Content strategy and earned media have huge potential to help brands better serve their customers, but many struggle to change old habits and ways of working. This book shares many of the things that we in the Brilliant Noise team have learned in recent years about developing and scaling a branded content organisation.
How leading brands are creating fanatical followings and ludicrous loyalty by doing things differently. This presentation will teach you:
- The single biggest marketing mistake CMO's and marketing directors are making.
- The four critical things every brand needs to figure out, ASAP!
- Why creating a cult following has nothing to do with buying ads.
51 Types of Marketing Strategies in Use TodayPeter vinosh
An organization's strategy combines all of its marketing goals into one comprehensive plan. A good marketing strategy should be drawn from market research and focus on the product mix in order to achieve the maximum profit and sustain the business. The marketing strategy is the foundation of a marketing plan.
The Ten Step Guide to Creating Your Multi-Channel Marketing Strategy Netplus
With so many choices, channels and constraints how do you prioritize your budgets and resources to maximize the impact of your interactive marketing?
This webinar will cover how to:
• Get buy in from key stakeholders
• Construct concurrent or consecutive programs so they support and enhance each other
• Prioritize efforts across channels based on what really matters
• Separate test budgets from working budgets
• Develop and execute actionable dashboards
• Deciding which channels make sense for the audience and content
Speakers
Robin Neifield, CEO, NetPlus Marketing
How leading brands are creating fanatical followings and ludicrous loyalty by doing things differently. This presentation will teach you:
- The single biggest marketing mistake CMO's and marketing directors are making.
- The four critical things every brand needs to figure out, ASAP!
- Why creating a cult following has nothing to do with buying ads.
51 Types of Marketing Strategies in Use TodayPeter vinosh
An organization's strategy combines all of its marketing goals into one comprehensive plan. A good marketing strategy should be drawn from market research and focus on the product mix in order to achieve the maximum profit and sustain the business. The marketing strategy is the foundation of a marketing plan.
The Ten Step Guide to Creating Your Multi-Channel Marketing Strategy Netplus
With so many choices, channels and constraints how do you prioritize your budgets and resources to maximize the impact of your interactive marketing?
This webinar will cover how to:
• Get buy in from key stakeholders
• Construct concurrent or consecutive programs so they support and enhance each other
• Prioritize efforts across channels based on what really matters
• Separate test budgets from working budgets
• Develop and execute actionable dashboards
• Deciding which channels make sense for the audience and content
Speakers
Robin Neifield, CEO, NetPlus Marketing
How does Marketing Strategy Create Value for Customers Journey?PPCexpo
Dow does Marketing Strategy Create Value for Customers Journey?
The opening passage of Charles Dickens’ A Tale of Two Cities paints a reflection of pre-revolution Paris and London. It is also a reasonably accurate description of the state of marketing in the Digital Age.
STRATEGIC CONCEPTS IN FESTIVE AND TẾT SEASON - 2021Perry Cao
Busy business owners, marketers and advertisers are loading more than 200% efforts in THIS periods of time. Diversified reports, researches and complex information are overloading their minds to be outstanding in the competitive season. I hope you guys are managing things well.
In the recent uncertainty, I believe that we have better assumptions to what should be done, from Strategies to Implementations, for the Festive & TET.
In March, you guys planned for the whole year of circumstances and next pages of business in 2021. However, the spacing blank in your strategies with top-line ideas might be confusing you at the moment because the changing behaviours and uncertainties are still right in front of us, daily.
I am having in depth observation, talks, questions & seeing my connections as well as their connections in the daily life. I would love to share again what is basically described in TET & Festive Season in Vietnam. Hope the Strategic Concepts, ( I assume you might known them before, but in differently situational thoughts) help your business someways.
Enjoy the Read and please feel free to contact me for further relevant discussion if any.
Best Regards,
Perry Cao
Covid-19 and Marketing - A Briefing to Marketing LeadersHarry Guild
Covid-19 represents a humanitarian challenge that is unprecedented in recent times. How can brands stay trading, stay helpful and emerge stronger?
Hopefully, this will help. Will Lion, Managing Partner at BBH, shares the key principles, thinking and data points on marketing in the time of COVID-19 - and encourages you to steal as much of it as you need.
Ebook content marketing conversations priorities, problems and predictions f...King Content
CONTENT MARKETING CONVERSATIONS: PRIORITIES, PROBLEMS AND PREDICTIONS FOR 2015
10 marketing leaders from across APAC share
where they are focusing their marketing
budget and energy in 2015.
Success at retail is about creating great experiences. Just like dating.
Sources:
1. 2011 Rightnow Customer Experience Impact Report
2. Harbor Industries: Industry Trends and Insights
3. Kissmetrics - The Price of Bad Customer Service
4. Forrester / The Business Impact of Customer Experience, 2012
5. Dr4ward / What is Social Currency and How Does it Effect Social Commerce? Infographic
Brand Advocacy and Social Media - 2009 GMA ConferenceBrandon Murphy
Businesses must strategically align behind creating advocates for their brands. This presentations shows companies how to focus on advocacy and spark it with social media. It was given in partnership between 22squared and Deloitte at the 2009 GMA Social Media Conference in New York.
