The document outlines Agile system automation, integration, and recovery strategies implemented at WebMD using HP Server Automation and HP Operations Orchestration. It highlights the responsibilities of the CMSOps team, middleware integration, application administration automation workflows, and build deployment automation for enhancing operational efficiency. Furthermore, it discusses the challenges faced and the results achieved through these implementations over a sampled period.

1. WebMD Health Corp.: agile system
automation, integration and recovery
using HP Server Automation and HP
Operations Orchestration
– Derek Chang
Manager, WebMD
– Roger Hsu
Manager, WebMD
1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

2. Topics
Who are we and where we stand
Infrastructure Layout
Middleware Integration
HP OO preparation
Application Administration Automation
Build Deployment Automation
Unattended WebMD Content Backup
Maintenance Free System
Results from HP SA/OO Implementation
Q/A
Introduction & Agenda 2

3. cmsops
Responsibility
– Provide Maintenance and 24x7 support of CMS applications and their
subsystems in production environment
– Perform production system patches, bug fixes or software releases and other
build deployments.
– Support ongoing releases and developments in non-production environments
– Define/document production support requirements, escalation procedures,
issue tracking and guidelines for troubleshooting and build deployments.
Resource: 4.5 headcounts*
Universe
– 300+ internal users
– SDLC environments: dev/devint/qa00/qa01/qa02/perf/production
– 130 servers
– 4.4 TB of NAS storage for raw contents and site contents
– Infrastructure: Zenoss, HPSA, HPOO, Serena teamtrack, MOSS, MSSQL/Oracle
Core technology
– EMC Documentum
– Proprietary applications
3

4. Documentum
An enterprise content management platform, now delivered
by EMC Corporation, as well as the name of the software
company that originally developed the technology.
Flexible, versatile, powerful yet complex platform
Implementation in WebMD
– 2 major portal sites
– 6 Documentum products
– Proprietary content editor for advanced features
– Proprietary page transformer
– Proprietary utilities: 15 applications
4

5. Challenges
Documentum is a new technology
Documentum is a rare expertise
Complexity of the CMS
Cmsops support users within the company
WebMD is a fast growing company
5

6. Life in cmsops
Sampling duration:
Oct 11,2007 – Jul 24, 2009
653 days/426 working days
Source: customized teamtrack
reports and emails
Summary
1772 teamtrack requests
479 email requests*
5.3 tickets/working day
6

7. Our Approach
Develop and utilize process
templates
Standardize and adopt the
development model
Identify what processes to be
automated
– Routine/mundane activities
– Human interactions cause
error/failure
– Much longer
Lifecycle/Service time
than development time
7

8. Infrastructure Layout
8

9. Infrastructure Layout
Corporate infrastructure
Active Directory
Exchange server
Teamtrack
Win2K3 Opsware OO Opsware SAS
Middleware integration PAS LAB
Web interface
RHEL4u6_64BIT VM
Jboss 5.0 Central and RAS Central and RAS
Business mashup engine App server(s)
Web interface Web interface Web interface
Web services Teamtrack client Repository Server repository Code base
OO client Workflow engine Software repository Opsware agent
Email adapter Scheduler engine OCLI engine
Email sender NRAS Web services engine
LDAP module JRAS JAVA API
XML module SAS OCLI client Twister
Data modeling SAS web services client Opsware agent engine
Build server
RHEL4u4_32BIT VM
Web interface
Rpm/msi package tools
QA/DEV Clients
NAS/Build repository
OCLI 1.0
Opsware agent
9

10. Middleware Integration
10

11. Middleware Integration
Description
– The core of the automation system
– Connections among ticketing, monitoring, and system
administration tools within WebMD operations.
– Providing operation tools without users accessing
underlying systems/tools
11

12. Middleware Integration
Ticketing system integration
– Use web services to connect Serena Business Mashup
(TeamTrack)
– Pull information from tickets and pass data to other
systems such as HP OO
– Update tickets after automation operation
12

13. Middleware Integration
System Administration (HP SA/OO) integration
– Java bean uses OO library to trigger OO workflow
RSFlowInvoke rsf = new RSFlowInvoke();
rsf.setUrl(url+flowName+paraString);
rsf.setUsername(user);
rsf.setPassword(pw);
result = rsf.invoke();
– Parse the workflow result (XML format) to get:
• OO flow id and report URL
• Start time and end time
• OO flow response and result
13

