This document is a collage document cut & paste from the original SCSM document published by Microsoft. I only took what needed for the document to be completed. As I was developing a System Center Service Manager Sizing on Hardware and Software, the actual BOM is listed at the bottom of the document with design guidelines.
Microsoft System Center is a set of server management products which are aimed at helping corporate or enterprise IT administrators to manage their systems, whether on-premises, in the cloud, or across platforms.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and in the Information Technology Infrastructure Library.
Understanding System Center
https://www.youtube.com/watch?v=4sYqb6F5QKk
Nutanix se despacha en días, y su despliegue se realiza en menos de un día (realmente!)
Permite no interrumpir las operaciones en curso (reducción del 99,7% en los tiempos de inactividad no planificados)
Escala fácilmente - Añada capacidad cuando la necesite- No más sobre aprovisionamiento (el tiempo de despliegue es 85% más rápido)
Reduce el costo y la complejidad de su sistema de computación y almacenamiento - hasta un 90% de ahorro de energía y espacio
Todos sus sistemas gestionados a través de una interfaz de panel único (71% menos tiempo de gestión de un entorno Nutanix)
Proporciona capacidades avanzadas de almacenamiento de clase empresarial (Deduplicación, Compresión, etc.)
Soporte de Clase Mundial – 88 Net Promotor Score (El siguiente proveedor de tecnología más alta de la lista fue Intel- en un 53!)
Microsoft System Center is a set of server management products which are aimed at helping corporate or enterprise IT administrators to manage their systems, whether on-premises, in the cloud, or across platforms.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and in the Information Technology Infrastructure Library.
Understanding System Center
https://www.youtube.com/watch?v=4sYqb6F5QKk
Nutanix se despacha en días, y su despliegue se realiza en menos de un día (realmente!)
Permite no interrumpir las operaciones en curso (reducción del 99,7% en los tiempos de inactividad no planificados)
Escala fácilmente - Añada capacidad cuando la necesite- No más sobre aprovisionamiento (el tiempo de despliegue es 85% más rápido)
Reduce el costo y la complejidad de su sistema de computación y almacenamiento - hasta un 90% de ahorro de energía y espacio
Todos sus sistemas gestionados a través de una interfaz de panel único (71% menos tiempo de gestión de un entorno Nutanix)
Proporciona capacidades avanzadas de almacenamiento de clase empresarial (Deduplicación, Compresión, etc.)
Soporte de Clase Mundial – 88 Net Promotor Score (El siguiente proveedor de tecnología más alta de la lista fue Intel- en un 53!)
This is slightly customised ppt used in BITPro event by Rajul OS.
Also the actual PPT is available here
https://mms2017.sched.com/event/AUbW/cloud-management-gateway-deep-dive
All credits to Aaron !
#BITPro
A webinar that looks into the new features that the Windows Server 2016 will offer in the DNS, DHCP and IPv6 space.
Showcase of some of the new stuff using the latest tech preview and the aim is to give administrators a quick overview of the Windows Server 2016 and enough information to decide if early adoption is worthwhile.
AWS Workshop Series: Microsoft SQL server and SharePoint on AWSAmazon Web Services
Run SharePoint on AWS to rapidly deploy and scale your collaboration platform. Take advantage of the benefits that the AWS cloud offers such as pay-as-you-go pricing, scalability, and data integrity to run your SharePoint workloads today. In this workshop we will cover the best practices for creating your SharePoint infrastructure and show you options for migrating your data and applications.
Microsoft Azure Training - [3] Azure Accounts, Subscriptions and Admin Roles ...Shawn Ismail
In this session I go over what Azure accounts and subscriptions are. Further details are provided about various Admin roles in Microsoft Azure both at account and subscription level. This sessions ends with a demo of everything discussed in this session and singing up for a Trial Azure Subscription. Please subscribe to the channel to stay updated about the training. Also please comment on the training videos. Thank you!
http://www.cloudranger.net
YouTube: https://www.youtube.com/c/CloudrangerNetwork
Microsoft Azure is an ever-expanding set of cloud services to help your organization meet your business challenges. It’s the freedom to build, manage, and deploy applications on a massive, global network using your favorite tools and frameworks.
Productive
Reduce time to market, by delivering features faster with over 100 end-to-end services.
Hybrid
Develop and deploy where you want, with the only consistent hybrid cloud on the market. Extend Azure on-premises with Azure Stack.
Intelligent
Create intelligent apps using powerful data and artificial intelligence services.
Trusted
Join startups, governments, and 90 percent of Fortune 500 businesses who run on the Microsoft Cloud today.
This is slightly customised ppt used in BITPro event by Rajul OS.
Also the actual PPT is available here
https://mms2017.sched.com/event/AUbW/cloud-management-gateway-deep-dive
All credits to Aaron !
