This is a sample of a printed pocket-sized "Survival Spanish" booklet that we created for all native English speakers working for MGM Properties. The company-specific phrases are first in English, then the Spanish translations and then a pronunciation guide is provided. We keep grammar to a minimum. Workplace Languages gives you only the important phrases to easily communicate. "Easy. Effective. Immediate." To create a customized booklet for your industry &/or company please email Products@WorkplaceLanguages.com, call (651) 436-8221 or visit www.WorkplaceLanguages.com. "Any Language. Any Industry. Any Time."
'Survival Spanish' MGM Booklet for Hotel Management 2020
1. POCKET REFERENCE GUIDE
Survival Spanish for Hotel Management
Restock the towels, please
Surte las toallas, por favor
SOOR-tay / lahs / toh-AH-yahs / poor / fah-VOHR
English
Spanish
TO
KWIKFIXSPANISHTM
Pleased to meet you
Mucho gusto
MOO-choh / GOO-stoh
Dust up high
Desempolva ahí arriba
days-em-POHL-vah / ah-EE / ah-REE-bah
2. Welcome Bienvenidos
This guide is designed to help you communicate more clearly with your Spanish-speaking
employees and co-workers. It includes words and phrases that will allow you to carry on simple
conversations in Spanish, whether you are making a request, offering information or socializing.
Each section includes Spanish translations of words and phrases you may use every day, along with their
phonetic spellings to help you with pronunciation. Capitalized letters in the phonetic spellings indicate where
to place the accent/stress.
As in any language, there may be more than one way to express your message in Spanish;
this guide includes the most universal translations.
Enjoy the guide!
SAMPLE
3. CONTENTS
Making Small Talk 4
Survival Basics 6
Cleaning the Bathroom 10
Cleaning the Room 16
Laundry Room 26
Maintenance 36
Hygiene & Safety 48
Hiring & Scheduling 52
Miscellaneous 58
SAMPLE
4. 4
MAKING SMALL TALK
OH-lah
BWAY-nohs / DEE-ahs
BWAY-nahs / TAR-days
BWAY-nahs / NOH-chays
KOH-moh / tay / YAH-mahs
may / YAH-moh...
MOO-choh / GOO-stoh
TEE-en-ess / NEEN-yohs
KOH-moh / say / YAH-mahn / EH-yohs
KWAHN-tohs / AHN-yohs / TEE-eh-nen
KOH-moh / es-TAH / lah / fah-MEE-lee-ah
Hello Hola
Good morning Buenos días
Good afternoon Buenas tardes
Good evening Buenas noches
What is your name? ¿Cómo te llamas?
My name is… Me llamo...
Pleased to meet you Mucho gusto
Do you have any children? ¿Tienes niños?
What are their names? ¿Cómo se llaman ellos?
How old are they? ¿Cuántos años tienen?
How’s the family? ¿Cómo está la familia?
makingsmalltalk
SAMPLE
5. 5
KOH-moh / es-TAH / too
PAH-dray
MAH-dray
EE-hoh
EE-hah
es-POH-soh
es-POH-sah
AH-stah
loo-AY-goh
mahn-YAH-nah
lah / PROHK-see-mah / say-MAH-nah
makingsmalltalk
How’s your _______ ? ¿Cómo está tu _______ ?
father padre
mother madre
son hijo
daughter hija
husband esposo
wife esposa
See you… Hasta...
later luego
tomorrow mañana
next week la próxima semana
SAMPLE
6. 6
survivalbasics
Yes
No
I don’t understand
Do you understand me?
Do you speak English?
SURVIVAL BASICS
Sí
see
No
no
No comprendo
no / kohm-PREN-doh
¿Me comprendes?
may / kohm-PREN-days
¿Hablas inglés?
AH-blahs / een-GLESS
SAMPLE
7. 7
survivalbasics
I speak very little Spanish
Slower please
Faster
Ask me if you don’t understand
Please help me!
Hablo poquito español
AH-bloh / poh-KEE-toh / es-pahn-YOHL
Más despacio por favor
mahs / day-SPAH-see-oh / pohr / fah-VOHR
Más rápido
mahs / RAH-pee-doh
Pregúntame si no comprendes
pray-GOON-tah-may / see / no / kohm-PREN-days
¡Ayúdame por favor!
ah-YOO-dah-may / pohr / fah-VOHR
SAMPLE
8. 8
survivalbasics
Excuse me Con permiso kohn / pair-MEES-oh
Please Por favor pohr / fah-VOHR
Thank you Gracias GRAH-see-ahs
Good work Buen trabajo bwayn / trah-BAH-hoh
You’re welcome De nada day / NAH-dah
SAMPLE
9. 9
survivalbasics
I’m sorry Lo siento loh / see-EN-toh
Are you finished? ¿Ya terminaste? yah / tair-mee-NAH-stay
I need _____ right away Necesito _____ ahora mismo
nay-say-SEE-toh ______ ah-OHR-ah / MEES-moh
How do you say this ¿Cómo se dice esto en español?
in Spanish? KOH-moh / say / DEE-say / es-toh / en / es-pahn-YOHL
SAMPLE
10. 10
CLEANING THE B ATHROOM
Key Requests
Clean the bathroom Limpia el baño
Clean the faucets Limpia los grifos
Clean this / that Limpia esto / eso
Disinfect… Desinfecta...
