In my attached resume, I have also outlined my aptitude for communication, engagement and working as part of a team coupled with my organization and time keeping and leadership skills. I enjoy engaging with staff and clients and ensuring the service the team delivers is always above and beyond expectations.

1. Professional Resume of Susan Downey
Supervisor, Trainer, Life Coach and Adult Literacy Tutor
Personal Information
Residency: Irish Citizen – Permanent Resident Australia
Residential Address: 43 Davallia Road, Duncraig, WA 6023, Australia.
Driving Licence: Full car licence
Contact Information: (M) + 353 0877462826
Email Address: susanmdowney@gmail.com
Professional Profile
I am a highly experienced, meticulous, dedicated and committed Supervisor, Trainer, Life Coach and
Adult Literacy Tutor and offer 6 years’ experience working within the Youth & Community sector,
Probation, Suicide and Self harm support youth project and recently held position of Supervisor for
Census 2016. I offer excellent organisation, time keeping and coordination skills. I enjoy dealing with
people, staff training and providing support. I am reliable, honest, dependable, I am results driven,
motivated with a calming, positive temperament and determined.
I am a highly disciplined professional offering advanced level of communication, life coach and
training skills and the ability to multi-task the key roles and responsibilities of my role always. I am
committed to saving costs and increasing business time efficiency by bringing new ideas to the team
and can implement change and drive new processes and procedures with ease. I enjoy implementing
positive change while effectively engaging with management and staff with a view to achieving the
right outcomes required continually ensuring health, safety and compliance are met and adhered to.
I demonstrate exceptional decision making skills, I am tolerant, non – judgemental with very high
personal standards. I am seeking work with a reputable organisation who will offer me a challenging,
supportive and rewarding long-term working environment. I feel I can contribute and make positive
difference within your company and would embrace the opportunity to demonstrate this.
Key Core skills
Supervisor, Trainer, Life Coach, Adult literacy Tutor, Team Leadership, Staff Training, Budgeting,
Mentoring, Process Improvement, Organised, Time Management, People skills, Communication
Skills, Excellent intuition, problem Solving, Health and Safety, Confidentiality, Discretion,
Inspirational and Approachable.

2. Education and Training
Suicide Assist - Certificate 2014
Breaking the Silence, Cobh, Co Cork, Ireland
Safe Talk - Certificate 2013
Breaking the Silence, Cobh, Co Cork, Ireland
Manual Handling - Certificate 2013
Glanmire, Co Cork, Ireland
Adult Literacy, Initial Tutor Training - Pass Certificate 2013
Waterford Institute of Technology, Waterford, Ireland
Developing Literacy – Pass Certificate 2013
Waterford Institute of Technology, Waterford, Ireland
Curriculum Development – Pass Certificate 2013
Waterford Institute of Technology, Waterford, Ireland
Train the Trainer - Fetac 6 Distinction 2011
Saint John’s College, Sawmill Street, Cork City, Ireland
Life and Business Coaching – Fetac 6 Pass 2010
Positive Success Group, Dublin, Ireland
Start Your Own Business – Certificate 2009
North Cork Enterprise Board, Cork, Ireland
Intermediate Certificate 1986
South Presentation Covent, Douglas street, Cork

3. Employment History
The Education and Training Board (Pieta House)
Staff Trainer and Life Coach
January 2011 – December 2016
The education and training board employ individuals whom are contracted out to various
community support systems typically non-profit organisations. Pieta House specialises in support for
people who have suicide ideation or self-harm and support their families in coping techniques.
Key Responsibilities
 Identifying training and development needs within an organisation through job analysis, ap-
praisal schemes and regular consultation with business managers and human resources de-
partments;
 Designing and expanding training and development programmes based on the needs of the
organisation and the individual;
 Working in a team to produce programmes that are satisfactory to all relevant parties in an
organisation, such as line managers, accountants and senior managers at board level;
 Considering the costs of planned programmes and keeping within budgets as assessing the
return on investment of any training or development programme is becoming increasingly
important;
 Developing effective induction programmes;
 Conducting appraisals;
 Devising individual learning plans;
 Producing training materials for in-house courses;
 Managing the delivery of training and development programmes and, in a more senior role,
devising a training strategy for the organisation;
 Monitoring and reviewing the progress of trainees through questionnaires and discussions
with managers;
 Ensuring that statutory training requirements are met;
 Evaluating training and development programmes;
 Amending and revising programmes as necessary, to adapt to changes occurring in the work
environment;
 Helping line managers and trainers solve specific training problems, either on a one-to-one
basis or in groups;
 Keeping up to date with developments in training by reading relevant journals, going to
meetings and attending relevant courses;
 Understanding e-learning techniques, and where relevant, being involved in the creation
and/or delivery of e-learning packages;
 Researching new technologies and methodologies in workplace learning and presenting this
research.