#BITPro
A webinar that looks into the new features that the Windows Server 2016 will offer in the DNS, DHCP and IPv6 space.
Showcase of some of the new stuff using the latest tech preview and the aim is to give administrators a quick overview of the Windows Server 2016 and enough information to decide if early adoption is worthwhile.
AWS Workshop Series: Microsoft SQL server and SharePoint on AWSAmazon Web Services
Run SharePoint on AWS to rapidly deploy and scale your collaboration platform. Take advantage of the benefits that the AWS cloud offers such as pay-as-you-go pricing, scalability, and data integrity to run your SharePoint workloads today. In this workshop we will cover the best practices for creating your SharePoint infrastructure and show you options for migrating your data and applications.
Microsoft Azure Training - [3] Azure Accounts, Subscriptions and Admin Roles ...Shawn Ismail
In this session I go over what Azure accounts and subscriptions are. Further details are provided about various Admin roles in Microsoft Azure both at account and subscription level. This sessions ends with a demo of everything discussed in this session and singing up for a Trial Azure Subscription. Please subscribe to the channel to stay updated about the training. Also please comment on the training videos. Thank you!
http://www.cloudranger.net
YouTube: https://www.youtube.com/c/CloudrangerNetwork
Microsoft Azure is an ever-expanding set of cloud services to help your organization meet your business challenges. It’s the freedom to build, manage, and deploy applications on a massive, global network using your favorite tools and frameworks.
Productive
Reduce time to market, by delivering features faster with over 100 end-to-end services.
Hybrid
Develop and deploy where you want, with the only consistent hybrid cloud on the market. Extend Azure on-premises with Azure Stack.
Intelligent
Create intelligent apps using powerful data and artificial intelligence services.
Trusted
Join startups, governments, and 90 percent of Fortune 500 businesses who run on the Microsoft Cloud today.
This file was recently published to the local community two months back. And now opening to the generic access. The document discusses about high level deployment scenario of VDI solution jointly formed by Microsoft & Citrix. A 700 user-base was assumed and a scalability of 4500 user-base scale-up model was provided using DELL & HP hardware.
In this presentation we review System Center Advisor and how we can monitor SQL Server 2008 and SQL Server 2008 R2.
Regards,
Eduardo Castro
http://tiny.cc/comwindows
http://ecastrom.blogspot.com
If you are looking for easy and accurate dumps for Private Cloud Monitoring and Operations with System Center 2012. Use the coupon Code “whatagood1” For 50% Discount. Visit us @ here https://www.selfexamengine.com/microsoft-70-246.htm.
This document is the starting point for upgrading to the IBM Service Management Suite for z/OS 1.3 from the prior release or from the individual products.
It also answers many frequently asked questions.
📖 FREE eBook - 476 Pages
🔰 Complete Guide to Cyber Security Operation Center🔰
I’ve recently completed a book on SOC, a project close to my heart, that delves into the exciting realm of Security Automation, Orchestration, and Hyper-automation platforms in the SOC. If you’ve ever found yourself overwhelmed by the multitude of cybersecurity solutions, this post is designed to be your personal guide on developing a fully functional SOC.
This eBook comes with plenty of examples and illustrations to help you understand complex concepts, data collection requirements to incident response, automations, playbooks, integrations requirements under the scope of IT, IS and Cybersecurity.
A big shout out to Brad Voris for his review of the book, his insights made this book even richer.
Knowledge Areas Covered
✅ Enterprise architecture strategy to better formulate your SOC.
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✅ Tabletop exercises explained and operationalized
✅ Artificial Intelligence & Data Science in SOC
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✅ Bonus Chapters: IT Project Management, VA/PT Plan, ITIL Strategy Frameworks, Jurisdiction Assignment Matrix etc.
📢 Download the eBook
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👉 Join Discord: Please DM me on LinkedIn, I will Send you the link to join.
👉 1000+ Job aids – download extra documentation.
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If you find it useful and informative, please share/repost the book with your network.
Releasing this document for generic access which was previously released to certain companies. This document focuses deployment for the Active Directory within a 2000 user-based organization with the messaging services; including the monitoring and configuration management services with System Center Components.
And here is the file I have distributed to my friends of net-workers. This PDF file explains the installation of Active Directory, SQL Server 2008, SQL Server 2012 and finally the step by step installation of the System Center Configuration Manager 2012 R2. This document also describes the prerequisite configuration required for the successful completion of installation of SCCM 2012 R2.
