellow GM marque Buick and is among the
oldest automobile brands.
Europe Market
GM's Adam OPEL AG powertrain group offers modern, fuel efficient, small volume gasoline and
diesel engines for global GM brands like Chevrolet, Buick, Opel and Vauxhall.
The ECOTEC 1.0L – 1.4L naturally aspirated and turbo gasoline engines are a great example of GM's
commitment to offering fuel efficient vehicles across the globe.
The ECOTEC 1.6L – 1.8L naturally aspirated and turbo engines help GM deliver more efficient yet
fun-to-drive vehicles that deliver an excellent balance of performance and fuel efficiency.
DIESEL engines power most passenger vehicles in Europe and GM's Adam OPEL AG powertrain
group offers a 1.3L and 2.0L turbocharged diesel engines. The relatively small displacement of these
diesel engines combined with the highly efficient turbo technology results in best-in-class fuel
consumption.
GM's Adam OPEL AG powertrain group also offers front wheel and all-wheel drive transverse
manual transmissions from 170 – 400 NM (125 - 295 lb-ft) torque, available for on & off-road usages

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STREGHTS
1. Large Market Share
2. Global Experience
3. Variety of Brand Names
4. GMAC Customer Financing Program
5. OnStar Satellite Technology
SWOT Matrix
WEAKNESS
1.Behind on Alternative Energy Movement
2. Poor Organizational Structure
3. Stagnant Profitability
4. Overly Dependent on US market
5.Overly Dependent on General Motors
Acceptance Corporation (GMAC) Financing
6. Poor Credit Status

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OPPORTUNITIES
1.Alternative Energy Movement
2. Continuing to Expand Globally
3. Low Interest Rates
4. Develop New Vehicle Styles and Models
THREATS
1. Rising Fuel Prices
2. Growth of Competitors
3. Pension Payouts
4. Increased Health Care Costs
5. Rising Supply Costs, i.e. Steel

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Strengths
Large Market Share
In the last few years, even though GM’s market share has went down in the US but it is still very
competitive to another brand at 26%. GM have a share expansion in the Chinese area. With this
situation, GM could become the leader in automobile market.
Global Experience
As explained above even with GM's recent decline they still have the market share and the experience
to bounce back. They have been a worldwide company for nearly a century now and have established
themselves as the global leader for most of them. It is just a matter of the correct planning and proper
implementation of those plans that will decided whether or not GM's goals are achieved.
Variety of Brand Names
In the last century, GM has been the leader in automobile market. The reason for that is because they
own a lots of big quality brand names which occur in many target markets. The current GM brands
include: Chevrolet, GMC, Cadillac, Buick, Pontiac, Saturn, Hummer, Saab, Daewoo, Opel, and
Holden.
GMAC Customer Financing Program
Since its establishment in 1919 it has proven to be GM's most reliable source of revenue.
5OnStar Satellite Technology
Developed in 1996 OnStar currently has over 3 million subscribers and is standard on all GM
vehicles. This technology allows the vehicles to be tracked in the event of an emergency or theft. It
also allows the driver and or passengers the ability to communicate with OnStar personnel at the click
of a button.

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Weaknesses
Behind on Alternative Energy Movement
This is GM's biggest weakness. The alternative energy/hybrid trend has begun to take place in the
automotive industry and GM has been one step behind the competition in terms of alternative energy
vehicles. This has led to many problems including loss of market share and a decrease in company
profit. In order for any automotive company to be successful from this point forward they must be
Hybrid friendly and fuel efficient.
Poor Organizational Structure
As we can see in exhibit 1 of the case GM's organizational structure seems to be too vertically
integrated. This causes a lack of communication between employees from top to bottom and may
have played a part in GM falling behind on the alternative energy movement.
Stagnant Profitability
Looking at GM's profit we see that they are certainly struggling with respect to the size of their
company. Their profit margin was about 1.5% and the ROE has dramatically decreased over the
recent years dropping to 10% in 2004. This is a situation that shareholders will not be pleased with.
Overly Dependent on US market
GM has become too dependent on the US market and must take advantage of the opportunity to
expand globally. The competition is becoming too strong to focus on just one country.
Overly Dependent on General Motors Acceptance Corporation (GMAC) Financing
GM has become too dependent on its financing program. Granted it is a great strength for GM,
however they once again cannot rely solely on financing in order to turn profit, especially if they want
to compete with Honda and Toyota who are rapidly growing.
Poor Credit Status
GM's credit status has like everything else has been steadily declining. Their current ratio is just
barely above 1 and their acid test is even lower. Although, I don't see them getting denied based on
their credit at this point, the seriousness of the matter is certainly apparent.

