Glacial Adventures is a travel agency in Manali that provides customized tour packages. The author completed a one-month internship with Glacial Adventures in their online sales department. During the internship, the author learned about the company's operations, products, and booking procedures. They sold their first tour package during the third week and gained experience handling customers with different needs and attitudes. The internship helped the author develop professional and communication skills needed in the tourism industry.

1. Submitted To : Mr. Anupam Vohra & Mrs. Neha Jaryal
Assistant Professors
School of Hospitality & Tourism, Bahra University
Submitted By: Yashpal
Regd. No : - BU2015PGMTTM004
Master In Travel & Tourism
Bahra University, Shimla Hills

2. Job training report
Glacial adventures (India) Pvt. Ltd.

3. About Glacial adventure, Manali
 Glacial Adventures is a dynamic Travel Agency managed by
adventure tourism professionals from the industry. Mr. Ranbir
Singh Rana Founds Glacial Adventures in 2007. With a vision
to provide travelers a world class customized travel packages.
Glacial Adventures continuously focused on its best Quality
with the high class technology. In 2016 Glacial Adventures
has taken a step to gear up and increase its size from 35
employees to 100.

4. Classification of Departments of
GA
Managing Directors
Middle Management
Top Management
General
Manager
Sales Service Operations HR Booking Accounts

5. Office of glacial adventures

6. DESTINATIONS SERVE (GA)
 Himachal Pradesh
 Uttarakhand
 Jammu & Kashmir
 Kerala
 Goa
 Nepal
 Sikkim

7. GLACIALADVENTURES SPECIALISE IN ARRANGING
• Honeymoon packages.
• Holiday Packages.
• Group Tours.
• Trekking Packages.
• Adventure Packages with Activities.
• Team building & employee motivation programs.
• Corporate visits to various National trade fairs &
festivals.
• Corporate functions & award programs.

8. PRODUCT & SERVICES BY GLACIAL ADVENTURE
PRODUCT & SERVICES
Hotels
Sightseeing
tours
Holidays Car Rental
Airlines E-
Tickets
Rail And
Cruises

9. ITINARARY OF GLACIAL
ADVENTURE

10. Itinerary

11. MY JOB PROFILE IN GLACIAL
ADVENTURE
 ORGANISATION:
 Glacial Adventures (India) Pvt. Ltd. Manali
 OFFICE:
 Opposite Nagar Parishad, Manali, Distt. Kullu 175131
(H.P)
 JOBS DONE:
 I worked in Glacial Adventures as a Trainee Online
Sales
 Started telecalling to the clientele (New & Existing
both) for the promotion of the tour Packages.
 Learnt how all Booking Procedure is being done
 DURATION:
 1 Months(2016) Nov-Dec

12. WEEK WISE REPORT
 Week First (9th – 15th November 2016): - Every day we come to
office and study about company broachers and also about
company website and their tour packages.
 Week Second (16th – 22nd November 2016): - told us about
company LMS (Lead Management System). It is the software of
company and all detail and packages are mentioning the
software.
 Week Third (23rd – 29nd November 2016): - I have sold my first
tour package in Glacial Adventures. My first client was Mr. Amol
Gadwe from Gujarat. It was the honeymoon package of 5 Nights
/ 6Days of Delhi – Shimla – Manali – Delhi.
 Week Fourth (30thNovember – 6th December 2016): - We have
also learned about other department like Booking, Service and
Account Department etc. Last week I have sold my second tour
package.

13. JOB TRAINING CERTIFICATE

14. OBJECTIVE OF JOB TRAINING
• To improve our managing skills.
• To facilitate the exposure of the students to the
present existing trends of the industry.
• To provide for the overall development and
personality grooming of the students.
• To know the qualities of Dedication, Punctuality in
industry.
• To know about online reservation & booking
procedures
• To optimize the tour handling technique during the
training

15. WORK EXPERIENCE DURING
THE TRAINING
It was a great experience for me to work in Glacial
Adventures (India) Pvt. Ltd. I came to know about the
corporate India. I learnt how to tackle the different
situations. There are different types of customers
having different kind of demands and attitudes. I
learned to handle different persons having different
attitudes. I came to know that if anyone is working in
a travel industry he/she must have a calm nature. I
learnt how to make myself capable of handling various
situations. This will help me in every situation in
future when I will perform.

16. SUGGESTIONS AND
RECOMMENDATION
 I experience that before going to
Job Training the student should
have:
 Good knowledge of the
destinations.
 Working knowledge of Computer.
 Students should have Self
Confidence.
 Students should have knowledge
about the way of presentation in
front of others.
 Students should have good
communication skills.

17. CONCLUSION
• It has helped me to develop
myself into an efficient
professional and a well-groomed
individual. Here I learned what all
is the tourism scenario of present
day and what it will be in future.
During this period I made new
friends and made many new
bonds which will stay with me for
life long period. Also I have
achieved my objectives of the
training.

18. THANK YOU