This is a step by step guideline which focuses on the installation of Microsoft Exchange Server 2013. Every Screenshot is provided along with pre-requisities. YouTube Link to the installation video: https://www.youtube.com/watch?v=b3aXBQVI1mg&list=PLbyG9S7zkpG-oTi3wVy0Yoy3R8Lx6ewcQ
The file have been in the friends hands long back since 2011 while Exchange Server 2010 is shaping up with enterprise capabilities. This is also a one pager file.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Microsoft System Center Service Manager on a Single Computer
1. Deploy System
Center Service
Manager 2012 R2
on a Single
Machine
A Collaged Document on Resources Required by SCSM 2012 R2
Deployment
Shahab Al Yamin Chawdhury
6-13-2014
3. Prepared by: Shahab Al Yamin Chawdhury Page 2 of 25
Contents
Installing Service Manager on a Single Computer (Minimum Configuration)........................................3
System Center 2012 - Service Manager Parts.........................................................................................6
Supported Configurations for System Center 2012 - Service Manager..................................................7
Hardware Requirements for System Center 2012 - Service Manager....................................................8
Software Requirements for System Center 2012 - Service Manager.....................................................9
Databases Created by System Center 2012 - Service Manager............................................................12
Port Assignments for System Center 2012 - Service Manager.............................................................13
Service Manager Sizing Helper Tool......................................................................................................14
Small Scenario...................................................................................................................................15
Medium Scenario..............................................................................................................................15
Large Deployment Scenario..............................................................................................................16
Advanced Deployment Scenario.......................................................................................................17
Network design (High-Level).................................................................................................................21
Functional BOM ....................................................................................................................................22
Recommended Hardware.....................................................................................................................23
Hardware Sizing ....................................................................................................................................24
Table of Figures
Figure 1: Single Computer Installation....................................................................................................3
Figure 2: SCSM Self Service Portal Screenshot .....................................................................................20
Figure 3: Logical Diagram for SCSM Single Computer Deployment......................................................21
4. Prepared by: Shahab Al Yamin Chawdhury Page 3 of 25
Installing Service Manager on a Single Computer (Minimum
Configuration)
If you want to evaluate System Center 2012 – Service Manager and you have a minimal
amount of hardware available, install Service Manager on one computer. A sample single-
computer Configuration is shown in figure 1. This configuration will not support a
production environment, and no scalability or performance estimates are provided. Because
you cannot install both the Service Manager Management server and the data warehouse
management server on the same Computer, use Hyper-V to create a virtual computer to
host the data warehouse management Server. For more information about the hardware
requirements for Hyper-V, see Hyper-V Server 2008 R2 system requirements.
Figure 1: Single Computer Installation
To install Service Manager on a single computer, start with a physical computer that is
running Windows Server 2008 and Hyper-V, and make sure that the CPU on the physical
computer is compatible with Hyper-V. Of the 8 gigabytes (GB) of RAM on the host
5. Prepared by: Shahab Al Yamin Chawdhury Page 4 of 25
computer, 3 GB is used for the virtual computer that hosts the data warehouse
management server. Make sure that at least 200 GB of free space is available on the hard
disk drive.
Installing Service Manager on a single computer topics
How to Install Service Manager on a Single Computer
Describes how to install Service Manager on a single computer.
How to Validate the Single-Computer Installation
Describes how to validate the installation.
Other resources for this component
TechNet Library main page for System Center 2012 – Service Manager
Operations Guide for System Center 2012 – Service Manager
Administrator's Guide for System Center 2012 – Service Manager
Planning Guide for System Center 2012 – Service Manager
Planning for Deployment Topics
System Center 2012 - Service Manager Parts
Describes the six major parts of a Service Manager installation.
SQL Server Requirements for System Center 2012 - Service Manager
Describes the two SQL Server roles that are used by Service Manager, SQL Server Analysis
Services (SSAS) and SQL Server Reporting Services (SSRS).
System Center 2012 - Service Manager Evaluation, Retail, and Select Editions
Describes the retail and select editions of Service Manager and what effect selecting the 180-day
evaluation installation has on these two editions.
Supported Configurations for System Center 2012 - Service Manager
Describes the hardware and software requirements for Service Manager. Specific considerations
about the software that you need to install to support Service Manager are included.
Operations Manager Considerations in System Center 2012 - Service Manager
Describes information that you need to know if you are planning to deploy Service Manager in an
environment that hosts Operations Manager 2007.
Language Support for System Center 2012 - Service Manager
Describes the languages that are supported in Service Manager.
Databases Created by System Center 2012 - Service Manager
Describes the four databases that will be created as a result of deploying Service Manager.
Port Assignments for System Center 2012 - Service Manager
Describes the TCP/IP ports that Service Manager uses.
6. Prepared by: Shahab Al Yamin Chawdhury Page 5 of 25
Other Resources for This Component
TechNet Library main page for System Center 2012 – Service Manager
Planning Guide for System Center 2012 – Service Manager
Deployment Guide for System Center 2012 – Service Manager
Administrator’s Guide for System Center 2012 – Service Manager
Operations Guide for System Center 2012 – Service Manager
7. Prepared by: Shahab Al Yamin Chawdhury Page 6 of 25
System Center 2012 - Service Manager Parts
There are six major parts of a System Center 2012 – Service Manager installation, as described in the
following table.