52 Social Media Strategies To Explode Your 2014Clement Wong
Explode Your 2014 Social Media Marketing With 52 Social Media Strategies - 1 Strategy For Each Week!
Learn why some B2C companies almost always generate sales, brand loyalty, and FREE brand awareness using measurable social media marketing.
Uncover the secrets of the measurable social media firm that kickstart 3M, Qatar Airways, Solidworks, Phyto to measurable social media success.
You will discover:
--> The new advertising product that Facebook has that they only give to select advertisers (and you can use it NOW)
--> The method to create contagious content that would stop your audience from unliking your page (it's easier than you think)
--> Learn how to identify, respond, and solve a social media crisis
--> Learn how to convert sales and generate leads on social media
--> Discover how to set up tracking on social media instantly with just 5 clicks.
--> and some more social media bonus.
Shopper marketing encompasses a wide array of delivery mechanisms and promotional tactics that can be used to reach consumers along the path to purchase, from demand generation through the entire shopping process to post-purchase relationship management.
Are You Listening To Your Customers? Engage Customers Like Never Before.SAP Asia Pacific
Social Media channels offer marketers a rich opportunity to really engage their customers like never before.
Sadly, customer engagement today has namely been oneway' with many marketers using Social Media as a Digital Megaphone to shout about their Brand and Products in the hope that someone will 'like' them and find their 'content' funny.
This presentation explores the challenges marketers face in effectively engaging todays digital natives, as well as the opportunities that Social Channels offer them in really being able to 'listen' to their customers and harness insights on what is influencing them so as to be able to craft content that is both contextual and relevant.
Learn best practices for developing integrated multichannel marketing campaigns using social media, email, creative design and direct mail. Integrating these channels into the marketing mix will produce meaningful results that will keep your customers coming back for more.
The consumerization of B2B technology is dramatically changing how decision-makers research, discover and engage with peers in their journey. During this keynote presentation, author, digital anthropologist and Altimeter Group principal analyst Brian Solis, will uncover the innovative strategies B2B brands are implementing to better adapt to the increasingly complex and cross-channel decision-making experience. Using his own research, analysis and experience with B2B companies as a baseline, Brian will share his perspectives and real life examples of how B2B brands can:
-Understand new disruptions in the modern decision-making journey
-Humanize the B2B buying experience using more emotive and personalized approaches
-How information and peer-insights have evolved in key touch-points
-Help buyers manage risk in the selection process
ZenithOptimedia is championing a new strategic approach to communications planning that sees a radical rethink of the way clients prioritise and allocate resources across paid, owned and earned media.
How does Marketing Strategy Create Value for Customers Journey?PPCexpo
Dow does Marketing Strategy Create Value for Customers Journey?
The opening passage of Charles Dickens’ A Tale of Two Cities paints a reflection of pre-revolution Paris and London. It is also a reasonably accurate description of the state of marketing in the Digital Age.
STRATEGIC CONCEPTS IN FESTIVE AND TẾT SEASON - 2021Perry Cao
Busy business owners, marketers and advertisers are loading more than 200% efforts in THIS periods of time. Diversified reports, researches and complex information are overloading their minds to be outstanding in the competitive season. I hope you guys are managing things well.
In the recent uncertainty, I believe that we have better assumptions to what should be done, from Strategies to Implementations, for the Festive & TET.
In March, you guys planned for the whole year of circumstances and next pages of business in 2021. However, the spacing blank in your strategies with top-line ideas might be confusing you at the moment because the changing behaviours and uncertainties are still right in front of us, daily.
I am having in depth observation, talks, questions & seeing my connections as well as their connections in the daily life. I would love to share again what is basically described in TET & Festive Season in Vietnam. Hope the Strategic Concepts, ( I assume you might known them before, but in differently situational thoughts) help your business someways.
Enjoy the Read and please feel free to contact me for further relevant discussion if any.
Best Regards,
Perry Cao
Covid-19 and Marketing - A Briefing to Marketing LeadersHarry Guild
Covid-19 represents a humanitarian challenge that is unprecedented in recent times. How can brands stay trading, stay helpful and emerge stronger?
Hopefully, this will help. Will Lion, Managing Partner at BBH, shares the key principles, thinking and data points on marketing in the time of COVID-19 - and encourages you to steal as much of it as you need.
Ebook content marketing conversations priorities, problems and predictions f...King Content
CONTENT MARKETING CONVERSATIONS: PRIORITIES, PROBLEMS AND PREDICTIONS FOR 2015
10 marketing leaders from across APAC share
where they are focusing their marketing
budget and energy in 2015.
Success at retail is about creating great experiences. Just like dating.
Sources:
1. 2011 Rightnow Customer Experience Impact Report
2. Harbor Industries: Industry Trends and Insights
3. Kissmetrics - The Price of Bad Customer Service
4. Forrester / The Business Impact of Customer Experience, 2012
5. Dr4ward / What is Social Currency and How Does it Effect Social Commerce? Infographic
Brand Advocacy and Social Media - 2009 GMA ConferenceBrandon Murphy
Businesses must strategically align behind creating advocates for their brands. This presentations shows companies how to focus on advocacy and spark it with social media. It was given in partnership between 22squared and Deloitte at the 2009 GMA Social Media Conference in New York.