14. Middleware Integration
Web Application
– Allows users to use the automation tools via a web
browser over network to prevent access to underlying
systems/tools such as HP OO directly
– Uses Ajax and Richfaces technologies to provide dynamic
and intuitive user experiences
– Developed under JBoss Seam framework
– Adopts Hibernate as Database layer framework
14

15. Middleware Integration
Security and User Authorization
– Integrates with WebMD LDAP servers that allows users to
access the system with their WebMD id/password
– JBoss Rules engine provides access control based on
WebMD LDAP groups of each user
15

16. HP OO Preparation
16

17. HP OO Preparation
Identify basic/out of the box OO operations
– SSH
– Windows Remote Command Execution
– Change IIS status
– Change Windows service status
– OCLI to access HP SA
– Iterator, Email CDO, …etc
– Database operations (oracle/mssql)
Modulization and utility workflows
– Use OO operations to build up utility workflows that will
be re-used frequently
17

18. HP OO Preparation
HostsSSH: run Linux commands in a list of hosts
Given a list of hosts to
Iterator (PAS out-of-box SSH Command (PAS
operation) out-of-box operation)
Call Error Notice flow
18

19. HP OO Preparation
HostsWinCommand: run Windows commands in a
list of hosts
Given a list of hosts to
Iterator (PAS out-of-box SSH Command (PAS
operation) out-of-box operation)
Call Error Notice flow
19

20. HP OO Preparation
IIS Flows:
– HostIISSites: control multiple IIS Sites on single host
– HostsIISSites: control multiple IIS Sites on multiple hosts
Given a list of hosts Given a list of sites
Multiple hosts, multiple sites Single host, multiple sites
20

21. HP OO Preparation
Window Services flows:
– HostWinSvcsCtrl: control multiple services on single host
– HostsWinSvcsCtrl: control multiple services on multiple hosts
Multiple hosts, multiple services Single host, multiple services
21

22. Application Administration Automation
22

23. Application Administration Automation
Goal: Develop OO workflows to stop/start WebMD
applications and sites
Workflow key features
– Identify target servers
– Windows: stop/start windows svc and IIS sites
– Linux: stop/start applications and run any script if needed
– Send error/success email notices
23

24. Application Administration Automation
Users pick available host type and environment based on the
permission given to their LDAP groups
Login as consumer
QA user
Consumer users are
NOT allowed to pick
professional hosts
QA users controls QA
environments only
24

25. Application Administration Automation
Users hit one of the action buttons
User hits “Query Servers”
25

26. Application Administration Automation
Web application then triggers corresponding HP OO
workflow
OO workflows connect HP SA with OCLI
HP SA takes actions on target hosts
26

27. Application Administration Automation
The OO workflows sends the result back to middleware in
XML format
Middleware parses the XML and display the result in GUI
dmas qa00 server
27

28. Application Administration Automation
Users receive email notices
28

29. Application Administration Automation
Application Administration workflows:
– Documentum Content Servers
– Documentum Application Servers
– ATS: WebMD proprietary content transformer
– PATS: WebMD proprietary content transformer
– Page Builder: WebMD proprietary content editor
29

30. Application Administration Automation
WebMD Content Servers
Initiate variables Start/stop SCS
based on portal (HostsSSH)
OCLI Query Start/stop JMS
Servers based on (HostsSSH)
portal, product,
host type, and Start/stop doc
environment base (HostsSSH)
Stop when query Clean up doc
servers only base (HostsSSH)
Decision: start or Send email notice
shutdown when finishes
30

31. Application Administration Automation
OCLI: query server WebMD Application Servers
list against SAS
HostsSSH: run
{device_servergroup_name
equal_to "${portal}"} &
commands in
{device_servergroup_name each host in the
equal_to "${product}"} & list
{device_servergroup_name
equal_to "${hostType}"} &
{device_servergroup_name
equal_to "${environment}"}
Filter String
for i in
`/opsw/api/com/opsware/server/S
erverService/method/.findServer
Refs:i
filter='${filterString}'`;
do
/opsw/api/com/opsware/server/Se
rverService/method/getServerVO
self:i="$i";
HostsSSH: run commands
done
in each host in the list
OCLI command
31

32. Build Deployment Automation
35

33. Build Deployment Automation
Goal: Develop an OO workflow to build RPM and deploy it to
target servers
Workflow key features:
– Identify target servers, software policy and RPM in HP SA
– Build RPM and upload it to HP SA
– Stop/start applications in target servers
– Detach/attach software policies and remediate target
servers
– Update RPM in software policies
36

