Susan Tabanao is a 57-year-old businesswoman and professor of financial management with over 30 years of experience in banking and finance. She holds an MBA and has worked at Metrobank for over 30 years, rising to the position of Branch Head and winning numerous awards for marketing and business performance. More recently, she spent a year as Vice President and Branch Banking Group Head at Enterprise Bank, growing deposits by 73%. She now teaches financial management at the University of Mindanao.

1. SUSAN M. TABANAO
# 5 Corner Bethlehem/Jerusalem St.
Saint Anthony Village Lanang, Davao City Email Address
Contact Numbers: (082) 234-0460/284-0287/63+9209208437
Email Address : SANSUI46@yahoo.com
Specialized in Marketing, Business Management, Human Resource
Management, Consultancy in Loans Management and Proposals, Financial
Investments, Banking and Finance
Personal Information
Birthday: May 11, 1957 Age: 57 years old
Occupation: Businesswoman/Professor Business: Printing
Religion: Catholic
Present Occupation: Professor in Financial Management
University of Mindanao
Education
University of Southeastern Philippines
Master in Business Administration
Major in Enterprise Development
Holy Cross College of Digos, Davao Del Sur
BS Commerce, Major in Accounting
ACHIEVEMENTS
2003- Metrobank Power Club
Power Circle Part 2 Branch Award (Marketing and increase in
Credit Card Holders) 3rd Place Countryside Category
First Metro Investment Corporation
Most Outstanding Distributors of the Republic of the Phil’s.
(Marketing of Investment Funds) Retail Treasury Bonds

2. 2004 Orix Metro Leasing and Finance Corp.
Award of Recognition (Marketing of Insurance Products)
3rd Place
Countryside- Medium Branch Category
2005 Consumer Lending Branch of the Year
3rd Place Countryside Branches
Treasury Group Achievers Award
2nd Place (Money Market/Investments)
Treasury Deposit Products
Medium Sized Branch Category
2006 Consumer Lending Branch of the Year
1st Place Countryside Branches (Increase in Loan Portfolio)
- Placed Metrobank- Davao Agdao from Small Branch to Large Branch
in terms of CASA deposits (Application of Marketing Strategies in
terms of low cost funds)
2007 Placed Metrobank –Davao Agdao to the Billionaires Circle in Terms
of Deposits (Marketing Strategy applied to increase deposits)
2008- All staff (5) of Metrobank-Davao Agdao were promoted to BOO and
considered as a training ground for employees.
2014- Accreditation for Investment Teaching
Capital Markets Institute of the Philippines, Inc.
TRAININGS
METROBANK
Customer Service
Signature Verification
Career Enhancement Program
Team Building Program
Professional Enrichment Program
The Power of One
High Impact on Selling
Trust Product/ Investment Trainings
Treasury Updates
Outward Investments
Cash Management Unit Updates
Branch Performance Scorecards

3. Metrobank Credit Cards
Metrobank (Philippine Charter Insurance, Phil. Axa)
Management Training
a. Cash Operations
b. Credit
c. Loans
d. Export
e. Import
f. Supervisory Skills
g. Legal
h. Treasury ( Trading, Managing related risk, Multi-
currency handling, money market)
i. Sundries
j. It’s Subsidiaries (Life Insurance, Non-Life Insurance,
Credit Cards, and Toyota etc.)
Branch Operations Training Program for Branch Heads
a. Legal Concerns/Issues
b. International/Trade
c. Marketing
d. Credit
e. Treasury
f. Anti- Money Laundering Law
g. Information Security Management
Other Seminars Attended
Bangko Sentral ng Pilipinas
Counterfeit Detection (2x)
Anti- Money Laundering (2x)
Hedging on Foreign Transactions
Retail Treasury Bonds (3x)
Davao Investment Conference
Language & Degree of Proficiency
English: Fluent
Filipino: Fluent
Membership in Professional Societies
Rotary Club of Central Davao -2003- present
Achievements for Rotary Year 2009- 2010
Most Outstanding President
Most Outstanding Club
Most Outstanding Club Bulletin

