Strategic executive with over 11 years of experience leading quality assurance teams across industries. He has extensive experience managing testing processes including automated testing, performance testing, and DevOps. He currently manages a team of 15 that tests complex application environments for an insurance client. Previously he held QA roles for other insurance and software companies.

1. Syed Hussain
1443 Tullar Road Apt #9, Neenah, WI 54956
920-530-4515 | musharaf.syed@gmail.com
Strategic, analytical, collaborative, transformational executive with over 11 years of experience leading globally
distributed quality assurance teams across a variety of industries. Ihave an exceptional track record ofensuring quality
systems are delivered into production. My work ethic and leadership have proven to be exceptional.
CORE EXPERTISE
 Testing Center ofExcellence  Process Improvement  Automated Testing
 Agile Testing  Performance Testing  DevOps
 Shift Left  Systems Integration  Mergers/Acquisitions
 Large Testing Teams  Vendor Management  Environment Management
 Outsourcing  Offshore  Consulting
TECHNICAL SKILLS
Certifications: Certified Scrum Master (CSM), Certified Tester Foundation Level, Advanced TestManager
Project Management: JIRA, Rally, MicrosoftProject
Development: Subversion, Jenkins, Octopus Deploy, Visual Studio, Eclipse
Testing: HP Quality Center, Quick Test Pro, Load Runner, Rational Test Manager, MicrosoftTest Manager
and UFT
Languages: Visual Basic, C, SQL, HTML, XML
Databases: Informix, Oracle, Teradata, Access, MySQL, SQL Server
Platforms: UNIX, Windows, Mainframe
COTS: Sunguard EAS, Thunderhead, Salesforce, Guidewire Insurance Suite
Employer: Software Catalysts LLC
Client: Jewelers Mutual Insurance, Neenah, WI March 2011- Current
 Managing an annual budgetof6 million
 Guiding all Agile testing activities for a maintenance projectfor Guidewire Insurance suite
 Implemented DevOps approach using Subversion, Jenkins,and Octopus Deploy
 Developed TestData Managementrefresh strategy ensuring applications are quality tested
 Upgraded HP Quality Center, UFT and LoadRunner to current versions
 Created Change Advisory Board
 Managing implementation of application changes into the production environment
 Providing leadership with managementof15 complex application environments
 Implemented innovative strategies to ensure software quality is achieved
 Published monthly Quality Assurance Metrics to CIO to ensure quality goals are achieved
 Participated in weekly CIO update meeting and provided testing updates on projects
 Developed strategies for performance testing across multiple integrated systems
 Established 3 year strategic TCoE QA roadmap
 Developed TestData Managementrefresh strategy ensuring applications are quality tested
 Directs Process, Functional, Automation, Performance, Configuration Management, and Test Environment
Managementteams
Quality Assurance Executive
Professional Experience

2. QA Manager: August 2015 – Current
- Managed a team of 18 directreports. Reduced costby converting the contractors into FTE.
Legacy Claims conversion QALead: May 2015 – August 2015
- Led a team of 2 QA’s on the Legacy conversion of Claims both from the frontend and the backend.
QA Lead Shared Services: January 2014 - April 2015
- Led team of 2 QA’s in helping maintain GW Billing Center/ GW Claim Center and Reports.
QA Lead Billing Center enhancement: May 2013 – December 2013
- Led the efforts for QA for this project where the workflow was being changed for not taken delinquency.
QA Lead Production Support: February 2013 - May 2013
- Lead a team of 7 QA’s and helped the business maintain the System under test.
CL Financial Reports (BI) QA Lead: April 2012 – February 2013
- Lead QA for CL financial reports where in lead a team of 4 QA’s.
PL Financial Reports (BI) QA: March 2011 - April 2012
- Was involved in testing financial reports for PL as the company was moving from Crystal reports to SSRS(
MicrosoftBI).
Employer: Software Catalysts Llc.
Client: Penn National Insurance, PA September 2009 – March
2011
Sr.QA Analyst
Responsibilities:
 Worked with team members in developmentofTest Plan and Test Cases based on Business Requirements and
Required Documents.
 Maintained QA lab standards, documentation review and assisted in establishing and maintaining bestpractices for
QA.
 Analyzed requirements and critical areas ofthe application to setup and execute Baseline Tests.
 Performed Manual Testing of the website to determine ease ofusability ofthe website.
 Generated and implemented templates for TestPlan, Test Cases, TestScripts, Gap Analysis, TestDefect Log,
Test Case Checklistetc.
 Conducted Functionality Testing and Regression Testing during various phases ofthe development.
 Involved in UAT for different lines of Commercial Business like Business owner’s property, Workers Compensation,
Commercial Auto & CPP.
 Involved in Daily Stand up meetings worked on AGILE.
 Validate the Accord UIforms and applications.
 Verify the translation of documents into ImageRightApplication.
 Worked on the Mainframe Policy ManagementSystem to verify the Decks after the Nightly Cycle.

