Stephan Roos CV 2015 09 30

Stephan J Roos
114 Barkston Drive, Blairgowrie, Randburg, Johannesburg, South Africa
082 560 1741 [m]
stephanroosmail@gmail.com
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PERSONAL DETAILS
ID Number: 810329 5013 084
Transport: Code B Driver’s License with own car
Languages: English and Afrikaans – Bilingual
Country of residence: South Africa
CAREER OBJECTIVE
The enablement of improving business performance by providing trusted abilities
and skills of both me and my team members. This is accomplished by critically
analyzing business performance data and processes with feedback to higher
management levels to enable better strategic management decisions. This can only
be accomplished by developing staff members through coaching and knowledge
sharing gained through experience.
EDUCATION & QUALIFICATIONS
1999: Matriculated from Hugenote High School, Springs. Full University
Exemption obtained.
2000 - 2002 BCom. Informatics, University of Pretoria
2003 BCom.Informatics Honors, University of Pretoria
2006 MCP certified (Microsoft Certified Professional)
2008 Diploma in Business Analysis (Passed with Merit),
Faculty Training Institute
2009 Microsoft SharePoint Training presented by Inobits employee
2010 Attended TOGAF Foundation Course RealiRM in preparation for
certification (The Open Group Architecture Framework)
2010 Attended SSIS course iSolve:
Implementation and Maintenance of Microsoft SQL Server Integration
Services
2010 Leadership & Management Course (GIBS)
2011 Completed Enterprise Architecture Framework TOGAF certification –
Foundation + Certification Exams
2011 Completed a 9 month Absa Financial Services Management
Development Programme presented by Gordon Business Institute of
Business Science NQF Level 6
2015 Logic Filter Coaching Course
DEVELOPED ABILITIES
Interpersonal and Communication Skills:
Through my hands-on approach to any challenge, dealing with customers and my part-time
work experience I was exposed to a range of interpersonal situations. As a result I
developed strong communication and interpersonal skills, the ability to work well within a
team and self-confidence. I have also developed good report writing and presentation skills.
I contribute positively to a group environment and often naturally fill the role of leader. A

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large portion of my day to day tasks is to fulfill a mentor role as well as applying my
extensive business and technical knowledge to improve the general business performance.
My current role requires dealing with executives on a regular bases and conveying
information to them in a format that enables better decision making.
I believe in not compromising my values and will always use these values to actively grow
the company I am involved with and to serve customers in the best way possible.
Problem Solving and Analysis:
I enjoy promoting creative ideas in a group situation, and using brainstorming to assist in
problem solving. A developed ability gained through experience to apply my analytic skills to
problem areas with the additional ability to apply technical knowledge in a practical way.
My ability to think through a problem has aided me well in the past and often sets me
above my peers. Technical knowledge can be gained in a class room but the ability
to think is something that you need to learn through experience and by working
through difficult challenges successfully.
Stewardship:
I am a strong believer in doing something right the first time and I actively try to avoid
constant rework of a solution due to bad design and not taking into account possible future
needs into account. I always try to embed a value of leaving something better in any
deliverable than the state I found it in, this knowledge is also shared with team members and
the general business.
Organizational Skills:
Dealing with various different levels of stakeholders from analyst, sales staff and top
management is a skill that I have refined over the last few years. It is sometimes necessary
to question a request received if it doesn’t add business value or due to previous experience
gained can guide the requester onto a better path.
Performance:
The prioritizing of large workloads that add real business value was a skill developed over a
period of time. High yearly ratings reflect my high performance level when compared to my
peers. I have a constant drive and motivation to add as much value possible to any business
area that I engage with.
Technical Skills:
I have expert SQL writing ability in both Oracle and Microsoft SQL with a moderate to high
level of skill in Base SAS 9.1
I am a firm believer of using the web to aid development and problem solving, this has
enabled me reduce development time significantly by not trying to re-invent the wheel with
every solution.