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Opportunities
Alternative Energy Movement
It is obvious that GM was behind its competition with regards to the research and development of
hybrid vehicles. However hybrid technology is still very much new giving GM the opportunity to
once again become the automotive industry's leader in innovation and technology.
Continuing to Expand Globally
Recently GM saw an increase in the Chinese automotive market, which proves their needs to be more
emphasis put on foreign markets. If GM can infiltrate these markets and successfully grow along with
their continuing focus on the US market they will be headed in a positive direction.
Low Interest Rates
With the right marketing strategy the low interest rates have the potential to generate an immediate
increase in sales.
Develop New Vehicle Styles and Models
This is an opportunity that will never be satisfied, meaning that GM should always be attempting to
develop the automotive world's most popular vehicles, and as we know, what is in today will be out
tomorrow.

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Threats
Rising Fuel Prices
With GM being a large producer in both trucks and SUV's, sales have drastically decreased due to the
lack of fuel efficiency. The rise in fuel prices has played a significant role in creating the opportunity
for development of both hybrid and more fuel efficient vehicles. As you will find with most threats,
an equal opportunity will usually emerge as is the case here with GM's opportunity mentioned above.
Growth of Competitors
GM no longer has the luxury of being the known leader in the automotive industry and faces the
reality that they are in serious trouble. As I mentioned earlier Toyota took the first step in the direction
of hybrid technology and has since drastically grown and become the questionable automotive
frontrunner to start the 21st century.
Pension Payouts.
Part of this threat is their own doing and the other is simply unavoidable. GM is responsible for
providing generous pension benefits to its employees, which at the time seemed like a great idea,
however they are now experiencing problems as more and more people begin to collect.
Increased Health Care Costs
GM, like many large companies with quality employee health care benefits, is experiencing a large
financial hit that only gets worse as time continues.
Rising Supply Costs, i.e. Steel
Once again this threat affects the entire automotive industry and forces each company to cut
manufacturing and production costs as much as possible, without taking away from the quality of the
product.

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Analysis
Content: Daimler Chrysler
Ford Motor
Toyota Motor
Daimler Chrysler
As the number two auto manufacturer in total revenues Daimler Chrysler has positioned itself as an
industry leader, with this come many strengths. The DaimlerChrysler umbrella covers many well-known
brands such as Dodge, Chrysler, Mercedes Benz, and Jeep. This means DaimlerChrysler has
strong brands that are recognizable in almost every part of the world. Damiler Chrysler Objectives
The objectives of the Daimler-Chrysler merger their intentions were essentially to extend their size
and scope as well as to combine their strengths.
- One of the main objectives of this merger was the conquest of new markets (World/Welt
AG).
- Companies complement each other perfectly in terms of product lines, geographic markets
and capabilities.
- Chrysler was good in designing & product development, whereas Daimler was good in
engineering & technology.
- Their products do not target the same customer.

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SWOT Analysis of Daimler-Chrysler

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Ford Motor Company
Ford Motor Company is a global company with two core businesses: Automotive and Financial
Services. The Automotive business consists of the design, development, manufacture, sale and service
of cars, trucks and service parts. Ford has been focusing on cutting costs to increase margins more
than its competitors. It has used reverse engineering in the development of their products. Thus Ford
has been an innovator in the auto industry.
Ford Company Objective
- To sell vehicles and make a profit for stockholders,
- Providing jobs for thousands of workers.

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Toyota Motor Corporation
The Toyota Motor Corporation was incorporated in 1937 and has many strengths being one of the
industry leaders in the automotive industry. Toyota has three major brands underneath the company
umbrella; Toyota, Lexus, and Scion. By having these three distinct brands, it lets the company reach
many sectors of the globe in a choice of vehicle for customers. Toyota has traditionally also been the
leader in Total Quality Management or TQM. By using the Kaizen theory of continuous
improvement, Japan caught up the U.S. auto makers during the 1980s.
Toyota Company Objective
- To enhance customer satisfaction by providing high quality service and value for money.
- An aggressive customer satisfaction programmer from showroom to parts and to workshop to
foster customer relationships.
- To maintain the market share of Toyota in Yemeni market.
- To service the Nation and the up liftmen of society.
- Ethical approach towards customers and foster the need of the customers.

