Dear Potential LABOR COST OPTIMIZATION AUDIT Client of Mine, LABOR COSTS UP? GUEST SERVICE SCORES DOWN? EMPLOYEES WASTING TIME? POOR PRODUCTIVITY? PROFIT COULD BE BETTER? Is it time for a garden-fresh set of eyes to look at your operations? For the cost of one FULL TIME EQUIVALENT EMPLOYEE (of which I can SAVE an organization in a heartbeat), I offer a laser focused LABOR COST OPTIMIZATION AUDIT for medium to large size HOTELS and CASINOS that have multiple Food & Beverage operations. The objective of the LABOR COST OPTIMIZATION AUDIT is to work with my clients; in evaluating their organizational structure by department looking for inefficiency & potential labor cost improvement, in identifying wasteful work processes, in increasing employee productivity/output levels, in intelligently eliminating unnecessary labor hours, in providing consistent guest service & quality levels and most importantly in OPTIMIZING THEIR LABOR COSTS. The LABOR COST OPTIMIZATION AUDIT requires the client contracting FOUR FULL WEEKS of my labor management analytical services ANNUALLY. I would visit the client's chosen property twice a year for two FULL weeks each visit. Please view my presentation to see the approach that I take and the affordable cost of my LABOR COST OPTIMIZATION AUDIT. It's THE best money your company will EVER spend! GUARANTEED! I look forward to hearing from you. Sincerely, Robert R. DeMonsi, Jr. E-mail: rdemonsijr@aol.com Mobile: rdemonsijr@aol.com

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LABOR COST OPTIMIZATION AUDIT - MY APPROACH AND DETAILS FOR MY POTENTIAL AUDIT CLIENTS
The Hotel or Casino Labor Cost Optimization Audit
A Professional Service Offered by Robert R. DeMonsi, Jr.