52 Social Media Strategies To Explode Your 2014Clement Wong
Explode Your 2014 Social Media Marketing With 52 Social Media Strategies - 1 Strategy For Each Week!
Learn why some B2C companies almost always generate sales, brand loyalty, and FREE brand awareness using measurable social media marketing.
Uncover the secrets of the measurable social media firm that kickstart 3M, Qatar Airways, Solidworks, Phyto to measurable social media success.
You will discover:
--> The new advertising product that Facebook has that they only give to select advertisers (and you can use it NOW)
--> The method to create contagious content that would stop your audience from unliking your page (it's easier than you think)
--> Learn how to identify, respond, and solve a social media crisis
--> Learn how to convert sales and generate leads on social media
--> Discover how to set up tracking on social media instantly with just 5 clicks.
--> and some more social media bonus.
Shopper marketing encompasses a wide array of delivery mechanisms and promotional tactics that can be used to reach consumers along the path to purchase, from demand generation through the entire shopping process to post-purchase relationship management.
Are You Listening To Your Customers? Engage Customers Like Never Before.SAP Asia Pacific
Social Media channels offer marketers a rich opportunity to really engage their customers like never before.
Sadly, customer engagement today has namely been oneway' with many marketers using Social Media as a Digital Megaphone to shout about their Brand and Products in the hope that someone will 'like' them and find their 'content' funny.
This presentation explores the challenges marketers face in effectively engaging todays digital natives, as well as the opportunities that Social Channels offer them in really being able to 'listen' to their customers and harness insights on what is influencing them so as to be able to craft content that is both contextual and relevant.
Learn best practices for developing integrated multichannel marketing campaigns using social media, email, creative design and direct mail. Integrating these channels into the marketing mix will produce meaningful results that will keep your customers coming back for more.
The consumerization of B2B technology is dramatically changing how decision-makers research, discover and engage with peers in their journey. During this keynote presentation, author, digital anthropologist and Altimeter Group principal analyst Brian Solis, will uncover the innovative strategies B2B brands are implementing to better adapt to the increasingly complex and cross-channel decision-making experience. Using his own research, analysis and experience with B2B companies as a baseline, Brian will share his perspectives and real life examples of how B2B brands can:
-Understand new disruptions in the modern decision-making journey
-Humanize the B2B buying experience using more emotive and personalized approaches
-How information and peer-insights have evolved in key touch-points
-Help buyers manage risk in the selection process
ZenithOptimedia is championing a new strategic approach to communications planning that sees a radical rethink of the way clients prioritise and allocate resources across paid, owned and earned media.
Brands today have an unprecedented opportunity to engage with consumers in more and more meaningful ways. The media landscape has been transformed. The industry has fragmented, digital channels and platforms have proliferated, and social networks have created an expectation among consumers that brands will engage them directly. In such a climate, business and marketing leaders have rushed headlong into publishing—they’d be foolish to stay on the sidelines—but few brands have been successful. One of the major reasons brands fail at publishing is they lack the strategic vision, talent, process, and technical infrastructure required to support the ongoing creation of effective content.
This report gives an overview of developments forcing brands to become publishers, outlines the signs of brand publishing success, and presents the key investments in capabilities needed to get there.
Let customer insight guide your bank's content marketing strategySounds About Write
While many banks and financial institutions continue to turn to content marketing to engage their prospective buyers and customers, the reality is the overwhelming majority are struggling to achieve success.
Ahead of the marcus evans CMO Summit 2022, read here an interview with Joanne Woo discussing why companies need to transition to movement marketing, and how they can activate their brand’s purpose.
How the crumbling foundation of the advertising industry as we know it is making way for a new, more valuable one.
At 2mrw, we asked ourselves, “What if…”; what if all that advertising money could actually be spent in a more effective way where people benefited more than the advertising industry. To that end, we’re releasing findings through a detailed white paper.
Most global industries have changed and are evolving at a quickening pace due to technological advancements in device and distribution. The film, music, photography, news and media industries will never be the same. These industries continue to evolve dramatically and there have been many winners and losers throughout the process. Why has the advertising industry fundamentally remained the same?
THE COLLAPSE AND REBIRTH OF ADVERTISINGJohn McGarry
At 2mrw, we asked ourselves, “What if…”; what if all that advertising money could actually be spent in a more effective way where people benefited more than the advertising industry. To that end, we’re releasing findings through a detailed white paper.
Most global industries have changed and are evolving at a quickening pace due to technological advancements in device and distribution. The film, music, photography, news and media industries will never be the same. These industries continue to evolve dramatically and there have been many winners and losers throughout the process. Why has the advertising industry fundamentally remained the same?
What can start-ups do to accelerate their DTC strategyAdrian M Odgers
This deck was presented as part of a Fireside chat session at ProVeg International's start-up Incubator, a leading accelerator for food startups.
