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- 1. http://www.bized.co.uk Travel & Tourism Industry Structures BTEC National Travel & Tourism Copyright 2004 – Biz/ed
- 2. http://www.bized.co.uk The Travel & Tourism Industry • Travel and tourism is one of the world’s largest industries • It is also one of the most fragmented • The two aspects of the industry can be viewed separately, as many of the players are involved in both • Let’s look at each part of the industry on its own Copyright 2004 – Biz/ed
- 5. http://www.bized.co.uk Distributors • • • • The people, groups or firms that deliver the products and services of travel to consumers. These include: travel agents (business and leisure) travel operators selling direct to the consumer firms selling on the Internet call centres handling customer service Copyright 2004 – Biz/ed
- 7. http://www.bized.co.uk Regulatory Bodies Organisations set up to oversee the industry, either: • Trade associations such as ABTA (Association of British Travel Agents) or • Statutory bodies such as the CAA (Civil Aviation Authority) Copyright 2004 – Biz/ed
- 8. http://www.bized.co.uk Public Sector Organisations Copyright 2004 – Biz/ed
- 9. http://www.bized.co.uk Public Sector Organisations Government departments with responsibility for the industry: • Department for Transport (DfT) • Department for Culture, Media & Sport (DCMS) • Foreign and Commonwealth Office (FCO) Copyright 2004 – Biz/ed
- 11. http://www.bized.co.uk Transport Delivery of travel products and services by: • Road • Air • Sea • Rail Copyright 2004 – Biz/ed
- 12. http://www.bized.co.uk Other Industry Players Copyright 2004 – Biz/ed
- 13. http://www.bized.co.uk Other Industry Players Insurance firms and car hire companies: • Insurers provide cover for goods, services and people • Car hire providers meeting onward travel needs of business and leisure customers Copyright 2004 – Biz/ed
- 15. http://www.bized.co.uk Accommodation, Tour Operators & Distributors Providing the ‘nuts and bolts’ of the industry: • Hotels, villas, apartments, B&B, camping parks • Packages of travel tours to popular locations • Selling the travel product/service to individual and business consumers Copyright 2004 – Biz/ed
- 16. http://www.bized.co.uk Tour Operators Four dominant firms • TUI (Thomson) • First Choice • MyTravel • Thomas Cook All vertically integrated, operating at more than one level in market Copyright 2004 – Biz/ed
- 17. http://www.bized.co.uk Tour Distributors Usually includes business and leisure travel agents: • Some large and well-known • Some small and independent • Others in niche parts of market Can you think of examples of each? Copyright 2004 – Biz/ed
- 18. http://www.bized.co.uk Tourism Agencies Tourist boards and offices: • Promoting Britain to overseas customers (Visit Britain) • Promoting regions of the UK to overseas and domestic customers (Visit Northumbria) • Providing information to customers (Tourist Information Centres) Copyright 2004 – Biz/ed
- 19. http://www.bized.co.uk Conference/Exhibition Organisers • The importance of location • Value and service at venues • The role of sponsorship • Customer care Copyright 2004 – Biz/ed
- 20. http://www.bized.co.uk Regulatory Bodies • Consortium of Independent Tour Operators • Federation of Tour Operators • People1st (Skills Council for Tourism, Hospitality and Leisure) • Regional Development Agencies (RDAs) Copyright 2004 – Biz/ed
- 21. http://www.bized.co.uk Public Sector Organisations • DCMS • Visit Britain • Regional Development Agencies • FCO • English Heritage Copyright 2004 – Biz/ed
- 22. http://www.bized.co.uk Other Industry Players • The Tourism Alliance represents industry views to the government • Other firms in industry, such as insurance companies and car hire firms Copyright 2004 – Biz/ed