4. Most Outstanding Rotary Foundation Project
Outstanding Club Administration Project
Davao City Bankers Association 2006-2009
(Metrobank Representative)
Davao City Chamber of Commerce- 2004-2006
(Metrobank Representative)
Employment Record
CONPINCO MARKETING -1976-1978
Secretary (Working Student)
METROBANK (1978- 2009)
Teller
Head Teller
Cash Custodian Reliever
New Accounts
Remittance/Sundries Clerk
Credit Department (Credit Investigator, Appraisal, assist in
Account Profitability Analysis and other credit functions)
Regional Operations Coordinator
a. Tellering
b. New Accounts
c. Loans and Credit
d. Sundries/Remittances
e. Import/Export
f. Clearing
g. Cash Custodian
h. Signature Verifier
i. CMU representative for BSP cash management
Branch Operations Officer – 1978- 2003
Branch Head – 2003-2009
Achievement:
First Place- For Consumer Lending Countryside Branches
ENTERPRISE BANK INC. 2009- 2010
VICE- PRESIDENT
BRANCH BANKING GROUP HEAD
Job Description
Responsible for the over-all supervision and administration of
the bank’s 16 Branches and 16 Other Banks Offices in accordance
with the Bank’s policies and BSP regulations, specifically on the

5. retail banking side of the bank: operations and profitability of
branches as well as customer satisfaction.
Responsible for the delivery of established deposit targets
through the branches on a periodic basis.
Responsible for Human Resources Management in the Branches and
service outlets
Responsible for a smooth operation and control procedures of the
bank branches
Formulate banks products to boost deposits, make policies and
procedures for a risk free operation in loans and deposits and
organize trainings for the Banks operation employees.
Identify/ in charge for branch expansions
UNIVERSITY OF MINDANAO 2014- present
Associate Professor I - teaching Financial Management
Work Performance
AS Branch Banking Head of Enterprise Bank, Deposit liabilities
for 33 years were increased by 73% for only 1 year and 4
months. Completed modules for training Branch Heads, Branch
Operations Officers and AMLA Banks operations module and
manuals.
Trainings Organized and Conducted
a. Operations Training
1. Tellers
2. Encoder
3. Branch Operations Officers
4. Branch Head
b. M2 (Marketing Tools and Marketing Strategies)
c. Branch Heads in Action
d. How to BOOst year 2010
e. Customer Service
f. Handling Deposits and Inward Items
g. Branch Operations vs. Audit
h. Loans and Credit
Authored Product Development

6. 1. Kiddie Cash Savers Club
2. 5 year Fixed Time Deposit
3. 2 year Time Deposit
4. Launch a Deposit campaign for Employees
5. Special Time Deposit for Retirees
Designed Bank Units
1. Centralized Collection thru POS of Consumer Lending
2. Centralized Clearing
3. Centralized General Service Stock Requisition and Services
4. Regional Marketing Unit
Organized and Head Various Emergency Task Force
1. Task Force year end Closing
2. Task Force Float Items
3. Task force Linis Computer
Author of Various Banks Policy and Procedures
1. Rediscounting Procedures
2. Collection Procedures in Other Banks Offices
3. Handling Collection Payments
4. Policy and Procedure for Time Deposits, Clearing and other
bank functions
5. Completed AMLA manual policies and Procedures together with
its Training Module
6. Completed the Banks Policy and Procedures in terms of Cash
Operations and Deposits.
7. Completed Guidelines in Policy and Guidelines in transfer of
Loan Bookings.
8. Policy on Back to Back Loans
9. Standardization of Bank’s procedure in terms of Handling
Deposits.
10. And other Procedural guidelines cash operations and loans.
PERSONAL REFERENCES
MR. IGNACITO U. ALVIZO
Enterprise Bank Inc.
Founder
J.P. Laurel Avenue Davao City
MS. JOSEFINA C. MANAOIS
Chief Finance Officer
EMCOR, Inc.
J.P. Laurel Avenue,
Davao City

7. Atty. Ronald E. Alvizo
Pres./CEO
Enterprise Bank, Inc.
J.P. Laurel Avenue, Davao City