4. Central Statistics Office – Census 2016
Field Supervisor
January 2016 - June 2016
Census of population is carried out every five years with a view to counting the population, confirm-
ing occupied, vacant, derelict and new dwellings
Key Responsibilities
 Recruitment of enumerators, interviewing and assessing
 Telephone job offers within compliance procedures
 Contract signing within procedures
 Receiving courier delivery of crates for 12 enumerators and organising contents allocated to
each enumerator’s requirements for their area
 Delivery of crates with necessary documentation
 Assessing and hiring of suitable training venue within budget
 Training of enumerators, designing, delivery and execution
 Supervision and control of the enumerators’ work in the field, ensuring materials supplied in
a timely manner, assessing any challenges the enumerator is experiencing and assisting
 Supporting enumerators in difficult tasks or compromising situations
 Completion of incident reports
 Furnishing frequent reports on the progress of the enumerators’ work to regional supervisor
 Certifying enumerators entitlement to fees
 Handling complaints and effectively reaching positive outcomes
 Telephone 24/7 support of enumerators
 Weekly home visits to enumerators houses ensuring health and safety procedures and confi-
dentiality.
 Assisting enumerators on house calls with on the spot checks
 Ensuring deadlines and project targets are met
 Submission of online weekly work hours and deadlines of enumerators
 Checking in on enumerators whom may not be keeping accurate deadlines
 Checking the census returns furnished by them and certifying as to their completeness and
accuracy.
 Establishing allocated total number of dwellings are accounted for on summarisation sheets
and tallying correctly on balancing sheets and there is a paper trail submitted for every
dwelling.
 Ensuring crates are packed correctly and in a timely manner
 Ensuring crates are labelled to correct area and contents complete inside with completed
and signed appropriate forms
 Ensuring mobile phones history wiped

5. Glanmire Youth Project
Youth Leader
February 2013 – February 2014
Glanmire Youth Project is a community support network comprising of anti-bullying talks and sup-
port, social outings, one to one and group mentoring, positive mental health talks, anger manage-
ment therapy, suicide prevention support for youth and their families, sexual health awareness and
drug awareness. Talks are given through class room based approach requested by schools in Cork
City and followed up through Youth project depending on need.
Key Responsibilities
 Assess the program requirements of youth in the community
 Communicate with youth to determine their needs and interests
 Communicate with organizations that represent youth to determine needs and interests of
youth
 Research funding sources and project requirements
 Implement youth requirement
 Access funding and prepare funding proposals
 Ensure a variety of sport, recreation, cultural and other programs are planned and imple-
mented
 Supervision of youths
 Conferring with parents when required or outside support systems
 Key holder locking and unlocking of venue
 Ensuring health and safety procedures are met
 One to one and team assisting of youths
 Ensure program information is available
 Develop youth organizations
 Encourage existing organizations to include youth
 Evaluate the effectiveness of programs
 Assist youth in self-development and confidence building
 Identify areas where new programs are needed
 Plan and implement activities for youth Main Activities
 Ensure correct documents and enrolling forms submitted
 Be aware and recognise any change in youth’s behaviour ensuring follow up
 Schedule activities, facilities and volunteers as required
 Office procedures adhered to
 Supervise and lead activities for youth
 Recruit, train and oversee volunteers
 Encourage local youth to participate in regional and territorial program

6. Westview Project Probation Day Centre
Life Coach/Adult Literacy Tutor
January 2011 – January 2014
Westview project delivers a day service to young offenders on probation who are either try-
ing to stay out of prison, are ordered to attend probation or trying to reframe their life in
building positive bridges for future options
Key responsibilities
 Helping youths pinpoint the challenges or obstacles that prevented them from successfully
manoeuvring through a season in their life
 Designing and implementing staff training and monitoring/assessing progress
 Provided insight, suggestions, new ideas and action steps for clients that aided them to more
clearly make decisions and facilitate change.
 Coached youths through life transitions of personal loss, grief, and emotional pain and rela-
tional upheaval
 Provided clinical and career/life coaching counselling for young adults and families
 Assess if literacy sessions necessary
 Conducted live audience seminars and workshop for inspiration and motivation.
 Initiated outreach project to serve low income population and their family.
 Prepared and implemented treatment plans, assessment, testing and care coordination
 Wrote reports to courts, Dept. of Children's Services, institutions/agencies and schools
 Delivered training and facilitated consultations for individuals and groups
 Maintained files and documentation
 Supported clients through the process of goal clarification, conflict resolution, time manage-
ment, and task organization.
 Implemented social learning theories, curriculum, and skills based learning.
 Collaborated with outside entities, conducted research, and used critical thinking skills to
address the needs assessment determination.
 Documented client interactions with Microsoft Office Suites.
 Tailoring/designing literacy tutoring to youth’s needs and limitations
 Assessing if alternative supports needed
 Developing new ideas and techniques to aid advancement and positive outcomes
 Implement health and safety guidelines
 Maintain professional acumen, confidentiality and discretion

7. Faranree Community Development
Life Coach (Volunteer)
July 2010 – July 2012
Key Responsibilities
 Helped clients set and achieve life goals
 Assistance with pursuing career opportunities.
 Providing life skill support
 Character-building activities
 Sports programs to people who were involved in gang affiliations
 Youths who were expelled from school or subjected to home confinement
 Coached people who suffered from emotional or behavioural concerns;
 Resume design assistance
 Homeless support and progress advice
 Competencies like active listening, strong verbal communication skills and problem-solving
 Staff support
 Flexibility upon demand
 Being non-judgemental
 Education coaching
 Confidence building
 Empathy and motivational support
 Advice for further resources
 Target setting
 Positive communications
 Listening skills
 Discretion
Hobbies and Interests
I love to bake and cook in my spare time, spending time with my children and husband, walking and
reading.
Employment References:
Excellent employment and character references available upon request.