20. Quantitative Strategic Planning Matrix – External Factors
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21. Key Factors Production of fuel
efficient cars.
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Global Market
Penetration
Alliance with the
competitor.
External Opportunities Weight AS TAS AS TAS AS TAS
Increasing demand for electric/hybrid/hydrogen celled vehicles 0.15 4 0.60 2 0.30 1 0.15
Strategic alliances to integrate additional technology with On-Star
0.10 4 0.40 3 0.45 2 0.30
system [H]
New model types and styles [M] 0.10 4 0.40 3 0.30 2 0.20
GMNA market increase [M] 0.10 4 0.40 3 0.30 2 0.20
Continual manufacturing in lower health care and pensioned-countries
[M]
0.10 4 0.40 3 0.30 2 0.20
Continual saturation in Thailand and India which have shown
improved earnings [L]
0.05 4 0.20 3 0.15 2 0.10
External Threats
Rising raw material and transportation costs [H] 0.05 4 0.20 3 0.15 2 0.10
Declining demand for light vehicles [H] 0.05 2 0.10 1 0.05 3 0.15
Competitors have a higher level of perceived value with a solid
0.05 3 0.15 4 0.20 2 0.10
reputation for better product quality [H]
Chinese lack of intellectual property rights from government and
competitors [M]
0.05 3 0.15 2 0.10 4 0.20
Chinese regulations [L] 0.02 2 0.14 3 0.06 1 0.07
Rising Fuel Prices 0.08 3 0.24 4 0.32 2 0.16
Increased Health Care Costs 0.07 3 0.18 4 0.28 3 0.06

22. Quantitative Strategic Planning Matrix – Internal Factors
Internal Opportunities Weight AS TAS AS
Large scale company operations [H] 0.8 3 0.30 2 0.20 4 0.40
Growing business, specifically in Asia Pacific & Latin America regions [H] 0.10 3 0.30 4 0.40 1 0.10
Quality/cost improvement through outsourcing [H] 0.08 3 0.30 4 0.40 1 0.10
Radical product development organization [H] 0.12 3 0.45 4 0.60 2 0.30
Voluntary environmental policy [L] 0.05 4 0.60 2 0.30 3 0.45
China partnerships and joint ventures [M] 0.05 3 0.15 4 0.20 2 0.10
OnStar communications (automotive industry‘s leading telematics provider) and
0.07 4 0.28 2 0.14 2 0.14
electronic stability control [M]
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Highest annual productivity improvement among all automakers from 1999-
2004 [H]
0.05 3 0.15 2 0.10 1 0.10
Raise in GMAC credit rating [M] 0.05 4 0.20 2 0.10 3 0.10
Internal Weaknesses
Decreasing market share [H] 0.05 4 0.40 2 0.20 3 0.30
Pension debt [H] 0.03 2 0.20 1 0.10 3 0.30
Increasing health care [H] 0.02 2 0.10 1 0.05 3 0.15
Numerous product recalls [H] 0.04 2 0.20 2 0.20 3 0.30
Saturn strategy failure which lost as much as $15B [M] 0.02 3 0.18 3 0.06 3 0.06
Quality problems with foreign production [M] 0.03 3 0.09 1 0.03 2 0.06
Pricing strategy [M] 0.07 3 0.21 2 0.14 3 0.21
Declining financial performance 0.10 4 0.40 3 0.30 2 0.20
Total 1 7.31 5.94 5.33