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Most recent tools used are Toad for Oracle, MS 2008 SSIS, SSAS and SQL Management
Studio. I have developed a single Qlikview model for Claims reporting but due to time
constraints we have focused more on getting the basic data structures in place before
placing more focus on the displaying of data.
IT Skills:
I am proficient in installing and understanding almost any hardware component in an IT
environment. I also have good knowledge of how hard ware interacts within a business. This
knowledge was gained through personal experience as well as the constant reading of
technical articles.
Leadership Skills:
Mentorship of my team members is a daily task that I have shown great ability in. I am a
natural leader that requires very little motivation and will always see a task through to the
best of my abilities.
Business Understanding:
The management information role places great emphasis in getting to know the business
operations in a company. Through interactions with various business stakeholders I believe
that I can add business value be it in operations, sales or even new product development.
Everything that I touch and do must add business value otherwise resources spent on
unnecessary tasks will be to the detriment of the business in general.
TECHNICAL / BUSINESS KNOWLEDGE
Business / System Issues: Part of my role is to assist as a stop gap solution when system
issues such as non-collection of premiums, low / no sales volumes, incorrect sales allocation
in terms of sales channels are experienced. This is to assist IT with quicker resolution or
business continuity.
System Analysis: Due to age of our main frame systems it is almost impossible to find
documentation regarding system functions or expected results, this very often forces us to
come up with workaround where systems are not fully suited to new products or channels
and to trace system operations down to a column / attribute level.
Business Processes: Recently we have picked up a lot of failing processes in terms of call
centers that forced me to create a very complex solution all the way from sourcing the raw
data from warehouse  analyzing business rules within the team  analyzing results
coming from these rules  adapting the key structures to add additional fields such as date
filters that are more user friendly  creating an SSAS cube from this dimensional structures
 and finally creating an excel based solution that connects to this cube .
The above is probable the most important piece of development I have done in the last 2
years especially in the economic decline after 2009 as a key metric for an insurance
business is to grow more business than what falls off. This set of information will mostly

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likely be used all the way to the management director of Absa Life in order to drive business
efficiency and the managing of partners.
Specifications: Generally we follow a chaos theory structure where burning issues are
prioritized and normally with little specification documents available. My current role within
the management information team means I often have to do my own system / business /
needs / testing analysis with our manager overseeing the final products on a high level. In
some sense this is very poor governance but has forced me to work in a changing
environment on my own to a large extent.
Trust: There is enough trust and confidence in my ability to work on my own as my previous
outputs have almost always suited business needs and have always been correct to a 99%
degree.
Knowledge anchor: My ability to understand the business needs with my long term
experience has assisted with all business engagements and to bridge the gap between
technical and soft business needs. I don’t have a technical advisor for the most part and
when there are gaps in my technical knowledge I can find the information I need either
online or through engaging with other areas. Very often the trick is simply knowing what to
search for and breaking down a problem step by step.
Problem Solving: I was taught at very early stage whilst doing warehouse ETL development
that the solution is often the simplest and not the most elegant solution and that you need to
deep dive into individual data records in order to identify why records counts are lower than
expected or where duplicates come from.
Architecture: After completing my Togaf certification my mindset changed to develop
solutions that are easily scaled or changed for various purposes. I started developing central
lookups that combines different systems with different products and processes into single
usage datasets. The challenge very often is to combine systems of varying granularity into
cohesive single datasets that can be used across the board for varying purposes. One
example is to facilitate migrations from one system to another to appear seam less for users
by developing an architecture that supported this.
Technologies:
Oracle Warehouse Builder (OWB) – This was the starting tool in my career when I
developed warehouse tables
Oracle Workflow Manager – Use to schedule OWB jobs
Main Frame – I can find my way around AIX with some internet help and have in the past
uploaded files manually and via scheduled crontab jobs
Toad for Oracle – This is my life force to interrogate our Oracle Databases
SAS – Oracle queries created in Toad was used in SAS as SAS was our local ETL tool
Excel 2007 / 2010 – Pivot tables, Macro’s Etc. , more recently connecting to cubes and using
a single Absa Life template to keep looks uniform.