34. Build Deployment Automation
Workflow inputs:
– Portal
– Product
– Host Type
– Application
– Environment
– Build Version
37

35. Build Deployment Automation
Identify target servers
– Setup server groups in HP SA: portal groups, product
groups, host type groups, and environment groups; then
assign servers to appropriate groups
Host type group
Product group
Portal group
Environment group
38

36. Build Deployment Automation
Identify target servers (Cont.)
– Use OO SSH operation to execute OCLI command to get
SAS server list
• OCLI: findServerRefs and getServerVO in server service
• Filter: Use aforementioned server groups as filter
{device_servergroup_name for i in
equal_to "${portal}"} & `/opsw/api/com/opsware/server/S
{device_servergroup_name erverService/method/.findServer
equal_to "${product}"} & Refs:i
{device_servergroup_name filter='${filterString}'`;
equal_to "${hostType}"} &
do
{device_servergroup_name
/opsw/api/com/opsware/server/Se
equal_to "${environment}"}
rverService/method/getServerVO
Filter String self:i="$i";
done
OCLI command
39

37. Build Deployment Automation
Identify software policy & RPM
– Software Policy naming in HP SA:
{Application} – {Environment}
– Use findSoftwarePolicyRefs OCLI command to identify
software policy
– Use findRPMRefs OCLI command to identify RPM
40

38. Build Deployment Automation
Build RPM and upload it to HP SA
– Required parameters: application and build version
– A Perl application on Apache to build RPM
– Client sends HTTP request with parameters to trigger the
Perl application
– Upload the RPM to HP SA with OCLI 1.0
– Get the result back to the client
41

39. Build Deployment Automation
Stop/start applications in target servers
– Use “HostsSSH: run Linux commands in a list of hosts”
utility workflow to run stop/start command on target
hosts
Detach/attach software policies and remediate target servers
– Use OO out-of-box operations
Update RPM in software policies
– Use OCLI update command in software policy service to
replace RPM in target software policy
42

40. Build Deployment Automation
Put it all together! Start/stop application
in target servers
Build and upload RPM
Detach/attach SP,
Identify SP, RPM, replace RPM in SP,
and target servers and Remediate
43

41. Unattended WebMD Content Backup
53

42. Unattended WebMD Content Backup
Goal: Develop two OO workflows:
1. shutdown all components and backup WebMD contents.
2. bring all components up
Workflow key features:
– Identify target servers
– Windows: stop/start windows svc and IIS sites
– Linux: stop/start applications and run any script if needed
– Send error/success email notices
– Utilize OO scheduler to trigger cold backup
– The workflow needs to setup another schedule to trigger
another flow to bring up all components
54

43. Unattended WebMD Content Backup
Workflows Overview
Flow 1: Flow 2:
1. Shut down all components 1. Check backup status
2. Run file back up 2. Start all components
3. Run DB backup
4. Schedule another flow (flow 2)
to start all components
60 min
55

44. Maintenance Free System
62

45. Maintenance Free System
Goal: Proactively maintain the health of our applications
without shutting them down
Workflow key features:
– Automatically clear cache and stale data without
shutting down or restarting applications
– Purge outdated publishing data and logs
– Ensures that the most relevant information is retained.
– Improves both system-level and publishing performance.
– Minimize the need for frivolous restarts.
– Keep our applications online longer
63

46. Maintenance Free System
Workflow details
– Single SSH Node
– Runs a script to purge data/log files older than 3 days
– Runs on OO scheduler once a day
64

47. Results from
HP SA/OO Implementation
65

48. Better Life in cmsops - 1
Sampling duration: Sampling duration:
Oct 11,2007 – Jul 24, 2009 Jul 25,2009 – Dec 10, 2009
653 days/426 working days 135 days/93 working days
Source: customized teamtrack reports Source: customized teamtrack reports
and emails and emails
Summary Summary:
1772 teamtrack requests 248 teamtrack requests
479 email requests* 35 email requests (reduced by 35%)
5.3 tickets/working day 3.1 tickets/working day
285 cmsai request (self-service)
66

49. Better Life in cmsops - 2
Non-prod environments are self-serviceable
15% of build deployment is automated
Automatic/Scheduled data/log purging
Scheduled/unattended cold backup*
67

50. Q/A
68

51. To learn more on this topic, and to connect with your peers
after the conference, visit the HP Software Solutions
Community:
www.hp.com/go/swcommunity
69 ©2010 Hewlett-Packard Development Company, L.P.

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