This document discusses how web-to-print technology can help printing businesses increase sales by bridging the gap between online content and print production. It outlines common objections to web-to-print and provides tips on how to sell the benefits of the solution, such as centralized control, automated approvals, and customer convenience. The document advertises a free business strategy session and weekly print mastermind group call to help businesses implement web-to-print.
This document describes a payment option program called ARC 90 that allows customers to purchase goods and services without a credit check. It offers no interest financing based on income rather than credit scores, with fast approvals. Merchants can qualify for an upfront payment and guaranteed future payments to increase sales and recover lost revenue. The program includes marketing materials and training. For customers, there is a one-time $35 fee plus 9% of the purchase price added to purchases, to be paid through income-based weekly or monthly installments. Merchants pay a one-time $495 membership fee or $150 annual renewal fee, plus $25 for marketing materials.
A Product Person's View of Customer SuccessTotango
From Customer Success Summit 2017 - Sam Boonin, VP Product Strategy at Zendesk discusses, "Customer First: A Product Person's View".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
The Gainsight/Sprinklr Feedback Loop of Epic SuccessGainsight
In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
How to leverage customer marketing to drive salesGainsight
Do you have an inbox overflowing with unread sales or prospecting emails? On the other side of that pile of unread messages are hundreds of companies with amazing products and potentially game-changing value propositions. But you have no way to figure out which ones are useful and which ones are a waste of time—and you definitely don’t have enough hours in a day to sort them out for yourself.
There’s a better way for both the vendor and the prospect. Join Gainsight’s CCO Allison Pickens and Business Operations Lead and head of Customer Marketing Will Robins as they talk about the methodology that will ensure your sales outreach makes an impact. In this webinar, you’ll learn how Customer Success and Customer Marketing can dramatically bend the curve on pipeline in four highly actionable steps.
This document discusses how web-to-print technology can help printing businesses increase sales by bridging the gap between online content and print production. It outlines common objections to web-to-print and provides tips on how to sell the benefits of the solution, such as centralized control, automated approvals, and customer convenience. The document advertises a free business strategy session and weekly print mastermind group call to help businesses implement web-to-print.
This document describes a payment option program called ARC 90 that allows customers to purchase goods and services without a credit check. It offers no interest financing based on income rather than credit scores, with fast approvals. Merchants can qualify for an upfront payment and guaranteed future payments to increase sales and recover lost revenue. The program includes marketing materials and training. For customers, there is a one-time $35 fee plus 9% of the purchase price added to purchases, to be paid through income-based weekly or monthly installments. Merchants pay a one-time $495 membership fee or $150 annual renewal fee, plus $25 for marketing materials.
A Product Person's View of Customer SuccessTotango
From Customer Success Summit 2017 - Sam Boonin, VP Product Strategy at Zendesk discusses, "Customer First: A Product Person's View".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
The Gainsight/Sprinklr Feedback Loop of Epic SuccessGainsight
In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
How to leverage customer marketing to drive salesGainsight
Do you have an inbox overflowing with unread sales or prospecting emails? On the other side of that pile of unread messages are hundreds of companies with amazing products and potentially game-changing value propositions. But you have no way to figure out which ones are useful and which ones are a waste of time—and you definitely don’t have enough hours in a day to sort them out for yourself.
There’s a better way for both the vendor and the prospect. Join Gainsight’s CCO Allison Pickens and Business Operations Lead and head of Customer Marketing Will Robins as they talk about the methodology that will ensure your sales outreach makes an impact. In this webinar, you’ll learn how Customer Success and Customer Marketing can dramatically bend the curve on pipeline in four highly actionable steps.
The Economics of eCommerce Conversion Rate OptimizationDynamic Yield
A study in how deploying real-time personalization on your website is as an essential element of optimizing eCommerce customer acquisition. Continue reading here: https://www.dynamicyield.com/2017/07/the-economics-of-ecommerce-conversion-optimization/
Tiering, Prioritising, and Segmenting Your CustomersGainsight
Russ Drury. Director of Customer Success at Workfront, and Dan Steinman, General Manager of Gainsight EMEA, discuss the benefits of segmenting your customer base and the strategy involved.
This document outlines 10 strategies called "Profit Triggers" for increasing business revenues and profits. It encourages the reader to implement systems to increase their number of clients, average transaction values, and transaction frequency. For each strategy, it provides resources and tools on how to optimize client acquisition, conversion rates, upselling, customer retention, referrals and more. The overall message is that having the right systems in place is key to leaving money on the table and businesses should focus on putting clients first through trust-based marketing.
