SUCCESS STORY: How Lean Six Sigma Makes It Easier for Veterans to Be Suppliers for Government
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King County continues to pave the way for process improvement in the State of Washington. Watch this 20 minute project presentation webinar to learn how Jim Shoemaker is helping make it easier for Veterans to register as suppliers and work with King County.
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SUCCESS STORY: How Lean Six Sigma Makes It Easier for Veterans to Be Suppliers for Government
- 1. 8/15/17 How Lean Six Sigma Makes It Easier for Veterans to Be Suppliers for Government A Lean Six Sigma Success Story Presented by Jim Shoemaker, Functional Analyst Finance and Business Operations Division / Procurement & Payables Section
- 2. Jim Shoemaker • Functional Analyst • Finance and Business Operations Division / Procurement & Payables Section About Our Presenter 2
- 3. Reducing Setup Time for Veterans Program Suppliers in Oracle EBS Procurement & Payables
- 5. Background Veterans and Human Services Levy Three Goals • Prevent and reduce homelessness • Reduce unnecessary criminal justice and emergency medical system involvement • Increase self-sufficiency of veterans and vulnerable populations
- 6. Define Supplier verification • Tax ID Number • Purchasing/Billing address • Registered with Washington State • Property is owned by Landlord • Property address on lease matches information on King County substitute W9 • Tenant name matches Client name on Veterans Program intake form
- 7. Define Problem Statement • Duplication of verification of information on the supplemental documents leads to Excessive Cycle Time.
- 8. Define
- 9. New Supplier Record Setup • 200+ supplier request annually • 18 pages of documentation • 3.4 hours processing time Measure
- 10. Measure Virtual Process Walk • Department of Community and Human Services • Finance • Veterans Program • Finance and Business Operations Division • Accounts Payable • Functional Analyst
- 11. Analyze Virtual Process Walk • Identified and eliminated replicated steps • Recognize some documents created by the two field offices didn't need to be forwarded to any other groups • The DCHS staff have access to a centralized database for storage of documents accessed by other DCHS staff
- 12. Improve The FA team no longer conducts research verifying landlord ownership of the property described in the rental agreements. New Process
- 13. • 200+ supplier request annually • 18 pages of documentation • 3.4 hours processing time New Supplier Record Setup • 2 pages of documentation • 1.5 hours processing time Improve
- 14. Improve • Saving 2 hours per service request. • Processing 220 request per year. ~$25,000 annual savings
- 15. Control • Update Standard Work • Create Process Control Chart
- 16. Control
- 17. Control • Update Standard Work • Create Process Control Chart • Application to other Supplier Setup processes • FBOD Green Belt Report-Out
- 18. $ Thank You Procurement & Payables
- 19. Q & A 19
- 20. Getting Started 20 Check out more success stories from Go-Getters just like you at GoLeanSixSigma.com/success
- 21. Thank you for joining us! 21 More Questions? Ask us at contact@goleansixsigma.com! Click here to download free tools, templates, infographics and more!