Stephen Ryan has over 15 years of experience in property management and lettings. He is currently the Head of Lettings and Property Management at Balmer Wilcock in Greater Manchester, where he oversees 4 offices. Previously he held roles as Lettings Director, Area Lettings Director, and Sales and Lettings Manager for various property companies. He has an ARLA qualification and experience in multi-branch management, customer service, negotiations, and growing managed property portfolios.

1. Summary
Skills
Work History
STEPHEN RYAN
3 Brookwood Way , Buckshaw Village , Lancashire PR7 7GW | (H) 07769323971 | (M) 07769323971 |
dy-steve@hotmail.com
ARLA Qualified Multiple Branch Management Property Management Vast knowledge of Lettings Proven customer service quality
Personal I am a hard working and dedicated person who strives to achieve the best results possible by increasing my knowledge
and understanding in all that i do, with a passion to deliver results as my proven track record supports.
ARLA qualified
Multi branch management
Excellent negotiator
Computer literate
Property management
Vast Knowledge of lettings
Good communicator
Customer service orientated
Strong organisational skills
​Adaptable
02/2017 to CurrentHEAD OF LETTINGS AND PROPERTY MANAGEMENT
Balmer Wilcock – Greater Manchester
Balmer Wilcock – Leigh Heading the lettings and property management department, covering 4 offices ensuring that the
business ran in an efficient manner.
Increasing the valuations carried out converted into instructions, growing the managed portfolio and increasing the move in
figures by over 25% which led to an increase in profits year on year of over 20%.
I have implemented changes to the processes in referencing and property management to ensure greater efficiency and work
flow, guiding and training the team to give them better knowledge and confidence in dealing with both landlords and tenants in
a professional manner to give the best possible customer service and ensuring that we are compliant in all aspects of lettings.
Reporting directly to the Managing Director on a weekly and monthly basis.
12/2015 to 02/2017LETTINGS DIRECTOR
Springbok Properties – Manchester
Springbok Properties – Manchester Set up the business from a cold start, putting into place all process's for a new business
Oversaw the recruitment of the lettings team and implemented actions to grow the business Created a strong business model,
training staff on all aspects of lettings Involved with developing reports and videos for landlords to grow the reputation of the
business Generated listings for rental properties through cold calls and referrals.
Achieved all monthly and quarterly sales goals.
Created and implemented cost effective marketing plans to drive sales.
Managed contracts, negotiations and all aspects of lettings to finalise purchases and exceed customer expectations.
05/2014 to 12/2015AREA LETTINGS DIRECTOR
Your Move – North of England
Delivered positive, effective lettings presentations Achieved all monthly and quarterly lettings targets increasing income by
18% year on year Increased new instructions and check ins by 8% year on year Managed 47 branches across the Midlands,
North west Cumbria and the North East Trained and conducted 1-1s in my branches Reported to MD and presented to the CEO.
08/2013 to 04/2014SALES AND LETTING MANAGER
Sunbright Properties – Manchester
Sunbright Properties – Manchester Set up their lettings business from a new start prospective Implemented procedures to ensure
al aspects of the business were covered Installed a property management system Brought all the portfolio of properties into a
branch and managed the whole process effectively from both, letting/sales and property management Reported directly to the
Managing director on a monthly basis Dealt with all aspects of legislation and compliance 2011 – 2013 BRANCH MANAGER
– Bridgfords – Manchester Took the branch from breaking even to a profit of 8% in my 1st year Ensured that landlords were
retained and gaining new instructions Ran a team of 7 ensuring all targets were met on a monthly basis Reported directly to the
board of directors on a monthly basis Restructured the property management centre to ensure excellent customer service 2006 –

2. Additional information
Education
2011 BRANCH MANAGER – Isaac Anthony – Manchester Managed a portfolio of 750 properties across both Manchester and
Liverpool Ensuring that all 23 staff carried out their responsibilities on a daily basis Driving the business forwards to maintain
and increase their portfolio Managed the lettings and property management centre Contact details.
AWARDS NFOPP award in lettings and property management units 1-4
Secondary Education Exam:
Blackpool college - Blackpool
Maths Grade A
English Grade A
History Grade B
Geography Grade B
Environmental Science Grade B
Woodwork Grade B
A Level Maths
A Level English