User-centered reference services have become essential in academic libraries as more information becomes available electronically and users seek information from outside the library. Librarians differentiate themselves from search engines and other information providers by offering superior customer service, including personalized assistance in evaluating information. Libraries now emphasize collaborative workspaces and view students as customers, aiming to meet user needs through services like embedded librarianship, information literacy workshops, and responsive reference desk assistance. Excellent customer service ensures that librarians remain important guides for finding and assessing information.
Brief presentation on data driven collection development or evidence based collection development. Generally, some of the things to watch out for and advice on how to view your data.
Student Persistence: How the library makes a difference.Wil Weston
Presented and the 2016 California Academic & Research Libraries Association (CARL) Conference. http://conf2016.carl-acrl.org/ March 31-April 2, 2016. Costa Mesa, CA.
Communicating Library Impact Beyond Library Walls: A Collaborative EffortLynn Connaway
Connaway, Lynn Silipigni. 2017. “Communicating Library Impact Beyond Library Walls: A Collaborative Effort.” Presented at the IFLA World Library and Information Congress 2017, Wrocław, Poland, August 23.
Brief presentation on data driven collection development or evidence based collection development. Generally, some of the things to watch out for and advice on how to view your data.
Student Persistence: How the library makes a difference.Wil Weston
Presented and the 2016 California Academic & Research Libraries Association (CARL) Conference. http://conf2016.carl-acrl.org/ March 31-April 2, 2016. Costa Mesa, CA.
Communicating Library Impact Beyond Library Walls: A Collaborative EffortLynn Connaway
Connaway, Lynn Silipigni. 2017. “Communicating Library Impact Beyond Library Walls: A Collaborative Effort.” Presented at the IFLA World Library and Information Congress 2017, Wrocław, Poland, August 23.
Geri Bodeker and I are students at San Jose State University's School of Library and Information Science. This is a presentation we gave on March 26, 2011 on Word of Mouth Marketing Trends in Libraries.
Who Needs Libraries? - Panel - Tech Forum 2014BookNet Canada
"Who Needs Libraries" panel at BookNet Canada's Tech Forum - March 6, 2014. Mohammed Hosseini-Ara (moderator), Catherine Biss, Andrew Martin, Katherine Palmer, Kim Silk
Library Process Redesign: Renewing Services, Changing Workflows Karen S Calhoun
Invited presentation for Cambridge University Library, 10 February 2011. Reviews trends in research library collections including e-resources and special collections; discusses principles and practice of library process redesign to free up time for new initiatives.
Digital Literacy in the Era of Fake News: Key Roles for Information Professio...Lynn Connaway
Connaway, Lynn Silipigni, Heidi Julien, Michael Seadle, and Alex Kasprak. 2017. "Digital Literacy in the Era of Fake News: Key Roles for Information Professionals." Panel presented at ASIS&T 2017, 80th Annual Meeting of the Association for Information Science and Technology, Washington, DC, October 30.
Geri Bodeker and I are students at San Jose State University's School of Library and Information Science. This is a presentation we gave on March 26, 2011 on Word of Mouth Marketing Trends in Libraries.
Who Needs Libraries? - Panel - Tech Forum 2014BookNet Canada
"Who Needs Libraries" panel at BookNet Canada's Tech Forum - March 6, 2014. Mohammed Hosseini-Ara (moderator), Catherine Biss, Andrew Martin, Katherine Palmer, Kim Silk
Library Process Redesign: Renewing Services, Changing Workflows Karen S Calhoun
Invited presentation for Cambridge University Library, 10 February 2011. Reviews trends in research library collections including e-resources and special collections; discusses principles and practice of library process redesign to free up time for new initiatives.
Digital Literacy in the Era of Fake News: Key Roles for Information Professio...Lynn Connaway
Connaway, Lynn Silipigni, Heidi Julien, Michael Seadle, and Alex Kasprak. 2017. "Digital Literacy in the Era of Fake News: Key Roles for Information Professionals." Panel presented at ASIS&T 2017, 80th Annual Meeting of the Association for Information Science and Technology, Washington, DC, October 30.