It focuses on providing key ideas, strategies and tactics start-ups can use to inform and accelerate their DTC strategy (direct to consumer).
Marketing is often not properly understood yet it is critical to every business. In this slideshare, Marketing Minds covers the following:
* Explains what is marketing in the simplest form
* Explains the difference between marketing and sales
* Biggest challenges that has changed marketing
* How these changes are predicted to affect business including marketing trends and predictions.
How content operations can become your marketing super power - featuring adid...Brilliant Noise
Producing consistent, customer-focused content requires considerable investment – are you maximising the ROI for your organisation?
For maximum efficiency engaging creative must be supported by strategy and operations.
UK marketers allocate 31% of their budget to content marketing but 70% of marketers lack the consistent or integrated content strategy needed to succeed.
Brilliant Noise helps brands to increase the efficiency of their content by 500% and customer engagement by 200%.
Industry experts will share their learnings and recommendations:
- Kris Ekman, Global Director Social Products and Services, adidas
- Sarah Jones, Senior Manager Digital Content and Social Media, Amex
- Antony Mayfield, CEO, Brilliant Noise
2016 briefing event featuring Forrester Research. We present the key actions to help organisations connect more in 2016: both with their customers and across silos in their organisation.
2016 briefing event featuring Forrester Research. We present our key content trends to help brands connect more in 2016: both with their customers and across silos in their organisation.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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2. Contents
Introduction
The challenge and the opportunity for content at scale
The marketing shift
The customer decision journey
How to transform your brand’s content organisation
First, know where you are
Making the business case for content
Discovery
Designing your content organisation
Pilot and scale
Conclusion
Appendix
02
03
05
08
10
11
13
17
20
23
25
26
3. Introduction
Content strategy and earned media have huge
potential to help brands better serve their customers,
but many struggle to change old habits and ways of
working. This means that content is underinvested
in too often. It means that brands are evolving more
slowly than they could, and losing opportunities
to keep and gain customers as a result.
This book shares many of the things that
we in the Brilliant Noise team have learned
in recent years about three things ›
02 | Brilliant Noise
1. How marketing
is changing, with
content at the
centre of those
changes.
2. How to make the
case for developing
your organisation’s
ability to tell
stories at scale.
3. Planning and
preparing scalable
content and
earned media
programmes.
Thank you for downloading or picking
up a copy of Stories that scale.
4. The challenge and the opportunity
for content at scale
Content on the front-line of digital transformation
Brilliant Noise | 03
The frustration of battling to get digital
marketing, especially earned media,
to be a priority in an organisation is
intense. Teams doing this must take
heart from connecting their challenge
with the broader revolution that is
happening in business.
Digital is disrupting every industry.
A Forrester study found that 75% of
organisations had a digital strategy
- often called digital transformation
- but only 15% of executives felt
they had the right skills to execute
on it. What this tells us is that most
companies acknowledge the huge
challenges of digital disruption,
but fewer know exactly what it
is that they should be doing.
Marketers have long been among the
first to feel the impact of digital in
the organisation, because customers
and the media have been the first
to be changed by the web. They are
still often at the edge when it comes
to seeing the need for change.
Major brands that have recognised this
at a strategic level have been working
hard for years to change. Burberry
set its vision to become “the world’s
first digital luxury brand” in 2008 and
Coca-Cola, one of the world’s biggest
advertisers, announced in 2011 that
it would put 20% of its budgets into
inbound media (its term for earned
media - i.e. social, content and search).
Those that have not changed are
bemused or in denial about the
declining effectiveness of their
media habits. Brand managers
sticking to old marketing habits
explains why advertising is over-invested
in versus other ways of
communicating with customers.
New players in any market don’t trouble
themselves with old forms of marketing.
Born digital, these companies ignore or
de-prioritise advertising and go straight
for the things that matter most to
customers, that reach them fastest and
most effectively. Online engagement,
great service, point of sale and most
importantly of all - great products.
5. Why content?
Content is everything. It’s what you have to inspire the
consumer, to answer their questions, solve problems,
surprise, inform and delight them. Content needs
to be at the core of marketing organisations work -
content connects and flows through every discipline,
between the customer, the product and the brand.
Paid media - advertising - still has a role to play,
just not the central, defining role in marketing
that is allocated 90% of resources.
04 | Brilliant Noise
“ There used to be ads
and then content.
Now there is just
good content
and bad.”
CMO of Diageo.
6. Brilliant Noise | 05
Five ways content and marketing are changing
Campaigns
Interruption
Ads
Reach
Acquisition
Programmes
Engagement
Content
Utility
Retention
The marketing shift
7. From campaigns
to programmes
The campaign was the organising
principle of marketing planning in
the broadcast age. When content
was temporary and reach was
everything, we focused our resources
on punching through to the attention
of our audiences in a focused burst.
Our entire industry - work processes,
billing, teams - has been revolving on
that single principle. Which makes
it so difficult to move away from,
especially for big network agencies.
Now content can live online for a long
time, waiting for millions of audiences
of one, rather than one audience
of millions. We need to organise
programmes that are always-on, always
there when the customer needs it.