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SSIS – We have moved 90% of our SAS jobs to SSIS and have a good working knowledge
in creating SSIS packages.
SSAS – Using SSIS package created dimensional structures and fact tables I have built on
my own our Fall Cube with very little assistance, previously I have updated external
contractor created cubes and have been through some of the pains such as 2008 R2 limited
hierarchy assistance. I am looking forward to the next version where MDX will not be used
anymore as Microsoft have developed a very powerful tool that is extremely difficult to use
within certain functions.
CA Erwin – Due to fact that we are not an architecturally / governance strong department my
toolsets available in terms of creating actual data structures is limited to Visio and excel I
have lost out on the opportunity to use formal data modeling toolsets such as the ones IBM
provides however the toolset is only a tool or 1% of the work, thinking behind creating data
structures is the important part and when I understand the needs of a client I can develop a
80% solution with the additional 20% following during testing phase.
During a business analyst course I proved to be the only team member that had the ability to
create an entity relationship diagram of about 70 objects.
SQL: I am an expert in all aspect SQL and have had the opportunity to create SQL in SAS,
Oracle, and T-SQL (SSIS). I have received a bronze prestige team award for the work we
did in creating almost 90 complex queries used to measure business performance right
across Absa based on specifications. I have a unique ability to persevere and to get data
outputs correct in terms of record counts, not losing records along the way, checking results,
unique joins, I have completed many queries where other developers have given up or
created poorly performing code.
I have touched many technologies from my start in pure IT in Gijima Ast where I had to
develop boot images that were used to update on an enterprise level IBM desktops for our
NT2XP projects.
Ghost imaging as part of our UAT server labs (physical and virtual)
I don’t believe you can be a good project manager / IS developer / analyst if you have not
crawled through IT all the way through to delivering rich, useable solutions for all levels off
business.
Please ask me specific questions if I need to demonstrate technical ability in any specific
area or toolset.
HIGHLIGHTS OF EXPERIENCE
 Completed a BCom.Honors (Informatics) degree 2003 at the University of Pretoria,
having graduated in 2002 with a BCom. (Informatics).
 A self-taught computer hardware technician. Set up a computer consulting and repair
business two years ago while studying, establishing a regular clientele and suppliers.
 Aptitude for technical subjects, analysis and complex problem solving.

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 Completed an Informatics module that involved group work in the form of an internship.
Gained hands-on experience analyzing a business and designing new systems for it.
 A high achiever with a well-rounded range of skills as a result of challenging academic
programmes, substantial and varied part-time work experience, and group work.
 Lab manager for development lab which replicated large portions of banking retail
environment.
 Microsoft Exchange Server 2005 Administration course at Microsoft Headquarters in the
year of 2006.
 Oracle self-study SQL, PL/SQL courses completed, OCA status to follow in due course.
 Oracle Warehouse Builder 10.2 Paris Edition administration, working standards and
development experience.
 Oracle Discover Desktop Version and Reports Builder user knowledge.
 Oracle Workflow and Process flow (automation application) development and
administration experience.
 Absa / Oracle Mentor for new employees.
 Experience in 3270 / Personal Communications IBM mainframe software.
 Analyst data mart / warehouse developer for Absa Insurance data.
 Diploma in Business Analysis at FTI in 2008 and passing with merit. This greatly
provided new skills such as presentation, group facilitation and bridging the divide
between IT and business.
 Technical skills used in business operations within Absa Life Insurance, moving away
from being a pure information technology specialist to using previous obtained skills in
providing information system services.
 Being rated a top performer according to our performance development programme in
Absa was a great honor and a top rating is something to aspire to every working year.
 Attended Leadership and Management for Results 3 day course at GIBS in 2010
 Chosen to attend a 6 month course for Middle Management at GIBS in 2011
 Created an internal team “Request for Service” and “Report Distribution” Microsoft Share
Point site.
 Team lead for MI team and managing resources
 Creation of a system integration data solution for Absa Life that brought 4 disparate
source systems together.
 Enabling reporting for external companies that previously could not be accomplished by
these companies due to complexity.
WORK HISTORY
 2004: Absa Retail Bank NT2XP [Medium complexity]
o Setup of user acceptance laboratory (main frame links, network sub nets etc.)
o Replicate of Absa environment
o Technical experience gained in using virtual servers and server versioning
control