Service Manager part Description
Service Manager management server Contains the main software part of a Service
Manager installation. You can use the Service
Manager management server to manage
incidents, changes, users, and tasks.
Service Manager database The database that contains Service Manager
configuration items (CI) from the IT Enterprise;
work items, such as incidents, change requests,
and the configuration for the product itself. This
is the Service Manager implementation of a
Configuration Management Database (CMDB).
Data warehouse management server The computer that hosts the server piece of the
data warehouse.
Data warehouse databases Databases that provide long-term storage of the
business data that Service Manager generates.
These databases are also used for reporting.
Service Manager console The user interface (UI) piece that is used by
both the help desk analyst and the help desk
administrator to perform Service Manager
functions, such as incidents, changes, and
tasks. This part is installed automatically when
you deploy a Service Manager management
server. In addition, you can manually install the
Service Manager console as a stand-alone part
on a computer.
Self-Service Portal A web-based interface into Service Manager.
All computers that host any part of Service Manager must be domain joined.
Important
8. Prepared by: Shahab Al Yamin Chawdhury Page 7 of 25
Supported Configurations for System Center 2012 - Service Manager
This section includes information about the hardware and software requirements for
System Center 2012 – Service Manager. Service Manager has been tested up to the workload
described in this topic, based on the recommended hardware requirements in this guide. This
environment contains one Service Manager management server supporting 80 to 100 concurrent
Service Manager consoles. High-performance storage using 15,000-RPM SCSI drives is used on the
database servers.
The hardware and software requirements described in this section are based on the following
system environment and conditions:
Up to 20,000 users, with up to 40 to 50 IT analysts providing concurrent support. Up to 50,000
users and up to 80 to 100 IT analysts can be supported if 32 gigabytes (GB) of memory is
installed on the servers running Microsoft SQL Server.
Up to 20,000 supported computers, assuming up to 10 to 12 configuration items (installed
software, software updates, and hardware components) per computer. Up to 50,000 computers
can be supported if 32 GB of memory is installed on the servers running SQL Server.
5,000 incidents per week with three months of retention, for a total of 60,000 incidents in the
Service Manager database for the 20,000-computer configuration, and 2.5 times that for the
50,000-computer configuration.
1,000 change requests a week with three months of retention, for a total of 12,000 change
requests in the Service Manager database for the 20,000-computer configuration, and 2.5 times
that for the 50,000-computer configuration.
Using a slow storage subsystem or insufficient memory can reduce Service Manager Performance
significantly.
Supported Configuration Topics
Hardware Requirements for System Center 2012 - Service Manager
Describes the hardware requirements for Service Manager.
Software Requirements for System Center 2012 - Service Manager
Describes the software requirements for Service Manager.
Other Resources for This Component
TechNet Library main page for System Center 2012 – Service Manager
Planning Guide for System Center 2012 – Service Manager
Deployment Guide for System Center 2012 – Service Manager
Administrator’s Guide for System Center 2012 – Service Manager
Operations Guide for System Center 2012 – Service Manager
9. Prepared by: Shahab Al Yamin Chawdhury Page 8 of 25
Hardware Requirements for System Center 2012 - Service Manager
This topic describes the hardware requirements for System Center 2012 – Service Manager.
Hardware Requirements
The following table lists the recommended hardware requirements for the individual parts of Service
Manager. These computers can be physical servers or virtual servers.
For System Center 2012 SP1 only: The hardware requirements for Service Manager in System Center
2012 Service Pack 1 (SP1) are unchanged from its initial release.
Hardware requirements table
Service Manager database 8-core 2.66 gigahertz (GHz) CPU
8 gigabytes (GB) of RAM for 20,000 users, 32
GB of RAM for 50,000 users
80 GB of available disk space
RAID Level 1 or Level 10 drive*
Service Manager management server 4-Core 2.66 GHz CPU
8 GB of RAM
10 GB of available disk space
Service Manager console 2-core 2.0 GHz CPU
4 GB of RAM
10 GB of available disk space
Data warehouse management server 4-Core 2.66 GHz CPU
8 GB of RAM When a data warehouse
management group and SQL Server Analysis
Services are hosted on a single server, it
should contain at least 16 GB RAM.
10 GB of available disk space
Data warehouse databases 8-core 2.66 GHz CPU
8 GB of RAM for 20,000 users, 32 GB of RAM
for 50,000
400 GB of available disk space
RAID Level 1 or Level (1+0) drive
Self-Service Portal: Web Content Server with
SharePoint Web Parts
8-Core 2.66 GHz CPU
8-core, 64-bit CPU for medium deployments
16 GB of RAM for 20,000 users, 32 GB of RAM
for 50,000 users
80 GB of available hard disk space
* For more information, see RAID levels and Microsoft SQL Server.