From interruption
to engagement
Want we wanted in the broadcast
age was cut-through, to get in front
of the customer as they watched
06 | Brilliant Noise
their programme, turned the page
or turned a street corner and were
stopped in their tracks by our
big beautiful advertisement.
Now that the customer is in charge, they
avoid interruptions at almost any cost.
They pay for ad-free content, download
banner-ad blockers, click the browser
option to stop pop-ups. And when
some interruption gets through - they
resent it, they think less of the brand
and less of all brands. A study by Havas
Media last year of 134,000 consumers
around the world found that a majority
wouldn’t care if 73% of brands
disappeared - the number was even
higher in Europe and America (93%).1
From ads to content
Because ads worked so well in the
broadcast age, they became the centre
of the marketing world. For lay people
“advertising” and “marketing” are still
synonyms. The ad, usually a 30-second
spot, was the bright light that the rest of
the marketing mix swirled around, trying
to serve, to amplify, to complement.
1 http://www.economist.com/news/business/21595412-brands-are-finding-it-hard-adapt-age-scepticism-
we-want-be-your-friend
8. Brilliant Noise | 07
From reach to utility
Some started talking about “being
useful” as the prime directive for
marketing in 2006. Now the idea has
entered the marketing mainstream,
blessed by the analysts of Forrester.
It chimes with a sense of “ask not
what the customer can do for you, but
what you can do for your customer”.
When everything is ignorable,
telling stories and creating content
that is useful and has value for the
customer has become far more
important than a notional number of
impressions or people who happened
to be on a website at the same
time as your ad (when they were
99.8% likely to ignore it anyway).
From acquisition to
retention
Where marketing has focused solely
on acquisition, brand marketers are
beginning to understand the power of
retention. The rise of advocacy-focused
metrics, and rising direct marketing
costs - for instance, when cost per
acquisition rises close to the profit
from that sale - means that loyalty and
life-time customer value become more
of a priority. According to analysts, still
only 20% of CMOs prioritise retention.
Expect that proportion to rise.
9. The customer decision journey
The place to start in planning how
content should work for your brand
is with the customer. In its 2010
article published in the Harvard
Business Review, ‘Digital Branding:
You’re Spending in All the Wrong
Places’ - McKinsey & Co rejected
the sales funnel as unsuited for the
digital age and offered us instead
its version of the customer decision
journey, dubbed “the loyalty loop”.
08 | Brilliant Noise
In place of the funnel’s sole focus
on getting to the sale, the customer
decision journey is about getting the
customer to become an advocate, by
winning their trust and delight at each
stage of their journey to purchase
and on into becoming an advocate.
Consider
Advocate
Bond
Enjoy
Buy
Evaluate
10. Brilliant Noise | 09
Buy, beg or borrow a copy of the
original article if you’ve not read it,
but in summary the stages of the
customer decision journey are:
- Consider: Customer is aware of
their need and of some brands that
might meet it.
- Evaluate: They are comparing
options.
- Buy: They make a decision and go
through the purchase process.
- Enjoy: Using the product.
- Bond: Developing trust as the
product is reliable and problems are
well dealt with.
- Advocate: Active recommending
of the product to others.
Content has a role throughout the
customer journey. Ask yourself, what
does your customer need in terms of
content at each stage of the journey?
The other powerful question a marketer
can ask is: where in the journey are
we spending most of our resources?
The answer for incumbent brands in
markets is usually that most is being
spent at the awareness / consideration
phase. Sometimes no money at
all is spent at or past the point of
purchase - the marketer’s job is done.
A brand is a promise kept, the saying
goes, but somehow marketing has
drifted into just making promises.
11. How to transform your brand’s
content organisation
There are six steps to consider to get change
underway with your content. We will walk through
each one’s considerations and share some tools
and examples, but in summary they are:
1. Know where you are. Understand
what stage of the digital journey
your company is at, and what your
content organisation looks like.
2. Make the case for change. How to
get backing from leadership, your
colleagues and partners.
3. Pilot and scale. Rapidly evolving
the content organisation your
company needs.
4. Discovery. Understanding your
customer’s needs and how to
connect your business with them.
5. Designing your content
organisation. Creating a team
with everything it needs to succeed
and scale.
6. Telling brand stories at scale.
Stories for and by customers,
content for now and the long-term.
Connecting content to offers
and sales.
10 | Brilliant Noise
12. Brilliant Noise | 11
First, know where you are
Understanding your company’s
level of digital sophistication.
Types of Content
Organisation
- Trickle-down:
Strong global
creative direction,
purpose
and principles, light
touch governance
with independent
markets executing.
- Federated: Strong
central and regional
hubs creating
content and
localising for each
market. Dedicated
editors/community
managers are part
of a regional team.
Europe
Centre
Asia
Europe
Africa
America
Global
Asia
Trickle-down
Federated
13. - Central: Strong
global team and
light local resource
to implement /
localise content
- Networked:
Central resource
enables sharing and
governance between
strong local /
regional teams -
best practice and
content travels in all
directions.