This document outlines Richard Mulvey's Power Series for creating raving fans out of customers. It discusses moving beyond just satisfied customers to develop a customer service vision through getting customer feedback. Key aspects that help create raving fans are focusing on products and services that meet customer needs, having good customer service from employees, and effectively handling complaints. The goal is to transform customers into fans who keep returning and promoting a business through their experiences.
Improving Revenue through Dynamic Product RecommendationsDynamic Yield
We power tens of millions of product recommendations per day on behalf of our clients. Needless to say, we've learned a lot about what works, how and where to implement recommendations in the purchase funnel. Global retailers who have implemented Dynamic Yield’s recommendations have seen a substantial uplift in revenue within the first 90 days. Your site can do it too. Contact us to see a live demo.
Mapping the Customer's Journey - The Road to SuccessGainsight
The document discusses customer journey mapping. It describes a presentation where Mari Bentvelzen of Simply Measured discusses how she improved her company's customer experience and success through developing a customer journey map. Jeremy Goldsmith of Return Path then discusses customer journey mapping as a process to understand a customer's experience by mapping their interactions and touchpoints with a company. Key steps in the customer journey mapping process include mapping the basic experience, evaluating customer attitudes, focusing on important moments, adding detail, and brainstorming improvements.
How Easy Corporate built a Global Customer Success Organization Gainsight
Building a global customer success organization is a daunting task for even the most mature organizations. Join Bruno Giorgini, sales operations manager at Easy Taxi and Mariana Azevedo, B2B analyst at Easy Taxi as they breakdown how Easy Taxi created their customer success organization and the challenges they faced.
How Enterprise SaaS Companies Justify Investment in Customer SuccessGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How Enterprise SaaS Companies Justify Investment in Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Bazaarvoice, ToutApp, Enviance, LinkedIn
Game On: How McDonald's Designed A Successful, Addictive Learning Game | Lear...Kineo
What does gaming mean inside a business? What happens when you make a game and ask people to play it? Everyone’s talking gaming, so City & Guilds Kineo shares McDonald's Elearning Age Award Winning game.
If you missed this seminar, our presenters will be conducting a live webinar with LSG on February 26th. Find out more: http://hubs.ly/y0t-HB0
[Srijan Wednesday Webinars] Strategies to Convert Your Website Visitors to LeadsSrijan Technologies
Websites make a very effective lead generation option, if used smartly. So marketers spend a lot on driving traffic to their website via SEO, SEM, Content Marketing and other strategies. Naturally, conversion of these website visitors to leads is of high interest and importance for marketers and business owners.
In this webinar, we covered simple strategies and tactics that one can use to increase the visitor to lead conversion from website.
eCommerce class assignment.
Our team analyzed Jessops current situation and key issues and developed a complete strategy assessing the multichannel retailer.
We understood the interaction of channels from a customer perspective, along with the operational implications on the retailer. In addition, we tracked and measure eCommerce effectiveness.
I did tried to contact the brand to present our core ideas but it didn't work.
http://marthatolosa.com/2011/07/06/how-far-this-post-can-go/
[jun 2011]
eCommerce Essentials - Professor: Ian Jindal
Master of Digital Marketing - HULT London
The Future of the Cloud Is Customer SuccessGainsight
This document provides an agenda and slides from a presentation on the future of cloud computing and customer success. The presentation discusses key topics including the state of the cloud market in 2017, benchmarks for cloud company growth and efficiency, and a model called the "Helix Model" for driving revenue growth through customer success. The presentation aims to provide cloud company leaders with insights on scaling their business and retaining customers through a customer-centric approach.
Digital marketing is marketing that makes use of electronic devices such as computers, tablets, Smartphone’s, cell phones, digital billboards, and game consoles to engage with consumers and other business partners. Internet Marketing is a major component of digital marketing.
Dan Steinman's presentation at CXO, VP & Directors of SAAS Firms Seminar hosted by Intrinsic Executive Research. Do you want to know why everyone is talking about Customer Success? Is everyone really moving to a recurring revenue model? Does anyone actually know how to help me through this transition? Here is a unique chance to see what one of the world's leading experts, Dan Steinman, GM of Gainsight EMEA, thinks about the topic.
