Susan Devore is a professional with over 16 years of experience, primarily in document control and security services for U.S. federal government contractors, holding a TS/SCI security clearance. She seeks a senior administrative role focused on data processing and customer service in security administration in North San Diego County, CA. Devore has excelled in customer relationship management and training colleagues, and she has a strong educational background including a Master’s in Human Resource Management.

1. Susan DeVore - 4011 Lonnie Street |Oceanside, CA 92056| (571) 926-4354 |fait55.sd@gmail.com
SUSAN L. DEVORE
4011 Lonnie Street |Oceanside, CA 92056| (571) 926-4354 |fait55.sd@gmail.com
I offer over 16 years of professional work experience, 12 years of which have been providing document
control and security services to contractors of the U.S. Federal Government. I hold a TS/SCI security
clearance with a Full Scope Polygraph.
My objective is to secure a senior level administrative role with an emphasis on data processing and
customer service within the field of security administration in the North San Diego County, CA area.
I have a proven track record of exceeding goals and objectives set by management, and in building
relationships with internal and external customers while maintaining the security and integrity of the
materials from multiple agencies. I have a strong reputation in training colleagues in standard practices
for compliance with facility regulations.
Security Clearance: SCI/TK/G - DOD/TS Full Scope background investigation
Polygraph (August, 2013), Badged (September 10, 2013) Updated: (June 13, 2015).
CORE COMPETENCIES
ument Control
PROFESSIONAL EXPERIENCE
Novitex Enterprise Solutions June 2014 – August 2015
General Clerk III – Customer Service Representative
d internal mail services for an Agency offsite in the Washington DC Metro Area by utilizing
knowledge of MS Office, the Internet, and other internal applications necessary to complete routine and
moderately complex tasks.
strong customer relationships in-house and served as the first line of support by routing mail
internally and to the main Agency mail room.
ed a comprehensive working knowledge of Contracting Officer’s Technical Representative
Concepts and Principle’s to ensure appropriate level of service is delivered.
ed individuals in processing Agency mail by phone, instant messaging, e-mail communications
including processes via a proprietary scanner.
ager and setup of a mailroom office files, labeled mailboxes, and
maintained a point-of-contact listing enabling ease of mail center services.
Novitex Enterprise Solutions September 2013 – June 2014
(Formerly Pitney Bowes Global Solutions)
Courier II
Scanned and routed receipted documents to internal (via USG vehicles) to facilities within
Washington DC Metro Area.
strong customer relationships in-house and at offsite buildings in the Washington DC Metro
Area as focal points.
d knowledge of MS Office, the Internet, and other internal applications necessary to complete
routine and moderately complex tasks including the basic knowledge of Contracting Officer’s Technical
Representative Concepts and Principle’s in decision making.
ed individuals in mail processing for rapid information retrieval using filing and tracking systems.

2. Susan DeVore - 4011 Lonnie Street |Oceanside, CA 92056| (571) 926-4354 |fait55.sd@gmail.com
Lockheed Martin September 2011 – September 2013
General Clerk II
aculties within the
Washington Metro Area.
-loading trucks and sorting mail and packages.
administrative contacts and professional relationships across
the Agency/Intelligence Community.
Document Control Specialist Sr. April 2010 - September 2011
Microsoft Office.
-established classification level based on the National Industrial
Security Program Operating Manual (NISPOM) and internal standard operating procedures.
reports for tracking purposes and ensured timely communication and
documentation for functional area.
travel briefings and maintains documentation if folders and an internal electronic database.
and trained registry teams of up to six people in standard operating procedures, best practices,
and classified registry operations.
Document Control Assistant Sr. – Registry Courier Clerk July 2008 - April 2010
Washington DC Metro Area.
d internal to the work facility
Registry duties for the daily processing of incoming and outgoing packages.
Senior Protective Security Officer November 2004 - July 2008
-hours telephone calls to the facility.
ies
Wal-Mart February 1998 – November 2004
Department Manager
cosmetics department, and provided additional support to overall store departments as required by
management team.
cleanliness of department and stocking of shelves.
les team.

3. Susan DeVore - 4011 Lonnie Street |Oceanside, CA 92056| (571) 926-4354 |fait55.sd@gmail.com
-of-sale terminal, closed out cash at end of day.
hly and annual work plans.
EDUCATION
Associates of Arts, Business Administration – American InterContinental University – Graduated
June 2006 – with honors 3.89GPA
Associates of Applied Science – Columbia Southern University – Graduated June 2012
Bachelor of Arts, Business Administration – American InterContinental University – Graduated Feb
2008 Magna cum Laude
Master of Human Resource Management – DeVry University, Keller Graduate School of
Management – Graduated June 2011
References are available upon request.