Mark Sudan Non-ATS Resume / Curriculum Vitae

1. 1 | P a g e
MARK SUDAN
IT Guru & Servant-Leader
868-323-1922 (c)
mrmarksudan@gmail.com
Trinidad
http://www.linkedin.com/in/marksudan
https://inspirationalelevation.wordpress.com
EXECUTIVE SUMMARY
20+ years proven track record in securing mission-critical data; minimizing down-time; establishing
contingency planning and ensuring the business continuity of multi-site networks. A resilient, proactive and
critical thinker with a passion for translating technological innovations from out-of-the-box ideologies into
practical business solutions. Leadership and a wide repertoire of competencies including problem identifying
and solving skills were enhanced from exposure to numerous business sectors.
PROFESSIONAL EXPERIENCE
Group I.C.T. Supervisor / Network Administrator
Furness Trinidad Group of Companies: Furness Anchorage
General Insurance Ltd., Furness Shipping and Marketing Ltd.,
Furness Chemicals Ltd., Furness Rentals Ltd., Furness City
Park, Furness City Lotto.
Contact: Mrs. Vidya Bissessar | 868-625-1241 Ext. 711 |
vidya@furnessgroup.com
04/01/2021 - Present
Single-handedly revamped ALL adopted network/server/PBX
infrastructure from its previously unsecured, legacy state.
Windows Server 2019 Administration: AD; DHCP; DNS; Hyper-V
replication; File Server Resource Manager (FSRM); desktop and
server virtualization; SSL certificates; folder redirection; disk
quotas; CIS Controls (Win. Server/Client OS/Office 365/Chrome).
Fortinet 80F firewall administration: Application/web filters;
traffic shaping rules for bandwidth throttling; SSL VPN connections
via LDAPS AD integration, Self-Service Password Reset (SSPR), two
factor authentication (2FA) and port forwarding for remote access
of DVRs.
Configuration of network switches: VLANs; subnetting; PVIDs;
port security and port isolation.
Management of private cloud, NAS and SQL database backups.
Network printer installation and troubleshooting.
Managed IT related aspects of Insurance and Accounting
applications’ software/data migration to new platforms.
Setup and configuration of Grandstream PBX and VoIP phones in
a multi-site environment.
EDUCATION
Post Graduate Diploma in Network
Security
Anglia Ruskin University
2017-2019
 I.T. Infrastructure
 Secure Systems
 Research Methods
 Enterprise Switched Networks
 Network Routing Architectures
 Advanced Network Security Principles
Certificates: Fortinet NSE Level 1 & 2:
Certified Associate | Fortinet NSE
Level 4: Certified Professional
Fortinet
2020
Certificates: Certified Information
Systems Security Professional (CISSP)
| Certified Information Systems
Auditor (CISA) | Cyber Security
Analyst (CySA+) | Certified
Information Security Manager (CISM)
| Certified Information Security
Officer (CISO) | Security + | Certified
in Risk and Information Systems
Control (CRISC) | I.T. Security
Governance | Business Continuity &
CURRICULUM VITAE

2. 2 | P a g e
Troubleshooting of surveillance systems, DVRs, cable TV
boxes/connections, HDMI converters; digital signs; time and
attendance/access control systems.
Office 365 email security configuration: SPF, DKIM and DMARC;
malware, spam filtering and Data Loss Prevention (DLP) policies.
Solely responsible for ALL (Tier 1/2/3) IT support tickets being
the sole technical support staff member since onboarding.
End-user training: Security awareness training and creation of
user manuals and tutorial videos.
Content management of the companies’ websites and domain
registrar migration.
Upgrade of all client OS’ from Windows 7 to Windows 10.
I.T. Technical Lead
ROSE I.T. Services Ltd. (Managed Service Provider/IT Support Co.)
Contact: Mr. Romero | 868-742-6634 | omar-romero@rose-it.com
05/09/2019 – 24/12/2020
Spearheaded all major projects and Tier 3 helpdesk tickets.
Created my nation’s first virtual AGM voting portal.
