This document provides information about virtual assistant services. It offers administrative support services that can be provided both on-site and virtually. A list of sample services is included such as project coordination, database management, bookkeeping, and technical support. Contact information and pricing details are provided at the end.

1. Virtual Assistant Services Administrative Services Administrative Assistant Support Administrative Consulting You Need It! When & Where Professional Assistance - With the Changing Times Come the Changing Needs of Business Owners Everywhere

2. Project Coordination & Support Database/CRM & Contact Management Forms & Spreadsheets Business Minding Technical Support Assistance Financial & Bookkeeping Support Mass Marketing Email Campaigns Organization Web-based Office Services & Products Commissioned Notary Public Virtual Assistant Services Administrative Services Administrative Assistant Support Administrative Consulting Professional Administrative Support Services ~ 2 ~

3. Benefits to You . . . . . . . . . . . . . . . . . . . . . . . . What You Can Avoid . . . . . . . . . . . . . . . . . . . . On-Site vs. Virtual . . . . . . . . . . . . . . . . . . . . . . List of Services (Partial) . . . . . . . . . . . . . . . . . . . . Contact Information . . . . . . . . . . . . . . . . . . . Code of Ethics . . . . . . . . . . . . . . . . . . . . . . . Pricing Information . . . . . . . . . . . . . . . . . . . . . INDEX 4 4 5 6 7 8 9 ~ 3 ~

4. Benefits to You: Acquire a profit center, not just another expense Get the exact service you need when you need and where you need it. With cost saving and convenient options you can suit yourself, choose: One-time, seasonal, or on-going projects On-site, virtually, or both Discover an on-call partner/temp service - an endless source of support I am a professional assistant with over 30 years experience familiar with procedures in diverse business settings – and – I work in conjunction with other highly skilled professionals who can offer you seamless support for practically any project you have Work with someone you can trust who is: efficiency minded budget conscious detail oriented resourceful Find another tax deduction! I’m an independent contractor - not an employee. For more information visit: http://www.irs.gov/businesses/small/article/0,,id=99921,00.html See more work done in less time What you Can Avoid: Temporary employees who are unfamiliar with you and your needs The cost of employee down time (breaks, lunches, etc). Additional supplies, equipment, or office space Workman's comp Insurance benefits Sick, vacation, and overtime pay Tax withholdings Expensive benefits ~ 4 ~

5. Partnering with an Administrative Professional Is like having your own personal temp service – only better Reduces stress Saves money—Protects cash flow Eliminates administrative hassles Enables you to find the success you originally set out to achieve Best of Both Worlds On-Site Services Virtual Services Need someone there? I’m more than an assistant, I’m an Administrative Professional– an independent entrepreneur. I can help your business succeed by providing expert administrative and/or project support. I will be your right hand in your office or at your side on an as-needed basis. Not enough space, don't want to compromise the sanctity of your home-based business, or you just don’t need on-site service? Try my services “Virtually”. As an experienced Virtual Professional I can provide a myriad of business support services remotely by using technology such web-based software, remote desktop applications, mail, phone, and fax. ~ 5 ~ Because I work on a contractual basis you have the freedom to suit the unique needs and circumstances of your business. Or Both!

6. Project Coordination Support Assistance in planning, coordinating and executing schedules, budgets, & tasks Database/CRM & Contact Management Salesforce - ACT! - Zoho Data integrity maintenance - audit/analyze, investigate, monitor, & report Program configuration & application customization, page layouts, fields & dependencies Merge and purge files Import & export files from/to multiple programs & formats Update records Create reports Forms & Spreadsheets Create, customize & maintain reports Develop time analysis systems Design, develop & maintain tracking & reporting systems Create supply inventory systems, letterhead & labels Business Minding – While you’re away Regularly check emails & voicemails Handle projects Contact you if something critical arises Technical Support Assistance Troubleshoot, analyze, monitor, & assist in program/computer issue resolution Point-of-contact - Report issues & assist technical support staff Maintain & upgrade Financial & Bookkeeping Support Create time & project tracking systems Invoicing & payments systems Budget creation & financial reports Mass Marketing Email Campaigns Create, send, monitor & report Organization Office Files – Paper & Paperless Desktop Web-based Office Services & Products Research & compare – Configure & manage Study tutorials & develop simplified program usage instructions Just a few examples: GoToMeeting & DimDim – Conduct meetings/presentations over the internet Phone.com – Virtual office phone system Free Conference Call.com – Teleconferencing call system with recording capabilities Send-Out-Cards – Stay-in-touch, h oliday/event cards, invitations, & announcements Y ouMail – Voicemail system that will send all of your phones to one answering service with multiple notification possibilities ~ 6 ~

7. http://www.linkedin.com/in/terrianneivp Member Administrative Professional Terri Anne www.Mountain-PASS.net 706.867.0128 [email_address] Dahlonega, Georgia ~ 7 ~ Professional Administrative Support Services

8. I will maintain the highest ethics and honesty in all dealings with my clients, their colleagues, and the general public I will seek to deal with colleagues, suppliers, and employees in a fair and equitable manner, and maintain the highest standards of personal conduct I will only take on projects that are within my abilities. If a project is not within my ability, the client will be notified immediately and I will make every attempt to provide recommendations for other highly skilled professionals Client information will be held in the strictest of confidence and will not be shared with others or used for personal gain. I highly value each client relationship and will not place one client above another I will make a commitment to possess and increase the required knowledge, skills, and training to be proficient and relevant in the provision of services I will be honest about my intentions and never misrepresent my skills, peers, or my profession as a whole, whether to networks or to prospects, clients, and the community at large (virtual or otherwise) I will not knowingly be a part of any illegal or unethical activity Code of Ethics ~ 8 ~

9. See www .Mountain-PASS.net, “Save Money” for current Service Plans, Rates, and Discounts Rates are comparable to the hourly wage of a full time employee, but are determined per project/type of service, & location Services are billed on an hourly basis in 15 minute increments. One-time projects for new clients will be billed for a minimum of one hour, unless otherwise agreed. Virtual services are billed at a lower rate. Projects involving travel, in-person assistance, and emergencies/rushes* may be billed at a higher rate * emergencies/rushes: Calls and requests for work after 7 pm before 8 am; projects with 4 hour turnaround ~ 9 ~