The document provides information and instructions for staff working at the Student Information Center regarding various student resources and systems. It outlines training for LiveChat and the TRAC system to assist students. It also reviews how to access and use key features in WaveNet like admissions, orientation, financial aid, and more to help students. Staff are instructed to familiarize themselves with these resources and systems and refer to guides and calendars to support students.

1. Enhancing Student Information Resources, Technology
Training, and Road to Success

2. What we will cover?
 The Student Information Center: WaveNet Central
 Website – www.hgtc.edu/wavenetcentral
 WaveNet – Student Services Tab  Technology Resources Channel
 WaveNet Live Chat – (WEBINAR TRAINING REQUIRED)
 TRAC System – Training (WEBINAR TRAINING REQUIRED)
 Always check the WaveNet Calendar AND the EVENTS calendar on the website to find out the
EVENTS for the day!
 Weekly Report
 PolyCom
 Rules and Regulations
 Admissions
 Orientation
 Financial Aid
 Testing Center Registration
 Holds
 Deferments
 Direct Deposit
 Bookstore
 Directions

3. LiveChat
 Get more acquainted with LiveChat and the system in which it operates, called
LibAnswers. A brief training will be provided today.
 A copy of the LibAnswers and LibChat/Live Chat instructions is also stored on the
“WaveNet Central Staff Resources” folder on Dropbox – which we have shared with you
via email (if you have not joined already, check your WaveNet email for an email
invitation).
 Please use that documentation for LibAnswers and LibChat/LiveChat to follow along and
watch the webinar training here designed for SSTC staff and The Student Information
Center: WaveNet Central staff:
 https://www2.gotomeeting.com/register/461806474
 Let Eileen White or Jenifer Riddei know when you have finished watching the webinar
and let us know if you have any questions at all about this system.
 Then, login to libanswers.hgtc.edu/login with the provided username and password sent
via email. Answer questions professionally and wait for the student to close out of the
conversation. Re-watch training webinar when needed.

4. Trac system
 A Training will be provided to you today.
 In addition to the training today, please watch the following training
webinar during your next shift (you can pause during the video when
needed, this webinar is approximately 26 minutes long):
 https://www2.gotomeeting.com/register/819102642
 As indicated in an earlier email, we will need for you to log in and out
of the Kiosk just as our student users do, so that Eileen and/or I will be
able to match your log in/out time with your time sheet.
 Please still continue to fill out your time sheet on a computer with the file Eileen
has provided to you, then print and sign on your last day of work before giving
to Eileen or sending through interoffice mail.
 Please let Eileen or me know when you have finished viewing the
webinar and if you have any questions about the webinar or the Trac
system itself.

5. Events for the Day
 Always check the WaveNet Calendar and the EVENTS calendar
on the college website or in WaveNet, to find out the EVENTS for
the day!
wavenetcentral@hgtc.edu; pass: wavenet#79
 Do not share this email and login information with anyone who
does not work in the Center
 Do not answer or delete emails; do not delete events or add
events without asking Eileen White or Jenifer Riddei
 The EVENTS calendar located on the college homepage and in
WaveNet, is maintained by Eileen, Jason, and Jenifer. Please let
us know if you find an event to add or anything to fix.

6. Rules and Regulations
 Opening
 Sign-In Sheets (use for events/sessions, when more than 10 students are
attending)
 Printing policies
 Accessing WaveNet during presentations
 Provide pamphlets and directions on “How To’s” for
students when necessary
 Assist and train students in a way that allows the student to
take control of their own course registration needs
 Train them in registering for their first class
 Leave the remaining classes to them to register
 Closing

7. Familiarize Yourself With WaveNet

8. WaveNet Setup
 Username/Password
 Reset – OIT
 New Password
 Challenge Questions
 Home Page
 Gmail Sync – OIT
 Change Email/ Address

9. Admissions
 Add/Drop Classes
 Advisors
 New Student vs. Returning
 MAP
 Degree works
 Grades
 Advisor is listed here
 Registration
 Potential Errors
 Pushes/Overrides
 Eileen White
 Jenifer Riddei
 Jason Stoddard
 Registrar
 Class Schedule
 Normal
 Week at a Glance

10. Orientation
 Online vs. In-Person
 Discuss the requirements for students entering DVS courses
to attend online orientation before registering and paying for
their classes
 Student Services Tab
 SSTC
 Technology
 Other Student Resources and a Financial Aid Center
 Sessions
 Intro
 Advising

11. Financial Aid
 Status
 Requirements
 Forms
 Awards
 Pell
 Lotto
 Loans
 Entrance Counseling
 MPN

12. FAFSA
 PIN
 Password
 Data Retrieval Tool
 Info Needed
 Very Picky
 IRS
 Return Transcripts
 Account Transcripts

13. Testing Center Registration
 Setup Account
 Compass
 Online Test

14. Holds
 See who it’s for.
 Send them there.
 Common Holds
 Charges – Student Accounts
 Orientation – Setup Time
 Academic – Registrar

15. Deferments
 Hold Classes
 $25 Setup fee
 Different % of tuition

16. Direct Deposit
 Refunds
 Information Needed
 Bank Account Info

17. Online Bookstore
 Bookstore credit
 List of Books Online

18. Directions
 Bookstore
 Public Safety
 Other Buildings