Check out our latest webinar, “Transforming the Buyer to a Hero with Customer Success.” Alan Armstrong, CEO, Eigenworks, Tracey Bozzelli, Director of Competitive Initiatives, Blackbaud, and the Gainsight team will discuss the theory, practice and value of adopting a customer feedback initiative at your organization.
Lead Gen & Customer Conversions - Filling the Funnel and Getting RevenueJoe Gelata
This presentation gives a high level overview of funnel theory then dives into methods to fill, convert, and enhance your revenue funnel. It finishes with some tips and lessons learned.
VGS Inc. is a signage and visual communications company with over 30 years of experience. They have 105,000 square feet of manufacturing space and over 150 employees. VGS offers single source design, manufacturing, installation, and maintenance services. They have expertise in proprietary technologies and a breadth of manufacturing capabilities. VGS employs 13 full-time designers and offers branding, environmental design, signage systems, and other design services.
Direct, mobile, online, social, print, event – what do all these words have in common? They’re all forms of marketing. And in today’s market, it can be overwhelming for small businesses to develop and execute an effective marketing campaign, especially with limited resources. Join us to hear about the pros and cons of different marketing methods, how each can be leveraged successfully, and which marketing efforts might work best for your business. In this presentation from Tom Perry of Sherpa Marketing, gain marketing objectives specific to the channel and share insights on how to build an effective marketing plan to meet your company goals. Access the full EMEA Conference information from CompTIA at http://www.comptia.org/emea/agenda or access CompTIA's suite of education and research at www.comptia.org.
The Economics of eCommerce Conversion Rate OptimizationDynamic Yield
A study in how deploying real-time personalization on your website is as an essential element of optimizing eCommerce customer acquisition. Continue reading here: https://www.dynamicyield.com/2017/07/the-economics-of-ecommerce-conversion-optimization/
Tiering, Prioritising, and Segmenting Your CustomersGainsight
Russ Drury. Director of Customer Success at Workfront, and Dan Steinman, General Manager of Gainsight EMEA, discuss the benefits of segmenting your customer base and the strategy involved.
This document outlines 10 strategies called "Profit Triggers" for increasing business revenues and profits. It encourages the reader to implement systems to increase their number of clients, average transaction values, and transaction frequency. For each strategy, it provides resources and tools on how to optimize client acquisition, conversion rates, upselling, customer retention, referrals and more. The overall message is that having the right systems in place is key to leaving money on the table and businesses should focus on putting clients first through trust-based marketing.
This document outlines Richard Mulvey's Power Series for creating raving fans out of customers. It discusses moving beyond just satisfied customers to develop a customer service vision through getting customer feedback. Key aspects that help create raving fans are focusing on products and services that meet customer needs, having good customer service from employees, and effectively handling complaints. The goal is to transform customers into fans who keep returning and promoting a business through their experiences.
Improving Revenue through Dynamic Product RecommendationsDynamic Yield
We power tens of millions of product recommendations per day on behalf of our clients. Needless to say, we've learned a lot about what works, how and where to implement recommendations in the purchase funnel. Global retailers who have implemented Dynamic Yield’s recommendations have seen a substantial uplift in revenue within the first 90 days. Your site can do it too. Contact us to see a live demo.
Mapping the Customer's Journey - The Road to SuccessGainsight
The document discusses customer journey mapping. It describes a presentation where Mari Bentvelzen of Simply Measured discusses how she improved her company's customer experience and success through developing a customer journey map. Jeremy Goldsmith of Return Path then discusses customer journey mapping as a process to understand a customer's experience by mapping their interactions and touchpoints with a company. Key steps in the customer journey mapping process include mapping the basic experience, evaluating customer attitudes, focusing on important moments, adding detail, and brainstorming improvements.
How Easy Corporate built a Global Customer Success Organization Gainsight
Building a global customer success organization is a daunting task for even the most mature organizations. Join Bruno Giorgini, sales operations manager at Easy Taxi and Mariana Azevedo, B2B analyst at Easy Taxi as they breakdown how Easy Taxi created their customer success organization and the challenges they faced.
How Enterprise SaaS Companies Justify Investment in Customer SuccessGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How Enterprise SaaS Companies Justify Investment in Customer Success - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Bazaarvoice, ToutApp, Enviance, LinkedIn
Game On: How McDonald's Designed A Successful, Addictive Learning Game | Lear...Kineo
What does gaming mean inside a business? What happens when you make a game and ask people to play it? Everyone’s talking gaming, so City & Guilds Kineo shares McDonald's Elearning Age Award Winning game.
