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1. Strayer-University HTM 150 Homework
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Week 1 Discussion1 Definition of Service
Week1 Discussion1 Definitionof Service Pleaserespondtothe following:
• State your personal definitionof service,andgive anexampleof atime whenyoureceived
qualityservice andanexample of whenyoudidnotreceive qualityservice.Determine whattheycould
have done to correct the qualityof service.
• Hospitalityprofessionalsoftenstate thatexceedingguestexpectationsisasignificantpartof
theirorganization’smission.Identifythree waystodetermine guestexpectationsandhow the manager
wouldknowwhenthose expectationshave beenexceeded.
http://www.justquestionanswer.com/viewanswer_detail/Week-1-Discussion-1-Definition-of-Service-
Please-respond-to-21257
HTM 150 Week 1 Discussion2Hotel Niches and the Economy
Week1 Discussion2 Hotel Nichesandthe Economy"Please respondtothe following:
• Usingthe hotel industryasthe largermarket,specifyaniche marketandmatch that niche toa
hotel brandthat accommodatesthose customers.Explainyourreasoning.

2. • The economyplaysa critical role ina consumer’sabilitytopayforproducts andservices.
Describe howthe hospitalityindustrycouldbe affectedbythe rise of gasolinepricesanddetermine
whatcould be done to offsetthisinotherareas.
http://www.justquestionanswer.com/viewanswer_detail/Week-1-Discussion-2-Hotel-Niches-and-the-
Economy-Please-res-21258
HTM 150 Week 2 Quiz Question1
The momentof truth refersto
Question2
s
A majortool guestologistsuse is/are
SelectedAnswer:
Question 3
5 outof 5 points
The study of guestsisimportantbecause
Question4
5 outof 5 points
The term servicescape refersto
Question5

3. 5 outof 5 points
The challenge of hospitalityisbestexplainedas
SelectedAnswer:
Question6
5 outof 5 points
KSAsstandfor
SelectedAnswer:
Question7
5 outof 5 points
The value of a guestexperience isequaltothe
Question8
5 outof 5 points
The service productis
Question9
5 outof 5 points
The service product
Question10
5 outof 5 points
Whichis more importantinthe service experience?

4. Question11
5 outof 5 points
Once an organization’sservicestrategyhasbeendefined,itprovidesthe basisensuringthatthe
customers’keydriversare addressedbydeterminingall of the followingEXCEPT
Question 12
5 outof 5 points
A core competencyis
t.
Question13
5 outof 5 points
The missionstatementarticulateseverythingEXCEPTthe
SelectedAnswer:
Question14
5 outof 5 points
Whichone of the followingisNOTa keyarea inwhichactionplansshouldbe set?
Question15
5 outof 5 points
The Delphi technique isbestusedfor
Question16
5 outof 5 points
Whenassessingfuture hospitalitywork,whichstatementisthe MOST likelyoraccurate?

5. Question17
5 outof 5 points
Forecastingtechniquesare basedonthe ideathat
Question18
5 outof 5 points
Casual diningrestaurantsare a goodexample of
Question19
5 outof 5 points
Whena fast-foodoperatoroffersaunique menucomparedtootherfast-foodoperators,thatrestaurant
ispracticingwhichof the followingstrategies?
Question20
5 outof 5 points
Successful yieldmanagementisbestdescribedas
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-2-Quiz-Question-1-The-
moment-of-truth-refers-t-22097
HTM 150 Week 2 Discussion1
HTM 150 Week2 Discussion1 The Importance of Environment"Please respondtothe following:
• From the case study,if you hadbeena customerat the newlyrefurbishedDowntownHotel,
propose three thingsthatcouldbe done to make youfeel saferthe nexttime youstaythere.