the shower door la puerta de la ducha
the curtain la cortina
the sink el lavabo
the toilet seat and handle el asiento y la manija
del inodoro
Empty the garbage can Vacía los recipientes
de basura
cleaningthebathroom
LEEM-pee-ah / ell / BAHN-yoh
LEEM-pee-ah / lohs / GREE-fohs
LEEM-pee-ah / ES-toh / ES-oh
days-een-FAYK-tah
lah / poo-AIR-tah / day / lah / DOO-chah
lah / kohr-TEE-nah
ell / lah-VAH-boh
ell / ah-see-EN-toh/ ee / lah / mah-NEE-hah /
dell / ee-noh-DOHR-oh
vah-SEE-ah / lohs / ray-see-PEE-en-tehs /
day / bah-SOO-rah
SAMPLE
11. 11
cleaningthebathroom
Mop the floor Trapea el piso
Polish the faucets Lustra los grifos
Replace the toilet paper Reemplazaelpapelhigiénico
Restock… Surte...
the towels las toallas
the shampoo / conditioner elchampú/acondicionador
the soap el jabón
Scrub the bathtub / toilet Friega la bañera / el inodoro
trah-PAY-ah / ell / PEE-soh
LOOH-strah / lohs / GREE-fohs
ray-em-PLAH-sah/ell/pah-PELL/ee-he-EN-ee-koh
SOOHR-tay
lahs/toh-AH-yahs
ell/chahm-POO/ah-kohn-dee-see-ohn-ah-DOHR
ell/hah-BOHN
free-AY-gah/lah/bahn-YAIR-ah/ell/ee-noh-DOHR-oh
SAMPLE
12. 12
cleaningthebathroom
Sweep the floor Barre el piso
Unclog the drains Destapa los desagües
Use _______ Usa ________
Wash the shower walls Limpia las paredes de la
ducha
Create your own requests using the command words & vocabulary listed below.
Replace __________ Reemplaza________
the towels las toallas
the toilet paper el papel higiénico
the shampoo el champú
BAH-ray / ell / PEE-soh
days-TAH-pah / lohs / days-AHG-ways
OO-sah
LEEM-pee-ah / lahs / pahr-AY-days / day / lah /
DOO-chah
ray-em-PLAH-sah
lahs / toh-AH-yahs
ell / pah-PELL / ee-he-EN-ee-koh
ell / chahm-POO
SAMPLE
15. 15
cleaningthebathroom
(The) shower (La) ducha (lah) DOO-chah
(The) shower cap (La) gorra de baño (lah) GOH-rah / day / BAHN-yoh
(The) shower door / curtain (La) puerta / cortina de la ducha (lah) PWAIR-tah / kohr-TEE-nah /day / lah / DOO-chah
(The) shower head (El) cabezal de la ducha (ell) kah-beh-SAHL / day / lah / DOO-chah
(The) sink (El) lavabo (ell) lah-VAH-boh
(The) soap (El) jabón (ell) hah-BOHN
(The) toilet (El) inodoro (ell) ee-noh-DOHR-oh
(The) toilet brush (El) cepillo del inodoro (ell) seh-PEE-yoh / dell / ee-noh-DOHR-oh
(The) toilet paper (El) papel higiénico (ell) pah-PELL / ee-he-EN-ee-koh
(The) towel rack (La) percha para toallas (lah) PAIR-chah / PAHR-ah / toh-AH-yahs
(The) towels (Las) toallas (lahs) toh-AH-yahs
(The) walls (Las) paredes (lahs) pahr-AY-days
(The) wash cloth (La) toallita para lavarse (lah) toh-ah-YEE-tah / PAHR-ah / lah-VAHR-say
(The) water (El) agua (ell) AH-gwah
SAMPLE
16. 16
cleaningtheroom
Key Requests
Check the sheets for Verifica que las sábanas no vair-ee-FEE-kah / kay / lahs / SAH-bah-nahs /
stains or tears estén manchadas ni rotas noh / es-TEN / mahn-CHAH-dahs / nee / ROH-tahs
Clean the ashtrays Limpia los ceniceros LEEM-pee-ah / lohs / sen-ee-SAIR-ohs
Clean the lock, handles, Limpia el cerrojo, las manijas, la LEEM-pee-ah/ell/sair-oh-hoh/lahs/mah-nee-hahs/lah/
peepholes and door edges mirilla y los bordes de la puerta meer-ee-yah/ee/lohs/board-ehs/day/lah/PWAIR-tah
Clean the phone’s ear Limpia el auricular y la boca LEEM-pee-ah / ell / ow-ree-koo-LAHR / ee / lah /
and mouthpiece del teléfono BOH-kah / dell / tel-AY-foh-noh
Cleanthephone’skeypad Limpia el teclado y la cubierta LEEM-pee-ah / ell / tayk-LAH-doh / ee / lah /
and faceplate del teléfono koo-bee-AIR-tah / dell / tel-AY-foh-noh
CLEANING THE R OOM
SAMPLE