If you missed this seminar, our presenters will be conducting a live webinar with LSG on February 26th. Find out more: http://hubs.ly/y0t-HB0
[Srijan Wednesday Webinars] Strategies to Convert Your Website Visitors to LeadsSrijan Technologies
Websites make a very effective lead generation option, if used smartly. So marketers spend a lot on driving traffic to their website via SEO, SEM, Content Marketing and other strategies. Naturally, conversion of these website visitors to leads is of high interest and importance for marketers and business owners.
In this webinar, we covered simple strategies and tactics that one can use to increase the visitor to lead conversion from website.
eCommerce class assignment.
Our team analyzed Jessops current situation and key issues and developed a complete strategy assessing the multichannel retailer.
We understood the interaction of channels from a customer perspective, along with the operational implications on the retailer. In addition, we tracked and measure eCommerce effectiveness.
I did tried to contact the brand to present our core ideas but it didn't work.
http://marthatolosa.com/2011/07/06/how-far-this-post-can-go/
[jun 2011]
eCommerce Essentials - Professor: Ian Jindal
Master of Digital Marketing - HULT London
The Future of the Cloud Is Customer SuccessGainsight
This document provides an agenda and slides from a presentation on the future of cloud computing and customer success. The presentation discusses key topics including the state of the cloud market in 2017, benchmarks for cloud company growth and efficiency, and a model called the "Helix Model" for driving revenue growth through customer success. The presentation aims to provide cloud company leaders with insights on scaling their business and retaining customers through a customer-centric approach.
Digital marketing is marketing that makes use of electronic devices such as computers, tablets, Smartphone’s, cell phones, digital billboards, and game consoles to engage with consumers and other business partners. Internet Marketing is a major component of digital marketing.
Dan Steinman's presentation at CXO, VP & Directors of SAAS Firms Seminar hosted by Intrinsic Executive Research. Do you want to know why everyone is talking about Customer Success? Is everyone really moving to a recurring revenue model? Does anyone actually know how to help me through this transition? Here is a unique chance to see what one of the world's leading experts, Dan Steinman, GM of Gainsight EMEA, thinks about the topic.
Check out our latest webinar, “Transforming the Buyer to a Hero with Customer Success.” Alan Armstrong, CEO, Eigenworks, Tracey Bozzelli, Director of Competitive Initiatives, Blackbaud, and the Gainsight team will discuss the theory, practice and value of adopting a customer feedback initiative at your organization.
Lead Gen & Customer Conversions - Filling the Funnel and Getting RevenueJoe Gelata
This presentation gives a high level overview of funnel theory then dives into methods to fill, convert, and enhance your revenue funnel. It finishes with some tips and lessons learned.
VGS Inc. is a signage and visual communications company with over 30 years of experience. They have 105,000 square feet of manufacturing space and over 150 employees. VGS offers single source design, manufacturing, installation, and maintenance services. They have expertise in proprietary technologies and a breadth of manufacturing capabilities. VGS employs 13 full-time designers and offers branding, environmental design, signage systems, and other design services.
Direct, mobile, online, social, print, event – what do all these words have in common? They’re all forms of marketing. And in today’s market, it can be overwhelming for small businesses to develop and execute an effective marketing campaign, especially with limited resources. Join us to hear about the pros and cons of different marketing methods, how each can be leveraged successfully, and which marketing efforts might work best for your business. In this presentation from Tom Perry of Sherpa Marketing, gain marketing objectives specific to the channel and share insights on how to build an effective marketing plan to meet your company goals. Access the full EMEA Conference information from CompTIA at http://www.comptia.org/emea/agenda or access CompTIA's suite of education and research at www.comptia.org.
During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more.
The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, Head of Customer Success at Typeform. This event was exclusively for SaaStock conference ticket holders.
SaaS.City Customer Success Bootcamp at SaaStock 2017SaaStock
Presentation by Dan Steinman, Head of EMEA at Gainsight, David Apple, VP of Customer Success at Typeform, and Cristina Georgoulaki, Head of Customer Success Management at Typeform
This document provides an agenda and details for a workshop on preparing entries for the DMA Awards. The workshop covers best practices for presenting creative work, strategy, and results in award submissions. Speakers will discuss how to effectively showcase strategy, creative, and results, as well as tips for choosing appropriate categories and the judging process. Attendees are encouraged to enter their work and take advantage of the opportunity for recognition, business development, and to showcase their marketing excellence.