International Journal of Pharmaceutical Science Invention (IJPSI)inventionjournals
International Journal of Pharmaceutical Science Invention (IJPSI) is an international journal intended for professionals and researchers in all fields of Pahrmaceutical Science. IJPSI publishes research articles and reviews within the whole field Pharmacy and Pharmaceutical Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
“I Can Do It All By Myself”: Exploring new roles for libraries and mediating ...Patrick "Tod" Colegrove
Co-presented June 23, 2012, with Bohyun Kim (Florida International University) and Jason Clark (Montana State University) at ALA Annual 2012. Primary upload at http://www.slideshare.net/bohyunkim/i-can-do-it-all-by-mysef-exploring-new-roles-for-libraries-and-mediating-technologies-in-addressing-the-diy-mindset-of-library-patrons
Abstract:
Users are increasingly self-reliant in their information seeking behavior. Where is the place for the personal interaction with librarians in this new paradigm? Join an active conversation to explore (a) What the DIY user behaviors are, (b) how libraries can respond to them in terms of new services, fiscal and personnel resources, and technologies, and (c) how to leverage technology to create online or face-to-face mediation opportunities that would be welcomed by users.
I CAN DO IT ALL BY MYSELF: : Exploring new roles for libraries and mediating ...Bohyun Kim
Presentation given at the American Library Association Annual Conference, Anaheim, CA. June 23, 2012.
Speaker: Bohyun Kim, Digital Access Librarian, Florida International University
Speaker: Jason Clark, Head of Digital Access and Web Services, Montana State University Libraries
Speaker: Patrick T. Colegrove, Head, DeLaMare Science & Engineering Library, University of Nevada, Reno
More program details: http://ala12.scheduler.ala.org/m/node/806
Communicating Library Impact Beyond Library Walls: A Collaborative EffortOCLC
Connaway, Lynn Silipigni. 2017. “Communicating Library Impact Beyond Library Walls: A Collaborative Effort.” Presented at the IFLA World Library and Information Congress 2017, Wrocław, Poland, August 23.
Academic library impact: Improving practice and essential areas to researchOCLC
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic library impact: Improving practice and essential areas to researchLynn Connaway
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Competencies of Librarians as a Factor Affecting Information, Service Deliver...SubmissionResearchpa
This study investigated the competencies of librarians as a factor affecting information service delivery in Delta state university (DELSU) library and Federal university of petroleum resources (FUPRE) library. The main objective of the study was to determine the extent to which information and competencies of librarians in DELSU and FUPRE affect their information service delivery. The instrument used for data collection was the questionnaire. A descriptive survey design was used in this study. A total of 61 librarians were selected using the total enumeration sampling technique since the total population was manageable. A total of 52 copies of the questionnaire were retrieved and analyzed using simple percentage, mean score, and standard deviation. The findings of this study show that: the majority of the respondents possess high extent of the ICT skills, majority have high extent of customer-service competency, and most librarians possess high extent of competency in interpersonal communication. It was concluded that these skills, though basic are a good platform that increases the effect of relevant information service delivery in the library. A minor but regular training was said to be what will do the magic by Ogagaoghene Uzezi IDHALAMA, Afebuameh James AIYEBELEHIN and Onomiroro OKOBO 2020. Competencies of Librarians as a Factor Affecting Information, Service Delivery in Selected University Libraries in Delta State, Nigeria. International Journal on Integrated Education. 3, 10 (Oct. 2020), 92-102. DOI:https://doi.org/10.31149/ijie.v3i10.693 https://journals.researchparks.org/index.php/IJIE/article/view/693/653 https://journals.researchparks.org/index.php/IJIE/article/view/693
Presentation by Lynn Silipigni Connaway - June 2009, Glasgow University Library: "The library is a good source if you have several months": making the library more accessible
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Digital Tools and AI for Teaching Learning and Research
Stockton researchpaper
1. Stockton 1
Alicia Stockton
4250 Brandy Lane
Conyers, GA 30013
User-centered Reference Services in the Academic Library
Libraries have evolved from buildings that collect books and documents for posterity to
dynamic information centers. As more information becomes available electronically, users opt
to seek information from home instead of going to the library. Librarians are not obsolete,
however, because they can aid users in evaluating information for quality, accuracy, and
currency. Navigating the sheer volume of available information can be difficult, and librarians
can make the journey easier. Service models in libraries have changed in order to stay
competitive with other information providers. The current service model emphasizes user needs
much like that of a bookstore. Excellent customer service is the best way a reference department
can maintain relevance in the changing information world, for it sets librarians apart from
computers.
Customer service became a concern of libraries as librarianship professionalized.
In 1876, Samuel Swett Green wrote “Personal relations between Librarians and Readers”, where
he stated that readers need assistance in the library, and personal assistance makes people more
likely to support the library. (Stalker, 1999) This statement is just as true today as in 1876. The
reference department is where users are most likely to find assistance navigating the “maze of
the academic library”. Reference work is meant to empower users by teaching them how to find
information on their own and to use library resources. (Stalker, 1999) It is not enough to show
users where to find information, but rather librarians should impart the tools necessary for
students to do their own research. These users will use library resources more frequently
because they are more confident in their skills.