17. 17
cleaningtheroom
Clean the spots on Limpia las manchas en LEEM-pee-ah / lahs / MAHN-chahs / en /
the wall(s) / carpet la(s) pared(es) / la alfombra lah(s) / pahr-AYD(ehs) / lah / ahl-FOHM-brah
Clean this / that Limpia esto / eso LEEM-pee-ah / ES-toh / ES-oh
Clean room(s) ______ Limpia el / los cuarto(s) ______ LEEM-pee-ah / ell / lohs / KWAHR-toh(s)
Clean the room(s) on Limpia el / los cuarto(s) en LEEM-pee-ah / ell / lohs / KWAHR-toh(s) / en /
floor(s)______ el / los piso(s) ______ ell / lohs / PEE-soh(s)
Dust this / that Desempolva esto / eso days-em-POHL-vah / ES-toh / ES-oh
Dust before vacuuming Desempolva antes de days-em-POHL-vah / AHN-tays / day /
pasar la aspiradora pah-SAHR / lah / ahs-peer-ah-DOHR-ah
Dust the tops of… Desempolva el borde de... days-em-POHL-vah / ell / BOHR-day / day
the door frames los marcos de las puertas lohs / MAHR-kohs / day / lahs / PWAIR-tahs
the mirror frames los marcos de los espejos lohs / MAHR-kohs / day / lohs / es-PAY-hohs
the picture frames los cuadros lohs / KWAH-drohs
SAMPLE
18. 18
cleaningtheroom
Dust up high Desempolva ahí arriba days-em-POHL-vah / ah-EE/ ah-REE-bah
Edge the carpet before Limpia los bordes de la LEEM-pee-ah / lohs / BOHR-days / day / lah /
vacuuming alfombra antes de aspirar ahl-FOHM-brah / AHN-tays / day / ahs-PEER-ahr
Empty the garbage cans Vacía los cubos de basura vah-see-ah / lohs / koo-bohs / day / bah-soo-rah
Inspect the room for Revisa el cuarto para las reh-VIS-ah / ell / KWAHR-toh / par-ah / lahs /
items left behind cosas que se hayan olvidado KOH-sahs / kay / say / AH-yahn / ohl-vee-DAH-doh
Knock and announce your Golpea y anuncia tu presencia gohl-PAY-ah / ee / ah-NOON-see-ah / too / pray-
presence before entering antes de entrar SEN-see-ah / AHN-tays / day / en-TRAHR
SAMPLE
19. 19
cleaningtheroom
Make the bed Tiende la cama tee-EN-day / lah / KAH-mah
Put a crib / rollaway bed Lleva una cuna / una cama portátil YAY-vah / OO-nah / KOO-nah / OO-nah /
in room _____ al cuarto ______ KAH-mah / pohr-TAH-teel / ahl / KWAHR-toh
Replace all printed Reemplaza todos los materiales ray-em-PLAH-sah / TOH-dohs / lohs / mah-
material impresos tair-ee-AH-lays / eem-PRAY-sohs
Replace the batteries Reemplaza las baterías ray-em-PLAH-sah / lahs / bah-tear-REE-ahs /
in the remote control en el controlremoto en / ell/ kohn-TROHL / ray-MOH-toh
Rotate the mattress Rota el colchón ROH-tah / ell / kohl-CHOHN
Stock the cart Llena el carrito YAY-nah/ell/car-REE-toh
Turn down the bed Dobla una esquina de la DOH-blah / OO-nah / es-KEE-nah / day /
ropa de cama lah / ROH-pah / day / KAH-mah
SAMPLE
20. 20
cleaningtheroom
Turn off all the lights Apaga todas las luces antes ah-PAH-gah / TOH-dahs / lahs / LOO-says /
before leaving de salir AHN-tays / day / sah-LEER
Turn the lampshade so Voltea el gorro de las vohl-TAY-ah / ell / GOH-roh / day / lahs/
the seam doesn’t show lámparas para que LAHM-pah-rahs / PAHR-ah / kay /
no se vea la costura noh / say / VAY-ah / lah / coh-STOOH-rah
Vacuum the floor Pasa la aspiradora por el piso PAH-sah / lah / ahs-peer-ah-DOHR-ah / pohr /
ell / PEE-soh
Wipe out the window Limpia los rieles de las ventanas LEEM-pee-ah / lohs / REE-el-lehs / day / lahs /
tracks ven-TAHN-ahs
Wipe down all doors Limpia todas las puertas LEEM-pee-ah / TOH-dahs / lahs / PWAIR-tahs /
inside and out por dentro y por fuera pohr / DEN-troh / ee / pohr / FWAIR-ahSAMPLE
21. 21
Create your own requests using the command words & vocabulary listed below.