Configuration of all IT infrastructure equipment and servers in
virtualized environments.
Technical Director
PC Solutions of Trinidad & Tobago (company sold)
pcsolutionstt@gmail.com
01/03/2008 - 01/09/2019
Applied skills in leadership, management, pricing strategies,
contract negotiation, staffing and vendor relations to successfully
launch a startup IT support company / Managed Service Provider
(MSP) and generated profitability within one (1) year. Company to
be sold for substantial gains.
Coordinated IT activities to ensure data availability and network
connectivity with 99.9% up-time.
Identified and eliminated security vulnerabilities with strategic
solutions that increased data security.
Administered and supervised help-desk ticketing system.
Analyzed CSF and KPI performance metrics to ensure 100% SLA
adherence and service efficiency.
Controlled cost through planning, budgeting and forecasting.
Managed other services offered including Domain hosting; IP
cameras; Local & Cloud storage solutions; MySQL; Network device
configuration including firewalls, IDS/IPS, routers, switches &
wireless access points; Office 365 support; SaaS; Structured cabling;
Virtualization; VLAN; VMware vSphere; VoIP PBX configurations.
I.C.T. Manager / I.C.T. Coordinator
Carillion Caribbean Ltd. (company liquidated)
Contact: Mr. Carr | 868-299-1325 | ronaldcarr658@gmail.com
01/08/2016 - 01/03/2018
Disaster Recovery Planning | Incident
Response & Advanced Forensics |
ISC2 Certified Cyber Security
Professional (CCSP) | ITIL
Foundations | Cisco CCNA | CCNP
Switch – 300-115 | IDS/IPS | Manage a
Network Infrastructure | Fortinet
Fortigate Cookbook | Fortinet
FortiWeb Cloud WAF-as-a-Service |
AWS Certified Cloud Practitioner |
AZ-104 Microsoft Azure
Administrator | AZ-900 Microsoft
Azure Fundamentals | Intro. to
Python | Linux Fundamentals for
Security Practitioners | Honeypot
Fundamentals | Measurement and
Metrics for Cybersecurity | Managing
Virtual Teams | Palo Alto Networks
Secure Business Systems
Administration.
Cybrary
2019-2024
Certificate: Project Management for
Business Professionals
School of Business & Computer Science
2016
Certificate: Microsoft Dynamics Retail
Management (RMS) Point of Sale
NPOS (Microsoft), Miami, U.S.A.
2015
Certificate: DSC Power Series Alarm
Installation
Attempted B.Sc. degree in
Information Technology –
Networking
College of Science, Technology &
Applied Arts of T&T (C.O.S.T.A.A.T.T.)
2010
 Basic Algebra – GRD A
 Business Orientation – GRD A
 Computer Networks, Architecture &
Protocols - GD A
 College Algebra – GRD A
 Fundamental Research Skills – GRD A
 Fundamental Writing Skills – GRD A

3. 3 | P a g e
Managed the complete ICT needs of the Caribbean operations.
Virtualized and migrated servers to the Cloud.
Configured wireless, Cisco LAN network equipment and cabling
to maximize network efficiency/connectivity with 99.9% up-time.
Implemented security solutions to successfully acquire zero (0)
data breaches.
Designed and implemented backup, disaster recovery and
business continuity policies.
Administered Windows Server 2008/2012 R2 environment with
Windows 8/10 clients.
Managed VPN, WAN and DVR remote connectivity.
Administered software packages: Microsoft Office 365 (2016);
Micropay; HRp5, IP Camera monitoring software.
Mentored and trained staff.
I.C.T. Manager / Systems Administrator
Nigel R. Khan Bookseller Ltd.
Contact: Mr. Ramgoolie | 868-789-3090 |
hariramgoolie@yahoo.com
15/09/2014 - 31/07/2016
Managed the complete ICT needs of fourteen (14) branches
located in both Trinidad and Tobago.
Performed back-end support for Microsoft Dynamics RMS Point
of Sale including SQL database management and backups, queries,
price modification and report processing, user permissions’
management.