** Hardware requirements are based on SharePoint specifications. For more information, see
Hardware and Software Requirements (SharePoint Server 2010).
10. Prepared by: Shahab Al Yamin Chawdhury Page 9 of 25
Software Requirements for System Center 2012 - Service Manager
This topic describes the software requirements for Service Manager in System Center 2012, System
Center 2012 Service Pack 1 (SP1), and System Center 2012 R2 Service Manager. Where applicable to
a specific Service Manager version, items are noted accordingly.
Software Requirements
All software requirements for System Center 2012 R2 Service Manager are listed at System
Requirements for System Center 2012 R2.
All software requirements for System Center 2012 Service Pack 1 (SP1) are listed at System
Requirements for System Center 2012 SP1.
The software requirements for System Center 2012 – Service Manager with no service pack are the
same as System Center 2012 R2 Service Manager, except that
System Center 2012 – Service Manager is not supported on Windows Server 2012 or where noted.
Additional requirements and related information is shown in the following table and sections.
The Service Manager management server and data warehouse management server must be
installed on the 64-bit edition of the Windows operating system. The Service Manager
console can be installed on both the 32-bit and 64-bit editions of Windows.
Service Manager 2012 with no service pack is supported on SQL Server 2008 R2 without a
service pack, however it is not supported with SQL Server 2012. Service Manager 2012 SP1
and System Center 2012 R2 Service Manager require SQL Server 2008 R2 SP1 or later.
Software requirements table
Service Manager management server In addition to the System Requirements for System
Center 2012 R2, the Service Manager management
server requires:
ADO.NET Data Services Update for
.NET Framework 3.5 SP1 for
Windows Server 2008 R2
SQL Server 2008 R2 Native Client or
SQL Server 2012 Native client
Microsoft Report Viewer Redistributable, which is
available with the Service Manager media. For
more information, see How to Install the
Microsoft Report Viewer Redistributable Security
Update in the Deployment Guide for System
Center 2012 – Service Manager.
Data warehouse management server In addition to the System Requirements for System
Center 2012 R2, the data warehouse management
server requires:
SQL Server 2008 R2 Native Client or
SQL Server 2012 Native client
Service Manager or data warehouse
databases
In addition to the System Requirements for System
Center 2012 R2, the Service Manager or data
warehouse databases require:
SQL Server Reporting Services (SSRS)
Note
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The SQL Server and Analysis Services collation
settings must be the same for the computers
hosting the Service Manager database, data
warehouse database, analysis services
database, and Reporting Services database.
For Service Manager in System Center 2012
SP1 and and System Center 2012 R2 Service
Manager: SQL Server 2012 Analysis
Management Objects, which are part of the
SQL Server 2012 Feature Pack, are required
regardless of the SQL Server version that you
use
For System Center 2012 only: SQL Server 2008
R2 Analysis Management Objects
Service Manager console In addition to the System Requirements for System
Center 2012 R2, the Service Manager console
requires:
Microsoft Report Viewer Redistributable, which is
available with the
System Center 2012 – Service Manager media.
For more information, see How to Install the
Microsoft Report Viewer Redistributable Security
Update in the Deployment Guide for System
Center 2012 – Service Manager.
You must have Microsoft Excel 2007 or later
installed in order view OLAP data cubes on the
computer running the Service Manager console.
ADO.NET Data Services Update for
.NET Framework 3.5 SP1 for
Windows Server 2008 R2. *
For Service Manager in System Center 2012
SP1 and System Center 2012 R2 Service
Manager: SQL Server 2012 Analysis
Management Objects are required regardless of
the SQL Server version that you use
For System Center 2012 only: SQL Server 2008
R2 Analysis Management Objects
Self-Service Portal: Web Content Server In addition to the System Requirements for System
Center 2012 R2, the Self-Service Portal Web
Content Server requires:
Microsoft Internet Information Services (IIS) 7
with IIS 6 metabase compatibility installed.
A Secure Sockets Layer (SSL) certificate can be
used on the IIS server that hosts the Self-Service
Portal.
For Service Manager in System Center 2012
SP1 and System Center 2012 R2 Service
Manager: SQL Server 2012 Analysis
Management Objects are required regardless of
the SQL Server version that you use
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For System Center 2012 only: SQL Server 2008
R2 Analysis Management Objects
Self-Service Portal: SharePoint Web Parts One of the following versions of Microsoft
SharePoint:
Microsoft SharePoint Foundation 2010
Microsoft SharePoint Server 2010
Microsoft SharePoint 2010 for Internet Sites
Enterprise
If your Service Manager database uses SQL
Server 2012, then you must have Service Pack 1
applied to your SharePoint 2010 installation.