Dust________ Desempolva________ days-em-POHL-vah
the furniture los muebles lohs / MWAY-blays
the picture frames los marcos de los cuadros lohs / MAHR-kohs / day / lohs / KWAH-drohs
the light fixtures las luces lahs / LOOH-says
Requests
Change Cambia KAHM-bee-ah
Check Verifica vair-ee-FEE-kah
Clean Limpia LEEM-pee-ah
Dust Desempolva days-em-POHL-vah
Empty Vacía vah-SEE-ah
Open Abre AH-bray
Replace Reemplaza ray-em-PLAH-sah
Rotate Rota ROH-tah
Turn on / off Enciende / Apaga en-see-EN-day / ah-PAH-gah
Vacuum Pasa la aspiradora PAH-sah / lah / ahs-peer-ah-DOHR-ah
Wash Lava LAH-vah
Wipe Pasa un trapo PAH-sah / oon / trah-poh
cleaningtheroom
SAMPLE
22. 22
cleaningtheroom
Room Items
(The) alarm clock (El) reloj despertador (ell) ray-LOH / days-pair-tah-DOHR
(The) ashtray (El) cenicero (ell) sen-ee-SAIR-oh
(The) bed (La) cama (lah) KAH-mah
(The) bed linens (La) ropa de cama (lah) ROH-pah / day / KAH-mah
(The) bedspread (El) cubrecama (ell) koo-bray-KAH-mah
(The) Bible (La) Biblia (lah) BEEB-lee-ah
(The) blankets (Las) cobijas (lahs) koh-BEE-hahs
(The) carpet (La) alfombra (lah) ahl-FOHM-brah
(The) chair legs (Las) patas de las sillas (lahs) PAH-tahs / day / lahs / SEE-yahs
(The) clothes rack (La) percha para ropa (lah) PAIR-chah / PAHR-ah / ROH-pah
(The) coffee pot (La) cafetera (lah) kah-feh-TAIR-ah
(The) creamer (La) crema (lah) KRAY-mahSAMPLE
25. 25
cleaningtheroom
(The) sugar (El) azúcar (ell) ah-SOO-kahr
(The) table (La) mesa (lah) MAY-sah
(The) TV (La) televisión (lah) tel-ay-vee-see-OHN
(The) TV stand (El) mueble del televisor (ell) moo-AY-blay / dell / tel-ay-vee-SOHR
(The) welcome card (La) tarjeta de bienvenida (lah) tahr-HAY-tah / day / bee-en-vay-NEE-dah
SAMPLE
26. 26
Key Requests
Dry clean these clothes
Lava en seco estas ropas
LAH-vah / en / SAY-coh / AY-stahs / ROH-pahs
Hang the clothes on hangers
Cuelga la ropa en los ganchos
KWEL-gah / lah / ROH-pah / en / lohs / GAHN-chohs
Make sure the iron is the right temperature for the fabric
Asegúrate de que la plancha esté a la temperatura adecuada para la tela
ah-say-GOO-rah-tay / day / kay / lah / PLAHN-chah / es-TAY / ah / lah / tem-pair-ah-TOO-rah / ah-day-KWAH-dah /
PAHR-ah / lah / TAY-lah
LAUNDRY ROOM
laundryroom
SAMPLE
27. 27
laundryroom
Put a crease in the pants
Pon una raya en los pantalones
pohn / oon-ah / RYE-yah / en / lohs / pahn-tah-LOH-nays
Repair / mend the clothes
Arregla / remienda la ropa
ah-RAYG-lah / ray-mee-EN-dah / lah / ROH-pah
Report any damaged clothes to me
Repórtame cualquier ropa dañada
ray-POHR-tah-may / kwahl-kee-AIR / ROH-pah / dahn-YAH-dah
Separate the soiled linens
Separa las sábanas sucias
say-PAHR-ah / lahs / SAH-bah-nahs / SOO-see-ahs
SAMPLE
28. 28
laundryroom
This is how full the washer / dryer should be
Hasta ahí se debe llenar la lavadora / secadora
AH-stah / ah-EE / say / DAY-bay / yay-NAHR / lah / lah-vah-DOOR-ah / say-cah-DOOR-ah
This is how you treat the soiled linens
Así se tratan las sábanas sucias
ah-SEE / say / TRAH-tahn / lahs / SAH-bah-nahs / SOO-see-ahs
This is how you use the dry cleaning machine
Así es como se usa la máquina de lavado en seco
ah-SEE / es / KOH-moh / say / OO-sah / lah / MAH-kee-nah / day / lah-VAH-doh / en / SAY-koh
This is how you use the washing machine / dryer
Así es como se prende la lavadora / secadora
ah-SEE / es / KOH-moh / say / PREN-day / lah / lah-vah-DOHR-ah / say-kah-DOHR-ah
SAMPLE
29. 29
laundryroom
Treat the stains with _____ (insert name of cleaning agent)
Trata las manchas con ________
TRAH-tah / lahs / MAHN-chahs / kohn
Wash by hand
Lava a mano
LAH-vah / ah / MAH-noh
Wash them in warm / hot / cold / water
Lávalas en agua tibia / caliente / fría
LAH-vah-lahs / en / AH-gwah / TEE-bee-ah / kah-lee-EN-tay / FREE-ah
Watch me
Mírame
MEE-rah-may
SAMPLE
30. 30
laundryroom
Create your own requests using the command words & vocabulary listed below.
