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arizona attorney General Terry Goddard
                                                  Consumer information and Complain...
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Cell Phone Plans


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Cell Phone Plans

  1. 1. arizona attorney General Terry Goddard Consumer information and Complaints 1275 W. Washington Telemarketing fraud is a crime. Phoenix, arizona 85007-2926 602-542-5763 Professional criminals posing as legitimate telemarketers try to worm their way into your wallet. They are very good at what they do: their Check for information about: “pitch” is perfect, their tone is friendly and sincere, and their answers to your Buying Club Memberships questions seem to make sense. it’s no Charities and Fundraising wonder that consumers, regardless Credit & Loan Offers of their age, education or experience, Government Grant Scams can fall for telemarketing frauds. Identity Theft & Telemarketing Medical Discounts By learning how to recognize and Reloading Scams report telephone fraud, you can Sweepstakes & Lotteries help stop some scams – and if you Travel Scams put your phone numbers on the Work-at-Home & Business national do not Call registry, you Opportunity Scams can reduce the number of unwanted telemarketing calls you get. To learn more about how to recognize and report phone fraud, and how to register your phone number on the national do not Call Federal Trade Commission registry, go to
  2. 2. Report Register Recognize Phone Fraud Your number Phone Fraud every sales call you get by phone is an recognizing fraudulent callers is important; You can limit the number of telemarketing calls opportunity for a gut check: ask yourself these reporting them to the appropriate law you receive by placing your phone number on questions — and if the answers give you some enforcement authorities is critical, too. When the national do not Call registry. once your doubt about the caller’s intentions or methods, you report, you can help stop telephone number is registered, feel free to hang up if you end the call. scammers. report telephone hucksters to the get a cold call from a company with which you FTC and your state attorney General so they don’t already do business — or report it! Who’s calling — and why? Telemarketers must can prosecute fraudulent telemarketers who tell you it’s a sales call, the name of the seller You can register your phone number at try to steal your money., or by calling 1-888-382-1222 and what they’re selling before they make their pitch. if they don’t, say “no thanks,” and get off if your number is on the national do not Call (TTY: 1-866-290-4236) from the number you the phone. registry, you should get calls only from those wish to register. if you register online, you must companies with which you do business — or click on the confirmation email you receive to What’s their hurry? Fast talkers who use high those that have your permission to call. if you complete your free registration. pressure tactics could be hiding something. get calls from a company you don’t have a Take your time. most legitimate businesses will Your registration will not expire. Your number is relationship with — or from a company you give you time and written information about an on the list until you take it off, or your number is have told not to call you — report it. Jot down offer before asking you to commit to a purchase. disconnected and re-assigned to someone else. the name and number of the caller, and the If it’s free, why are they asking me to pay? date and time of the call. Placing your number on the registry stops Question charges you need to pay to redeem most telemarketing calls, but not all. once your a prize or gift. Free is free. if you have to pay, number has been on the registry for 31 days, it’s a purchase — not a prize or a gift. you still may get calls from, or on behalf of: To report phone fraud, visit or call 1-877-FTC-HELP. Why am I “confirming” my account Political organizations, charities, and pollsters l To report violations of the information — or giving it out at all? some Companies with whom you have an existing l National Do Not Call Registry, visit callers have your billing information before they business relationship or call 1-888-382-1222. call you. They’re trying to get you to say “okay” Companies you’ve given permission to call l so they can claim you approved a charge. Companies that you do business with may What time is it? The law allows telemarketers Your complaint is entered into the Consumer call for 18 months. if you ask a company for to call only between 8 am and 9 pm. a seller sentinel network, a database that is used by information, it may call for three months. calling earlier or later is flouting the law. law enforcement agencies across the country The registry accepts personal cell phone and Do I want more calls like this one? if you and around the world. it can help them track home phone numbers. Federal Communications don’t want a business to call you again, say so. down scam artists, detect patterns in their Commission regulations prohibit the use of if they call back, they’re breaking the law. calls, find other victims, and ultimately, stop automated dialers to call cell phone numbers, so the fraud. most telemarketers won’t cold-call consumers on their cell phones — despite urban myths and emails to the contrary.