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 2005: Absa Operations [Low complexity]
o Rollout of 18 IBM rack servers country wide including, this included
configuration management, resolving hardware errors and managing the
initial server assembly.
 2005 - 2006: Absa Bank Exchange Email Migration Low complexity
o Consultant on migration team
o Executive level rollout team member
 2006 - 2008: Absa Information Services [High complexity]
o Group retail reporting project (received Absa Bronze Prestige Team Award)
o Absa Customer segmentation in conjunction with Absa Private and Business
Bank
o Optimization of legacy Oracle Warehouse Builder packages.
o Customer and Life Insurance Data mart creation using IBM Insurance model.
 2008 - 2009: Absa Life Insurance [High complexity]
o Creation of backend data source to enable daily reporting to Retail Branch
Consultants
 20 plus reports was created using Base SAS 9.1 and Excel as frontend
 The reports granularity included a site and marketer level view
 Sales targets was shown seasonally down to a site and product level
o Synchronization project to ensure all parties are reporting the same figures to
stakeholders
o Continues improvement of reporting solutions as business needs dictate
 2010: Absa Life Insurance [Medium complexity]
o Creation of commission reporting for the Tied Agency sales channel
o Creation of sales data sources for Lifestyle external company
o Retention project initiated by executives that required specialized data for
retention partners.
 2011: Absa Life Insurance [Medium complexity]
o Creation of internal Share Point 2007 intranet website
 Report user access management
 Service request workflows build to manage user information requests
through Share Point workflows using Share Point Designer
o Absa Life embarks on system migration project [Very High complexity]
 Business / System Analysis done to replicate current reporting using the
new source system

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 Managing contractor creation of internal data mart using MS SQL Server
toolsets (SSIS, SSAS, SSRS)
 Creation of Key Performance Indictors tree using input from business,
contractors
 2012: Absa Life Insurance [High complexity]
o System migration focus shifts back to integration of current and new system in
terms of reporting due to IT implementation delays.
o Creation of architectured back end data solution
 Ensuring granularity between systems are on the same level
 Integration of 4 different sources systems, each working in a different
manner
 Integration of central lookups into backend data
 Excel cube based reporting solutions developed that reduced number of
unique reports from 30 plus to 3 reports.
 Backend data now used to send daily Sms’es with company performance
to our Executive team
 Managing team member to enable email reporting directly from SQL
tables to MS Outlook.
 2013: Absa Life Insurance [Very High complexity]
o Creation of executive cube based reports to cover key burning issues (in
progress)
 Active Book
 Policy Falloff
 New Business Gained
 Claims
o Reconfiguration off all code from SAS to MS SSIS and MS SSAS
 Sanity check done on existing business rules and extract rules
 User experience increased
 Sales history addition to all reports for a 2 to 3 year cycle
o Enabling reporting solutions for other companies than Absa Life Insurance
 Implemented a reporting solution for Absa Insurance Company to assist
with resourcing constraints.
 2014: Team Lead within the team whilst reporting into the Head of Management
Information