Fold… Dobla... DOH-blah
the bed linens la ropa de cama lah / ROH-pah / day / KAH-mah
the towels las toallas lahs / toh-AH-yahs
the clothes la ropa lah / ROH-pah
Requests
Crease Haz una raya ahs / OON-ah / RYE-yah
Dry Seca SEH-kah
Dry Clean Lava en seco LAH-vah / en / SEH-koh
Fold Dobla DOH-blah
Hang Cuelga KWEL-gah
Iron Plancha PLAHN-chah
Pick up Recoje ray-KOH-hay
SAMPLE
31. 31
laundryroom
Press Prensa PREN-sah
Press the clothes Prensa la ropa PREN-sah / lah / ROH-pah
Remove Quita KEY-tah
Repair / mend Arregla / remienda ah-RAYG-lah / ray-mee-EN-dah
Return Devuelve day-VOO-ell-veh
Starch Almidona ahl-mee-DOH-nah
Starch the shirt(s) Almidona las camisas ahl-mee-DOH-nah / lahs / kah-MEE-sahs
Treat Trata TRAH-tah
Use Usa OO-sah
Use bleach Usa blanqueador OO-sah / blahn-KEY-ah-door
Use detergent Usa detergente OO-sah / day-tair-HEN-tay
Wash Lava LAH-vah
Watch me Mírame MEE-rah-may
SAMPLE
32. 32
laundryroom
Equipment / Supplies
(The) bleach (El) blanqueador (ell) blahn-KAY-ah-door
(The) clothes press (La) prensadora de ropa (lah) pren-sah-DOHR-ah / day / ROH-pah
(The) detergent (El) detergente (ell) day-tair-HEN-tay
(The) dry cleaning (La) máquina de lavado (lah) MAH-kee-nah / day / lah-VAH-doh /
machine en seco en / SAY-koh
(The) dryer (La) secadora (lah) seh-kah-DOHR-ah
(The) hangers (Los) ganchos (lohs) GAHN-chohs
(The) iron (La) plancha (lah) PLAHN-chah
(The) ironing board (La) tabla de planchar (lah) TAH-blah / day / plahn-CHAHR
(The) starch (El) almidón (ell) ahl-mee-DOHN
(The) washing machine (La) lavadora (lah) lah-vah-DOHR-ahSAMPLE
35. 35
laundryroom
Types of Fabrics
Cotton Algodón ahl-goh-DOHN
Silk Seda SAY-dah
Synthetic Sintética seen-TEH-tee-kah
Wool Lana LAH-nah
Temperatures
Cold Frío FREE-oh
Hot Caliente kah-lee-EN-tay
Warm Tibio TEE-bee-oh
SAMPLE
36. 36
Key Requests
General Maintenance
Clean… Limpia... LEEM-pee-ah
the gym el gimnasio ell / heem-NAH-see-oh
the lobby el vestíbulo ell / ves-TEE-boo-loh
the pool la piscina lah / pee-SEE-nah
the sauna el sauna ell / SAA-oon-nah
Change the locks Cambia las cerraduras KAHM-bee-ah / lahs / sair-ah-DOO-rahs
MAINTENANCE
maintenance
SAMPLE
37. Dust the furniture Desempolva los muebles days-em-POHL-vah / lohs / MWAY-blays
in the lobby en el vestíbulo en / ell / ves-TEE-boo-loh
Empty the trash Saca la basura SAH-kah / lah / bah-SOO-rah
Fix… Arregla... ah-RAYG-lah
the air conditioner el aire acondicionado ell / AH-ray / ah-kohn-dee-see-ohn-AH-doh
the faucet el grifo ell / GREE-foh
the locks las cerraduras lahs / sair-ah-DOO-rahs
the toilet el inodoro ell / een-oh-DOHR-oh
Fix this / that Arregla esto / eso ah-RAYG-lah / ES-toh / ES-oh
37
maintenance
SAMPLE
38. Is everything working? ¿Está todo Ay-STAH / TOH-doh /
funcionando bien? foon-see-oh-NAHN-doh / bee-EN
Paint Pinta PEEN-tah
Pick up the trash Recoge la basura ray-KOH-hay / lah / bah-SOO-rah
Pick up trash in Recoge la basura ray-KOH-hay / lah / bah-SOO-rah /
the parking lot en el estacionamiento en / ell / es-tah-see-ohn-ah-mee-EN-toh
Remove the stains Quita las manchas KEY-tah / lahs / MAHN-chahs /
from the carpet de la alfombra day / lah / ahl-FOHM-brah
Replace the batteries Remplaza las baterías en ray-em-PLAH-sah / lahs / bah-tear-REE-ahs / en /
in the smoke detector(s) el (los) detector(es) de humo ell (lohs) / day-tayk-TOHR (ehs) / day / OO-moh
38
maintenance
SAMPLE
39. 39
maintenance
Replace the light bulb Remplaza el bombillo ray-em-PLAH-sah / ell / bohm-BEE-yoh
Shampoo the carpet Lava la alfombra con LAH-vah / lah / ahl-FOHM-brah / kohn /
champú chahm-POO
Sweepthefrontwalkway Barre el pasillo delantero BAH-ray / ell / pah-SEE-yoh / de-laahn-THER-oh
Unclog the toilet / Destapa el inodoro / days-TAH-pah / ell / een-oh-DOHR-oh /