Configured wireless, Cisco LAN network equipment and cabling
to maximize network efficiency/connectivity with 99.9% up-time.
Implemented Windows Update Server and other security
solutions to successfully acquire zero (0) data breaches.
Designed and implemented security awareness project and
backup, disaster recovery and business continuity policies.
Administered Windows Server 2008/2012 R2 environment with
Windows 8 clients.
Managed VPN, WAN and DVR remote connectivity.
Administered software packages: Microsoft Office 2010/2013;
Sage Accounting 2015, IP Camera monitoring software.
Administered and supervised Spiceworks help-desk ticketing
system.
Mentored and trained staff.
Technical Support Specialist
ABAS Caribbean Ltd.
Contact: Mr. Mootoo | 868-685-6760 | steve@abascaribbean.com
03/03/2014 - 12/09/2014
Group I.C.T. Manager / Network Administrator
G.R.A.D.S. group of companies:
S.W.A.T. Estate Police Co. Ltd; Beverly’s Oasis Suites; ALCOTT
 Information Security Standards &
Controls – GRD B+
 Intermediate Algebra – GRD A
 Intro. to Computer Hardware – GRD A
 Intro. to Operating Systems – GRD A
 Programming 1 – GRD B+
 Web Page Design – GRD A
Certificate: I.P. Camera Installation
and Maintenance
Advanced Solutions Technical Institute
2009
Certificates: Microsoft Certified
Systems Engineer (M.C.S.E.) |
COMPTIA'S Network+
Bordercom International
2008
 Modules: 70-270; 70-290; 70-291; 70-297;
70-350
COMPTIA'S A+ Computer Technician
Certificate
American Computers and Electronics
Limited
2002
Two (2) Computer Technician
Diplomas
Computer Training &
Telecommunications Services Limited
Eastern Community College
2001
A.B.E. - Certificate in Business
Administration
School of Accounting and Management
1999-2000
 Accounting
 Business Communication
 Management
 Quantitative Methods
Computer Operations & Business
Management Skills
School of Accounting and Management
1998-1999
 Accounting

4. 4 | P a g e
Construction; Roslyn’s Hall & Lounge
19/02/2013 - 28/02/2014
Managed the complete ICT needs of all companies in the group.
Configured wireless, Cisco LAN network equipment and cabling
to maximize network efficiency/connectivity with 99.9% up-time.
Implemented Windows Update Server and other security
solutions to successfully acquire zero (0) data breaches.
Designed and implemented security awareness project and
backup (Symantec Backup Exec), disaster recovery and business
continuity policies.
Administered Windows Server 2008 R2 Hyper-V environment
with Access Card entry and attendance VM, G.P.S. Server VM, VoIP
PBX VM, Peachtree / Sage Accounting VM and Windows 7/8 clients.
Managed VPN, WAN and DVR remote connectivity.
Administered software packages: Microsoft Office 2010; Google
Suite email and user administration; Symantec Endpoint Protection;
Micropay; Peachtree / Sage Accounting 2013 user administration; IP
Camera monitoring software.
Administered/supervised Spiceworks help-desk ticketing system.
Controlled cost through planning, procurement, budgeting and
forecasting.
Mentored and trained staff.
Computer / Networking Technician
Bulldog Computer Services – A subsidiary of the Navarros
group of companies
Contact: Mr. Ali | 868-678-3928, 868-317-2309 |
ishmael357@gmail.com
16/07/2007 - 15/02/2013
Tripled (3x) the output of any previous technician, in the first
few months of employment, leading to the reassessment of
expected employee outputs and reformation of the company’s
culture.
Dominated the employee of the month efficiency reward system.
Handled maintenance contracts for bigger clients.
Configured wireless, LAN network equipment, firewalls, VPN and
cabling to maximize network efficiency/connectivity.
Administered Windows Server 2000-2008 R2 environment with
Windows XP-8 clients.
Implemented backup solutions.
Installed and configured VoIP PBX and IP phones.
