The document emphasizes the importance of customer care in driving business success, highlighting strategies for client retention, positive feedback, and referrals. It suggests using tools like active listening and an answering service to enhance customer service efficiency and build rapport with clients. The ultimate goal is to improve customer satisfaction and address their needs promptly and personally.

1. Maintain Customer Care
Customer care is what drives your business. You want client retention to be high,
client feedback to be positive and new business to be referred to you. There are
numerous productivity tools, including advancements in technology that can help
you improve customer service.
 When answering the phone, engage in active listening. When you’re
active listening, you’re less concerned about your own agenda and you
may actually learn something about your clients.
 Use an answering service. With an answering service you don’t need to
appoint trained, dedicated staff to care for calls. With an answering
service, you open up your schedule to care for other pressing issues.
Further, an answering service ensures that your client’s needs are met in
a timely and personal manner.
 Highlight your understanding of the situation. Through listening, repeating
your comprehension of the situation and displaying that you understand
the client’s needs, you build rapport and even trust. Make it clear that you
want to help resolve the situation in a calm and pragmatic manner. Make it
personal.
See how an answering service will maintain customer care with Answering
Service Care and change your business. Visit
http://www.answeringservicecare.net or call 800.430.6511.