6. • Imagine thatyoucouldcreate the perfectservicescape forafamily-style restaurant. Usingthe
elementsof temperature,smell,sound,light,color,furnishing,andspace,describe yourestablishment
and explainhowthisrelatestothe family-style restaurantconcept.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-2-Discussion-1-The-
Importance-of-Environment-P-22271
HTM 150 Week 2 Discussion2
HTM 150 Week2 Discussion2 Organizational Culture andChange"Please respondtothe following:
• Creatingan organizational cultureisone of the mostsignificantaspectsof aleader’sjob.
Recommendthree methodsyouwoulduse toemphasizeservice andqualityaspartof your
organization’sculture andhow the message wouldbe communicate throughthe organization.
• Most people agree thatchange isdifficultandyetchange isnecessarytomove forward. Explain
whyorganizationswithinthe hotel andtourismindustrieshave ahard time changingtheircore values
afteran extendedperiodof time.Use the Denny’sexampleinyourtextasa guideline.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-2-Discussion-2-
Organizational-Culture-and-Chang-22272
HTM 150 Week 3 Discussion1
Employee Recruitment"Pleaserespondtothe following:
• Hiringand promotingfromwithinisoftenseenasa positive motivational tool.Itcanbe argued
that there isa negative side tothispractice.Outline five potential negativeaspectsof promoting
employeesfromwithinanorganization.Be sure toexplainyourreasoning.

7. • Pretendyouare interviewingcandidatesforanew frontdeskclerkina luxuryhotel.Determine
the scope of responsesthatwill convince youthatthe selectedcandidateisable tocreate a welcoming
message forthe luxuryhotel insteadof amotel chain.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-3-Discussion-1-Employee-
Recruitment-Please-re-22714
HTM 150 Week 3 Discussion2
Organizational Performance"Pleaserespondtothe following:
• In youropinion,identifythe majorfactorthat differentiateshigh-performingfromlow-
performingorganizationsandjustifyyourposition.
• From the employees’viewpoint,workingforahigh-performingorganizationis easier. Agree or
disagree withthisstatementandprovide yourrationale.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-3-Discussion-2-
Organizational-Performance-Ple-22715
HTM 150 Week 1 Discussion1
"Definitionof Service" Please respondtothe following:
• State your personal definitionof service,andgive anexampleof atime whenyoureceived
qualityservice andanexample of whenyoudidnotreceive qualityservice.Determine whattheycould
have done to correct the qualityof service.
• Hospitalityprofessionalsoftenstate thatexceedingguestexpectationsisasignificantpartof
theirorganization’smission.Identifythree waystodetermine guestexpectationsandhow the manager

8. wouldknowwhenthose expectationshave beenexceeded.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-1-Discussion-1-Definition-of-
Service-Please-23017
HTM 150 Week 1 Discussion2
"Hotel Nichesandthe Economy"Please respondtothe following:
• Usingthe hotel industryasthe largermarket,specifyaniche marketandmatch that niche toa
hotel brandthat accommodatesthose customers.Explainyourreasoning.
• The economyplaysa critical role ina consumer’sabilitytopayforproducts andservices.
Describe howthe hospitalityindustrycouldbe affectedbythe rise of gasolinepricesanddetermine
whatcould be done to offsetthisinotherareas.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-1-Discussion-2-Hotel-Niches-
and-the-Economy-23018
HTM 150 Week 2 Discussion1
"The Importance of Environment"Pleaserespondtothe following:
• From the case study,if you hadbeena customerat the newlyrefurbishedDowntownHotel,
propose three thingsthatcouldbe done to make youfeel saferthe nexttime youstaythere.
• Imagine thatyoucouldcreate the perfectservicescape forafamily-stylerestaurant. Usingthe
elementsof temperature,smell,sound,light,color,furnishing,andspace,describe yourestablishment
and explainhowthisrelatestothe family-style restaurantconcept.