Software requirements for SharePoint Web Parts for
the Self-Service Portal are based on Microsoft
SharePoint Server 2010 specifications. For more
information, see Hardware and Software
Requirements (SharePoint Server 2010).
You must install the English language pack in non-
English SharePoint installations so that the Self-
Service Portal installs correctly.
Note
Windows Server 2012 is not supported on
the server hosting the SharePoint Web
Parts.
SharePoint 2013 is not supported on the
server hosting the SharePoint Web Parts.
Excel Services in SharePoint Server 2010 Excel Services in SharePoint Server 2010 is required
for hosting dashboards for advanced analytical
reports. For more information about installing and
configuring Excel Services, see Configure Excel
Services for a BI test environment.
Computers accessing the Self-Service
Portal
All Self-Service Portal web console requirements are
listed at Self-Service Web Console Support
SQL Server Reporting Services In a deployment topology where the computer
hosting SSRS is not on the same computer that
hosts the data warehouse management server, you
have to add
Microsoft.EnterpriseManagement.Reporting.Code
to the global assembly cache. For more information,
see Manual Steps to Configure the Remote SQL
Server Reporting Services in the Service Manager
for System Center 2012 Deployment Guide.
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Databases Created by System Center 2012 - Service Manager
Before starting the installation of System Center 2012 – Service Manager, you may want to meet
with your SQL Server administration team and discuss the impact that Service Manager will have on
your computers running SQL Server—specifically, the databases that will be created. The databases
that are created by a deployment of Service Manager are listed in the following table.
Service Manager parts Database name Contents
Service Manager database Service Manager Configuration Items, Work Items,
Incidents
Service Manager data
warehouse
DWStagingAndConfig
DWRepository
DWDataMart
DWASDataBase
OMDWDataMart
CMDWDataMart
These first three databases make
up the data warehouse. The
extract process populates the
DWStagingAndConfig database,
which is transformed into a
proper format in the
DWRepository database, which,
through the load process,
becomes the content for the
DWDataMart database.
The DWASDatabase is used by
SQL Server Analysis Services
(SSAS) and stores Microsoft
Online Analytical Processing
(OLAP) cubes.
The OMDWDataMart and
CMDWDataMart databases are
for collecting data from
Operations Manager and
Configuration Manager,
respectively.
For this release, Service Manager does not support case-sensitive instance names. Setup will
display a warning if you attempt to install Service Manager on a case-sensitive instance of
Microsoft SQL Server.
Important
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Port Assignments for System Center 2012 - Service Manager
As part of your security infrastructure, you may want to keep track of port numbers that are used
throughout your System Center 2012 – Service Manager environment. And while, in this release,
these port numbers are not configurable, you can review the following table that lists port numbers
that are used between the parts of Service Manager. You will want to ensure that these firewall
ports are opened on computers that host Service Manager.
Port Assignments
Service Manager piece A Port number and direction Service Manager piece B
Service Manager console 5724 ---> Service Manager management
server*
Service Manager console 5724 ---> Data warehouse management
server
Service Manager management
server
1433 ---> Remote Service Manager
database
Service Manager management
server
5724 ---> Data warehouse server
Service Manager management
server
5724 ---> Operations Manager 2007 Alert
and CI connectors
Service Manager management
server
389 ---> Active Directory Connector
Service Manager management
server
1433 ---> Configuration Manager
Connector
Data warehouse management
server
1433 ---> Remote data warehouse
database server
Data warehouse management
server
1433 ---> Remote Service Manager
database server
Data warehouse management
server
2383 ---> SQL Server Analysis Services**
SQL reporting service server 1433 ---> Remote data warehouse
database server
Web browser 80 ---> SQL Server Reporting Services
(SSRS)
Web browser [setup***] ---> SharePoint Web Parts server
Web browser [setup***] ---> Web content server
Web content server 1433 ---> Service Manager database
* Includes initial Service Manager Management server and subsequent Service Manager
Management servers
** Port 2383 is the default port for SQL Server Analysis Services (SSAS). However, the port number
can be changed. For more information, see Configure Windows Firewall for Analysis Services Access.
*** The port number that is used between the browser and the SharePoint Web Parts server and
the web content server is configured during installation of the Self-Service Portal.
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Service Manager Sizing Helper Tool
The Service Manager Sizing Helper tool can help you size the hardware and software pieces that you
will deploy using the details in this guide. The tool is included in the Service Manager job aids
documentation set (SM_job_aids.zip).
Specifically, the sizing tool:
1. Helps to give you an idea of the type of hardware, such as individual computers, CPUs, free and
used hard drive space, and RAID level, that is needed for different usage and deployment
scenarios. Usage is indicated by the number of configuration items in the Service Manager
database, work items per month, and days of data in the data warehouse.
2. Provides topology diagrams for each scenario. The diagrams map the hardware to scenarios
such as single-physical-server, two-server, four-server, and more-than-four-server scenarios.
