Ensuring a reliable print infrastructure without an advanced spooling product can be difficult. Learn how you can avoid downtime, troubleshooting, and other system hiccups by using advanced print spooler software.

1. Streamlining Print Administration
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2012

2. Printing Problems and the Help Desk
 Organizations rely on printing for execution of their core business
processes. But, ensuring a reliable print infrastructure without an
advanced spooling product can be difficult.
 As a matter of fact, 40% of Help Desk Calls are related to printing
problems (Source: HP). At this volume, printing problems quickly
 add cost
 delay access to important documents
 consume support resources
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3. The Source of Printer Problems
 The native, operating system (O/S) based spooling system is a “fire and forget”
technology.
 Jobs spooled through native O/S spooling systems are instantly deleted from the spooling
systems once sent to the printer. With an O/S spooler, you get:
 no bi-directional communications capabilities
 no print confirmation
 limited trouble shooting tools
 no reprint
 no fail-over
 no user friendly monitor
 In addition, there are scalability and reliability issues with these native spooling systems,
especially in Windows.
This makes the Sys Admin and Help Desk’s job very difficult.
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4. Printer Problems Solved!
The best way to avoid these problems and lighten the load on your help desk
to upgrade your output management software.
OM Plus is specially designed to eliminate errors while giving you the
print spooling functions you need the most.
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5. Increasing Efficiency with OM Plus
 With a robust platform like OM Plus, you can solve recurring print problems
and reduce help desk support calls by as much as 50%.
 OM Plus ingests the jobs at the O/S level and keeps it in the system.
 You can monitor this in a system
wide view of print jobs and print
devices in the system.
 OM Plus has numerous user
interfaces to choose from:
 Thick client
 Browser based interfaces
 A dashboard for multi
server implementations
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6. Errors Averted
 OM Plus provides bi-directional communication capabilities with printers to
confirm delivery.
 Should a print failure occur OM Plus will be aware of it.
 OM Plus provides the trouble shooting tools to diagnose print problems.
 OM Plus provides automated fail-over of failed jobs at a page level so jobs do not
have re-printed from the beginning.
 Users can execute reprints, move jobs, cancel jobs as well as a host of other
printing functions and solutions.
 Need more? OM Plus is robust and scalable to fit
the needs of your business.
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7. Streamlined Output
 The effort required to support the print infrastructure is streamlined.
 The system is reliable, provides many print functions, and is easy to use.
 Using OM Plus frees up time so that Sys Admin and Help Desk resources
can focus on other important priorities.
See for yourself: Download a Free Trial of OM Plus Today!
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8. Even More Print Solutions from Plus
 OM Plus DM = Delivery Manager
+ Advanced Delivery and Confirmation of Print Jobs (Spooler)
+ Management of queues
+ Value Add Functions e.g. – Secure Print Release, Failover, Load Balancing, Redirect, Restart,
Bundling, Bursting, Tray Mgmt, Audit, Throughput Enhancement, etc
 OM Plus FM = Fleet Manager
+ Consumable Management
+ Device Alerts
+ Device Meters
 OM Plus RM = Report Manager
+ Electronic Report Distribution
+ Virtual Bursting
+ Archiving
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9. Support and Licensing
 Multiple Licensing Pricing Models – Examples:
 ILF – one time fee
 Subscription – 36 months
 Usage Based – on # of printers
 Custom Licensing – large opportunities
 Free Customer Evaluation
 30 Day Trials
 Printing Support
 Direct access to technician
 5 x 12 hrs per day (standard)
 7 x 24 available
 Annual support renewals
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10. Plus Tech Contact Information
 Telephone
 Toll free in North America: 877-899-7587
 Local: 937-847-0614
 Email
 Contactus@plustechnologies.com
 Website
 www.plustechnologies.com
Plus Technologies LLC Company Confidential - Copyright 2011
2012