9. http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-2-Discussion-1-The-
Importance-of-Environment-23019
HTM 150 Week 2 Discussion2
"Organizational CultureandChange"Pleaserespondtothe following:
• Creatingan organizational cultureisone of the mostsignificantaspectsof aleader’sjob.
Recommendthree methodsyouwoulduse toemphasizeservice andquality aspartof your
organization’sculture andhowthe message wouldbe communicate throughthe organization.
• Most people agree thatchange isdifficultandyetchange isnecessarytomove forward. Explain
whyorganizationswithinthe hotel andtourismindustrieshave ahard time changingtheircore values
afteran extendedperiodof time.Use the Denny’sexampleinyourtextasa guideline.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-2-Discussion-2-
Organizational-Culture-and-Cha-23020
HTM 150 Week 3 Discussion1
"Employee Recruitment"Pleaserespondtothe following:
• Hiringand promotingfromwithin isoftenseenasa positive motivational tool.Itcanbe argued
that there isa negative side tothispractice.Outline five potential negativeaspectsof promoting
employeesfromwithinanorganization.Be sure toexplainyourreasoning.
• Pretendyouare interviewingcandidatesforanew frontdeskclerkina luxuryhotel.Determine
the scope of responsesthatwill convince youthatthe selectedcandidateisable tocreate a welcoming
message forthe luxuryhotel insteadof amotel chain.

10. http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-3-Discussion-1-Employee-
Recruitment-Please-r-23024
HTM 150 Week 3 Discussion2
"Organizational Performance"Pleaserespondtothe following:
• In youropinion,identifythe majorfactorthat differentiateshigh-performingfromlow-
performingorganizationsandjustifyyourposition.
• From the employees’viewpoint,workingforahigh-performingorganizationiseasier. Agree or
disagree withthisstatementandprovide yourrationale.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-3-Discussion-2-
Organizational-Performance-Pl-23025
HTM 150 Week 4 Discussion1
"Training"Please respondtothe following:
• Selectthe methodof trainingyoufeel wouldbe the mosteffective fora waitstaff teaminafull-
service restaurant.Justifyyourselectionbyoutliningwhythismethodwouldbe the bestwayforthe
waitstaff teamtolearnthe differentnuancesof theirpositions.
• Once you have foundthe people youthinkbestfityourorganizational cultureandvalues,you
are thenchargedto keepthemengagedandcommittedtotheirwork.Outlinehow youmightrecognize
whenan employee mightbe inneedof achange to a differentteamandoffertwowaystomake that
change.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-4-Discussion-1-Training-
Please-respond-to-th-23026

11. HTM 150 Week 4 Discussion2
"IncentivesandTheirEffects"Please respondtothe following:
• Researchhasshownthat people have abasicneedforrecognition.Managersoftenthinkthat
financial rewardsare the bestincentiveforemployees.Listthree waysmanagerscanuse incentivesto
rewardand recognize theirteamsof employeeswithoutspendinganymoney.Explainyourreasoning.
• Analyze whymoneyisoftenthoughttobe the mosteffectivemotivatorandhow the hospitality
industryisable todispel thiscommonassumption.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-4-Discussion-2-Incentives-
and-Their-Effects-23027
HTM 150 Week 5 Discussion1
"GuestInvolvement"Please respondtothe following:
• Create a five-questionsurveythatinvitesguestcommentstoimprove service inyourfast-food
restaurantand explainyourreasoningbehindeachquestion.
• As the managerof a fast-foodrestaurant,determine whenguestcommentswouldbe notbe
helpful toimprove service orproductquality.Inthe eventof repetitive negative commentsaboutthe
qualityof the food,recommendone “quickfix”methodof remedyingthatcondition.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-5-Discussion-1-Guest-
Involvement-Please-resp-23028

12. HTM 150 Week 5 Discussion2
"Website Review"Pleaserespondtothe following:
• Explainhowsocial mediareviewsites,suchasYelpandTrip Advisor,aidandhinderthe hotel
and tourismindustries’abilitytoofferexceptionalservice.Forexample,if anational chainreceivedpoor
reviews(2outof 5 ratings),discussthe impactthiscouldhave on yourdecisiontovisitthe
establishment.
• Take a positiononthe following:Managersshouldofferdissatisfiedcustomerswhoreporton
social mediareview sitesan incentive toreturn.
http://www.justquestionanswer.com/viewanswer_detail/HTM-150-Week-5-Discussion-2-Website-
Review-Please-respond-23029