3. Helps you calculate free and used hard drive space that is necessary for a scenario, based on
your input. The calculation is an estimate, not a fixed value that you must meet.
Test Scenario
In this scenario, we recommend the following Service Manager roles and hardware as described.
Service Manager roles:
One computer with a Service Manager management server, a Service Manager database,
SharePoint server/site and web content server (WCS), and Service Manager console.
One data warehouse server. The Self-Service Portal should be placed on a computer other than
the one hosting the data warehouse.
Hardware configuration:
8-core 2.66 GHz CPU
16 GB RAM (5 GB for each virtual computer and 1 GB for the host computer)
100 GB of available disk space
This configuration was tested with the following load.
Description Value
Number of Supported End Users Up to 500
Number of Computers in the Service Manager
database
500
Number of New Incidents per Month for each
computer
2
Number of New Change Requests per Month 20
Number of Concurrent Consoles 2
Is the Self-Service Portal Installed? Yes
Is the Active Directory Connector Enabled? Yes
Is the Configuration Manager Connector
Enabled?
Yes
Is the Operations Manager Connector Enabled? Yes
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Small Scenario
In this scenario, we recommend the following hardware, configured for roles and hardware as
described.
Service Manager roles:
One computer with a management server, Service Manager database, and Service Manager
console.
One data warehouse server. The Self-Service Portal should be placed on a physical host or on a
virtual computer other than the computer hosting the data warehouse.
Hardware configuration:
8-core 2.66 GHz CPU
16 GB RAM (5 GB for each virtual computer and 1 GB for the host computer)
100 GB of available disk space, which does not include the .vhd file disk space requirements on
the host computer
This configuration was tested with the following load.
Description Value
Number of Supported End Users 501 to 2,000
Number of Computers in the Service Manager
database
2,000
Number of New Incidents per Month for each
computer
2
Number of New Change Requests per Month 100
Number of Concurrent Consoles 10
Is the Self-Service Portal Installed? Yes
Is the Active Directory Connector Enabled? Yes
Is the Configuration Manager Connector
Enabled?
Yes
Is the Operations Manager Connector Enabled? Yes
Medium Scenario
The medium deployment scenario contains two servers and supports 2,001 to 5,000 computers. In
this configuration, two physical computers host the Service Manager Management server and
Service Manager Data warehouse management server.
We recommend the following hardware, configured for roles and hardware as described.
Hardware configuration for the Service Manager Management server:
4-core 2.66 GHz CPU
8 GB RAM
2 disk RAID 1
Hardware configuration for the Service Manager Data warehouse management server:
4-core 2.66 GHz CPU
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8 GB RAM
2 disk RAID 1
Hardware configuration for the Self-Service Portal with web content server with SharePoint Web
Parts:
8-core, 64-bit CPU
16 - 32 GB RAM, depending on the size of the expected database
80 GB of available hard disk space
This configuration was tested with the following load.
Description Value
Number of Supported End Users 2,001 to 5,000
Number of Computers in the Service Manager
database
3,000
Number of New Incidents per Month for each
computer
2
Number of New Change Requests per Month 150
Number of Concurrent Consoles 15 to 30
Is the Self-Service Portal Installed? Yes
Is the Active Directory Connector Enabled? Yes
Is the Configuration Manager Connector
Enabled?
Yes
Is the Operations Manager Connector Enabled? Yes
Large Deployment Scenario
The large deployment scenario contains four servers and supports 5,001 to 20,000 computers. In this
large configuration, four physical computers host server roles.
In this scenario, we recommend the following hardware, configured for roles and hardware as
described.
Hardware configuration for the Service Manager Management server:
4-core 2.66 GHz CPU
8 GB RAM
2 disk RAID 1
10 GB of available hard disk space
Hardware configuration for the Service Manager Data warehouse management server:
4-core 2.66 GHz CPU
8 GB RAM
2 disk RAID 1
10 GB of available hard disk space
Hardware configuration for the Service Manager Database server:
8-core 2.66 GHz CPU
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8 - 32 GB RAM, depending on the size of the expected database
4 RAID 1+0 disk drives for data
2 RAID 1 disk drives for logs
Hardware configuration for the Service Manager Data warehouse database server:
8-core 2.66 GHz CPU
8 GB RAM
4 RAID 1+0 disk drives for data
2 RAID 1 disk drives for logs
80 GB of available hard disk space
Hardware configuration for the Self-Service Portal with web content server:
4-core 2.66 GHz CPU
8 - 16 GB RAM, depending on the size of the expected database
1 GB of available hard disk space
Hardware configuration for the Self-Service Portal with SharePoint web parts:
4-Core 2.66 GHz CPU
8 GB RAM
80 GB of available hard disk space
This configuration was tested with the following load.