2. Stockton 2
Libraries no longer have a monopoly on information as they did in the past. “We’ve
arrived at a day, however, when patron demand more than librarian expertise is driving decision
making”. (Saunders, 2008). Librarians have to differentiate themselves from commercial search
engines by providing superior customer service and adding a personal touch to the information
seeking experience.
University of Florida’s first guiding principle of customer service is “We center
everything we do on the needs of our user community who are at the heart of every decision we
make”. (ARL, 1998) The service policy goes on to list ways to meet high standards of reference
desk service. These include exercising initative, offering active rather than passive assistance,
ensuring that the reference desk is always attended, making extra effort for users with special
needs, and following up on questions when possible. This approach is modeled after customer
service policies at retailers. It is more than just “smile training”. Though no money is being
exchanged, it is still important that library users feel they are getting quality service when
seeking information.
Libraries are primarily seen as book providers by college students. At the same time,
they are more likely to use libraries rather than commercial information providers if they receive
good service. (Becker, 2009). Students seem to be more interested in workspaces than
collections, and are looking for libraries that are more like cafes or bookstores. Student
suggestions for improving the library according to recent user surveys included increasing
service hours, hiring friendlier staff, improving lighting and seating conditions, and allowing
food and drink in the library. (Becker, 2009). These suggestions were similar to those made
about consumer spaces in customer service surveys. Many college libraries now resemble
3. Stockton 3
bookstores or internet cafes with large open spaces filled with computers. Emphasis is placed on
collaborative workspaces rather than shelves filled with books.
Staff attitudes towards service are the most important element to a user-centered
reference department. It is important for librarians to remember to “treat each person as an
individual, to give everyone the respect they deserve, and to serve each member of each group in
the best possible manner.” (Becker, 2009) It is easy for anyone at a service point when asked the
same question repeatedly to give a quick, rehearsed answer. It is important for staff to attempt to
approach every transaction as something new and to treat each user’s need as equally important.
Personal service will differentiate reference staff from electronic service providers and keep
consumers loyal to the library.
Libraries are finding new ways to deliver services to patrons. One of these ways is known
as “embedded librarianship”. Librarians go to where their patrons are becoming more active on
campus, in faculty meetings, doing information literacy workshops in classrooms, and student
orientation events. Establishing a strong presence on the internet is also important to the
“embedded” librarian. (Shumaker, 2009) Most academic libraries have a Facebook or Myspace
page that markets library services and keeps students aware of campus events. This is one way
those librarians are going where users are. Regardless of the delivery method used, reference
services is one of the most important criteria used to measure library effectiveness. (Bugg &
Odum, 2009) Use of traditional library resources generally rises as users become aware of these
“value-added” services. Increased internet traffic leads to increased library usage.
Information literacy workshops are another way that reference librarians are providing
customer service to student patrons. User surveys show that students highly value this service.
After attending a class on library resources, students are more likely to approach the librarian
4. Stockton 4
who taught the class. Students feel a more personal connection to the library after attending one
of these workshops. (Becker 2009). These workshops also allow close relationships between
librarians and faculty to develop. Faculty will also work with librarians to develop subject or
class specific research guides that aid students in seeking information. Faculty collaboration with
librarians is important in completing the educational missions of the institution.
Even as more documents become available electronically, there will always be patrons
who desire personal service when seeking information. Librarians who view each transaction as
an opportunity to show users their best will be successful. Libraries are no longer the only place
patrons can find information, and librarians are no longer merely custodians of books. The role
of librarian has evolved to that of a guide who helps patrons determine the quality of
information. Providing excellent customer service will ensure that librarians remain important in
the cycle of information for years to come.
Works cited:
Association of Research Libraries. (1998). Guidelines for performance standards at a reference
desk. SPEC Kit 231: Customer Service Programs in ARL Libraries. Association of
Research Libraries Office of Leadership and Management Services.
Becker, C. H. (2009). Student values and research: Are millenials really changing the future of
reference and research. Journal of Library Administration, 49(4), 341-364.
Bugg, K. L. & Odum, R. Y.(2009). Extreme makeover reference edition: restructuring reference
services at the Robert W. Woodruff Library, Atlanta University Center. The Reference
Librarian. 50(2), 193-204.
5. Stockton 5
Saunders, E. S. (2008). Meeting academic needs for information: a customer service approach.
Portal: Libraries and the Academy. 8(4), 357-371
Shumaker, D. (2009). Let’s circulate librarians. Library Journal. 134, p. 8.
Stalker, J. C. (1999) Reference: putting users first. People Come First. Edited by D. S.
Montanelli and P. F. Stenstrom. Association of College and Research Libraries, 79-92.