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 2015: Team Lead and Acting Head of Absa Life Management Information
WORK EXPERIENCE - while Studying
Set up a home-based business, Roos Electronics and Services, 2001 - 2003
 Services included the maintenance of personal computers, sourcing
hardware and software, upgrades and technical problem solving.
 Expanded technical expertise substantially as a result of this experience -
exposed to various end-user software, operating systems and networking
in MS Windows.
 Word-of-mouth recommendations grew the client base to about 50
customers.
 Established relationships with reliable and good repair shops, sending
complicated problems to them.
 Established a network of 5 hardware and software suppliers.
 Obtained experience in business and financial management, client
relations, customer service and time management.
Temporary Contract with Securicor SecurityServices, Ireland UK, Dec 2001 - Jan 2002
 Employed in the Cash-in-Transit Division to assist with the introduction of
the “Euro” currency in Ireland.
 Completed an intensive interview and selection process.
 Drove armored vehicles carrying Euro cash, with army escorts.
2000 Various part-time jobs:
 Barman, Lougardia Restaurant & Catering Company, Pretoria.
 Fabchem Industries - Completed general repair work at this mine tools
specialist.
 Worked as a Driver for Leo Haese BMW whilst studying
WORK EXPERIENCE – after completed Studying
Permanent employee with ABSA Bank group – Johannesburg, June 2006 
ongoing
Absa Group Information Services:
 Employed as information developer in the information management
department.
 Duties include development of data marts and data warehouse schemas.
 Daily tasks include running of various data mart schemas and when
required to apply knowledge in problem solving when the customer, in this
case Absa bank information users have ad hoc requests and require
maintenance.
 Preparation of monthly reports on Oracle Discover and Report Builder.
 SAS specialists use the data mart area as source system for the
respective reports that is generated on a daily / weekly / monthly base.

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 Group Retail Commercial banking data is prepared with specialized SQL
queries and is afterwards transformed by Financial Information
department for direct reporting to CEO of Absa and Barclays Bank.
 Monthly duties include internal Absa customer allocation, clients gets
segmented in to the various SBU’s within the bank. Custodian of data that
is used by all group scheme users internally, this includes pension backed
loans etc. Custodian of national bank sales tracking system i.e. on branch
consultant level, this included uploads to DB2 systems on a daily bases
via automated UNIX scripts.
 Uploads of pre-prepared data files to a mainframe system to enable
production system staff to update and maintain customer base /
segmentation
 Mentoring new system analyst assigned for internal customer allocation,
this relates to history of current system, new changes required and
providing technical solutions and business knowledge.
 Extensive Oracle SQL experience.
 Experience in Oracle Warehouse Builder (Business Intelligence
Application) versions 9i, 10.1 and more recently 10.2 Paris Edition.
 Experience in AIX (UNIX) operating system as user.
 Ongoing tuition via a personal mentor assigned to each new employee.
 Tool sets / applications that are utilized include Oracle Warehouse Builder
3, 9i, 10GR2, Quest’s Toad, Oracle SQL Developer, Oracle Reports
Builder, Oracle Discover (desktop version), Microsoft Access, Office Suite,
and Ultra-edit.
 GRCB / GBID contractor management during development. (Current
Team leader was on leave)
Absa Life Insurance April 2008 (Industry description IT Business Intelligence
Analyst or MIS Analyst):
 Analysis of new data ware house based on IBM Dimensional Insurance
Model.
 Creating reporting standards and methods of report creation.
 Adapting existing SQL knowledge to SAS analytical package used for
data transformation from various disparate sources.
 Maintenance and improvement of various business reports. Maintenance
included creating product groupings, employee groupings, targets
processes / data and time sensitive reporting.
 Error handling and notification introduced in order to optimize work
capacity.
 Report status tracking to ensure data correctness.
 Creation of Microsoft SharePoint internal team site, with workflows
created to facility request process for the MI department.
 Relocating all reports to be updated directly on SharePoint instead of
pushing to users by e-mail.
 Security from Microsoft Active Directory used to manage SharePoint site
in order to facilitate data access control.
 Movement to become strategically involved within business by assisting
with customer retention operations by providing leads to call centers.
 Providing different sales channels with capture errors in order to increase
new business drives.