Description Value
Number of Supported End Users 5,001 to 20,000
Number of Computers in the Service Manager
database
20,000
Number of New Incidents per Month for each
computer
2
Number of New Change Requests per Month 2,000
Number of Concurrent Consoles 40 to 60
Is the Self-Service Portal Installed? Yes
Is the Active Directory Connector Enabled? Yes
Is the Configuration Manager Connector
Enabled?
Yes
Is the Operations Manager Connector Enabled? Yes
Advanced Deployment Scenario
The advanced deployment scenario contains more than four servers and supports more than 20,000
computers. Each additional management server can host up to 60 Service Manager Consoles.
In this scenario, we recommend the following hardware, configured for roles and hardware as
described.
Hardware configuration for the Service Manager Management server:
4-core 2.66 GHz CPU
19. Prepared by: Shahab Al Yamin Chawdhury Page 18 of 25
8 GB RAM
2 disk RAID 1
10 GB of available hard disk space
Hardware configuration for each additional Service Manager Management server:
4-core 2.66 GHz CPU
8 GB RAM
2 RAID 1 disk drives
Hardware configuration for the Service Manager Data warehouse management server:
4-core 2.66 GHz CPU
8 GB RAM
2 RAID 1 disk drives
10 GB of available hard disk space
Hardware configuration for the Service Manager Database server:
8-core 2.66 GHz CPU
8 GB RAM to 32 GB RAM, depending on the expected size of the database
4 RAID 1+0 disk drives for data
2 RAID 1 disk drives for logs
Hardware configuration for the Service Manager Data warehouse database server:
8-core 2.66 GHz CPU
8 - 16 GB RAM, depending on the size of the expected database
4 RAID 1+0 disk drives for data
2 RAID 1 disk drives for logs
Hardware configuration for the Self-Service Portal with web content server:
4-core 2.66 GHz CPU
8 - 16 GB RAM, depending on the size of the expected database
1 GB of available hard disk space
Hardware configuration for the Self-Service Portal with SharePoint web parts:
4-core 2.66 GHz CPU
8 GB RAM
80 GB of available hard disk space
Hardware configuration for each Service Manager console:
2-core 2.0 GHz CPU
4 GB RAM
10 GB of available hard disk space
This configuration was tested with the following load.
Description Value
Number of Supported End Users More than 20,000
Number of Computers in the Service Manager
database
20,000 to 50,000 or more
20. Prepared by: Shahab Al Yamin Chawdhury Page 19 of 25
Description Value
Number of New Incidents per Month for each
computer
2
Number of New Change Requests per Month 2,000 or more
Number of Concurrent Consoles 60 to 100
Is the Self-Service Portal Installed? Yes
Is the Active Directory Connector Enabled? Yes
Is the Configuration Manager Connector
Enabled?
Yes
Is the Operations Manager Connector Enabled? Yes
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Figure 2: SCSM Self Service Portal Screenshot
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Network design (High-Level)
Figure 3: Logical Diagram for SCSM Single Computer Deployment
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Functional BOM
Product Name Quantity Remarks
Windows Server CAL 50 Server Access Licenses
Windows Server 2012 R2 Datacenter Edition 1 BASE VM Server, will house all 7 VM's
SharePoint Server 2013 Standard Edition 1
Self Service & other Portal Services – NOT
MANDATORY
SQL Server 2012 Enterprise Edition Core License 2 SQL Requires Purchase of Min 2 Licenses
System Center 2012 R2 Datacenter Edition 1 Full System Center Suite Console
System Center 2012 R2 Virtual Machine Manager License 50 SCVMM Licenses for monitoring all VM’s
System Center 2012 R2 Client Management Suite License 50 SCSM, SCOM, SCDPM, SCO Combined Licenses
TOTAL 155
NOTE:
1 HA haven't been reflected in the design or BOM, ZERO HA addressed.
2 WYSIWYG, No liabilities whatsoever.
3
Please acquire price from the designated partner. Also engage partner to fulfil
your desired configuration.
4 All trademarks are of their respective registered companies trademarks.
24. Prepared by: Shahab Al Yamin Chawdhury Page 23 of 25
Recommended Hardware
SL Server
Hardware
Qua
ntity
RAM Proces
sor
Storage Principal Link
1 DELL
PowerEdg
e R320
rack
server
1 64GB 10
Core
1TB*4, 15K
SAS
http://www.dell.com/us/bus
iness/p/poweredge-r320/pd
2 Rackmoun
t KMM
Console
(USB)
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m/sna/productdetail.aspx?c=
us&l=en&cs=04&sku=A7546
778&baynote_bnrank=0&ba
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eSearch
3 APC 1.5KV
Long
Backup
UPS
(3whr)
1 n/a n/a n/a
4 Back to
Back
Power
Strip
1 n/a n/a n/a