drains el desagüe el / days-AHG-way
Vacuum the halls / room Pasa la aspiradora por PAH-sah / lah / ahs-peer-ah-DOHR-ah / pohr /
los pasillos / el salón lohs / pah-SEE-yohs / ell / sah-LOHN
Wash the windows Limpia las ventanas en los LEEM-pee-ah / lahs / ven-TAHN-ahs / en / lohs /
in the halls / lobby pasillos / en el vestíbulo pah-SEE-yohs / en / ell / ves-TEE-boo-loh
SAMPLE
40. 40
maintenance
Conference Set-up / Clean Up
Make sure the linens are the same color
Asegúrate de que los manteles sean del mismo color
ah-say-GOO-rah-tay / day / kay / lohs / mahn-TELL-ays / SAY-ahn / dell / MEES-moh / koh-LOHR
Make sure the linens are put on evenly
Asegúrate de poner los manteles de manera pareja
ah-say-GOO-rah-tay / day / poh-NAIR / lohs / mahn-TELL-ays / day / mah-NER-ah / pahr-AY-hah
Pick up the trash in the meeting room
Recoge la basura en el salón de reuniones
ray-KOH-hay / lah / bah-SOO-rah / en / ell / sah-LOHN / day / ray-oon-ee-OHN-aysSAMPLE
41. 41
maintenance
Place 1 pen and 1 pad of paper at each setting
Pon un bolígrafo y un bloque de papel en cada puesto
Pohn / oon / boh-LEE-grah-foh / ee / oon / BLOH-kay / day / pah-PELL / en / KAH-dah / PWAY-stoh
Place water glasses on the table
Pon vasos de agua en la mesa
pohn / VAH-sohs / day / AH-gwah / en / lah / MAY-sah
Place _____ (insert number) water pitchers on the table
Pon _____ jarras de agua en la mesa
pohn / _____ / HAHR-ahs / day / AH-gwah / en / lah / MAY-sah
Put fresh linens on all the tables
Pon manteles limpios en las mesas
pohn / mahn-TELL-ays / LEEM-pee-ohs / en / lahs / MAY-sahs
SAMPLE
42. Remove any extra items from the room(s)
Saca todas las cosas extras del salón
SAH-kah / toe-dahs / lahs / KOH-sahs / ES-trahs / dell / sah-LOHN
Remove the dirty linens from the tables
Quita los manteles sucios de las mesas
KEE-tah / lohs / mahn-TELL-ays / SOO-see-ohs / day / lahs / MAY-sahs
Set up the chairs and tables
Coloca las sillas y las mesas
koh-LOH-kah / lahs / SEE-yahs / ee / lahs / MAY-sahs
Skirt the tables
Pon faldas a las mesas
pohn / FAHL-dahs / ah / lahs / MAY-sahs
42
maintenance
SAMPLE
43. 43
maintenance
Audio Visual
Set out tape Pon cinta pohn / SEEN-tah
Set up a flip chart Prepara un bloque de pray-PAHR-ah / oon / bloh-keh / day /
papel grande PAH-pel / GRAHNday
Set up… Prepara... pray-PAHR-ah
the microphone el micrófono ell / mee-KROH-foh-noh
the overhead projector el proyector ell / proh-YEK-tohr
the screen la pantalla lah / pahn-TAH-yah
the sound system el sistema de sonido ell / see-STAY-mah / day / soh-NEE-doh
the TV / VCR el TV / VCR ell / tay-vay / vay-say-air-ay
Tape down any loose cords Asegura con cinta adhesiva ah-say-GOOH-rah / kohn / SEEN-tah / ah-day-SEE-vah
los cables sueltos lohs / KAH-blays / SWELL-tohs
Test the sound system Prueba el sistema de sonido proo-AY-bah / ell / see-STAY-mah / day / soh-NEE-doh
SAMPLE
44. 44
Create your own requests using the command words & vocabulary listed below.
Fix… Arregla... ah-RAYG-lah
the air conditioner el aire acondicionado ell / AH-ray / ah-kohn-dee-see-ohn-AH-doh
the faucet el griffo ell / GREE-foh
the toilet el inodoro ell / een-oh-DOHR-oh
Requests
Change Cambia KAHM-bee-ah
Check Verifica vair-ee-FEE-kah
Drill Taladra tah-LAH-drah
Dust Desempolva days-em-POHL-vah
Empty Vacía vah-SEE-ah
Fix Arregla ah-RAYG-lah
Paint Pinta PEEN-tah
maintenance
SAMPLE
45. 45
Pick up Recoge ray-KOH-hay
Place Coloca koh-LOH-kah
Put Pon pohn
Remove Quita KEY-tah
Repair Repara ray-PAHR-ah
Replace Reemplaza ray-em-PLAH-sah
Set out / up Pon / Prepara pohn / pray-PAHR-ah
Shampoo Lava con champú LAH-vah / kohn / chahm-POO
Skirt Pon faldas pohn / FAHL-dahs
Sweep Barre BAH-ray
Switch on / off Enciende / Apaga en-see-EN-day / ah-PAH-gah