3.  Tried to retrieve the policy XML’s from PHOENIX and PORTAL and Compared for the changes involved.
 Worked on all the environments from Systems Test, Integration Test, Model Office, Production Support, Production
both internal and external environments.
 Worked on the bridging application and server side edits.
 Worked on all webservices involved in Commercial Insurances like GEOCODE, QAS, EXPERIAN, ISO, PENTON,
NCCI, PEGA Etc.
 Used Beyond Compare and XML notepad to compare the XML.
 Used Data Views to retrieve BOM XML, SS XML, Client Reports, Quote Audits.
 Did UAT testing by comparing the rate generation between the rating engine and Portal.
 Worked with Financial reports based offpremiums.
 Worked on reports generating Written Premium, Inforce Premium, Earned Premium and Unearned Premium
 Worked on BIfactors on calculation for earned and Inforce premiums.
 Verified all the Program Mandatory Endorsements getting attached with the company plan and policy type .
 Verified all the optional endorsements are carried over into the rating engine when tasks are accepted.
 Verified all the Business edits with PEGA on fail generates an UW referral.
 Verified tasks are created for the UW and as an underwriter accepted or rejected.
 Did Change control testing by logging the change control log and verified the changes synced in Production support
and Production and the rating engine.
 Tested during version control ofthe rating engine for eliminated forms and added forms and any new classes added
 Worked and maintained the CODED UI Regression TestSuite.
 Designed detailed testcases with multiple iterations and transformed the passed testcases to CODED UI test
cases.
Environment: VS2010, TFS, MTM, XML Notepad, Beyond Compare,SQL SERVER MANAGEMENT STUDIO 2008,
SSRS, SSIS, SSAS, ImageRight, Data Views, Phoenix Parser, XML, BOM, IIS, BIZTALK Translation, ACCORD UI,
SOAPUI, WCF, C#.
Employer: Software Catalysts Llc.
Client: Erie Insurance, Erie, PA September 2008 – August
2009
QA Coordinator
Erie Insuranceisa 13th largestmulti-lineinsurancecompany,offeringauto, home,commercial and life insurance through the network
of independentinsuranceagentswithgeographicalpresenceextendedto11states, ErieInsuranceGroupranks461 onthe FORTUNE
500 Companies.
Responsibilities:
 Perform manual testing of a web based application C-Lion build on Dragon Platform.
 Working in the agile development environment with frequently changing requirements and features set
 Review Business RequirementDocuments, ProductDefinition Workbook (PDW), Change Control Request (CCR’s),
Functional Specification, and technical specification and involved in developing teststrategy, testplan and test case
documents
 Review test case in QC written by offshore team against the business requirement documents, product definition
workbook (PDW), functional specification, and technical specification.
 Writing test case based on CCR if there is any change in the functionality.
 Conducted Functionality Testing and Regression Testing during various phases ofthe development.
 Performed Positive, Negative and ad hoc testing manually.
 Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meeting.

4.  Performing Build Validation keep tracking and watching the XML generated at the given pointofinterfaces very
closely.
 Involved in shakeouttesting with developers in Dev-environment
 Provided regular feedback to developers on defects status.
 Participate in various meetings and discussed Enhancementand Modification Requests.
 Helped the production team in testing production related issues known as SDE tickets (Service Desk Express).
Environment: Quality Center, Windows XP, Oracle, XML Notepad, Dragon, BOM, Web Services, JSON
Employer: SITEL Corporation January 2006 - July 2008
Globally Certified Learning Specialist (Learning & Development)
Responsibilities:
 Worked with the Legacy System of Earthlink called Master Information and Database administration system and
their People soft CRM called as Vantive.
 Conducting workshops on Quality and Development every month for the Production floor and the management.
 Design the Instruction Manual and Facilitator Manuals for the technical Training of the new employees.
 Designed a training workplan to be implemented for Dialup/BB/WIFI and all the other technical batches running at
sitel.
 Created an acceptence criteria for graduating the new hires to the production floor.
 Worked extensively with the MS office suite.
 Worked with the Client directly in taking up the training calls and creating action items for any on floor trainings.
 Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meeting.
 Helped as a Liason between the client and company.
 Provided continuous feedback to the new hires.
 Provided regular feedback to developers on defects status.
 Participate in various meetings and discussed Enhancementand Modification Requests.
 Helped the production team in testing production related issues known as SDE tickets (Service Desk Express).
Environment: Quality Center, Windows XP, Oracle, XML Notepad, Dragon, BOM, Web Services, JSON. PeopleSoft,
MIDAS, ISP, Newton
IBM Gurgaon
Technical Support Specialist November2004-June 2005
Responsibilities:
 Tested the web based application according to business requirements and specifications, which was developed in
Java.
 Created and executed a testplan. Winrunner test tool used for automated testing and for generating test scripts.
 Designed an automated test suite for regression testing of Homeowners application, created automated testscripts
using WinRunner, and tested againsteach release.
 Extremely involved in Regression Testing to verify existing system functionality is noteffected with new
requirements.
 Documented testing results to discuss in regular meetings the outcomes, resolutions and enhance testing process.
 Created test plans and test cases for manual testing.
 Developed and automated end to end manual test cases for different modules.
 Reported tracked defects with reference to severity and types.
 Assisted customers for successful and thorough User Acceptance Testing.

5.  Visual Source Safe was used for Version control.
 Did Billing test cases on BCMS(Guidewire) to test the Billing plans such as Agency Bill (Prepaid,40% Down & 2 Bi-
Monthly Installments, 20% Down & 5 Monthly Installments,20% Down & 8 Monthly Installments,20% Down & 11
Monthly Installments), Direct Bill (RPP/Quarterly/BI Monthly).
 Did Deck review from Policy Center(Guidewire) to verify and validate the entries done in the portal.
 Used to generate the reports and validate if it was in accordance with the xml bom data.
Environment: Quality Center, Windows XP, Oracle, XML Notepad, Dragon, BOM, Web Services, JSON. PeopleSoft,
MIDAS, ISP, Newton
 MS (Information Systems and Management) – Stratford University, Falls Church VA.
 MS (Technology Management) – University of Bridgeport, Bridgeport CT.
 MCA(Computer Applications) – MJCET Hyderabad -2004
 B.Sc. (Computer Science &Engineering)- Osmania University, Hyderabad.
Education