This document discusses customer testimonials about the benefits of Application Management Services (AMS) provided by OneSource Virtual for the Workday platform. Customers highlighted benefits like being able to access Workday talent and expertise from OneSource Virtual, knowledge transfer to increase their own Workday skills, flexibility to use service hours across different support needs, and strategic guidance to align their Workday use with business objectives. The document also outlines the categories and benefits of AMS services provided by OneSource Virtual, including system stabilization, application support, user adoption support, release management, value realization, and long-term strategy support.

1. How We Made the Most of Our
Workday Investment with AMS
S U C C E S S S T O R I E S

2. O N W O R K D A Y ?
Discover the power of AMS done your way –
delivered the OneSource Virtual way

3. Application Management Services Done Your Way
Public / Non-Profit Technology
Healthcare
Consumer Retail
Manufacturing Financial Services

4. We asked customers from different industry verticals
what they liked about Application Management Services (AMS)
from OneSource Virtual…

5. W H A T O U R C U S T O M E R S S A Y
“OSV can come in and actually work in our
system, and that eliminates steps. How OSV
can do that is structural and it is built into
the architecture of Workday. It is simpler and
works well. They have a pool of Workday
talent to draw on that we can’t even think
about. So, that has been a major benefit to us.”
D I R E C T O R O F H R O P E R A T I O N S | Global Manufacturing Company

6. W H A T O U R C U S T O M E R S S A Y
“We are new to using Workday, live September,
2017 and already OSV AMS has been a great
partner! We greatly benefited from their post
implementation support during the Hypercare
period and took advantage of the services they
offered with governance health checks and
dashboard configurations.”
H R I S D I R E C T O R | Financial Services Industry | February 2018

7. W H A T O U R C U S T O M E R S S A Y
“This analyst has been a great help to our
team and I really appreciate her expertise!
I've only been in this role in my company a
few months and have very little Workday
experience. So, it’s great to have someone
I can count on to help me understand the
daily tasks in Workday.”
A M S C U S T O M E R | D E C E M B E R 2 0 1 7

8. W H A T O U R C U S T O M E R S S A Y
“I think the main unexpected benefit [as a result of the
partnership] is the knowledge transfer that the OSV
analysts have helped my team raise their level of
knowledge on Workday. And when we have times
that we don’t understand or don’t know what the best
option is, OneSource Virtual has been able to help us
find the right report or asked if we thought about
doing it a particular way that we haven’t before.”
H R I S D I R E C T O R | Goods & Services Industry

9. W H A T O U R C U S T O M E R S S A Y
“I renewed my AMS contract with OSV because
unlike some other Workday partners, I can use
my bucket of Prime hours for anything. The other
Workday partner I looked at wanted to limit
which functionalities I could use the hours for.
OSV doesn’t restrict me, I can use the hours
for fixing business processes, creating custom
reports, EIB’s, dashboards etc.”
H R I S A D M I N I S T R A T O R | Financial Services Industry | January 2018

10. OneSource Virtual AMS services provides a unique selection of system care offerings,
support and strategic guidance. Our goals are:
Delivered the OneSource Virtual Way
Achieve optimal results from
your Workday investment
Impart knowledge for you to
gain application expertise
Support alignment
of business objectives
Extension of your team to
reduce risk and monitor
WORKDAY HCM, PAYROLL, BENEFITS, RECRUITING, LEARNING, FINANCIALS, INTEGRATIONS, PRISM, WORKSHEETS

11. Application Management Services Categories
S T A B I L I Z A T I O N
A P P L I C A T I O N
S U P P O R T
U S E R A D O P T I O N
R E L E A S E
M A N A G E M E N T
V A L U E
R E A L I Z A T I O N
L O N G - T E R M
S T R A T E G Y

12. Benefits of Application Management Services
• Support you tactically and strategically
• Support for all Workday applications
• Bucket of hours can be used for all AMS
offerings
• Hours don’t expire
• Alignment with a consistent team
• Enhancements on a Page
• Gain knowledge and increase your
own expertise

13. THANK YOU
C O N T A C T U S
onesourcevirtual.com | 888.868.0800