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11
 Creation of operational reports and datasets with some ad hoc
management data requests.
 Providing business managers with views that enable better decision
making.
 Creation of commission statements from disparate sources to enable
payroll operations.
 Currently managing in the region of 30 – 40 business reports created for
various types of audiences varying from management to sales staff.
 Assistance with commission reports where due to system constraints it
had to be manually created.
 Analysis of current warehouse with the view of migrating to new
administration system.
 Analysis of existing report requirements and translating these
requirements into specifications for use by the development team, this
entails:
o Analysis of commonalities between old and new administration
system
o Completing a “what if” analysis in order to get an idea of which
business questions can be asked around the data provided.
o Getting business and system definitions for specific critical
calculated fields in order to get key reporting metrics such as new
business volumes and commission payments statistics correct.
o Managing these requirements with a version control process for
feedback to various project managers and stakeholders
 Facilitating sessions with stakeholders such as actuarial valuation team,
system architects, vendor and project migration team.
 Gaining experience with working with Microsoft SQL tools in order create
a new production BI solution.
 Proving assistance with documentation with regards to the summarized
Management Information database area and subsequent data cubes.
 Continues up skilling of existing Management Information Team in order
for business as usual processes to continue.
 Team Leader / Project Manager / System Analyst / Information Architect /
Business Analyst / Change Management roles within rollout of a new
administration system within Absa Life.
Contract employee within GijimaAst group – Midrand, March 2004 – June 2006
 Previously employed at GijimaAst (Distributed Technologies Section
within AST) as a technician.
 Duties included hardware and software installations at ABSA branches.
 Maintenance of ABSA broker’s software.
 Ongoing process of learning within the company in order to become more
skilled in IT and business related processes.
 Working on a project for ABSA Bank called NT 2 XP Migration in the
capacity of a project assistant. Duties included doing analysis on all

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current ABSA applications and hardware in the organizations
environment. This is a two year project which I have been part of for 5
months and is still ongoing.
 In the same period I was involved in another project called E-prep. Duties
included ABSA bank branch conversions done regularly over weekends,
where old equipment including servers was de-installed and replaced with
new equipment and moving away from token ring networks.
 Lab manager duties as of September 2004 were to manage an IT
development lab where enterprise projects inside ABSA will do their IT
development and testing. Duties involve checking operation of current
equipment, the ordering of new hardware and software as needed.
Running lab change and certification processes of software developed.
Optimizing the lab environment for the developers. Other duties outside
the lab involved managing and coordination role: scheduling hardware
rollouts country wide, supplying information about pilot hardware and
software setups. Dealing with other companies like IBM for information
and support. Creating lab management reports.
 Previously working as migration lead in mail migration project, where
existing POP infrastructure was replaced with Microsoft Exchange
servers. The client is ABSA Bank LTD. Daily duties include remote
migrations with software delivery tools, CRM, ensuring all parties involved
in the project are pleased with the project migrations, physical visits to
clients for migrations also forms a large part of daily duties.
 Beta testing of new software developments formed an integral part of my
previous duties, i.e. new server software baselines, migration tools,
various Microsoft applications.
Temporary Contract with Siemens SBS, Jan 2004 - Feb 2004
 Employed as a team-leader within a team to assist with the Gauteng-
Online government education project.
 Basic activities: Installing new computers on several different sites, error
checking and the installation of software packages.
INTERESTS
Sport:
 Cycling
 Men’s Hockey - Played for Inter-Hostel Games at university, and play socially.
 Skydiving – 21 Individual jumps in 2007 / 2008
 Formula One
Hobbies:
 Reading
 General DIY
Travel:

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 Traveled to various world countries such United Kingdom, Ireland, Germany, Spain, Italy,
France, and Austria.
 4X4 Over landing
References:
 References can be made available on request.

Stephan Roos CV 2015 09 30

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