Administered software packages: Microsoft Office 2010; Email
archival using Outlook; Exchange Server 2007; Micropay;
Quickbooks Accounting; Peachtree user administration; Sharepoint.
Head Information Technology Technician
eCity Business Centre Ltd. – A subsidiary of the Langston
Roach group of companies (company no longer in operation)
Contact: Mr. Sean Roach | 868-724-5660 | seanroach@rmtnt.com
01/08/2006 - 01/07/2007
 Computer Fundamentals
 Management
 Quantitative Methods
 Software Packages (Word; Excel;
Powerpoint)
Secondary (CXC - Ordinary (O’) Level)
San Juan Government Secondary School
1993-1998
 Mathematics
 English Language
 Integrated Science
 Principles of Accounts (P.O.A.)
 Principles of Business (P.O.B.)
OTHER SKILLS
 Servant Leadership
 Management
 Mediation
 Coaching
 Team Building
 Information Security
 IT Governance
 Risk Management
 IT Service Management
 Service Desk Management
 Service Desk
 Security Information and Event
Management (SIEM)
 Network Traffic Analysis
 Threat Analysis
 Identity and Access Management
(IAM)
 Key Performance Indicators
 Regulatory Compliance
 Patch Management
 Contingency Planning
 IT Audit
 Vulnerability Assessment
 Disaster Recovery
 Backup Solutions
 Planning, Budgeting & Forecasting
 New Business Development
 Policies & Procedures Development
 Project Management
 Vendor Management

5. 5 | P a g e
Managed the I.T. department including staff training.
Handled networking, business and residential jobs.
Repaired all hardware and software issues.
Head Computer / Networking Technician
Trinidad & Tobago Online Company Ltd. (company’s name
sold and no longer in operation)
01/11/2002 - 09/06/2006
Handled all networking projects.
Implemented backup solutions.
Configured wireless, LAN network equipment and cabling to
maximize network efficiency/connectivity.
VOLUNTEERING
Camera Operator and Technical Advisor.
Media team member.
Faith Assembly International Church
2018 – 2021
 Network Design
 Network Administration
 Cisco Networking
 Fortinet
 Firewall Administration
 Intrusion Detection
 Wireless Networking
 Virtualization
 Operating Systems
 System Performance
 Voice over IP (VoIP)
 Help Desk Support
 Remote User Support
 Customer Service
 Customer Satisfaction
 Problem Solving
 Interpersonal Skills
 Communication
 Written Communication
 Analytical Skills
 Attention to Detail
 Skilled Multi-tasker
RECOMMENDATIONS
“As you know I tend to send out these types of emails when
we are impressed with the level of service received from
your company. Mark has been servicing PSTG on various
matters for a while now, and I just wanted to say what a
terrific job he does every time. His pleasant disposition in
our environment, where I know isn’t always happy-go-lucky,
makes us truly pleased to have him assist with our issues. It’s
always refreshing when he can’t resolve the problem
immediately, that he researches it, and gets back to us the
next day. I would like to request that he does our monthly
servicing …”. Ms. Saira Ali, PSTG Consulting.
“Mark’s ability to troubleshoot and solve
our issues made us always ask for him to
be assigned to us whenever we had a
problem. We had a security camera
system installed and had almost a year
of problems till Mark was sent to us and
he solved the problem. This was
approximately two years ago and to
date we have not had any further
issues”. Mr. Smyke Sammy, Manager,
Coblentz Inn Hotel.
REFERENCES
Mr. Ronald Carr
Finance Manager
Carillion Caribbean Limited
L.P.#8, Brickfield Road,
Waterloo.
868-299-1325 (c)
ronaldcarr658@gmail.com
Mr. Omar Romero
Managing Director
ROSE I.T. Services Limited
L.P. #10, Diego Martin Main Rd,
Diego Martin.
868-742-6634 (c) | 480-4654 (w)
omar.romero@rose-it.com
Mr. Smyke Sammy
Manager
Coblentz Inn Hotel
#44, Coblentz Avenue,
Cascade.
868-621-0541-4 (w) | 688-9069 (c)
coblentzmanager@gmail.com