You may recognise these
roles and structures
as existing in your
organisation at the
moment, or as being
ways to organise in the
future. The approach
that is right for your
organisation isn’t
something you need to
be clear on immediately
- the recommendation
may be something
to decide after you
have run a pilot.
12 | Brilliant Noise
Centre
Asia
Europe
Africa
America
Global
Centre
Asia
Central
Networked
14. Brilliant Noise | 13
Making the business
case for content
Depending on the leaders and
colleagues you need to win over
there are three types of cases you
need to make. Sometimes you
will need to make all three.
In making a clear case for change
you need to remember two things
about what you know and the way
you think that will get in the way.
Steven Pinker describes the “curse of
knowledge” that gets in the way of a
lot of business communications.2 We
use jargon without knowing it, not
because we want to sound clever, but
because we literally forget that other
people don’t know what we know. As
a digital marketer, most people won’t
understand two things that you have
a deep grasp of: the extent to which
digital is disrupting business and how
marketing’s organising principle has
shifted from advertising to content.
The business case
This is senior leadership, perhaps as
high as the board. It needs to be a
strategic case, but led with the most
clear and tangible numbers possible.
When you talk about things that matter
to you as a content or marketing
professional, remember the sales
axiom - always append your point with
“which means that” (WMT) to translate
it into a business outcome or benefit
that will make sense to others in your
business - especially leadership teams.
- Revenue. How will better content
strategy lead to more sales and
higher customer lifetime value?
Find out what the numbers that
matter to your leaders are - what
are the targets or key performance
indicators (KPIs) that they look at
first, that they measure their own
performance by. Your own view
of why to invest in content may
be guided by gaining customer
advocacy - but what does that mean
in terms of sales. Find colleagues
or analyst partners who can help
build a model to project sales, if you
haven’t got one already.
- Strategic priorities. Less important,
but a supporting argument, can
be connecting your case for
investment in content and earned
media to strategy or initiatives being
championed by your leaders. If
there is a customer-centric or digital
programme being worked on, your
content project can be explained in
that context.
- Competitive threats. Business
efficiency can also be an important
number, but it won’t grab the
attention of leaders like sales and
revenue. Connect your approach
with their priorities, and revenue and
sales are likely to be high up the list.
This is sometimes hard to do, but
if you can’t connect your vision for
content strategy with revenue, you
don’t have a solid business case.
2 The Sense of Style, by Steven Pinker http://stevenpinker.com/publications/sense-style-thinking-
persons-guide-writing-21st-century
15. - Third party validation. As well
as data from your business, use
third party analyst and business
press commentators to emphasise
your case - but make sure you’re
talking about things that connect
to revenue, not concepts like
engagement or share of voice that
will feel softer to a business leader.
Hit them with your big numbers first
then step back to show the strategic
trends and your workings-out separately.
It’s the big revenue numbers that will
be what they remember and that will
frame their conversations with other
people who have a stake in the decision
or an influence on their thinking.
14 | Brilliant Noise
Capex vs. campaign
Organisations, like many
marketers, think about budgets
in terms of campaigns. So
when we use metaphors like
“infrastructure” and “supply
chain” in connection with content,
there is more than a useful parallel
in organisational terms. When you
develop infrastructure or build
supply chains you invest for the
long term, not for a twelve-week
campaign cycle. The change that
is needed in content and digital
marketing organisations isn’t
something that can be squeezed
into a campaign budget.
When you are putting together
a detailed business case, it is
important to point this out and
to separate out the infrastructure
investment (tech, creating
new ways of working, etc.)
and the campaign investment
- content that will go through
the system to test it out or
as part of usual activity.
16. Brilliant Noise | 15
The operational case
Forrester talks about the need for
operational excellence (OEX) to
support customer experience (CX).
This is very relevant to scaling
content in an organisation - great
ideas and content will not reach
customers at the right times and in
the right media unless things are
running smoothly operationally.
Because most organisations developed
their structures in the age of broadcast
media and communications, there
is no global or organisation-wide
system for this to happen.
When creating the operations case
for investing in content at scale the
main argument and data points will
be efficiency. Content happening in
pockets, or being pushed out from
the centre to different products,
audiences and territories will be
inefficient in several ways that
you can measure and improve.
- Cost of creating and
distributing content. The cost
of creating a piece of content and
distributing it is likely hidden. Test
your systems by tracking content
from planning to its distribution
to customers. How long does
it take and how much time in
agency fees, licences and people’s
time is involved? Cost per unit of
content can be surprising and be a
compelling piece of data in arguing
why things need to change. It also
provides a comparison for you
to measure.
- Use and re-use of content.
If content is being created in
central or regional centres and then
shared with local teams to use, then
measure how much is actually used.
Large amounts of content not being
used shows that there are efficiency
gains to be made.
- Content lifetime value. How long
are major pieces of content useful
for once they are created? While
“flow” content like tweets and
Facebook posts will only last a
short while (see Robin Sloan’s stock
& flow model for content), higher
value content on your website
and elsewhere will have value to
customers for far longer. Is this
measured? Are there content
assets that are hidden and
therefore under-used?