Lunch & Learn - Secret to Successful ExperimentationChris Goward
Learn actionable strategies used by HP, Asics, IBM and the likes to set your company up for experimentation success: culturally, organizationally, and with a winning process.
This document discusses optimizing marketing for niche business-to-business (b2b) clients compared to broad business-to-consumer (b2c) clients. It notes that b2b and b2c optimization differ because b2b deals have longer sales cycles, higher transaction values that vary greatly, and a smaller percentage of visitors are convertible leads. The document recommends optimizing for pipeline value (PVO) rather than conversion rate (CRO) for b2b. It provides examples of successful b2b landing page optimizations and emphasizes the importance of input from sales on lead quality for measurement.
This three part series provides a complete overview of End-to-End Customer Engagement and reveals the proven best-practices of In-Store Clienteling; Multi-Channel Campaign Management and Analytics; Ecommerce and Consumer-Facing Digital Technologies.
PART 1: In-Store Clienteling
The panel of industry experts offer an informative, in-depth look at In-Store Clienteling including:
• Clienteling defined: the trends and technologies of In-Store Clienteling
• Managing the shift in the retailer-customer relationship
• Culture change: techniques for creating a Clienteling culture
• Implementation: best-practices in capturing, converting and keeping customers
• Calculating the ROI: real-world examples
• Clienteling outlook: what the future has in store
How to Define Tech Product Pricing Strategy by Salesforce Sr. PMProduct School
What is the importance of defining your product goal and vision and how pricing directly impacts the behavior of your customers? Learn from this presentation.
This document provides an overview of Oracle Sales Cloud and its capabilities for enabling modern sales. It highlights common pain points customers face around sales tools not addressing current challenges, declining pipeline and sales productivity. It then outlines Oracle Sales Cloud's solutions such as empowering mobile and productive reps, providing insight-driven 360-degree customer views, and enabling collaborative selling. The document also includes customer examples and competitive differentiators compared to Salesforce.
Saying you are customer centric is easy, however, delivering a truly outstanding customer experience requires more than marketing fluff. This presentation will explore the topic of Customer Experience and what it means to your customers and your enterprise in today’s competitive landscape.
Chop Customer Churn! A webinar for SaaS companies, Sept 2013CustomerGauge
While customer acquisition is often the prime focus sales and marketing efforts for Software-as-a-Service businesses, customer retention is all too often consigned to an afterthought.
But churn is not a problem to be addressed only as the customer leaves.
How SaaS Businesses can convert Trial Customers into Paying Customers, will walk you through some simple yet powerful ways of reducing churn.
The discussion will include:
How you can bring the voice of the customer into the organisation using simple metrics such as the Net Promoter® Score.
How you can create internal processes to swiftly and effectively close the loop on customer issues.
How you can use feedback to incrementally improve your products around your customer needs.
Let's continue the journey to double our e-commerce profits with a few questions: How well does my online store convert? Are my campaigns profitable? Do customers come back? What's my cost per acquisition and customer lifetime value?
These are questions that should be burning in all online shop owners' heads. They tell us when we will be out of business soon or when we are ready to scale as fast as we can get new inventory. The truth, sadly, often lies somewhere in the middle. Some of our products and campaigns are profitable, while others are dragging us down. And if we can't look at the numbers and see what works and what doesn't, we rely mostly on luck.
Let's talk about:
∙ Why Analytics matters in E-Commerce
∙ Improve your conversion tracking (#7/15)
∙ Manage your cookie consent well (#8/15)
∙ Better reporting means faster learning (#9/15)
∙ E-Commerce analytics - Q&A
The Future of Customer Engagement - Rusty WarnerAlterian
Campaign execution is dead, customer engagement is alive!
These slides guide you through the success stories and pitfalls of accomplishing true customer engagement with a well defined customer data & analytics strategy.
Particular areas covered are:
• Where is marketing headed?
• How do we get there?
• Who is doing it right?
• What if you get it wrong?
• How do you measure success?
How procurement can help shape retail’s evolution ProcurementIQ
As a procurement practitioner, you’re no stranger to seeing your profession evolve as business trends and the economy change. And those trends and changes are seriously affecting the retail sector right now. Join ProcurementIQ as we propose 3 exciting success strategies for retailers. As part of those strategies, we’ll discuss the critical role procurement will play in supporting retail as it evolves to meet consumers’ expectations.
