S.T.E.P.P.S
Framework

CONTAGIOUS: WHY THINGS CATCH ON
Jonah Berger
What makes things popular?

Why do people talk about certain
products and ideas more than others?

Why are some stories and rumors more
infectious?

And what makes online content
go viral?
S
T
E

P
P
S
Social Currency
Triggers
Emotion

Public
Practical Value
Stories
Social Currency
“What we talk and share influence on how
people would see us.”
Social Currency
“What we talk and share influence on how
people would see us.”
Surprising things | Remarkable things | Worth to passed on
i.e. Cars we drive, Restaurant we visit, Things we bought, New tech we use
Triggers
“Things in the social environment that makes
you reminded to talk about it.”
Triggers
“Things in the social environment that makes
you reminded to talk about it.”
“It's Friday, Friday / Gotta get down on Friday /
Everybody's lookin' forward to the weekend, weekend”

Searches for ‘Rebecca Black’ on YouTube
Emotion
“We care – We share”
Happiness | Amusement | Anger | Anxiety | Sympathy | Nation’s Achievement
Emotion
“We care – We share”
Happiness | Amusement | Anger | Anxiety | Sympathy | Nation’s Achievement

Accident
Missing people
Homeless pet – Need for adoption
Need for donation
Complaint
Public
“Something that easier to see – easier to imitate
what someone else is doing. Making
something private become more public.”
Public
“Something that easier to see – easier to imitate
what someone else is doing. Making
something private become more public.”
Practical Value
“The more useful / valuable information is the
more likely people to share about.”
Practical Value
“The more useful / valuable information is the
more likely people to share about.”
Stories
“People wouldn’t share the information out of the
blue, but they definitely love to tells a story.”
Stories
“People wouldn’t share the information out of the
blue, but they definitely love to tells a story.”
THANK YOU

Stepps