Aude Charillon's (Library and Information Officer, Newcastle Libraries) presentation to the CILIP 2017 Conference in Manchester #CILIPConf17 Library staff play a big role in supporting citizens with digital skills, and knowing how to protect one’s privacy online is part of those digital literacy skills everyone should have. The Newcastle Libraries team started helping citizens with their privacy by hosting cryptoparties where people can learn about tools available to make their internet browsing and mobile communications more secure. This session will cover in more details the reasons why libraries should get involved in supporting citizens with protecting their privacy online, how staff can do this and what tools can be installed on library computers to enhance user privacy.

1. #CILIPConf17
Sponsored by Media partners Organised by
Technology Briefing

2. #CILIPConf17
Sponsored by Media partners Organised by
Supporting citizens with
protecting their privacy online
Aude Charillon,
Library and Information Officer, Newcastle
Libraries

3. Supporting citizens
with protecting their privacy online
Aude Charillon
Library and Information Officer
@Audesome

4. All the technology around us -
cameras, phones, our internet use,
online communications, etc. -
collects data about us.

5. Privacy is about choice.

8. https://frama.link/ToonLibsPrivacyTraining

12. https://frama.link/ToonLibsPCprivacy

14. https://chooseprivacyweek.org

15. Supporting citizens
with protecting their privacy online
Aude Charillon
aude.charillon@newcastle.gov.uk

16. Images used and resources mentioned verbally
Slide 2: Data and Goliath by Bruce Schneier published 2016 by W.W. Norton and Company.
Slide 3: signpost by parkjisun from Noun Project. Published under a Creative Commons Attribution licence.
Slide 4: created using Photofunia
Slide 5: screenshot from Scottish PEN Libraries for Privacy booking page
Mentioned: Library Freedom Project and Brooklyn Libraries’ Data Privacy Project
Slide 6: private chat by Gregor Cresnar from Noun Project. Published under a Creative Commons Attribution licence.
Slide 8: screenshot from CryptoParty Newcastle Signal handout.
Slide 9: all three icons created by Gan Khoon Lay from Noun Project. Published under a Creative Commons Attribution licence.
Slide 11: files by Yamini Ahluwalla, magnifier by Presenttas, “human resources manager” by Gan Khoon Lay. All from Noun Project;
published under a Creative Commons Attribution licence.
Slide 12: American Library Association Office for Intellectual Freedom Choose Privacy Week 2017 banner.
This presentation was created by Aude Charillon as part of her duties as an employee of Newcastle City Council. No copyright is
claimed by either for putting these slides together.

17. #CILIPConf17
Sponsored by Media partners Organised by
Learning from digital disruption
and how it can help libraries
Dave Rowe,
Geospatial Software Developer, CartoConsult

18. Learning from
Digital Disruption
and how it can help
libraries
DAVE ROWE, JULY 2017
GEOSPATIAL DEVELOPER | LIBRARY SYSTEMS OFFICER

19. What is digital disruption?
Changes caused by new technologies that develop at a pace that affects
established models and ways of thinking.
Often associated with replacing existing business models
◦ Kodak
◦ Blockbuster
Disrupt or be disrupted. Services are either replaced, or enable a
culture of disruption to improve the service.

20. Disruptive models
Subscription services (Netflix, Apply Music, Spotify). ‘Lock in’ to single
provider, removing ad hoc purchases.
Free services (Google, Facebook). Not really free – You are the Product.
‘Sharing economy’ (AirBnB) – Monetize your assets.
Service on demand (Uber). Premium service for people with no time
but money, provided by those with time but no money.

21. Responding to disruption
Try to stop it. Inhibit the disruptor. Patents, legal action, closed
systems.
Invest. Invest in new technologies and R&D in order to innovate.
Keep customers. Focus on customers unlikely to leave.
Retreat. Focus on areas that are unlikely to be disrupted. Niche
markets.

22. Positive examples
3D Printing. From cheap product prototypes to printed prosthetics.
EBooks. Started with Project Gutenberg (1971). Over 54,000 free
eBooks.
Open Data. Openly available data being used to change ways of
thinking. See CityMapper.
APIs. Application Programming Interfaces. See Twitter, GoodReads,
OpenLibrary (and all modern services). Used to integrate with services
in different ways.

23. Open Data. Visualising Rail
Disruption
http://delayexplorer.fasteroute.com/
Uses open data to visualise the average
disruption to particular rail services on
different days.
Arriving into cities between 8:30am and
9am is the most unreliable time for
commuters.
Commuters could recover over three and a
half hours a year if they travelled an hour
earlier.
Commuters in Birmingham, Manchester,
York, Sheffield and Cardiff are most likely to
be delayed.

24. Libraries and Digital. Today.
Small market. Small selection of system suppliers.
No money. Low investment for libraries.
Closed systems. Few publicly available APIs (Application Programming
Interfaces).
Closed Data. Few options to analyse and improve.
Outdated tech. Often insecure technologies (SIP). Vulnerable to attack
and subsequent loss of trust.
Time constrained. No time for R&D.
Lack of skills. Relatively low wages, little chance to attract or retain
skills.

25. Libraries. Requirements for
change.
Open Data. Adopt policies of open by default. Publish data on activity,
events, processes, catalogues.
◦ See: Newcastle Libraries Open Data
Open Systems. Make ‘open’ a requirement of library system suppliers.
Provide APIs to the public. Document and encourage use of these by
developers.
◦ See: British Library APIs
R&D. Internal experimentation with new technologies. Contribute to
open source, share code.
◦ See: Code4Lib, GitHub
Data analysis. Invest in data literacy. Allow time for researching data.