Tape down Asegura con cinta adhesiva ah-say-GOO-rah / kohn / SEEN-tah / ah-day-SEE-vah
Test Prueba proo-AY-bah
Unclog Destapa days-TAH-pah
Vacuum Pasa la aspiradora PAH-sah / lah / ahs-peer-ah-DOHR-ah
maintenance
SAMPLE
47. 47
(The) linens (Los) manteles (lohs) mahn-TELL-ays
(The) lobby (El) vestíbulo (ell) ves-TEE-boo-loh
(The) locks (Las) cerraduras (lahs) sair-ah-DOO-rahs
(The) meeting rooms (Los) salones de reuniones (lohs) sah-LOHN-ays / day / ray-oon-ee-OHN-ays
(The) pads of paper (Los) bloques de papel (lohs) BLOH-kays / day / pah-PELL
(The) pens (Los) bolígrafos (lohs) boh-LEE-grah-fohs
(The) sauna (El) sauna (ell) SAA-oon-ah
(The) shower (La) ducha (lah) DOO-chah
(The) sink (El) lavabo (ell) lah-VAH-boh
(The) swimming pool (La) piscina (lah) pee-SEE-nah
(The) tables (Las) mesas (lahs) MAY-sahs
(The) toilet (El) inodoro (ell) ee-noh-DOHR-oh
(The) washing machine (La) lavadora (lah) lah-vah-DOHR-ah
(The) water glasses (Los) vasos de agua (lohs) VAH-sohs / day / AH-gwah
(The) water pitchers (Las) jarras de agua (lahs) HAHR-ahs / day / AH-gwah
(The) windows (Las) ventanas (lahs) ven-TAHN-ahs
maintenance
SAMPLE
48. 48
Hygiene
Don’t wear jewelry
No uses joyeria
no / OOH-says / hoh-yare-REE-ah
Please shave
Aféitate por favor
ah-FAY-tah-tay / pohr / fah-VOHR
Wash your hands
Lávate las manos
LAH-vah-tay / lahs / MAHN-ohs
HYGIENE & SAFETY
hygiene&safety
SAMPLE
49. 49
hygiene&safety
Wash your hands after... Lávate las manos después de... LAH-vah-tay /lahs /MAHN-ohs /day-SPWESS / day
using the restroom usar el baño ooh-SAHR / ell / BAHN-yoh
taking out the trash sacar la basura sah-KAHR / lah / bah-SOO-rah
smoking fumar fooh-MAHR
Wear a clean uniform
Lleva el uniforme limpio
YAY-vah / ell / oon-ee-FOHR-may / LEEM-pee-oh
Wear your gloves
Ponte los guantes
POHN-tay / lohs / GWAHN-tess
You must shower before work
Debes ducharte antes de trabajar
DAY-bess / doo-CHAHR-tay / AHN-tess / day / trah-bah-JAHR
SAMPLE
50. 50
hygiene&safety
Safety
Are you hurt? Where? ¿Estás lastimado? ¿Dónde? es-TAHS / lah-stee-MAH-doh DOHN-day
Be careful! ¡Ten cuidado! ten / kwee-DAH-doh
Call 9-1-1 Llama nueve-uno-uno YAH-mah / nooh-AY-vay / OON-oh / OON-oh
Danger! ¡Peligro! pay-LEE-groh
Don’t touch it! ¡No lo toques! no / loh / TOH-case
Fire! ¡Fuego! FWAY-goh
Get help! ¡Busca ayuda! BOOH-scah / ah-YOOH-dah
Help! ¡Ayuda! ah-YOOH-dah
Mop & dry this area Trapea y seca esta área trah-PAY-ah / ee / SAY-kah / ES-tah / AH-ray-ah
That’s hot! ¡Está caliente! es-TAH / kah-lee-EN-tay
SAMPLE
51. 51
hygiene&safety
Unplug it Desenchúfalo dace-en-CHOOH-fah-loh
Wet floor Piso mojado PEE-soh / moh-HAH-doh
What happened? ¿Qué pasó? kay / pah-SOH
Where are your gloves? ¿Dónde están sus guantes? DOHN-day / ay-STAHN / soos / goo-AHN-tays
Where are your safety ¿Dónde están sus gafas DOHN-day / ay-STAHN / soos / GAH-fahs / day
glasses? de seguridad? say-GOO-ree-dahd
SAMPLE
52. 52
Call if … Llama si ... YAH-mah / si
you are going to be late vas a llegar tarde vahs / ah / yay-GAHR / TAHR-day
you can’t work no puedes trabajar no / PWAY-dess / trah-bah-HAHR
Can you work… ¿Puedes trabajar ... PWAY-dess / trah-bah-HAHR
early? más temprano? mahs / tem-PRAHN-oh
for __________ (name)? por _________ ? pohr
longer? hasta más tarde? AH-stah / mahs / TAHR-day
Can you provide proper ¿Tienes identificación?
identification? TEE-en-ess / ee-den-tee-fee-kah-see-OHN
Do you want days or nights? ¿Quieres días o noches?
key-AIR-ess / DEE-ahs / oh / NOH-chays
hiring&scheduling
HIRING & SCHEDULING
SAMPLE
53. 53
hiring&scheduling
Do you want full or part-time? ¿Quieres tiempo parcial o completo?
key-AIR-ess / tee-EM-poh / pahr-see-AHL / oh / kohm-PLAY-toh
Do you have transportation? ¿Tienes transportación?
