John J. Regan has over 15 years of experience in content creation and customer service roles. He currently manages internal and external content as a Content Owner at T-Mobile USA. Previously he held roles as a Content Editor/Writer and Corporate Communications Writer at T-Mobile, and Customer Relations Specialist and Customer Care Representative at Western Wireless Corporation. Regan has a Master's degree in Professional Writing from Chatham University and a Technical Editing Certificate from Bellevue College. He volunteers with the Society for Technical Communication and T-Mobile Huddle Up program.

1. John J. Regan
1300 S. Puget Drive #513 | Renton, WA 98055
john.regan@t‐mobile.com | 425.444.1330
Business Experience
T‐Mobile USA – Bellevue, WA
Content Owner: October 2011 – present
 Manage internal and external content for Care, Sales, and T-Mobile.com.
 Write, edit, and develop articles, documents, PowerPoint presentations, and other media.
 Run Community Space Health calls and ensure spaces are current and accurate.
 Write daily news articles for Care, Sales, and Telesales.
Content Editor/Writer: January 2007 – September 2011
 Wrote and edited content for publication in Care and Retail intranets, including StreamLine, T-Mobile News,
Walmart Family Mobile Connection Zone, Community, and T-Mobile.com Support.
 Supported Walmart Family Mobile exclusively from May 2010 – June 2011.
 Wrote daily news articles for Care and Sales.
Corporate Communications Writer: May 2006 – October 2006
 Wrote daily news articles for EIT website.
 Updated long-term content via content intake system.
Western Wireless Corporation – Issaquah, WA
Customer Relations Specialist: 2003 – 2006
 Assisted customers through responses to Web site e-mails and letters.
 Proactively investigated, researched, and resolved issues for customers.
 Edited and proofread emails and letters for co-workers; trained new people.
 Wrote, edited, and revised team common response templates.
Customer Care Representative: 2001 – 2003
 Fielded customer care, activations, prepaid, technical troubleshooting, and WLNP calls.
 Performed email update requests and processed online forms for sales representatives.
Education
 Chatham University: Master of Professional Writing – December 2011
 Bellevue College: Technical Editing Certificate – June 2005
 Saint Michael’s College: B.A. English Literature – May 1990
Volunteer
 Society for Technical Communication (STC) Puget Sound Chapter: 2011 – present
o Web Services Manager: Update and maintain STC website.
 T-Mobile Huddle Up: Assist at area soup kitchens and food banks with fellow employees.