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Successfully Managing Remote Teams - HFMA Region 10
The document discusses managing remote teams. It provides tips for communication, production management, and maintaining a secure remote environment. Key points include the need for strong leadership through clear communication and engagement with remote employees, ensuring production metrics and expectations are in place, and prioritizing both information security and employee well-being to avoid isolation. Effective management of remote teams requires planning for communication, tracking work, and building community.
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Successfully Managing Remote Teams - HFMA Region 10
- 1. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Presented by: Jason Coffin- HRG Executive Vice President of Operations Successfully Managing Remote Teams
- 2. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Key Takeaways Communication tips & tricks for remote workforce Production management and employee engagement best practices Considerations for a secure remote environment Leadership is already hard, and it just got harder.
- 3. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Silver Lining COVID has matured business model forever • Business Resumption mindset March • Embrace for the long haul Sept • Need to get serious about this June • This is new normal Dec
- 4. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com What Is Everyone Saying? Employee Concerns • Isolation and loneliness • Accessibility to leadership • Limited resources • Less engagement in culture • Promotion opportunities Employer Concerns • Not for everyone • Loss of Production • IT infrastructure costs • Building relationships • Safeguarding information Employee Gains • No commute • Improved communications • Flexible schedules • Relaxed dress code • Less interruptions Employer Gains • Increased labor pool • Increase in production • Less physical building costs • Reduction in unscheduled absences • Improved attrition Concerns Gains
- 5. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Top 3 New Years Resolutions 1 2 3
- 6. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com New Normal - Mind Shift Remote employees are no longer outsiders Meetings when everyone is available Personal updates in meetings to build relationships Embrace ability to hire from anywhere You must constantly do better at communications Leverage all time zones and WFH Flexibility Invest in tools to train and coach remotely
- 7. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com It Starts With You! • Structured personnel check-in’s • More goal-driven • Predictable and engaging meetings • Increased team recognition and praise • Data is now more available than opinion • Might have more wait time to get answers • Employees have a life and working from home does not make them accessible 24/7 Have you changed?
- 8. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Must Have Rules Of Engagements What do you use for staff to check in? How do teams communicate when something is urgent? How do you track non- production, so you know why employees aren’t working? How do employees know the best way and time to reach you? How do employees reach leadership for emergency? Do you allow texting?
- 9. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Ensuring Production Work at Home Environment Adequate hardware and Internet speed Policy of workspace free from distraction Richer communication tools Tools to improve tracking and production Performance Metrics Clearly identified expectations Easily accessible KPI reporting Monthly balanced scorecard delivered personally Communication Easy way for staff to find information and updates Share information about client and mission Looks for ways to celebrate successes Unexpected Policy to address outages by staff and/or client Ability to virtual shadow for coaching opportunities
- 10. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Avoid Feeling Of Isolation Some employees impacted more because is their social outlet Time zone syncing Regular check- in with staff Assign virtual buddies to new staff Ensure employees take breaks in their day Employee Facebook page to interact and update coworkers Social breaks with coworkers
- 11. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com 10 Virtual Team Building Ideas 1. Trivia night 2. Picture sharing 3. Mad Libs 4. Pet day 5. Santa special visit 6. Online gameshow 7. Virtual book club 8. Netflix movie night 9. Outdoor photo scavenger hunt 10. Uber-eats party 5 more that not everyone enjoyed: 1. Pajama Day 2. Did you make your bed today? 3. Oldest item in the refrigerator 4. Charades only video meeting 5. Weekly bucket list for the boss
- 12. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Employee Engagement • Ask about abilities to work remote • Probe leadership styles and expertise • Hire for cultural fit Hiring Culture • Discuss client expectations and results • Ownership mentality • Send company branded items • Competitions & prizes Company Mission • CARE Committee • Health & Wellness Committee • Veterans for Veterans • Master Builders • Innovation Committee Employee Involvement
- 13. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Security Security must have’s • Secure workstation with routine updates • Secure connection to corporate systems • Workspace free of distraction • HIPAA and PCI compliant processes • Printing solution • Policy on phone use for calling patients or insurance companies • Phone scripting for interruptions • Monitoring of system utilization
- 14. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Final Thoughts Employees need to hear from you often Communication YOU make the difference Leadership Remote work requires a more focused approach to production management Production Starts with new hire process and find ways to build community Employee Engagement Must ensure you safeguard information Security
- 15. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com Comments/Questions
- 16. © 2021 HealthcareResource Group, Inc. ALL RIGHTS RESERVED. hrgpros.com
Editor's Notes
- #3 Fly in- Is it really harder of just different? It is harder but there are things you can do about it- that we will discuss today.
- #4 Thing are Different now How did out opinions change and lessons learned Must adapt to these changes and embrace this new model
- #5 Has this changed much is past 9 months? My opinion is No it has not
- #6 Survey was given 2 years ago and now given with COVID-19 Movie- wonderful life, Drink- Eggnog, Gift- being with family, activity- church
- #7 Meetings with everyone in a conference room are over
- #8 Calendar is more scheduled and organized. Look to find times to meet with staff, Cameras are important for leaders
- #9 If you have not established these it is not too late-
- #12 PJ day- everyday is PJ day? No excitement Make bed- someone showed picture of spouse still in bed Refer- Do you really want to know? Charades- Mass chaos- still don’t know what may of them were saying Bucket list for the boss- be afraid- list of new things to eat/drink------
- #13 Change the way to interview and hire- video meetings your friend HRG mission- what do you do CAH- “We help rural hospitals stay open”- IHS- we help HIS facility expand services
- #14 This is the new normal- cannot ignore these things