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Analysis
Content: Decreasing market share
Rising raw material prices
The problem General Motors facing are the increasing of health care costs, which is the main reason why GM are on the way to bankruptcy, the material and
fuel costs. Base on what we find, we choose to penetrate the market and we come up with 3 strategies to do so: global market penetration, production of fuel
efficient cars and alliance with the competitors.
To conduct this table, we go through 3 stages: First step, we decide which factor is important and how it is important to our project’s firm. These factors are
base on what we analyze in real situations in 2009. Then we use them to produce IFE, EFE and also in QSPM. These factors are explained in the IFE and EFE
analysis. Secondly, we discuss what strategy is most suitable to the problems of GM. In this step, SWOT, CPM and SPACE are the method to build the
strategy. Those methods give us important views of market trends, competitors and how market is doing. Third step, we determine how important of each
factors and give them attractive score to represent the effects on those strategies. We also calculate the total score and the result can give us the most suitable
plan for GM.
After calculations, we decide that “Production of fuel efficient cars” is the best strategy for GM to solve serious problems. This QSPM give us the
comparisons between the 3 strategies fairly, base on important internal and external factors. The first plan has 7.31 which are much higher than the rest, 5.94
and 5.33, respectively.

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Decreasing Market Share
According to the table, the first plan is facing some serious problems such as decreasing market share, rising raw material prices and transportation cost.
During 2009, GM market share in main market fell from 30% to about 19% and put its first place in danger. That is why we rate it 4.

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Rising of raw material prices
The rising of raw material prices is also very crucial. The increases make GM lose its profit and also create greater threat. The price of raw material grew
significantly during the 2009, from below 86 to 90 and surpassed 90 at the end of 2009.

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Annual Objectives
With the new strategy for GM, our group also set new annual objective goals for the company:
Market Growth
- Stop losing market shares in US and increase it by 2%
- Develop market in India
- Sustain the top position in China and head for 2% increases in market share
Financial Growth
- Sales volume stop falling and increase 1% after a 49% drop in the US
- Increase gross profit by 2%
- Increase stock price to $30 per share
- Increase sales in China by 1%
Employee policy
- Reduce health care cost

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Reference
Mission statement of General Motors (General Motors mission statement 2013)
http://www.strategicmanagementinsight.com/mission-statements/general-motors-mission-statement.
htm
Product Offerings (Products & Services for Auto Dealers)
http://www.gmfinancial.com/dealers/product-offerings.aspx
GM Sites: Vehicle, Services, Financing (GM Card)
https://www.gmcard.com/gm-sites
General Motors | Maintenance & Repair | GM.com (General Motors | Maintenance & Repair |
GM.com)
http://www.gm.com/toolbar/faqs/maintenance_servicerepair.html
General Motors | Browse By Brand | GM.com (General Motors | Browse By Brand | GM.com)
http://www.gm.com/vehicles/browseByBrand.html
General Motor Strategic Management Analysis (General Motor Strategic Management
Analysis)
http://www.slideshare.net/rashidjaved925059/gmworkfinalreport-140129104656phpapp02
General Motor Strategic Management Analysis (General Motor Strategic Management
Analysis)
http://www.slideshare.net/rashidjaved925059/gmworkfinalreport-140129104656phpapp02
General Motors | Investors - Corporate Strategy | GM.com (General Motors | Investors -
Corporate Strategy | GM.com)
http://www.gm.com/company/investors/corporate-strategy.html
SWOT analysis of General Motors (General Motors SWOT analysis 2013)
http://www.strategicmanagementinsight.com/swot-analyses/general-motors-swot-analysis.html
General Motor Strategic Management Analysis (General Motor Strategic Management
Analysis)
http://www.slideshare.net/rashidjaved925059/gmworkfinalreport-140129104656phpapp02
Todo Sobre Mi Vida (: General Motors Strategy in the Global Economic Crisis)
http://bee-mo.blogspot.com/2009/07/general-motors-strategy-in-global.html

28. The primary internal and external influence on the General Motors Corporation - WriteWork
(The primary internal and external influence on the General Motors Corporation - WriteWork)
http://www.writework.com/essay/primary-internal-and-external-influence-general-motors-cor
Page | 28
Article :: GENERAL MOTORS BUSINESS STRATEGY IN 2009 (MBAJobs.ca)
http://www.mbajobs.ca/articles/show/id/19
General Motors (GM) (Cash Flow for General Motors Co (GM))
http://www.wikinvest.com/stock/General_Motors_(GM)/Cash_Flow
Calculated Risk: U.S. Light Vehicle Sales decline to 15.17 million annual rate in October
(Calculated Risk: U.S. Light Vehicle Sales decline to 15.17 million annual rate in October)
http://www.calculatedriskblog.com/2013/11/us-light-vehicle-sales-decline-to-1517.html