17. The creative case
So we’ve made the case for persuading
the organisation’s head about the need
to invest in the content infrastructure
to be able to tell its stories at scale,
but what about its heart? The creative
minds in-house and in agency partners
need to be onboard to be able to tell
compelling, true stories about the brand.
Here are some insights that help
make it clear that the industrial
metaphors and business-speak
needed for a business case don’t
mean that creative will be held back.
- Better briefs. No creative is scared
of constraints - they love them.
The looser the brief, the harder it
is to be successful. The clarity that
developing a customer-focused,
content infrastructure of systems,
teams and ways of working makes
for better briefs, then better
ideas and ultimately content that
resonates with customers. Because
it has been designed for the
customer and their needs.
- Customers > Cannes. When the
customer is too distant, or too
general and ill-defined, other
considerations creep in - other
ways of getting validation for your
work. Like awards. Awards are
great boosts for confidence, but
creating content for awards panels
16 | Brilliant Noise
means you’re aiming at the wrong
audience. The test of great creative
is whether customers love it, use it
and share it.
- Closer to customers. All of these
points are about getting creative
and editorial teams closer to
the customers. Better planning
processes also bring better insights
about customers and more frequent
feedback. Ideas can be improved
upon with audience responses
coming through direct to creators.
18. Brilliant Noise | 17
Discovery
The content supply chain
Source
Optimise
Schedule
Distribute
Engage
Moderate
Engagement metrics
Direct value
Business objectives
Community
Members
Media
Influencers
In-house
People
Experiences
Brand campaigns
Promotions
Partners
Editorial
Opportunities
Stories
Commissioned
Publish
Measure
19. We are used to hearing the phrase “supply chain”
connected with manufacturing and logistics more
than the world of media, marketing and content. It’s
a useful way of thinking about how content works in
organisations, as it makes us think about the processes
in new ways. Marketers will think about story,
customer, creative and campaigns more easily than the
complex systems for creation and delivery, especially
on the web.
This model describes at three elements of the
content supply chain:
1. Source. All of the different teams and activities that
produce content - from your actual editorial team or
agency, to customers and media.
2. Publish. How does content get to the customer?
We tend to think in terms of push activities, like
advertising and email, but search engines, social
media and your websites are also ways to distribute.
How are all of these optimised and used to get
content to the customer at the right time?
3. Measure. How are you evaluating and understanding
how customers are using your content? Does it
connect to business outcomes and loop back into
the planning process for creation elements?
18 | Brilliant Noise
“A supply chain is a
system of organisations,
people, activities,
information, and
resources involved in
moving a product or
service from supplier
to customer.”
Wikipedia definition.
20. Brilliant Noise | 19
Map out your content supply chain to understand:
- Opportunities for making more of content.
Starting with the simple model above, naming all of
the opportunities for creation.
- The true cost of content creation. Test how much
it costs to create content today. The costs of time
for multiple sign-offs, meetings and reviews can
mount up.
- Time to market. How long does content take to
reach the customer from being planned in the first
place, then briefed? The answer can be shockingly
long and reveal inefficiencies that need to be
removed.
- Content as an asset. Measure the value of different
types of content. For content which lasts a long
time, how does it grow or decline in value? Is
content under-used, or not measured at all beyond
a campaign?
21. Designing your content organisation
The content organisation planning canvas
We developed a model based around
six vital elements of a strong content
marketing organisation - nicknamed
“the 6Ps” - which we’ve used with
Brilliant Noise clients to audit and plan
content programmes and the teams
that run them.
It’s proved so useful that we now use
it in the style of a planning canvas,
inspired by the lean product and
business model canvas approach.
This is ideal for teams or pairs of
people planning together to get to
the challenges around their content
strategy faster. There’s a version of
the canvas in the appendix, but you
can also download an A3 canvas from
brilliantnoise.com/contentcanvas.
20 | Brilliant Noise
The six Ps of the model are:
- Purpose. The overarching reason
why your content exists. Purpose
applies to every piece of content,
not just specific campaigns. What
is it for? Who is it for? What is the
vision for the project? What benefits
will it create?
- Principles. The fundamental
propositions that form the
foundations of your content and the
ways of working to achieve them.
Variations of “customer first” and
“be useful” are often to be
found here.
- Platforms. The places online (and
off) that you will be publishing on
or distributing content through.
Also important - and too often
overlooked - are the collaboration
tools that will be used between
partners, teams and agencies to
keep the workflow as efficient
as possible.
- Processes. The systems and
workflows required to create,
publish and evaluate content. These
need to be carefully designed to
reduce friction, while managing risk.
Each sign-off and review adds to
the costs of the content. Planning
cycles need to be developed that
22. Brilliant Noise | 21
allow you to look far ahead but give
creative and editorial teams the
flexibility they need to respond to
opportunities in the short term.
- People. The people involved, the
amount of time, the skills and the
way they are organised. Design the
roles you will need, including project
management, data and community
managers. Often there will need to
be team members connecting you
to legal and other departments in
the company to speed up processes.
- Performance. Metrics, outcomes,
and ways of evaluating the project.
How real-time insights can
be gained.