TEE-en-ess / trahn-spoor-tah-see-OWN
Have you worked in a hotel ¿Has trabajado en un hotel antes?
before? ahs / trah-bah-HAH-doh / en / oon / oh-TELL / AHN-tess
Please fill this out Llena esto por favor
YAY-nah / ES-toh / pohr / fah-VOHR
Sign here Firma aquí
FEAR-mah / ah-KEY
SAMPLE
54. 54
hiring&scheduling
Take … Toma ... TOH-mah
___ minutes (insert number) ______ minutos mee-NOOH-tohs
your break now tu descanso ahora tooh / day-SCAHN-soh / ah-OHR-ah
your lunch tu almuerzo tooh / ahl-moo-AIR-soh
There are no jobs available now No hay trabajo ahora
no / eye / trah-BAH-hoh / ah-OHR-ah
We need copies of your… Necesitamos copias de tu...
nay-say-see-TAH-mohs / KOH-pee-ahs / day / tooh
driver’s license licencia de manejar lee-sen-SEE-ah / day / mahn-ay-HAHR
green card tarjeta verde tahr-HAY-tah / VAIR-day
social security card tarjeta de seguro social tahr-HAY-tah/day/say-GOOH-roh/soh-see-AHLSAMPLE
55. 55
hiring&scheduling
We’ll call you if there is work Te llamamos si hay trabajo
tay / yah-MAH-mohs / see / eye / trah-BAH-hoh
When can you start? ¿Cuándo puedes empezar?
KWAHN-doh / PWAY-dess / em-pay-SAHR
You are hired! ¡Estás contratado!
es-TAHS / kohn-trah-TAH-doh
You finish at _______ Terminas a las _____ tair-MEEN-ahs / ah / lahs
(insert number from pp. 58–60)
You must be on time Debes llegar a tiempo
DAY-bess / yay-GAHR / ah / tee-EM-poh
You must punch in / out Debes ponchar la entrada / la salida
DAY-bess / pohn-CHAHR / lah / en-TRAH-dah / lah / sah-LEE-dah
You start … Empiezas ... em-pee-AY-sahs
SAMPLE
57. 57
hiring&scheduling
at ________ a las _________ ah / lahs
(insert number and time of
day from pp. 58–63)
on the _____ (number) el _____ de _______ ell / ______ / day / _______
of ______ (month)
i.e. on the 14th of July el catorce de julio ell / kah-TOHR-say / day / HOOH-lee-oh
You will be paid... Te pagamos... tay / pah-GAH-mos
every Friday cada viernes KAH-dah / vee-AIR-ness
every two weeks cada dos semanas KAH-dah / dohs / say-MAH-nahs
every week cada semana KAH-dah / say-MAH-nah
You will be paid $ ____ per hour Te pagamos $ _______ por hora
tay / pah-GAH-mohs $ ________ pohr / OHR-ah
SAMPLE
58. 58
miscellaneous
The Numbers
0 cero SAIR-oh
1 uno OON-oh
2 dos dohs
3 tres tress
4 cuatro KWAH-troh
5 cinco SEEN-koh
6 seis sace
7 siete see-EH-tay
8 ocho OH-choh
9 nueve nooh-AY-vay
10 diez dee-ess
MISCELLANEOUS
SAMPLE
61. 61
miscellaneous
97 noventa y siete no-VEN-tah / ee / see-EH-tay
100 cien see-EN
105 ciento cinco see-EN-toh / SEEN-koh
200 doscientos dose-see-EN-tos
300 trescientos tress-see-EN-tohs
400 cuatrocientos kwah-troh-see-EN-tohs
500 quinientos key-nee-EN-tohs
600 seiscientos sace-see-EN-tohs
700 setecientos seh-teh-see-EN-tohs
800 ochocientos oh-choh-see-EN-tohs
900 novecientos no-vay-see-EN-tohs
1000 mil meel
2000 dos mil dose meel
SAMPLE
62. 62
The Months
January enero eh-NAIR-oh
February febrero feh-BRAIR-oh
March marzo MAHR-soh
April abril ah-BREEL
May mayo MY-oh
June junio HOON-ee-oh
July julio HOO-lee-oh
August agosto ah-GOH-stoh
September septiembre sehp-tee-EM-bray
October octubre oak-TOOH-bray
November noviembre no-vee-EM-bray
December diciembre dee-see-EM-bray
miscellaneous
SAMPLE
63. 63
miscellaneous
Time of Day
in the morning de la mañana day / lah / mahn-YAH-nah
in the afternoon de la tarde day / lah / TAHR-day
in the evening / at night de la noche day / lah / NOH-chay
Questions
How? ¿Cómo? KOH-moh
How many? ¿Cuántos? KWAHN-tohs
How much? ¿Cuánto? KWAHN-toh
What? ¿Qué? kay
When? ¿Cuándo? KWAHN-doh
Where? ¿Dónde? DOHN-day
Who? ¿Quién? key-EN
Why? ¿Por qué? pohr / KAY
(At) what time? ¿A qué hora? ah / kay / OHR-ah
SAMPLE
64. 64
miscellaneous
Different Uses
What do you need? ¿Qué necesitas? kay / nay-say-SEE-tahs
How many do you need? ¿Cuántos necesitas? KWAHN-tohs / nay-say-SEE-tahs
Where is it? ¿Dónde está? DOHN-day / es-TAH
What did you say? ¿Qué dijiste? kay / dee-HEE-stay
Colors
Blue Azul ah-SOOL
Green Verde VAIR-day
Red Rojo ROW-hoh
Black Negro NAY-groh
Orange Anaranjado ah-nah-rahn-HAH-doh
White Blanco BLAHN-koh
Yellow Amarillo ah-mah-REE-yoh
SAMPLE