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The Hotel or Casino Labor Cost
Optimization Audit
To Be Completed by Robert R. DeMonsi, Jr.
My Approach and Details For My Potential Clients
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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Robert R. DeMonsi, Jr.
Labor Cost Optimization Expert
Thirty-nine years of labor cost management consulting
experience to the Hotel, Restaurant. Casino and Theme
Park Industries and ten years in Corporate Restaurant and
Private Club Management Operations.
• Robert R. DeMonsi, Jr. (Sole Proprietor)
• Digital Instinct LLC
• Productivity Management International
• The Hospitality Group Inc.
• Syn-Cronamics, Inc.
• Playboy, Inc.
• Restaurant Associates, Inc.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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What is Labor Cost Optimization?
 It is the development & implementation of a complete weekly
forecasting and labor cost management process.
 It is the development & implementation of fixed and variable employee
staffing guidelines based upon business process engineering, work
measurement and service & quality standards.
 It is the development & implementation of volume demand driven
employee scheduling practices by hour of the day.
 It is maximizing employee productivity levels, capacity and output.
 It is pro-active labor planning & labor utilization at various volume
levels applying established labor, service and quality standards.
 It is the intelligent elimination of unnecessary labor hours and labor
cost.
 It is the advanced planning of short & long term full-time and part-time
labor resources/headcount requirements seasonally.
 It is reducing employee overtime, turnover and benefits cost.
 “It is establishing a culture to provide world class customer
service & maximization of revenue at the best possible labor
cost.”LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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My Approach To The Labor Cost Optimization
Audit of Your Hotel or Casino
• I would begin your Hotel and/or Casino Audit process by scheduling
interviews with your department Managers with the focus being on
Volume Forecasting, Labor Standards, Employee Staffing & Scheduling,
Time & Attendance System(s), Labor Planning & Reporting and
operational challenges that affect their department labor cost.
• I would perform extensive “on the floor” observations of various
operating departments job positions to identify potential employee
productivity/output, labor cost, quality and guest service improvement.
I would conduct a comprehensive review of:
• The entire organization structure – looking at it’s efficiency, span of
management control and the potential for improvement.
• Historical labor usage versus actual business volume.
• Year-over-Year labor cost comparison for all positions.
• Labor compendiums, labor budgets and labor reports.
• Labor standards and actual performance to standard.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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My Approach To The Labor Cost Optimization
Audit (cont.)
I would conduct a comprehensive review of: (cont.)
• Employee missed meal breaks and their associated annual cost.
• Employee turnover statistics.
• Actual full time to part time employee ratios.
• Approved open position requisitions.
• Volume forecasting accuracy of all key labor drivers.
• Guest surveys and scores.
• Guest traffic patterns for justification of F&B outlets hours of operation.
• Engineering department Preventive Maintenance work completed and
not completed for all property equipment and hotel guest rooms.
• Labor hours of work backlog by type for the Engineering department.
• Actual Hotel Room Attendant Guest Room Cleaning Credits assigned
versus the established Guest Room Cleaning Credit Standard.
• Employee training and training materials.
• Temporary/outside contract labor and it’s control (if utilized).
• Potential annual labor cost savings.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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My Approach To The Labor Cost Optimization
Audit (cont.)
 Evaluation of These Key Labor Management System Components:
– FORECASTING – estimating future customer volume and how far out.
– LABOR STANDARDS - understanding how many employees / labor hours
are needed to service different levels of customer volume according to
established service expectations.
– SCHEDULING - using forecasts & labor standards to determine staffing
needs and then communicating work requirements to employees.
– TIME & ATTENDANCE - recording the actual labor hours incurred.
– LABOR REPORTING & MANAGEMENT INFORMATION - answering the
question: “How was the quality of service offered to our guests while
managing our labor costs versus our established labor standards?”
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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Labor Cost Optimization Audit Details
 The typical property configuration/profile for an Audit would be:
 A 300 to 500 rooms stand alone Hotel with four or less Food Outlets plus
Bars.
 A medium to large size stand alone Casino with Slots and Table Games,
etc. with four or less Food outlets plus multiple Bars.
 A 300 to 500 rooms Hotel with an adjoining medium size Casino with four
or less total Food Outlets plus multiple Bars for both properties
combined.
 Two on site visits annually at two weeks per visit (14 full work days per visit)
once every six months.
 The number of weeks per visit could be revised upwards depending on a larger
property size with more F&B Outlets.
 The annual Audit professional fee is $30,000 and is $15,000 per visit. (The
total fee is the annual labor cost savings of one Full Time Equivalent Employee.)
 The number of weeks per visit could be revised upwards depending on a larger
property size with more F&B Outlets which would affect the cost upwards.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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Labor Cost Optimization Audit Details (cont.)
 Room accommodations (with Internet) and meals with gratuity (no alcohol)
are to be provided for the two on site visits.
 Airfare, airline baggage fees, ground transportation, car rental (with gasoline
cost) and tolls are to be reimbursed.
 A Microsoft PowerPoint® Presentation consisting of; data, charts,
observations and recommendations by department will be made online/by
phone with Executive management two to three weeks after each visit.
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS

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Next Steps
If you are the Hotel or Casino Executive Decision Maker who can
approve this Labor Cost Optimization Audit for your property/
properties then please contact me at your earliest convenience for a
discussion concerning;
 The Scope of the Audit, the Audit Approach and the Deliverables to
you the Client.
 The man-weeks required for the two Audit visits.
 Contractual Matters (the professional fee plus specific expenses to be
reimbursed and billing).
 Signed letter of agreement by both parties and the retainer to be
received before commencement of the first visit.
 The first Audit Schedule Date, the Audit Logistics and the Audit Data
Requirements.
Robert R. DeMonsi, Jr. @ (941) 730-8297 or rdemonsijr@aol.com
LABOR COST OPTIMIZATION AUDIT - MY APPROACH & DETAILS FOR MY POTENTIAL AUDIT CLIENTS