When we audit content teams’ ways
of working and effectiveness there is
usually one or more of these elements
missing. Working carefully through each
to build a pilot project gives us a sturdy
base to start working from. Interestingly,
it is usually Purpose, Principles and
Performance that are weakest in cases
where there are problems. It makes
sense: people aren’t sure why they are
doing what they are doing beyond
ticking a box marked content in the
marketing mix, they aren’t clear and
agreed on how they should be doing
it, and their measurement isn’t telling
them what value they are creating.
24. Brilliant Noise | 23
Pilot and scale
There aren’t many brands that have
built digital marketing organisations
that can tell stories at scale. A pilot
and scale approach can be the best
way to understand what approach,
systems and ways of working are
going to be best for yours.
At Brilliant Noise we adopted the “pilot
and scale” principle after studying
major brands that have gone furthest,
fastest in digital, like Burberry, Coca-
Cola, Starbucks, LEGO and Zappos.
Among the things we saw they had
in common was that though they
had visionary leaders, they didn’t
have a grand plan for their digital
transformation in content. They started
trying things out and when they found
approaches that worked, they scaled
them, repeating them around the world.
For instance, Coca-Cola took its first
steps in social media with a blog
about its heritage, side-stepping the
potential for online critics to attack
its content. It worked so well that it
quickly began to allow other social
media and content initiatives. Its UK
corporate website was the first to
try a storytelling based approach to
content, with a front-page looking
more like a magazine than a stuffy
business - which was then followed
by its incredible Journey website.3
Take the following steps to get your
pilot project underway:
- Find a defined topic. Don’t try to
change everything - start with a
product, or territory or customer
group that will be fast to work with.
- Find a leader. You’ll need support
from someone senior in the
organisation to be a sponsor and
give you a mandate to try new
things.
- Cross-functional team. Getting
even part-time support from
across different teams will increase
the chances of success, finding
unexpected value and reduce
bureaucratic hurdles.
- Focus on one hero metric
(but don’t forget to measure
everything you can). Just winning
on one metric can show that it
is worth extending the pilot or
taking it to the next stage. Showing
an efficiency gain or a rise in
engagement can show the idea has
promise.
- Tell the story. You need to be an
internal marketer for your own pilot
- tell the story every way you can,
to anyone who is interested. Let
the word spread and you will build
momentum.
3 http://www.coca-colacompany.com
25. The fantastically successful LEGO social media
content team have taken pilot and scale to a logical
extreme with $100 campaigns. It allows a budget
of $100 for campaigns to make the team members
think harder about the idea than the execution.
Letting a thousand $100 campaigns bloom is a
much smarter way of finding great ideas than one
$100,000 idea that you’re not sure will work.
Every aspect of developing a content organisation
benefits from a pilot and scale approach. Zappos,
one of the most highly regarded customer-focused
companies around, has managed to get to an
incredibly granular level of detail when it comes
to measurement. According to Businessweek ›
And that was in 2012 - Zappos will only have got better
at measurement since then. This enviable adeptness
with social content data doesn’t make them all about
the numbers though, Zappo loves its people to try new
ideas, and is happy for them to “fail fast” so they can
learn and get to the next - possibly winning idea faster.
Will Young (no relation to the British pop star) is
now head of Zappo’s innovation efforts and proudly
says that it tries ideas the team thinks will appeal to
customers, but “that we don’t know how to scale”. It
wants to find content ideas that work and then work
out the business case for them. For all their scale
and success, Zappo’s keeps those pilots coming.
24 | Brilliant Noise
Zappos users were
13 times more likely
to share a purchase
on Pinterest than on
Twitter and 8 times
more likely to share on
Facebook than Twitter,
[Will] Young said. Even
so, posts on Twitter
brought in the most
revenue -- an average
of $33.66 an order --
while Facebook posts
garnered $2.08 per
order and sales from
Pinterest were 75 cents
on average, he said.4
4 Amazon’s Zappos Combines Pinterest and E-Commerce in New Site
http://goo.gl/kJYXMJ
26. Brilliant Noise | 25
Conclusion
Content is a complex topic and growing ever more
complex. Part of the reason is that while the shift
in marketing is clear, the disruption is undeniable,
there is uncertainty about the future - about what-content
at scale will look like. We cannot afford to
wait for the proven models and case studies to be
presented to us - we need to write them ourselves.
There are two quotes that inspire us and we
hope will inspire you as you develop your
scalable content systems at your company >
brilliantnoise.com
hello@brilliantnoise.com
twitter.com/brilliantnoise
+44 (0)1273 329272
“ The best way to
predict the future
is to invent it.”
Alan Kay, computer
scientist.
“ The best way to do it,
is to do it.”
Emilia Earhart, aviator
28. Content strategy and earned media have
huge potential to help brands better serve
their customers, but many struggle to change
old habits and ways of working. This book
shares many of the things that we in
the Brilliant Noise team have learned in
recent years about developing and scaling
a branded content organisation.
Brilliant Noise is a strategic digital agency
that works with organisations to see and
make their future. We pilot and scale new
approaches that create long-term value.