The document discusses the scheduling function for non-standard infrastructure requests at Computacenter. It provides an introduction to the scheduling team and processes, outlines issues with the manual Excel system, and proposes solutions. Key points include: the team originally used a manual Excel system but now plans to transition to the ITSP system; the small team size and manual processes led to missed SLAs and a backlog of requests; and automating processes through ITSP would reduce the workload and need for overtime.