Some topics we’ll touch on include:
- How competitors are teaming up to satisfy consumers and why procurement will be critical to forming strong partnerships
- Why experimenting could bring success and how purchasing can support departments ready to take new risks
- How procurement can play a key role in bringing on the right technologies to propel retail into the future
The document provides guidance on product management and user experience design. It outlines a 10-point framework for evaluating UX with principles like transparency, emotional rather than cognitive design, hierarchy of information based on customer needs, and progression that only exposes new functionality as users advance. The document also discusses defining business objectives, customer journeys, testing tactics, and implementing strategies through an iterative process of learning, testing and refining.
The document discusses key concepts related to customer experience including customer experience, customer experience management, customer experience optimization, and customer experience enablement. It defines customer experience as all interactions people have with a solution, customer experience management as treating customer relationships as assets to engage customers as advocates, customer experience optimization as aligning a company around buyer priorities for revenue/profit growth, and customer experience enablement as the bridge between customer feedback and engagement to build trust, loyalty and profits.
The document discusses the purpose and shifting role of sales forces. It notes that as products and services become more substitutable, the purpose of sales forces is moving from communicating value to creating value. It suggests sales forces need to take a consultative or enterprise approach focused on deeply understanding customer needs and customizing solutions in order to create enough value to justify their costs. The document advocates eliminating barriers between functions to organize work around core processes and create extraordinary value for key customers.
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
3. www.zenacitygroup.comwww.zenacitygroup.com
Best we can do is provide
value to our customers
Value = What you get compared to what you pay
𝑉 =
𝑊ℎ𝑎𝑡 𝑦𝑜𝑢 𝐺𝑒𝑡
𝑊ℎ𝑎𝑡 𝑦𝑜𝑢 𝑃𝑎𝑦
so . . . V>1= and V<1 =
Smart Play is to improve What you get
4. www.zenacitygroup.comwww.zenacitygroup.com
“What you Get”
– Two things:
– What you sell (Products and Services)
– Experience of purchasing and using what you sell
𝑉 =
𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑠&𝑆𝑒𝑟𝑣𝑖𝑐𝑒𝑠 + 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒
𝑊ℎ𝑎𝑡 𝑦𝑜𝑢 𝑃𝑎𝑦
– Impact Value by Improving Experience
– How? By creating a customer-centric view of experience and measuring
what’s important to them, not to you.
6. www.zenacitygroup.comwww.zenacitygroup.com
Omnichannel Experience
– EASE: A seamless, consistent experience across all channels of
communication on all devices.
– CHOICE: Giving customers control over when, how and why
they contact you.
– CONSISTENCY: A similar experience regardless of method and
contact.
– FLUIDITY: Flow of information across all channels of
communication to the benefit of the customer
7. www.zenacitygroup.comwww.zenacitygroup.com
Why Omnichannel Customer
Experience Matters?
– The customer-company relationship has changed dramatically.
– The journey in the way people buy has significantly different.
– The ROI of a great customer experience is far greater today.
– The cost of a poor customer experience is far more costly
today.
8. www.zenacitygroup.comwww.zenacitygroup.com
The “must have” omnichannel
customer experience metrics.
Measure your internal operations through the eyes of your customer
• Utilization
• Handle time
• Adherence
• Cost Per
Transaction
• Cost per
Resolution
•Speed to Resolution
•First Call Resolution
•Call Avoidance
• Customer Effort
• CSAT
• tNPS
• rNPS
Experience Effectiveness
EfficiencyEconomic
9. www.zenacitygroup.comwww.zenacitygroup.com
Use Metrics to improve the
Omnichannel Customer Experience
– Fewer Measures but do something with the Data
– Centralize data to avoid creating data silos
– OK to Roll-up but maintain channel-specific granularity for root
cause impact.
– Partner with key internal groups to share data and across all
touchpoints.
– Prioritize and Implement changes based on business impact,
not squeakiness
– Live and breathe customer-centricity!
10. www.zenacitygroup.comwww.zenacitygroup.com
What happens if you get it
right?
– Faster evolution (Better Products) to meet customer needs
– Larger, Stronger promoter communities within your customer
base
– Greater Revenue and Higher Margins
– Improved Value (Remember the Equation)
– Long-term success and growth